B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Tunbridge Wells branch today and received great customer service from Gill and Diane “Dee”. They were both so helpful in helping me find what I was looking for, set me up with a B&Q card to get £5 off my shop and took the time to help me find everything I needed. So helpful and really went the extra mile. A credit to the store.”

Helpful Report

Posted 5 years ago

“Visited the Wakefield branch a week ago to sort items out for my bathroom project. The staff there were absolutely brilliant, they couldn't have been more helpful. A big thank you to Wendi who checked stock and spent time and was very patient to place our order and sort everything out for us. Also Laura with her help in checking on a replacement toilet seat as well, she was most helpful. Luke (trade) was really helpful with find us a radiator that wasn't showing in stock on the computer but went out of his way and checked on the shop floor and found the one we wanted, was very polite, helpful and even carried the item to the car for us. Please could you pass these comments back to the staff mentioned above and acknowledge that my comments have been forwarded. Many thanks”

Helpful Report

Posted 5 years ago

“Visited Bilston store today trying to find 1 kitchen cupboard door , this was an old range. Yvonne at the design desk was fab. She checked any stock in store, ordered our door, helped us with the carcass and handles. She was a complete star!”

Helpful Report

Posted 5 years ago

“Yvonne from Wakefield store was very knowledgeable and gave us lots of advice on our new wardrobes. She created a 3D image of how our wardrobes are going to look once assembled.”

Helpful Report

Posted 5 years ago

“Amazing customer service! Sharon from the Erdington branch was super helpful and an absolute delight. Made a stressful job easy and went above and beyond. Received all my order on time will defo be going again. Thanks alot”

Helpful Report

Posted 5 years ago

“We put our own b&q kitchen in over a 6mths. Tim & Shelby at ravenside b&q were absolutely brilliant. We are oaps & i am disabled but they talked us through all the things we asked. We are very pleased with the quality of the product and the service we received”

Helpful Report

Posted 5 years ago

“I MADE A PURCHASE OF FLOORING ON 29.10.19.AAND WAS SERVED BY SIMON. HE WAS MOST HELPFUL WITH ADVICE ETC AND VERY POLITE AND EFFICIENT. I COULD NOT FAULT HIM AND OPE HE WILL DO WELL WITH YOUR COMPANY. ALSO TWO WEEKS BEFORE I WAS SERVED BY ROGER AND AMIEE REGARDING THE ABOVE. THEY ALSO WAS HELPFUL AND EFFICIENT. I COULD NOT FAULT THE SERVICE OF THESE THREE PEOPLE.”

Helpful Report

Posted 5 years ago

“Today I was very luckily supported by Deb Palmer from the Lighting Department in B&Q Longwell Green Branch. Lighting purchases are becoming much more complicated with such specific and expensive light bulbs. I was fortunate that Deb took me through the specifications I needed for the bathroom light and then the options bulb type and colour tone. She was bright and cheerful throughout and offered fantastic customer support, to the point that I took her name for this review. I purchased 4 lots of lighting and bulbs and was happy with the help I received, I am completely confident with my purchases. Great Customer Care, Support and real interest in meeting my needs...”

Helpful Report

Posted 5 years ago

“Wow...b&q evesham. Customer service was epic which is a rare thing these days. A lovely and helpful lady called Sarah made the shopping experience a pleasure and helped me choose the right tools for the job . Excellent work evesham and thank you Sarah.”

Helpful Report

Posted 5 years ago

“I got realy well looked after this evening at the Lewis Road store. Needed to catch the 3 4 2 deal on Farrow and Ball paints. At one point about 2 - 3 staff led by Debi and Carol (and others who names I've forgotten sorry) were all determined to establish the location of paints in other stores. Great service. I ended up saving over £90 in one go.... result! Paul”

Helpful Report

Posted 5 years ago

“if your buying a kitchen from the grimsby branch see Marie Coley. You will struggle to find a more helpful advisor. she has helped us every step of the way, kept us informed of offers, helped us save money and guided us through all the product features. Probably would have gone elsewhere if she wasnt so helpful, well done marie and thanks for all your help.”

Helpful Report

Posted 5 years ago

“Chester branch.....John in the paint dept was so helpful during the 3 for 2 sale. A lot of the paint was out of stock but he tried alternative ways to help even though there was a queue and he was on his own. Thankyou John. Alice who answered the phone the following night, actually went to the paint dept and checked to see if the paint had come in. Nothing was too much trouble. Thankyou Alice.”

Helpful Report

Posted 5 years ago

“I called into Grantham B and Q to buy paint on the special offer. Darren was the man I spoke to and he was really very helpful, he checked his stock and then found the paint for me having to scale to the back of the top shelf to find the final tin. He then advised me on the type of filler I needed. All in all it was a great experience, not usual for a trip to a diy store. Thank you”

Helpful Report

Posted 5 years ago

“Star lady cletta!! From Stanmore branch, found the only roll of wallpaper left, needed to finish my daughters room!!! Saved me a lot of headache 🤕”

Helpful Report

Posted 5 years ago

“Today at BQ Stafford. Went in looking for advice on deep scratch on a BQ LED electric fire . We approached a very nice lady from the show rooms section name Dav . Requesting advice on potential repair or if their was any damaged stock as parts replacement. The customer service here was outstanding beyond all our expectations we left with a potential solution but cannot express our profound gratitude to this lady in going that extra mile considering this was outside her work place. Outstanding customer service would like to request that a customer awards presentation given this lady within the BQ store”

Helpful Report

Posted 5 years ago

“Went to B’n’Q Bexhill to get some wood primer and ‘knot’ treatment (had no idea what to look for!). Very fortunate to find Tim T who was extremely helpful, understood what I was talking about and gave really good advice. Thank you Tim and B&Q!”

Helpful Report

Posted 5 years ago

“Went to B&Q Warrington early this morning 17th Oct to purchase bathroom suite for an extension I am having built. Was a bit stressed as I had not expected to have to do this for another couple of weeks. Was assisted by Ian who was extremely pleasant helpful and I left as a very happy customer. I am shortly going to be re-fitting my kitchen so will certainly return to look on what is available at this store.”

Helpful Report

Posted 5 years ago

“Two weeks ago we went to the store on Leyton Mills to get ideas to update a tired bathroom and met a young lady named Aurelie who spent time taking us through a planner of how the bathroom would work based a list of fixtures and fittings we had selected in store. We did not expect such attention to detail from a member of staff based on your average DIY store. Aurelie was very well informed and understood exactly what we were trying to achieve and willing to offer suggestions to two people obviously not used to doing projects of this nature. If B&Q want a template for how to train staff in how to provide the very best customer experience they need look no further than this young lady who made a stressful day a lot less complicated than we had. Thanks Aurelie.”

Helpful Report

Posted 5 years ago

“My wife and I visited the B&Q store in Tottenham Hale North London on Oct 12th to get some surplus floor tiles as the Leyon Mills store did not have the full amount we needed for a project starting Monday and as we do not live locally we were in dire need of getting everything in one go. As Leyton had advised there was stock in Tottenham we were surprised on arrival to find that none were on display which was a real cause for concern at 7:30 on a Saturday evening. Thankfully Alan a member of staff came to our aid and along with Helen who I believe is the store manager they could not have been more helpful firstly in calming us down then quietly and professionally sourcing the extra six box of tiles we required from storage and assisting us get them and several boxes of laminate flooring through checkout and to our vehicle. We sometimes see B&Q staff get a bad press so want to put the record straight in this instance as this was customer service as we used to know it and all done with a pleasant smile Thank you Alan and Helen for your understanding and patience and going the extra mile to ensure the customer gets what they want. First Class Service, P. Callan, Northamptonshire.”

Helpful Report

Posted 5 years ago

“Yesterday I visited the St Helen's store, I asked Jason for advice about a light fitting and shade for my dining room. He was so very helpful, with his knowledge of the items I needed, he went out of his way to get me the best price for my purchases, even went in the warehouse to find me a light fitting. In the end I bought a complete light fitting, this is the best experience I have had visiting any B and Q store in the North west. I hope Jason sees this review and receives recognition for his help .”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews