“I am amazed at the lack of encouragement from my guy on the call he all but called me a loser really , I've never been over drawn apart from bank holidays , he said I'd bad debt but surely by my accounts he can see I haven't , and he couldn't understand me when I said Santander gave me the money his reply re mortgage your house ? I'm a hairdresser and would give you better advice , he was no help said how are you going to pay this 220 ! A month I am renting a chair to pay for it , 400 a week he said we need to see more in your bank ! I told him when he invests in me I will in him , experia gave me 92 score what the actual point is them looking when they all ready know your getting soldiers breakfast ... but this is buisness banking not personal who I pop in to see and are lovely , get your calls directed from India they are much more pleasant”
“I've heard a lot of bad things about Barclay's until i learned my lesson first hand. They accepted me for a bank account and savings after doing the usual checks in the appointment , told me everything was perfect and they would send me out a card in the mail. Received it a few days later to find out it wouldnt work in the ATM.
I went in to Barclay's to explain and they said it was a fault and they'd contact me when they have it sorted. Still waiting a week and a half later, had to go in myself and they told me they couldn't have me as a customer anymore without any explanation. Not to mention the employee who accepted my application , was clearly avoiding me. Was handed all my money from my accounts in an envelope and was told there was nothing they could do.
The most disgusting and unprofessional bank/ employees I've ever dealt with.”
“Firstly I would like to state that If I could go below 1 star this would have been a definite, but unfortunately I haven't had the option to do so!!!! I think the service from this bank is disgusting and extremely atrocious and I would not advise anybody joining this bank as they don't even allow you to access your OWN money. This is a joke. Due to the bad customer service I have received everytime I have contacted the bank I have not managed to reach the level of co operation to get to the bottom of my situation. My bank account has only been open a month and has been under review for nearly the full month which was 4-5 after my account had been opened, this was a new account with the bank I have not had a previous one with them. This has caused major inconvieniece with my everyday banking because I have been unable to use the hole in the wall and have been told the only money I can have out is money from the government or money from wages. My mum transferred some money for me to feed my son as my benefits had been suspended and will be for a couple of weeks and they would not allow me to take the money my mum had lent me out of MY account which I think is disgusting!! This caused my 6 year old son to starve for 2 days! On top of all of this I still havnt been told why my account has initially been put under review and why it still is! This bank needs to reconsider there customer service skills and maybe they wouldn't recieve so many bad complaints like I have heard of several people! I have had to go to the financial ombudsman to send a formal complaint for me seen as they agreed that the service I was recieveing was unacceptable.. I won't be stopping until I get where I aim to be and this is until my account is fully open and I am able to use my everyday services without the inconvieniece of having to go into the bank everytime I want to withdraw money! The fact I can't get money when I need it is a complete joke.. If I needed money for an emergency this wouldn't be possible as I would have to wait until the opening hours of this bank!!! Overall as stated I am extremely unhappy with this bank and something needs doing!!!”
“Wow! The customer service is absolutely RUBBISH!!!! I've been with barclays since the age of 16 never had any reason to call up until now. Firstly was passed from one to another, secondly one would say something then the other colleague would say something completely and utterly different they never seem to say one thing. Thirdly I seem to only speak to employees that are abroad and have absolutely no idea what they are speaking! Fourthly till now I can't seem to access my account which I can't seem to sort out as to whoever I speak to don't seem to have any clue to what they are saying. The employees that are from the UK are understandable and seem to help which every time I call I always pray and hope someone from the UK would pick up! Worst experience EVER!!!!!!!!!”
“They do not worth any stars to be honest. Their customer service is horrible, they are rude and not trying to actually solve your problem but just end the conversation. If a problem occurs with your bank account their are not trying to solve but they just say that i was your fault. So in case you think joining Barclay's don't it will be a huge mistake.”
“Few months ago my brother tried to open a new account in a Upton Park branch, a lady from the bank told him he need a NI (available one). After 2 days he went again in the same branch and a employee from Barclays told him his NI isn't enough to open an account. And after a few calls he made an appointment in other branch in East Ham. That guy from there created the account without any problem.”
“I have try to open the online account I called to customer assistants 2 to 3 time they couldn't help me to open the the account then i called one of the colleague online banking assistant his name is parth he was very friendly and nice person. he helped me to open my account also he s saved my time thank you parth good luck”
“rubbish bank, veru untraind and illitrate staff. dont know anything and they called them customer support team. trying to call for one week and no one know waht to do. really frustrating.”
“The new drop in service is terrible! There is no indication on when you'll be seen and the person holding the iPad has to justify the service to angry customers every 5 minutes. I saw this in the Ealing Broadway branch and Canary Wharf on the same day (as I myself gave up waiting the first time around!!) surely if this is commonplace then Barclays would do something about this ridiculous service. No one wants it and it's inconvenient for staff and customers alike!!!”
“To be honest I wouldn't even give it any stars. I gave several chances for Barclays but it is just not meant to be. I tried to open a bank account, first one in the UK as I am new to the country. In the beginning it was very hard to get a proof of address that was accepted by the bank, but that is generally like that in UK. The first disappointment was with Barclays Customer support. I booked an appointment over the phone for a Saturday, they offered me several options, I picked one and put it into my calendar 3 weeks in advance. The operator was about to give me reference number, I asked him to wait for a time so I can write it, he said it is not that important so he basically pushed me to end the call. When I went to my long avaited appointment it turned out that he booked it an hour earlier. He also didn't send any confirmation. I had to rebook, now for two days later. I took off time from work, went to the bank, I brought my letter from NINO office for proof of address that was previously checked by a receptionist at one barclays and customer support also confirmed that it works as proof of address. At the appointment they told me that it is a temporary NI number so it does not work. I rebooked the appointment again.
Finally I got to the Cheapside branch with Ryan Sparrowhawk. It went fast, in fact Ryan didn't care much to provide information in a way, he seemed to push the apointment. After completing a form he sent me off that I will get a call back within 4 hours with my account details. I didn't. I called Customer support the next day, I was asked when my application was submitted. I told them I have opened a bank account yesterday. The cust. sup. representative said the account is not active yet, btw asked me ' Hey mam, if you applied yesterday, how do you expect to have a card today' - I was asking my account details, not the card. Not to mention how rude he was.
This was three weeks ago, still haven't heard from it.
In the meanwhile I opened an account with TSb two days after I called Barclays Customer Support asking about my account details.
My partner also had bad experience with them and I would highly recommend to pick any bank but Barclays. They should invest more into customer support, training employees, processing applications - basically service - rather than marketing and ads.”
“Freeze my account don't inform me leave me high and dry all my dd have been returned and now I'm being charged !!!! No money for two weeks I've had to beg and borrow off family and friends !!!!! Stay well clear disgusting customer service”
“Barclays Banks have to be one of the most difficult banks to deal with and for no reason. Luckily, my accounts are with Nat West but my parents and sister's accounts are with Barclays and it would appear they have such a desire to keep other people's money that they made it extremely difficult to even pay the funeral expenses of my father.
Vanessa Tobin”
