“I have 2 Beko products. A fridge that has required 5 new handles in 6 years (totalling more than the original price of the fridge), and a washing machine that broke after 10 months. Both have been refused warranty repairs. Never buying a Beko product again.”
“Purchased washer/ dryer, still under warranty. Have been trying to have repaired or replaced for last 6 weeks. Customer service NON EXISTENT! 55 minutes on hold to speak to service person who does nothing, and not keep commitment to send out technician. Technician finally comes out, after we follow up 6 times, adn then sends another technician out to replace parts. Works twice and now not working again. Asked for it to be repaired/replaced - heard nothing. Paid for a working washer/dryer, Beko has our money and we have a large pile of metal that doesn't work and is not fit for purpose!!!!!!!! DONT BUY”
“to buy a 500 machine washer and for a year to burn the main cetraline and to weigh the shock absorbers to make a noise like a tractor at home is a wrong purchase”
“Very poor customer service from this company. Waited 3 weeks and counting for a LGP conversion kit for new oven so can not have it installed. When you ring up they just give lots of stories why things are delayed . I will never buy a Beko product again.”
“Have experienced lots of problems with a new Beko washing machine. An engineer has inspected it but it's still causing issues. What annoys me most, is how Beko removed my negative review from Trustpilot. This doesn't help matters.”
“I HAVE HAD A BROKEN REFRIGERATOR FOR 12 MONTHS (ONLY 8 MONTHS OLD).
I bought model BEKRDNT231I30XBN in November 2021. 27 June 2022, with only 8 months old it broke down, I opened incidence to Beko and according to official technical service is a humidity failure in the board, not covered by warranty. I decided to take responsibility for the urgency of having the refrigerator working. We are in June 2023, 12 months have passed!!! and the refrigerator is still damaged, with the plate/repair paid and without estimated repair date because they have no availability/stock of the part.
Beko completely disregards, says it is the responsibility of the Technical Service (their official technical service). The service tells me that if Beko does not supply the part.
I made the mistake of buying Beko but, if you are reading this it may help you NOT TO BUY BEKO and have a lousy POST-SALES SERVICE.”
“Beko DEN59420DG
Dishwasher. Bought from AO. Lasted a full 15 months before breaking down. Neither Beko nor AO interested in supporting so i either replace or pay expensive repairs. Doesnt feel like a time in the current retail climate to not care for your customers but i am afraid that is their approach. Will never buy beko again. Buyers beware. Very very poor customer service. Now been told that despite being double insulated, the pump has broken. We ranf Beko rung again but still didnt care.”
“On 14 February 2022, we purchased the BEKO - Pro RecycledTub WDEX8540430B Bluetooth 8 kg Washer Dryer - Black from Curry's and for the majority of the year we used the washing machine fine with no issues at all. This was until the end of October 2022, when the washing machine suddenly cut out mid-cycle and tripped our electrics. As we were still under the guarantee at that point we rang through to the support line and we were directed to North West Appliance Repair, the company you outsource your repair work to.
We were booked for an initial appointment and the engineer came out on the 18th November 2022. The engineer ordered a part and left and he was confident that the part he ordered would resolve the issue. The repair was scheduled for 3 weeks later on 8th December 2022.
When a different engineer turned up, he fitted the part but the machine was still completely dead, he criticised the previous engineer for missing an 'obvious' thing that all engineers seem to miss and ordered another part which he assured us would fix the issue. We waited then another month for the part to arrive and the engineer to visit on 24th January 2023.
Before this engineer even stepped through the front door, he said 'I think we've got the wrong part here', took one look at the machine and that was enough to confirm the wrong part was sent. He was incredibly critical of his own company and Beko, saying that parts were always a nightmare. He said that because we had now been 3 months without a machine he would speak to Beko directly with a view to getting a replacement machine sent out. Since the 24th of January (2 weeks) we have received nothing from either party, in the form of a resolution or even an update.
I contacted North West Appliance repair today, only to be told that Beko had closed the case entirely and that I would need to start the process from the beginning! I was put through to Beko directly, and the voice agent let me know that the case had been closed since December, when the original repair was scheduled. Within that call I was asked if I wanted to extend my warranty, despite the fact that Beko has not resolved my issue within the original warranty period. I was offered the chance to open an entirely new case, meaning that I would need to wait at least 2 more months for an engineer to visit and order/fit a new part with no guarantee of a resolution.
I was told there was absolutely nothing else that could be done to resolve this issue any quicker, a new machine was not possible despite having had 3 repair appointments and that my best avenue for help was to just buy another machine.”
“Flimsy,sub standard plastics used for fridge door containers and freezer food
Containers,keeps breaking absolute rubbish, not good at all,lower fridge door bottle container broke within 6months of purchase,wrong parts sent as replacement not deep enough 4 lower bottle container but meant 4 top 2 door,now experiencing freezer container breakage ,very flimsy,sub standard plastics used and getting parts is a nightmare iam done with Beko”
“Extremely disappointed with my Beko frost free fridge freezer purchased in July 2020 which has now stopped working so called engineer out at a cost of £134 for a repair and £69 if it can't be repaired. The engineer has been and told me that he is unable to repair the unit and so I spoke to the customer services team to see if they would help but they said that the warranty had lapsed and so there was nothing they could do but surely the unit should last longer than two years, and so for that reason I would not recommend anyone purchasing anything from them. It will be interesting to see how long it takes to get my refund.”
“Owner of Beko should be arrested for fraud
Only left one star because I couldn’t leave zero. Very long story short been in conflict with them now for a month. Firstly everything from their dishwasher to their customer service is way below reliable or professional. Dishwasher broke after 2 years of use, on/off switch not working, so thinking I would get it professionally fixed by the company who made it I called the repair service at Beko. They sent an imbecile of a repair man to look at it. He didn’t even attempt to fix it but told me he needed the £129 fee to order parts. I was told by the phone operator that this needed to be paid on completion of the job, when I told repair man this he said policy had changed and he couldn’t order parts unless I paid. Reluctantly I did so! Never again! He said he would be back when the parts arrived, this man had no people skills was rude and didn’t listen, the type that likes to talk over you. A phone call from Beko a week later said he was now sick and couldn’t come back for another 2 weeks. Not happy with this timescale as I could have rang a local repair man to fix it on the same day I asked for a refund. Bearing in mind it took several phone calls on hold for at least half an hour each time and talking to very unhelpful people who sounded like they had just rolled out of bed. I eventually got a call back from Mohammed who said he was a Team Leader stating that he would only refund £64 because the engineer had been out. It was a like it or lump it situation they have you over a barrel. I explained the repair man did NOTHING BUT TAKE MY MONEY. Mohammed apologised but nothing further. Because of the lack of refund I thought I would get my monies worth and begrudgingly agreed to them continuing with the fix. The engineer turned up again in his usual sarcastic tone couldn’t fix the dishwasher again said he needed more parts!!!!! Dismantled my kitchen and refused to put it back saying he would do it when he returned with the part. I have small children so it was not safe. Obviously I wasn’t happy about this so wrote an email asking again for a refund and made a formal complaint. Told them I was cancelling the repair and that their engineer would not step foot in my house again. I’ve not heard a word from them but engineer hasn’t rang to say when he’s coming again so I know the visit has been cancelled but they are plainly ignoring me for the refund.
So if you want to be robbed, have your house vandalised and ignored use Beko by all means. But I strongly advise that you avoid all things Beko. They don’t even care when you tell them you are calling trading standards or leaving bad feedback. Absolute fraudsters!!!!!!”
“DO NOT BUY, POOR QUALITY, AWFULL CUSTOMER SERVICE,
Bought integrated dishwasher, after one-year start leaking near the door, steam coming out damaging worktop. As it was in 2 years guarantee called beko for the engineer. Engineer came unscrewed the item, made visual check and assessed that the cause is a badly levelled device. I questioned this saying that the device was levelled according to beko's instructions. I used a spirit level to prove it. The engineer replied that he does not care what the instruction saying, because he sees the water flowing from the back to the front. It is worth mentioning that the bottom is not flat but profiled so that the water flows down the drain. Engineer said that the rear leg must be replaced to level the device. After a few weeks, I got confirmation of the second visit, but the engineer did not come, no message or telephone cancelling the visit. The whole thing has been escalated. After a month and a half from reporting the defect, I got a response that they will not take care of it and that I should ask the seller”
“Beko oven takes a lot longer to cook things for a sample to cook a chicken it takes about 45min to 1hr longer than it says to bake a cake takes 25-35min longer than any oven we have had”
“We paid close to £1,000 for an American style fridge freezer with warranty included.
We chose this make due to the warranty includes as opposed to their competitors.
The mechanism on the water dispenser broke within 6months of use and they have refused to replace it free of charge. They have said its not covered in the warranty and we have to pay £90-£130 for a sub contracted engineer to come to our home to assess it and fix it. We feel this product was mis-sold to us as these financial constraints weren't made clear at the time of purchase or as part of the warranty explanation. We are extremely disappointed and would not purchase a Beko product again after this experience. Very bad customer service. Genuine faults like this should be fixed, free of charge.”
