Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 838 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Ordered a bed for my child back in August, 25th of August the bed arrives, damaged and with parts missing (feet). Eventually after various calls, emails, social media requests get a revised date for replacement of Saturday 4th. Bed arrives, no chrome feet again. Bed refused as i seething now. Delivery driver arrives again and puts his boss on the phone who assures me chrome feet have been posted and will i take the bed and a 25 pound refund. 16th of September, still no chrome feet although the girl on the phone and twice on social media they have been promised. Wee autistic girl having to sleep on a blow up bed as without the feet the bed would scratch her new floor. Workmanship is shocking, mattress is the only descent thing, customer services are the worst I've seen. Avoid avoid avoid. Photos on their Facebook page regarding this too.”

Helpful Report

Posted 3 years ago

“I have been left so angry and upset, by this scamming evil company. Twice they delivered me the wrong bed, and a second time when the measurements were still wrong, I said I couldn’t accept it from the driver and it was sent back. I couldn’t get any response from the company regarding my refund, until I tried blocking my number and magically they picked up. Then they said they would not be refunding the money in full because I could be lying saying it was the wrong height, even though I had camera footage of the delivery driver conversation and us getting the tape measure out and saying it was again the wrong size. Being called a liar and nothing they will do to refund me the full amount is disgusting and I’m so upset. Out of pocket for a scamming company and I haven’t even got a product from them. Avoid, never use, avoid like the plague, to protect yourself. They claim I had to pay a re delivery fee even though they sent me the wrong item so I won’t get a full refund, which is nearly £100 less.”

Helpful Report

Posted 3 years ago

“Please DO NOT ORDER FROM THIS COMPANY. I was supposed to receive my bed a week before my wedding. I called to check and they tell me that they lost all my details and therefore cannot now deliver on the agreed date. I had no bed!! They were not even bothered and the stress this caused me just before my wedding. When the bed was delivered, we discovered a fault with one of the base. I called them and again we had another problem. No delivery. I had to call on the day to find out what was going on. They fobbed me off with the delivery van was involved in a theft. Items got stolen. Again they didn’t really seem too bothered. I’m currently having to sleep on a mattress as they weren’t to clear about when I’d get the replacement. I had to call them to ask. The stress this company has caused us is immense. I’m disgusted by their service!”

Helpful Report

Posted 3 years ago

“We paid a bed on 10th July, the delivery date supposed to be on 7th August, but no bed showed up, all we had were poor excuses, lies again and again They didn't bother expain in a honest way, didn't bother answer my phone calls. I had to use someone else's mobile to call to get him answer it. Not honest person at all, will never go close to this shop.”

Helpful Report

Posted 3 years ago

“It’s been nearly a month now since I ordered my bed and all I wanted was an exchange of the colour. I have been chasing this nearly every day for a month. They don’t answer the phone, they don’t respond to emails. I received an email 2 weeks ago saying that samples were being sent out for colours, this was never received. On top of all of this they want to charge me £89 to exchange the bed despite it having faulty stitching and also they would have to come to deliver the new bed and could take the old one in original packaging at the same time. I don’t understand the fee. Despite this, I was willing to pay it but they won’t even respond to me to exchange. The bed has been sat there in packaging for over a month. I will resort to driving to thier warehouse in Huddersfield if I have to and waiting until it is swapped. If I don’t receive any feedback or the issue resolved soon I will be making a formal complaint, this is against my consumer rights and needs to be broadcast on numerous platforms so other customers don’t have to go through the same shocking experience.”

Helpful Report

Posted 3 years ago

“I purchased a mattress from Bedworld only to find that it was not a mattress that you can flip over and use both sides. Never heard of this before but was told is the modern way now. I said I was not happy with this but was told if I wanted to return mattress I would have to pay a returns fee. There is no customer service at all and I would not recommend Bedworld. My advice is stay clear of it.”

Helpful Report

Posted 3 years ago

“Worst company ever. Avoid them. Bed was cheaply made, poor quality and damaged. Impossible to get through to customer services (no answer on the phone for days) and they did not respond to any of my emails. Had to arrange through my local store for the bed to be returned. Collection was arranged for one week later (their first available slot apparently) Waited all day and bed wasn’t collected. Complained to my local store as couldn’t get through to anyone in the company. Eventually rung back by rude man who claimed to be “Manager of all the stores” but wouldn’t give his name. Still awaiting the bed to be collected and get refund. This company is appalling. Rude, unprofessional and unhelpful and the product quality is disgraceful.”

Helpful Report

Posted 3 years ago

“Just great”

Helpful Report

Posted 3 years ago

“Product not as advertised. Customer service is awful. I will try and avoid them if possible.”

Helpful Report

Posted 3 years ago

“Long story short NEVER AGAIN! Several cancellations.. Terrible trying to get through on the phone.How can a delivery driver not notice a mattress missing.. Delivery notes don't obviously get checked. It was exhausting”

Helpful Report

Posted 3 years ago

“I will NEVER order from Bedworld again. This whole experience has been a headache. I didn't get any instructions with my bed. Therefore the assembly instructions are not clear. Secondly, the bed was faulty when it arrived. There was a rip at the back of the bed and the twin ottoman bases do not line up properly once fitted. Finally, there were only 3 bolts provided when I believe there should be one more. The bed was delivered by just one person which is unacceptable. I live alone in a flat and am unable to lift 3 separate parts of a heavy bed up 2 flights of stairs. I am extremely dissapointed with the poor customer service I have received from Bedworld and the communication has been appalling and almost non existent. I've been on hold for over 30 minutes on the phone with no answer, no answer to my emails and no answer to Instagram direct messages even when can see that the account is active and currently online!!! I am requesting a full, free refund from them. I DO NOT recommend Bedworld at all. The only reason why it's not just 1 star is because overall the bed looks pretty - I purchased the Elle Wing floating Ottoman bed”

Helpful Report

Posted 3 years ago

“I placed an order on 19th February and bed has been delivered today as promised. I had a couple of queries regarding my order and very impressed with the speed of reply from both Nabihah and Irfan. I received a phone call on Thursday last week (4th March)to confirm bed would be delivered today. I received phone call from Nazar this morning to advise me he would be with me in 30 minutes and true to his word arrived on time. Nazar was very courteous and I have to say impressed with both his manner and professionalism.”

Helpful Report

Posted 3 years ago

“Very poor. Don’t answer any queries and very rude staff. Buyer beware, if it’s too cheap to be true, it is.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY !!! Broken bed delivered. Don’t answer phones or emails to sort out replacement so haven’t had a bed in a week! Wish I had read reviews before ordering from this awful company. Customer service is disgusting. I had a phone call from a lady that just said bed will be delivered Tuesday before 12 she then hung up. My bed turned up at 5.30 pm that evening! Glad we are in lock down otherwise I would of lost a days pay. You wait on hold for an hour then the phone just gets cut off! Impossible to get hold of anyone. I hope this company goes bust so no one else has to go through this”

Helpful Report

Posted 3 years ago

“Poor customer service Don’t delivery after verbal confirmation of a delivery date Much later than advised. Then a no show of delivery no warning no contact made from bed world You Can’t speak to anyone because after holding three times for 90 minutes they cut you off If you email you don’t get a response No communication what so ever and I’m still in the dark where my delivery is ??? Avoid avoid avoid”

Helpful Report

Posted 3 years ago

“Ordered a bed. Sent to my billing address not delivery address. Saw this on the order contacted them twice to say it was the wrong address. Confirmed it was changed and the date would be delivered, turned up at the wrong address and late. Driver refused to take the bed to the correct address. Reluctantly said would take the bed he dragged the first 2 part of the bed off the van and asked my husband to carry them with him. Got the final piece the headboard and it was incredibly damaged. Refused the bed said dont want it driver refused to take the parts he had unloaded back and only took the headboard saying call up get it replaced?? Took 3 hours of my time to try and get through on the phone after being hung up on 3 separate times. Tried chat spoke to Megan who half way though our chat disconnected me after telling me there were no drivers in the area to collect the bed and she would process a refund. (Also to add the parts of the bed that they have left are also damaged) Got back through to Megan after telling her she cut me off to be told she thought id gone?? She again advised a refund would be placed Contacted them on Facebook who advised refund had been placed and bed half already been collected (still sat in my father in laws kitchen) I had to send a picture to prove it hadn't been collected. I was told earliest bed could be collected was 3-5 working days was meant to be picked up yesterday got a phone call to say will be today (Xmas eve) Chased refund still not in after over a week ignored on Facebook. Phone lines never answered and disconnected and messages being ignored too. Im waiting for £700 back and them to removed half a broken bed DO NOT EVER USE THIS COMPANY ABSOLUTELY SHOCKING EXPERIENCE”

Helpful Report

Posted 3 years ago

“Do not use this company bed frame broke one month in, it was only used by my 12 year old it was not fit for purpose the metal frame broke in the supporting area, bedworld are choosing to do nothing about it and ignoring me, I have contacted trading standards, read the reviews on Facebook to get a clear picture of this company”

Helpful Report

Posted 3 years ago

“Excellent service and customer service. Emails replied to quickly. Slight muddle with my expected delivery but was resolved immediately by the team. Mattress looks amazing and great value for money. Cant wait to get into bed tonight. Thank you to all your team.”

Helpful Report

Posted 4 years ago

“If I could leave zero stars i would! As this company does not deserve even 1 star! They have taken my money and not delivered my bed. They are ignoring all my calls, emails and messages and have even blocked me on Facebook when I've asked them to contact me. They are a scam!!! I have since seen hundreds of negative reviews for this company, I just wish I had seen them before investing £800 into an invisible bed!! I will be taking this further, as my daughter is left with out a bed now....right before Christmas too!”

Helpful Report

Posted 4 years ago

“Before you read on, please DO NOT PURCHASE FROM BEDWORLD. I do not want you to go through the same experience i did. I did happen to google Bedworld before buying a bed from them (just like you probably are). I thought i could be one of the lucky ones, great price, and if i choose the best of their stock, it can't really go wrong can it? Well it did, absolute nightmare. The amount of running around you do is equivalent to the money u thought you had saved. We bought 2 beds with headboards and 1 mattress. It all went wrong when it was the date of the delivery. We waited all day and there was no sign of the bed. Phoned them up, they said it would be delivered 2 days later. 2 days later still no bed. Then we got a call saying it would arrive in 1 week now. We had to go out of our way to make ourselves available each and every time. After a week the order arrived however with 1 defective mattress and no headboard for the king sized bed. We were chasing for weeks, their customer service (or shall i say lack of it) is truly appalling. They don't pick up the phones, they say they will contact you and don't, they don't answer emails and the list goes on. So after chasing for a few weeks - 1 month, we had to make the 1 hour drive down to the Brent Cross Store and speak to them directly in order to get the headboard delivered and the mattress returned. Then again, when they were due to deliver the headboard and pick up the mattress, they didn't arrive. So after a lot of phoning, not getting through etc they arrived 2 weeks later. We went to fix the headboard onto the bed, but it would not hold, the holes in the bed were in the wrong place. In a normal situation we would have got an exchange. But knowing how shoddy Bedworld are, we decided to keep the bed and just prop the headboard again the wall to hold it up. We simply did not have the time to get that picked up and afford another 2 days out of work. We waited 2 months to receive our refund for the mattress, but did not receive it (again going through all the means of contacting them). We then had to raise a section 75 claim and get our money back through the credit card company.”

Helpful Report

Posted 4 years ago

Bedworld is rated 3.5 based on 838 reviews