“I have to say how impressed I was with your staff overall at Bell Woodgrove Mall. The Consultant who assisted me with my phone upgrade was Cassandra. She was exceptional. I have had mobile phones since 1988 (they were large and cumbersome lol) and I have never had this level of service; experience and knowledge from a consultant. Thank you Cassandra for helping a senior select a mobile that was exactly what I was looking for and at a price I could afford. On a separate note: shame on Bell for charging $70 for an upgrade processing fee which is bulldust. To my way of thinking, it shows how little Bell actually appreciates loyal customers and to charge such a fee is obscene. Seniors are on fixed incomes. Not only was I told by a customer representative over the telephone that if I ordered online or in the store, that fee would be waived. So I made my way to the store only to be told (albeit politely) that they had no authority to waive that fee. The $70 would be part of my first invoice for the new iPhone. As a final comment, please cherish and retain the staff at Bell Woodgrove. They are fantastic ambassadors for your company. Cheers!”
“I do not have access to my account at this time, and the email address I previously used to contact them has returned an error message stating that the domain no longer exists. I cannot adequately express my feelings, particularly as my hard-earned money seems to have disappeared. Thankfully, I was able to recover my funds with the assistance of lilo grace 75 @ .C0M. I advise you to contact them to retrieve your money. call/whatsapp: + 1 ( 6 1 5 ) - 4 1 4 -15 - 6 2”
“The Bell store at 1040 Princess St. In Kingston offers excellent service. Jarret was a pleasure to do business with and I upgrade to a new cell phone at a good deal. I would recommend them. Between Jarret and Brad they made my experience pleasant and I left feeling confident in my choices.”
“If I could give zero stars I would. For 51/2 months now they’ve owed me $1800 ! Every time I contact them I am told it’s bring resolved. What would they do if I owed them $1800? Horrible”
“Horrible service. Been trying 3 years to get new account set up. Finally do but they keep old account open. They keep going to that address. Called to have service hooked up they left fiber into of the ground. Called 5 times created new tickets to get it buried and after a year we buried it. Router keeps locking up and going off line for a month. They told me to disconnect the power and plug back in. Now it's happening 10 to 15 times a day. Called again and they shipped is a new router and that was it. No tech no installation. Finally working we set it up. Get a call from bell at 1 and by 2 my internet everything is offline yet again. Will b calling rogers in the morning. The bell customer service and support ans been sub standard. And they just don't seem to care”
“I can't stand them. They call me almost daily, aggressively pushing their promotions. I would never consider buying any service from a company with such intrusive advertising tactics.
I've asked them a hundred times to stop calling me, but they ignore my requests.”
“If we could give 0 stars, we would. We've had a Bell landline for decades and Bell internet and TV for years. On Oct. 9, without prior notice, our landline was cut off. After trying out their badly-designed online troubleshooting-tool (which sent us on an infinite loop), chatting with Bell bots who were utterly unhelpful, spending 40 minutes waiting for a Bell human to answer a call from a cell phone we had to borrow, only to be placed on hold and then cut off (this happened more than once), after four separate visits from technicians who required me to stay home, only to be told, hours later, that
(a) they didn't know what the problem was,
(b) "CO" had to reprogramme the line on their end,
(c) our landline would have to be merged with our internet/TV account, and only head-office could do that because copper lines were being discontinued,
(d) that head office had for some reason recently created 2 separate accounts for our phone number and these needed to be merged before the technician could do anything,
(e) that my partner, reached at her workplace, had to authorize me as a secondary user before Bell could communicate at all with me,
(f) that in spite of being told I had been added as a secondary user, I was not in fact so added and therefore, after hours on hold and more dropped calls, head-office would not communicate with me about our account, and
(g) being left to our own devices and told we needed to have cell phones,
(h) we received a brand-new bill charging us for a service Bell has not been providing, and has not yet restored. No refund has yet been received.
We are currently researching alternative providers and will leave Bell as soon as we have found one. Since our family is also with Bell, we may not be the only ones they lose over this (although that's up to them, of course). Anyway, if you're looking for a telecommunications-provider, unfortunately we have to advise you to stay away from Bell. (By the way, this was not our first disappointing experience with Bell's contempt for its customers, but so far, it was the worst.)”
“Bell cellular service complaint.
Bell erected a new tower and hardware near our office in 2022.
Our office is located 4.7 km=3 miles from the tower and the cell service inside or outside our office is virtually non-existent.
One bar of service at best and sometimes no service.
My employer is more patient than I would be.
I would be bye-bye Bell.
The big corporations don't care about the masses.
Corporate greed at its best.”
“I complained so often due to terrible internet that I was told by Bell to remain with them rather than go to Sky Link and they would give me the highest speed fibre for 6 months to 1 year at my current rate. Surprise! No, nope, nadda. Thank you for the regular rate that you have told me you can increase at your pleasure. Bell has no loyalty and very poor service.”
“The worst service I have ever received . Make a long story short my satellite wasn’t working. Somebody came to fix it works for a half an hour then stops again waited an entire Monday for a tech that never showed up completely terrible customer service until today. I cancelled everything. The gentlemen from Bell today was very helpful day late a dollar short”
“They have not ported my original phone number which I had for more than 20 years and gave me a temporary number on which I am tired of receiving wrong call.
They don't deserve to be getting a single star.”
“In a country with bad cell service and even worse cellular phone companies, Bell has the distinction of being the worse company with the 'best' cellular service. So if you want the best terrible cell service at the highest possible price you have basically no other option than Bell.”
“they deserve 0 star as i lost my device and reported to bell and they did not put it in national blacklist and called them to help me and according to them thry can not do anything. what horrible service if someone found my device and able to misuse it. who is responsible for it????? Worse ever wirless experience.”
