Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,971 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you live in the U.S.A. You will never get what you ordered. I ordered in May it’s now August. Don’t order from them unless your mad at your money. You’ve been warned”

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Posted 4 years ago

“Very very slow delivery”

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Posted 4 years ago

“Ordered a wood kalimba. It came quickly, but there is a huge crack running halfway down the back and up over the top. And, like all wooden instruments, kalimbas can be sensitive to both humidity and temperature. So it's only a matter of time before it breaks completely in half. Unfortunately I do not have the time to send it back. Plus the shipping would cost more than what I paid for the item. I left negative feedback, which they have not posted. And I can not find any item that has a review less than 3 stars. Doesn't sound right huh? Go check for yourself.”

Banggood 1 star review on 2nd August 2020

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Posted 4 years ago

“Don't buy anything from this company. My purchase was faulty and no one responds to complaints - they just continually say they are escalating and someone will respond, but no one ever does. I have wasted all my money. Very bad company. Deceitful and misleading Banggood! Absolute criminals!”

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Posted 4 years ago

“Worst customer service in the world....won't take a defected item”

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Posted 4 years ago

“Scam thieves I bought a cardigan came like gauze poor quality totally see through different colour from the picture that was posted by the seller. No return policy as mentioned in their app no refund for the money they will waste your time through emails then ask you to go search for a courrier to return the item which will cost you more than its price while other decent reliable apps send their representative to collect the item on the same day and refund the money to your account. DON'T BUY ANYTHING FROM THEM SCAM.”

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Posted 4 years ago

“Total scammer, I bought a hose for my portable ac unit and their pictures and description is misleading. After you receive it half open (probably somebody else who had the same problem as me and returned it) they ask you to send pictures and a video which I did because so they say their customer service and your happiness with the product is very important to them ya right. They never answered me they wait for their warranty to return the product to expire and than they will say "well you were not within the day's range to return it" total total BS. Stay away from this outfit nothing they sell is legit and good. I am also waiting for an adapter for my ac hose the original one and I'm still waiting they probably never shipped it and grab the money”

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Posted 4 years ago

“I bought pants from Banggood. The pants are made of very cheap material, they're huge even though I got medium (I've always been medium), and they look absolutely nothing like what is advertised. I wouldn't even pay $1 for these pants, and if I could give 0 stars, I would. I have been back and forth with this company to return the pants and that is not an option (they keep emailing back asking me to do the same things as before--take pictures, send the codes, etc.)! It doesn't sound like they're a legit company.”

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Posted 4 years ago

“Item ordered was never delivered- the accessories were delivered but not the main item. I am now eight weeks down the track and 5 emails to their customer service team along with photos etc. Promises of hearing from the concern team and nothing. A complete scam as far as I am concerned. DO NOT USE.”

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Posted 4 years ago

“I was a bit hesitant about Banggood to start with but gave it a try, the first few orders turned up ok then the problems started...the latest order said 2 weeks delivery, ended up taking 5 weeks. The tracking numbers are next to useless and didn't even show up for weeks, didn't get it until emailed for days chasing. These aren't updated when item on way so basically useless. The latest order of an RC car has been terrible and the last I order on this site. Took weeks longer to turn up then when did the shaft, bearings and wheel was damaged. Sent email with video of problem. Automated reply saying 1 day response, 3 days later nothing. Sent another email, same automated response. Another 3 days, nothing back. Chase again, automated, then 2 days later they say can refund part. 3 more days and nothing. Now when send email. Getting nothing. Weeks now, obviously will not help with this. Had to purchase parts myself to try and repair. My advice would be to never use this company. Use one of the main online sites where you get items quickly and actually get some customer service if needed. Believe me, you'll be glad you did.”

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Posted 4 years ago

“After many years and orders on Banggood experienced minor issues but alsways within a few working days had them solved. Today it has been 8 days since i received order 86845154. The item is a Creality Cp-01 hybrid 3d printer, cnc router & laser engraver. The item arrived missing one cable, a serial connector broken, an end swich base broken and worst of all the 3d printer module broken. Opened a dispute on banggood and provided all evidence (photos & videos) at least three times. I just keep getting the same message over and over again to provide data of evidence and then another that says i should hear from an expert within 24-48 hours. I don't know why Banggood fell so low in customer service it is just sad as i paid 535euros for this item and get no support at all. Definitely not a good sign for future purchases from Banggood.”

Banggood 1 star review on 23rd July 2020

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Posted 4 years ago

“They indicated on their website the new customers we getting discount that never happened when i ordered 3 items on April 10th that were overpriced. 2 of them have not been delivered as of today.I do not care about the discount, i only want to get what i paid for. I emailed them last week but got no response!! Do not buy anything from them!!”

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Posted 4 years ago

“I purchased a 'mini-computer' from BangGood and intentionally chose an EU distribution centre as I did not wish to incur additional import charges etc. The item arrived in the agreed time, but on opening the box it became apparent that they had sent me what I suspect was a previous customer return. The item had a broken cover (it was loose and therefore had previously been forced open without removing the required screws). Additionally, it was supposed to have Windows 10 pre-installed, but the item refused to even boot up. On using a Windows new installation (and later Ubuntu) via USB stick, I received an error that the 64GB EMMC hard drive was missing. I understand that things go wrong, so I emailed the customer service team and requested (as they promise on their website) a refund. Instead they asked me for videos and photos of SKU numbers, courier labels, videos of the fault etc etc ... all of which I provided them with via my personal box.com uploads. However after 4-5 interactions and over a week of discussions they still were not providing any refund. When I started threatening them with going to my credit card company, they then offered me a partial refund of around 25%. When this was refused I then was offered around 35%. At this point I did go to my credit card company (in this case PayPal), but they refused to refund the return label, and instead of giving me the EU address as a return, they expected me to pay the return costs to China! Be warned, "customer service" is nothing more than words on their website!”

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Posted 4 years ago

“Scam! Fake. Coupons fake deliveries. Glad unused alias name as as soon they have your address they don't care and nothing works.”

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Posted 4 years ago

“I ordered my FIMI X8 SE 2020 from BangGood during their "pre-order" phase in April. The drone was supposed to be shipped 15th May 2020, and I have still not received my drone, whenever I contact support they ask me to wait just a few more days. I can only suggest to people that they DO NOT order from BangGood. I am also not the only person in this situation, there are many more on the Facebook groups for this drone.”

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Posted 4 years ago

“I bought a pair of sandals (good), but they were too large and I tried to return them. There customer service is atrocious. I felt the person I was talking with over emails did not understand anything that I was trying to communicate. Return policy ridiculous. To return an item you have to send it back to China, which is a minimum of $21. The item I purchased was only $48 dollars including shipping. Wish I had found this website before I purchased.”

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Posted 4 years ago

“I've ordered 2 items: a shirt and a pair of shoes. The shirt ran extremely small so I requested an exchange. They responded once and then never again. The second item was a pair of shoes--Poor quality and bad sizing. Again they responded once and offered a refund and then never heard from them again. They advertise that they accept refunds and exchanges but THEY DO NOT. They even wrote that a refund was coming, but nothing ever happened. I will NEVER buy anything from them again.”

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Posted 4 years ago

“Hilariously stupid. I chatted with 10 different people for a return of a order. No body gives a **** what you have wrote before. You're getting mad trying to communicate with those monkeys.”

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Posted 4 years ago

“Took two months to get my order. The product was not what I expected. Their customer service is simply horrible. No phone #, just an email. I sent more than a dozen of email and every time a new rep from Chine responded who didn't read and prior communications and I needed to start from the beginning. At the end I gave up. Don't buy from them.”

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Posted 4 years ago

“Appalling service. Failed to honour their guarantees. Don't ever buy anything from this fraudulent firm. YOU HAVE BEEN WARNED!”

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Posted 4 years ago

Banggood is rated 4.4 based on 7,971 reviews