B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful store in Gloucester! If you are ever lucky enough to find staff they are rude and unhelpful. Return process or inability to return plants is ridiculous. Tried to sign up for a B&Q card online 7 times - have yet to be successful. They’ve taken an American concept that works well and are failing miserably at it!”

Helpful Report

Posted 4 years ago

“Staff extremely rude in Burton on Trent store. Got to the checkout & was treated like a leper. Was told to "get back & stand in the square"in a very rude manner. The cashier made it quite obvious that she didn't want to be at work. I have worked in retail for over forty years & have never met with such repulsive customer service. Aisles are marked as one way, with many of them leading to a dead end, giving no option but to back track. Will now avoid this B & Q branch at all costs. Civility costs nothing.”

Helpful Report

Posted 4 years ago

“In wisbech b&q I was shopping for paint and forgot to mention it was for metal and wood and she gave me such a rude look and throughout the time she helped me she was being awfully rude !”

Helpful Report

Posted 4 years ago

“Terrible service and very expensive at Paisley branch. Asked a member of staff for help who could barely give time of day to customer and totally uninterested. Charge so much and try to get more out of customers. The individual bolts/screws are not cheaper than pre packed as it is a requirement to fill a full bag. At the counter they don't wear a face mask but they ask customer to stand a ridiculous way back while they scan products. Woman at till rude and condescending speaks to people like small children. I will not return. Will just go online or to small local hardware stores from now on.”

Helpful Report

Posted 4 years ago

“Terrible service on the floor and at the till at Paisley store. Asked for help with something on the floor and the assistant hurried and disinterested. Everything very expensive, far cheaper at smaller hardware shops or online. Staff wear no face mask but ask customers to stand back a ridiculous way from the till when they check out goods. Staff member at till rude and condescending I will not return, not worth time or the long queue to get in.”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“I have brought 3 kitchens from B & Q Not happy with last kitchen and the customer service have said that its our fault. Brought 2 and a half years old and all doors and drawer fronts are peeling ( laminate doors )peeling not only where this might be our fault but in areas where there is no kettle no sink just cuboards on the floor 10 foot away from any POSSIBLE moisture. So if you are planning to put a sink in your house dont buy a b and q kitchen. I will contact trading standards, I will post on FB and help your customers have an imformed overview of your products.”

Helpful Report

Posted 4 years ago

“Checked online to see if Bangor Gwynedd store was open today. Said it was. Drove up and a man ran out of the store waving me away like a lunatic. I rang up but no explanation. A wasted 40 mile round trip!”

Helpful Report

Posted 4 years ago

“I ordered 8 x stone garden slabs weeks ago. They delivered 7 stone colour and 1 x grey. The one was obviously grey. Called twice now, waited to get through for ages. Still no resolution. Noone has even bothered to make contact consistently poor service.”

Helpful Report

Posted 4 years ago

“Under the circumstances of covid-19 B&Q have taken every step to ensure keeping customers & staff safe, secure whilst shopping. It is self service & card payments only which is understandable. I have been to many B&Qs & other retailers & so far hats off to B&Q. They actually have people in positioned to direct to areas & return to sections if example paint department is full. A special mention to Acton Branch in Park royal A40 the queue system is brilliant & the average time waiting is 10 to 15 minutes. Not so many customers are allowed in the buliding compare to other B&Q & retailers I have shopped in recently. Well done guys.”

Helpful Report

Posted 4 years ago

“Went to a shop for bits and pieces, found a nice garden table set but had paper sheet on stating this is only for display and have to purchase online, went online, says can buy only at the shop... 🙄 This week tried to buy a saw online but they dont have it in stock filled in the form online to ask when they will restock, at the end of submission of form an error appears, probanly would be the same phoning in.”

Helpful Report

Posted 4 years ago

“Staff do not wear any protection, but tell others to keep distance. Are allowed to talk ill of customers, shout at them and tell them to get out of the store. Today we witnessed staff member (Neal) talking to a customer near the checkouts, in relation to what appeared to be an Indian Couple at the checkouts, saying "You know these kind of people, there is nothing we can do", (this was after the man rushed to get something instead of waiting for the staff member), The couple heard this and asked if he was trying to be racist. A female staff member rushed from around 100m away, saying "Did you just call my colleague racist? To which the response was no, just said "Are you trying to be racist?", the female staff member shouted "That's the same as calling him racist, GET OUT OF MY STORE. GET OUT OF MY STORE RIGHT NOW". Unbelievable.”

Helpful Report

Posted 4 years ago

“We’ve just returned from the Bury store and I can’t believe how rude one member of staff at the trade entrance was. After spending over £100 on paint we were stood waiting to pay another member of staff shouted out in a very aggressive tone “whose paying,whose paying?”. When I replied it was my husband he said “ well you’ve got to go outside “. We have put up with poor service in the past but this is beyond rude. On a good note the lady on the paint counter is lovely and helpful.”

Helpful Report

Posted 4 years ago

“B&Q Doncaster - Horrific attitude towards customers by both the Store manager (Richard) and his team of very young and inexperienced "assistants" We wanted to spend £600 on a furniture set at this store and long story short, checked online to find they were the nearest store with stock. When we go there, the stock was in the warehouse but the "assistants" we spoke to couldn't be bothered to get the stock from the back for us and told us to "come back another day" - when we complained to the Store manager that we'd travelled specifically to that store as they were the only one within a sensible driving distance that had stock, we were then advised that we "shouldn't be making the journey anyway as it was non-essential travel", and he wasn't prepared to put one aside for us even though we were prepared to go back for it. What a delightful attitude - no wonder his team are untrained and rude if he leads by that example. AVOID.”

Helpful Report

Posted 4 years ago

“WENT THE XTRA MILE... Just retuned from St Andrews Quay branch in Hull and met with excellent service from a staff member by the name of Harry...no last name needed as was informed “that there’s only one Harry at this branch” ...let’s just say there ought to be more Harrys’ as B&Q needs them in these times ...5 star performance from one and only Harry”

Helpful Report

Posted 4 years ago

“Generally, staff at friern barnet outlet too immature to run a shop of that size and complexity. Poorly laid out, absurd winding queuing system supposedly to protect ( mostly young) staff. Avoid.”

Helpful Report

Posted 4 years ago

“Utterly ridiculous that you won't let people in with children. What the hell would you like me to do with them whilst I shop!!! Pathetic system, queued to be turned away. Will buy future purchases elsewhere rather than use B&Q!! Should be zero stars! Disgusted!”

Helpful Report

Posted 4 years ago

“Went to the paint mixing section today after queuing up 25minutes only to be served or should I say lack of it by two miserable women who were more interested in talking amongst themselves than to me. This store always had a lack of customer service but it has just gone recently really bad. Absolutely no customer service whatsoever. Not interested in helping customers. Would be a Minus star if I could give them one.”

Helpful Report

Posted 4 years ago

“Ordered a trimmer via click and collect at 12.52pm one day. Following morning got 2 emails 1 straight after the other stating goods not in stock and a refund issued at 10.15 next morning. Went straight down to the store and found product on the shelf! If your too busy turn off the click n collect option, hence the low score.”

Helpful Report

Posted 4 years ago

“Placed an order that I didn’t notice until later wasn’t due to come for 2 months in mid July. Decided to cancelled but no way of cancelling order online. Emailed customer service, 2 weeks later - no response. Tried to call. Directed to website then disconnected. Took my £667 pounds but no way of cancelling and no way of getting through. Disgusting lack of basic service”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,570 reviews