Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,204 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction - quick delivery- well boxed and packaged. Very happy with item.”

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Posted 2 years ago

“Fast timely delivery with the item exactly as expected 😄”

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Posted 2 years ago

“i decided to buy a new guitar (ibanez iron label). It feels like my old rg that i first learned on but sounds way better. absolutely love it already”

Bax Music 5 star review on 12th January 2023

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Posted 2 years ago

“Lovely cabinet that is reminiscent of record shops of our youth. Sturdy, well made and sleek but 4 stars as we are not convinced it holds the number of LPs stated. That said we would purchase another one.”

Bax Music 4 star review on 12th January 2023

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Posted 2 years ago

“Very pleased with product and fast delivery with parcel force.”

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Posted 2 years ago

“Good prices for all the items I purchased”

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Posted 2 years ago

“Am doing a return, was supposed to have been done on Wednesday 5th Jan, instead UPS turns up on Tuesday, and asking for customs paperwork, for a return, as BAX told them the wrong thing So I call them, reschedule for Friday, today I am sent an email saying this, and promised another one confirming this. That 2nd email never arrived I emailed them, no reply I called them, their phones don't work, they suggest emailing them! I want this pickup done, and my money refunded. Not being to even talk to them is beyond appalling --- I was supposed to get an email on the 9th confirming a pickup for the 10th of Jan. I have received no such email. The fact that I'm not even surprised should tell you all you need to know As of 11th of Jan it has still not been picked up I cannot begin to describe how angry I am BAX, as a company seem physically incapable of arranging a return. They are obviously not fit for purpose. I can't imagine ever using them again, for anything.”

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Posted 2 years ago

“loving the guitar and great value very good parcel was damaged but contents were ok so all in all good experience”

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Posted 2 years ago

“Guild Starfire 1 SC Seafoam Green. Great service and quick delivery. The packaging when you buy a guitar from Bax Music is A1. Took me 15 minutes just to get to it and she's a beauty.”

Bax Music 5 star review on 10th January 2023

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Posted 2 years ago

“I ordered one set of guitar strings. These came in a huge box! - BAX don't have jiffy bags? It was delivered to a local post office because BAX were going to charge extra to have it delivered to my house - strange shipping costs!”

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Posted 2 years ago

“Pretty good other the wiring.schematic (or lack of).couple of imperfections but for price can't complain. Went to my work address though I gave message not to as delivery policies change and I got off with a verbal warning. Its a government building and when management changes so do certain policies. Delivery time was good, defiantly use your company again. I didn't ring back as o was a little bit annoyed about getting warning at work.”

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Posted 2 years ago

“Purchased a Roland FP10 digital piano. Excellent purchase overall. Great product at reasonable price. The delivery was not on time as guaranteed by a few days, but this was around Xmas period and royal mail strike, so it was late in packing and delivery. If you want something urgent, get it early and don't take any chances. Luckily not have to use the refund or return process. Would recommend based on this simple transaction experience.”

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Posted 2 years ago

“Thanks for superb service and great prices once again.”

Bax Music 5 star review on 4th January 2023

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Posted 2 years ago

“I ordered specifically from Bax Music as they give the illusion they are a British company (which it turns out, they are not, they are just masquerading as one), and the delivery of the item would be guaranteed 29th December. You pick the date, so there is no confusion. 29th came, and the item had not even been received by the Parcelforce. 30th came and it shows out for delivery - then returned to depot as the delivery address was incomplete. I looked on the invoice BAX sent me with the tracking information/delivery address and they have excluded half of the delivery address just putting a street and a postcode. In a street with hundreds of addresses! I contacted Bax music twice by email by this point, they did not reply at all. I called and was on hold for almost two hours and had to give up eventually. The weekend came and went, still no delivery and still no reply from Bax Music. Now, Tuesday 3rd, the item shows out for delivery again, and 15 minutes later was delivered, at the Parcelforce depot! Therefore it's clearly not been delivered to me at all. I have emailed BAX again, no reply. At this stage, I will be requesting a full refund from them, and I will update this review to see how long this takes and if I have to open a chargeback with my credit card company or not. Watch this space. First Update: After finally getting a response from BAX, they comically sent me a blurred obscure photo that looks like nothing as a claimed delivery photo. They stated they had no GPS for the item (unusual as PArcelforce all use GPS tracking that shows up on the tracking page) They then took a screengrab off Google Maps to claim it was delivered at the address and made statement 'certainly it was delivered '. I asked Bax for a copy of the postage label. They then stopped replying, so the issue continues. Will update again shortly.”

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Posted 2 years ago

“Merchandise incomplete/damaged, slow customer service ignores request for replacement I purchased a Roland TD-27KV-E drum set from Bax Music on 7/10/22. The set was sold as "B-stock", which is merchandise in very good condition with signs of use, as is the case with returns/demonstration models. However, the Roland TD-27KV set looks like it has been used for a very long time (years). It shows heavy signs of use, including: - scratches on the underside of one pad - heavy wear on the bass drum module (the module no longer recognizes every hit; the hitting surface needs to be replaced) - large (water?) stain on the snare, the electronic snare seems to have gotten wet - missing wing screw for mounting the module: the module cannot be installed tightly - unpleasant smell (especially the cymbals): The set smells like it was used in a smoking environment These defects were not visible in the photos shown in the web store (the photos were of low quality). In short: I paid a price for B-goods, but did not receive B-goods, but intensively (and presumably long) used goods with heavy signs of use. The condition does not correspond to the price paid. Accordingly, I emailed customer service asking them to replace the damaged/incomplete parts (bass module, scratched pad, snare head, wing screw, odorless cymbal/hi-hat) or adjust the price to reflect the condition. After five days of waiting (a previous request had taken two weeks to process), "customer service" responded. However, instead of responding to my request and providing a replacement for the missing/damaged components or at least a price reduction, they just replied curtly that I should send the drum set back - without providing me with a return form. So now I am supposed to pay for Bax Music to deliver goods that do not match the condition stated on their website. Since it is a 40 kilogram drum set, it has to be shipped as bulky goods/freight, which costs me another vacation day, since DHL picks up such large pieces in a time window of several hours. And this is only because Bax Music refuses to exchange the missing/damaged components for working/undamaged ones. I should have listened to all the bad reviews. Never again, absolute warning to anyone considering buying here! Update: On Nov. 23rd a Bax employee named Jamie offered a partial refund of 100 €. Still waiting for a refund/reply. They completely ignore my messages.”

Bax Music 1 star review on 3rd January 2023

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Posted 2 years ago

“Very fast delivery , great price”

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Posted 2 years ago

“Fantastic product at an amazing price. Delivery was prompt and as requested. Guitar arrived in perfect condition ready to play! Highly recommended!”

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Posted 2 years ago

“Excellent! That’s my around experience Gibson hard case, the price best around, the delivery bang on when they said. Would highly recommended..”

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Posted 2 years ago

“We all knew about the Postal Strikes so to advertise delivery before Xmas on their website was willfully and knowingly untrue as it is now the 29th and the Parcelforce tracking hasn't moved since 21st Dec. Why did they use Parcelforce!!! It's just incredibly disappointing that BAX choice to use provide fantastical and fictitious delivery dates to illicit additional pre-Xmas Sales particularly as I could have ordered the item from other suppliers who were guaranteeing pre-Xmas delivery with non-Royal Mail Couriers which I'd assumed BAX was using and yes BAX certainly made an "ass" out of me. I will never use this company again due to their ineptitude and misleading advertising. Furthermore I emailed them about this and they completely ignored me, hence this review.”

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Posted 2 years ago

“Ordered bass guitar for my son before Christmas. It came within two working days as promised. Very well packed, good quality and beautiful colour. Son very happy.”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,204 reviews