Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting since the 1st of March for a refund! I have booked a further holiday with them but they couldn't transfer the money to that holiday! This is originally from a holiday that was booked in Sept 2019 that had to be rearranged, so they've had my money nearly 2 years! The money is due soon for the next holiday which I can't pay til I've been refunded! Let's see if they'll wait several months for their money?! I have rang numerous times regarding the refund & I'm still no further & now I'm being ignored! Do not use this company just book direct with a decent travel agent!”

Helpful Report

Posted 3 years ago

“Was advised to pay outstanding amount so we could claim a refund which we did at beginning of year. Holiday got cancelled and refund was granted March. It's now nearly June and still no sign if refund only to be told it had been refunded by TUI in credit note so now they have to get it swapped over. No customer service department to speak to all complaints have to go through branch manager. What company doesn't have a customer service department”

Helpful Report

Posted 3 years ago

“Tried to get help but was a waste of time then new CEO is as blindsided and uncaring as her predecessor took 800 pound from a disabled man got his mother to pay even though they knew her name house been removed disgusting company by the way this is for 6 says bed breakfast in the Scottish highlands be carefully not a trustworthy family orientaited company”

Helpful Report

Posted 3 years ago

“After booking our trip on the Rocky Mountaineer train trip in Canada for Oct. 2020 it had to be postponed, not once but twice. Since then Anne MacAldowie, at Barrhead Travel, has bent over backwards to fulfil all our travel requirements. She has worked tirelessly, in the most enthusiastic and friendly way possible, to deliver a first class itinerary, including a couple of unexpected little extras. I would thoroughly recommend Barrhead Travel to deal with any holiday plans you may have. Excellent”

Helpful Report

Posted 3 years ago

“Well to say I am shocked is an understatement! A holiday from 2020 was rebooked for 2021 meaning that Barrhead Travel had our £3,500 for now 2 years. Trying to support a local travel company during this pandemic we didnt mind this. However, it looks like this years is not going ahead either. Although the team have been pleasant, they wanted us to move it to next year again. NO - we are not doing this now so decided to cancel ourselves knowing that we will lose £180 deposit. BUT.......... only to be told by Barrhead travel that we can expect to wait 16 weeks!!!! to get our money back! NOT ACCEPTABLE”

Helpful Report

Posted 3 years ago

“Had holiday booked for September 2020, holiday paid in full in June, think it was in the region of £8600, still no signs of any payment. Had a good experience with Paul booking the holiday and told him we understood it was out of everyone’s control and we’d be straight back to rebook with him when things settled again. 9 months since the final payment, 14 months since the first instalment payment. Don’t think I’ll be so keen to use again, even Ryan air reimbursed quicker for our other holiday.”

Helpful Report

Posted 3 years ago

“Holiday to Krakow was cancelled due to covid, although this was bought and paid for last year Barrhead travel are still holding on to our money even though the carrier who were jet2 are refunding within 2 days, no ones interested just getting usual brush off that its 90 days to refund after departure date, this takes us into end of June, its a disgrace in these current times that they can effectively hold on to your money till they can be bothered to pay out. oh and still waiting on returned call from Chris in Liverpool branch, avoid this SCAM company”

Helpful Report

Posted 3 years ago

“The booking process is relatively easy and painless instore at their Bearsden outlet. But oh my their refund process is horrendous. Despite many public assurances that "your money is safe" why is it that they cannot refund you? I guess they just ignore the consumer laws and do as they please. They keep saying that they are only agents and that they have to wait for the money from their tour operators. Eh, no my contract was with you. You are the company that took my money. Please avoid this scam company like the plague, or Covid19 because they simply ignore you and refuse to pay up. Avoid them. If there was a no star review I would do that.”

Helpful Report

Posted 3 years ago

“Asked me to pay the full balance of the holiday then advised me it was cancelled a few days later. No refund from them, despite promising one and I ended up getting my credit card to refund me. No communication or explanation from the whatsoever. Disgusting service. Avoid, avoid, avoid.”

Helpful Report

Posted 3 years ago

“Still waiting for a refund from march 14.2020 for a cancelled cruise. Excellent booking it ,but refunds no communication.”

Helpful Report

Posted 3 years ago

“Waiting on a refund for 4 months for a cancelled cruise. Celebrity have dealt with all refunds so why do I not have the refund. I normally book with Trailfinders and will in future as their customer service is excellent. Barrhead travel is a joke their failure to deal with refunds borders on criminal”

Helpful Report

Posted 3 years ago

“I have been waiting since April for a refund after having 3 flights home to the UK from Thailand cancelled by airlines in March. After months of Barrhead ignoring emails I finally got a response & was promised I would receive the refund first week in October. Still not received anything and my emails are being ignored again. My branch in Newcastle upon Tyne has closed permanently with all staff redundant, apart from the manager who has been working from home. She was helpful for a few weeks but has now gone silent. I can't believe they have the nerve to advertise worry-free holidays promising all sorts when they're holding on to customers' money. They've had a fortune from me in the past but obviously loyalty doesn't count.”

Helpful Report

Posted 4 years ago

“Like everyone else awaiting refund back to my bank account Only time any activity when you say taking to court which I am doing shortly What you can do is put complaint to monopoly and mergers authority They will investigate company and lack of refunds if enough put complaint in They did this to tui made them give date when all refunds would be actioned”

Helpful Report

Posted 4 years ago

“Like many other people it would seem, Barrhead just don't like communicating with their customers: even those that have used them for years in the name of loyalty. Booked a holiday for July and only found out it was cancelled because we phoned them to check. We were told the refund would take up to 12 weeks and at 14 we're still waiting. We've had to chase every step of the way. There was a problem processing the cancellation, TUI haven't given us the money back yet, thank you for your patience etc. The only decent correspondence is with their Twitter page and unfortunately they are powerless to provide actual help. I just want what I'm owed and no more lies Barrhead. Couldn't with any conscience ever recommend them to anyone ever again.”

Helpful Report

Posted 4 years ago

“Tried to support a local company by purchasing my holiday via their Falkirk branch. Barrhead have very strong policies in place regarding customer payment and holiday cancellation which they enforce, no debate, no discussion full stop. They have proved impossible to contact and really only want to see you in the store by appointment to book another holiday. The only letter I have had from then in 6 months is telling me they are unable to reclaim the flight costs and this will need us to complete lots of paperwork. We of course do not have these details because guess what the flights were booked by Barhead. They ask for passport details which they already have! This is just delaying tactics. I would encourage everyone to follow legal proceedings going via the ombudsman. Really poor performance Barhead.”

Helpful Report

Posted 4 years ago

“Barrhead do not deserve even one star. Why can’t I give zero? Because I have booked holidays with them over the years, I have been patient, and held a degree of loyalty (obviously misguided!!) to Barrhead. Otherwise I would have posted a review weeks ago. In February, my holiday balance was paid in full to Barrhead for a Riviera Travel break. I was due to go early June. I checked with Riviera Travel, other than the small deposit, they received nothing from Barrhead. I and presumably Barrhead knew that due to Jet 2 cancelling flights, the holiday would be cancelled. By the way, Barrhead has not yet told me my holiday was cancelled. It’s been Impossible to contact them except for pathetic automated, untrue responses......not if I wanted to book another holiday though!! I don’t even want to spend this time complaining about them but I must do something to warn others. I have used Barrhead to support a Scottish business and to deal with someone directly face to face. (Yes ironic!!) I believe that Barrhead are, and for weeks, have been illegally withholding my money. Under any other circumstances, is that not called theft? Please think carefully before using Barrhead. I’m appalled.”

Helpful Report

Posted 4 years ago

“Booked Cunard cruise From Cape Town to UK for April - Covid got in the way and we decided on cash refund rather than Cunard credit. Barrhead were always good in the past but this time..........disgraceful. Understandably hard to contact back in March but have never improved or been proactive in the slightest. After a tense exchange of emails and one telephone call they have gone silent since about May and my refund never happened. They were reluctant to allow refund and even said when Cunard pays them they have to give me credit voucher...........outrageous? They went on to say Barrhead are more solvent than Cunard and a voucher is best.........really stupid? I was then told a refund might be possible but only in July - well it’s September now Barrhead and still nothing from you - thought you might have gone out of business - you will soon if everyone like me withdraws our business! I referred matter to Amex and they refunded me in 2 days - they are now chasing Barrhead for the cash - a useful route that I hadn’t expected to work but it has. I am awaiting some news from Barrhead and an apology.......fat chance! Ignore this company if you want a smooth experience in a crisis - others are managing to maintain customer confidence and loyalty but this lot deserve to die!”

Helpful Report

Posted 4 years ago

“My husband and I booked an Alaskan cruise and Two Days on the Rocky Mountaineer Train in Canada departing in June 2020 with Barrhead Travel. Barrhead travel have behaved totally appallingly throughout. We received one phone call in July , 10 days after we had been scheduled to arrive home , asking us if we would like to cancel our holiday ? Cunard had in March advised us the cruise was cancelled , but we had received no contact from Barrhead Travel . Totally unbelievable that I should be asked such a ridiculous question. We have made numerous attempts to contact them prior and since then by e mail and telephone and letter , demanding our money back. All have been ignored. We have raised the matter with ABTA who have been no help whatsoever and have achieved nothing. Barrhead Travel is a total disgrace and should be avoided at all costs. We deeply regret using them and never will again . They have made already difficult times worse for people , with the added stress of trying to get money refunded. From choice I would give them NO stars at all , but in order to write this review one is the minimum I can give them. Zero would be a true rating.”

Helpful Report

Posted 4 years ago

“Booked to go to Canada and Alaskan cruise on 8th May . Informed by cruise company on the 31st March that it was cancelled. Contacted Barrhead on numerous occasions and 5 months after cruise was cancelled and nearly 4 months from departure date still no refund.”

Helpful Report

Posted 4 years ago

“After trying for a refund for months finally was recommended to get in touch with Tina King from Saltcoats branch and she sorted refund out within the week, we had been going round in circles with everything and getting different stories. So disappointed with lack of communication from Barrhead travel on the whole and don’t think we would book with them again due to that experience.”

Helpful Report

Posted 4 years ago

Barrhead Travel is rated 3.3 based on 489 reviews