B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,543 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Joan Kennedy

ANON

Keith Atkinson

B&Q 1 star review on 11th September 2024

Swarn

112

Anonymous

Anonymous // 01/01/2019

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“Whilst I can purchase a new shower head, pole and other shower related items without actually buying the shower, I can't purchase the shower without all those other related items. . Why is this and why would I want spend £100 or more on numerous items when I only needed the one. You lost a sale there B+Q. I managed to get the one item I needed elsewhere for £40.”

Helpful Report

Posted 2 years ago

“Absolutely the worst company going as far as customer service. My daughter purchased a new kitchen from them then the microwave oven unit broke so she contacted them now over 2 years later she still has not received a refund a néw microwave unit or nothing endless phone calls to them but they promises never come true. I do understand we were in a pandemic but please when you spend alot of money with them you expect better service”

Helpful Report

Posted 2 years ago

“Save your money and shop elsewhere. I’ve waited over a month for two radiators which I was told would have been here on two different occasions I’m still waiting for them. Appalling service”

Helpful Report

Posted 2 years ago

“Went into Kettering store, plant section looking for Christmas presents & was very impressed by the excellent customer service provided by Sophie. She was extremely knowledgeable, spent time telling me about the plants, how to care for them & suggested others I should consider. Excellent member of staff & an asset to your team.”

Helpful Report

Posted 2 years ago

“We had an appointment with your Eastbourne store this morning, regarding a new kitchen. Tyrianne served us and what a great helpful lady she was, she kept calm and polite even with my constant questions and alterations to the plan. What a great asset she is to your Eastbourne team B & Q. A”

Helpful Report

Posted 2 years ago

“Visited B and Q Newport Gwent on a busy Saturday afternoon. We had a very positive experience.. Ella was so helpful and knowledgable about colour mix . 🙏 Helen Newport”

Helpful Report

Posted 2 years ago

“Angie, in the Wigan Trade Point was one of the most helpful members of staff at B&Q - there was an alleged problem with the in store wood cutting service, but Angie, after a few phone calls, rectified the problem - Very customer focussed Lady. Saved my day!!! Thanks Angie.”

Helpful Report

Posted 2 years ago

“Request to every one with gold hands don't buy anything from b&q I spend nearly 10000 for kitchen and bathroom every day find new problem no peace from last 3 months Never buy again from b&q”

Helpful Report

Posted 3 years ago

“B n Q pool, I go there often, today was great, lady in bathroom an kitchen was brilliant, really helpful an even helped me load my car, thank you Heidi pool Camborne, highly recommend member ov staff.”

Helpful Report

Posted 3 years ago

“I went to b&q asda dagenham and the staff were very helpful . The member of staff called richardo . Was very helpful and friendly. Need more staff like this . Xx”

Helpful Report

Posted 3 years ago

“We recently had a new kitchen installed and to be honest it has been the worst experience from start to finish. Apparently the installer was their best fitter in the south. Wow I would hate to think what others have suffered. It started with the wrong plan being used then half of the parts were missing. The cupboards are not all level, the doors now are not straight. The kick board underneath the cupboards has a half inch gap all the way along on the top so you don't see it - I only found out when I had to lay on the floor to find something. The list of jobs to do to correct the mistakes is rediculous - we received £250 compensation when I found 6 jobs to do. I'm not a builder but with a lot if time off sick I've now counted 14 different areas to fix. So many short cuts taken by their best fitter need redoing. I recently had an electrician fix extra lighting and he was appalled by the quality of the electrical work completed by the b&q fitter. He also commented that the plinth directly below the main 3m length of cupboards is not level either. He could see the work completed overall was not of a good quality. Well it looks like I have a few weeks of work to fix the kitchen which is appalling since we paid £10,700 - surprising that I will not be recommending your company to anyone else”

Helpful Report

Posted 3 years ago

“I have to thank Lee from hardware in Bolton, I had a load of items I needed and was clueless. He walked me round the store and got them then took me to Tom in the wood cutting dept, he was brilliant. They both were fantastic and deserve a gold star. Well done!”

Helpful Report

Posted 3 years ago

“Professional and patient . Spoke with Karen on the paints . She was very polite and knew her job to a T. 24/12/21”

Helpful Report

Posted 3 years ago

“B&Q London Chiswick 23/12/21 Time 19.15 Special thanks to the head manager, for professional service and returning item. Regular customer Piotr Marciniak Pi-Mar Ltd”

Helpful Report

Posted 3 years ago

“I feel ashamed that I have to give it 1 star it should be -10 i do don't think they have any staff there my order was cancelled with no explanation and when I emailed why I i get a no response, the phone is Joke they might as well have Don't f@#£#£# bother contacting Us!!! on their website”

Helpful Report

Posted 3 years ago

“Excellent customer service provided by Paul Brotherton at B&Q Warrington. Needed some advice on a power tool, he was very knowledgeable and assisted us in buying the right product. Really grateful for his help.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful customer service on the phone and in branch. Trying to acquire a few pence worth of missing fixings from their own brand cooke and Lewis range. Simply as unhelpful as it's possible to be. Will be boycotting them as much as possible.”

Helpful Report

Posted 3 years ago

“B and Q in Llandudno have exceptional customer service. Paul in Kitchen Design and the store manager, helped me so much when designing my kitchen. I received such a professional service, no pushy sales techniques, they really did work with me to get the kitchen of my dreams within my budget, which was almost identical to Wren but at less than half the cost. I would highly recommend”

Helpful Report

Posted 3 years ago

“Christmas tree didnt get delivered although I paid extra for Saturday delivery, also it didn't turn up on Sunday. Rang head office with complaint and they directed me to the store in question (Beckton) when I rand they were not answering their phones and the answer machine just switches off ! Waited for a text and explanation but B + Q didn't bother telling me that the tree wasn't coming. Monday came so I rang head office where christopher got in touch internally with the Beckton branch to be told that they ran out of trees! still don't see why they couldn't contact me as my kids sat there all day waiting to decorate the tree, also I took a day off work to receive the tree, B+Q managed to waste our weekend and didn't bother letting us know. J Richardson”

Helpful Report

Posted 3 years ago

“Bought a xmas tree online from B and Q, delivery was for Saturday 11th, it didn't turn up despite I payed extra for Saturday delivery. On top of that we didn't receive a text message about when it would arrive ? Customer service didn't answer the phone despite we rang at the right times! Website directed us to complaints page but was set up so you could send the complaint. All and all B and Q couldn't of offered a worse experiance , will never shop their again. Save yourself the agro and don't bother with them.”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,543 reviews