“I got Bell Internet for my mom’s house in September 2025. It worked for only a few weeks before the service started failing repeatedly. My mom lives alone and depends on the internet, so every outage is stressful.
Each time, Bell makes me repeat the same basic troubleshooting steps and drive to her house. They had me replace the modem multiple times — three times in total — yet the problem keeps coming back. Even the most recent modem didn’t work right out of the box.
When I asked for a technician to check the line properly, Bell refused unless I paid a $75 fee. When I asked to cancel the service because it’s unreliable, they said I would have to pay a penalty.
I’ve spent hours on the phone, hours driving to their store, and I’m still on hold as I write this. The service has been completely unreliable, and the support has been extremely frustrating.”
“I had a very disappointing experience with Bell’s customer service today.
I was connected with a live chat agent named Olivia, and the service was extremely unprofessional.
She stopped responding for a long time without giving any update, and when I asked her multiple times if she was still there, she did not reply. She also told me that she needed to call me because there was an issue with my plan, and according to Bell’s own policy, these issues must be fixed over the phone. I waited for her call, but she never contacted me.
I even told her that I was upset with the poor communication, but nothing changed.
This wasted my time and did not help me at all.
Very disappointing experience with Bell. They need to train their agents better, especially Olivia.”
“Bell Canada's Google reviews are overwhelmingly negative, with customers frequently citing issues with billing discrepancies, dishonest sales practices, and poor customer service. Common complaints include being overcharged, promises not being honored, rude or incompetent staff, and long wait times for support. Service agents says anything to get you off the phone”
“I am extremely disappointed with the service I received from Bell. I spent over two hours on the phone and had to speak with six different representatives, and every single one gave me a different answer. No one seemed to know what was going on, and not one person took ownership of my case.
I was promised that a technician would come to my home between 8 AM and 5 PM, but no one showed up. When I called Bell to find out what happened, I was transferred back and forth between the technical department, loyalty department, and sales department. No one handled my call properly, and only one representative was able to confirm that a technician was actually scheduled. Everyone else denied it.
To make things even worse, Bell sent me two receivers without the modem, and none of the staff could figure out where the modem was or why it wasn’t shipped.
This entire experience has been extremely frustrating and shows a complete lack of organization and responsibility on Bell’s part. All I wanted was a simple resolution, but instead I was left with missing equipment, no technician, and hours wasted on the phone.”
“I’m really disappointed with Bell. I had to work remotely and my internet was down for days. I contacted support several times, but they didn’t fix the issue or provide any real help. Waiting so long without a solution was extremely frustrating and unprofessional. I expected much better service.”
“Bell sucks. Customer service sucks. Management sucks. Pissing off the consumer…they excel at. Absolute masters at makin you wait online for the simplest of tasks. Just to close an account…3 phone calls 45 minutes each time. Just to close an account. WTF Bell….Cogeco is so much better.”
“I spoke with a nice person he tried to fix the problem after exchanging message for 30 minutes I lost hm. But he called me back and say he will transfered me to another department I really thought he will explain the problem to the other department. But no the other person want me to explain from the beginning. I'm a old person, so I was not happy and told him to forget it. That's not what I call a good service. Now I list all the show that I register and the PVR switch bu himself in French.”
“I will never deal with them again for a cell phone, did the discussion on a chat link, but the store consultant did not explain every details that contract would involved. I got to agreed on the final amount of the phone + the plan. It's only when I checked on my Bell account that I was able to read the lengthy contract. I immediately call the next day to chancel this order, but I got the runaround service. They better not charge my credit card on this. My last conversation was today with Christ at 8am. he was very patient and professional, I sure hope that he will be able to cancel this order for me, because by law we have 15 days and I made the request to cancel this order the next day it was done and again today with Christ:”
“As a whole Bell is awful to deal with, whether its land lines, internet, or mobility. This is from an small business perspective. On hold for long waits, and when you get someone after many occurrences nothing happens, basically have to beg for any type of resolvent on self serve sites within Bell to get anywhere and that takes forever before a resolution takes place, which is in Bells favor. They have run lines to my house and all through my neighborhood as well probably to thousands of homes. I will never call bell for a setup at my home and beware if you are a small business, take it somewhere else if you don't want a hassle or extremely high cancellation fees. Basically if I give Bell a 0 rating”
“Terrible mobile data service and terrible customer service. I pay for top high speed date on my mobile phone, yet i get a 0.20 download speed, which they said is incredibly slow. Three weeks into it, they have no options, they will not give me a bill credit, and apparently when I call to ask for an update it automatically closes my last ticket number and makes me start fresh. Would not recommend”
“horrible company who does not care about your experience with them. To change account ownership/name, chatted with 1 person, spoke to 4. Was validated twice during the process, was put on hold many times and the process took over an hour. Not to mention the highest prices in the world! This company is an example of what is wrong and what can be improved. Hopefully this review knocks them a bit lower.”
“I am a long time customer of their internet and have perfect credit. I tried to order a new iphone and did the process online. I waited and waited and they never sent a phone or contacted me at all. After a month or so of waiting I called and cancelled. It took 30 mins and the people were disfunctional but they seemed to acknoledge it was done.
Then the calls started. Instead of cancelling they signed me up for debt collection harassment. I called and spoke to someone and explained the situation and this person also agreed to cancel. I recorded it this time. This did not stop the calls. To this day they are calling and harassing me.
I am never buying anything from Bell again and have cancelled my internet with them too. Wildly incompetent. We need US carriers here very badly.”
“They didn't show up on scheduled day.
I called them and they even checked snd admitted email I received. They said they sent me incorrect date. I wasted all day since 8am until 1:30pm. They rescheduled the date.
It's one of the worst Canadian companies I'm not proud of as Canadian.”
“Had an amazing experience with Bell Canada store Mountain Plaza Mall - Hayden went above and beyond for me to get connected with Bell. His patience and thinking outside the box to get me what I needed for my cell plan is greatly appreciated. GOLD STAR Hayden!”
“Great instore experience with Toronto Eaton Centre220 Yonge St, Toronto, ON
M5B2H1 (lower level) In store experience. Sale Representative, Tanmay J., he was very patient and walked me through the process of purchasing my new phone. Everything works great , excellent experience.”
“Never a good experience. They raised charges, I tried to change plans. I was lied to and told no cheaper plans, even though they advertised a cheaper plan. They pushed upselling.”
