Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new Superking mattress. With in a few months it started to form craters. Very uncomfortable. Contacted Bensons. It was a bit of a battle but eventually they said they would send an inspector. But I had to pay for it! I could claim it back if the inspector agreed it was a fault. The inspector agreed there was a fault but then began the battle to get my money back for the inspection and a replacement mattress. To be fair it was during covid and I did eventually get both. Now the replacement mattress has sunk exactly like the first one did. So here we go again!”

Helpful Report

Posted 2 years ago

“Ordered a replacement bed under guarantee as the 3yr old mattress I bought off them was faulty and had 4inch dips in causing lots of pain and discomfort. New one ordered 8/2/22 for delivery on 23/3/22. Delivery cancelled 1.5hrs into the 2hr delivery slot after I had dismantled the old bed ready for collection. Promised call back in 24hrs. Had to rebuilt the old bed. 6 days later still no call so called them. 97th in queue and got cut off at 5th after 1hr40mins on hold. Called back 93rd in queue got cut off again at 7th. Called the next day at 9am when lines opened and was still 28th in queue. Asked for a refund but was told I would only get a partial refund as the bed was 3yrs old and that a refund wouldn't be processed until they had collected the old one and it had been scanned back into the warehouse which would also take weeks and leave me with nothing to sleep on between collection and the refund being issued and cleared into my bank. Had no choice but to wait. Emailed the CEO and case was passed to an agent who promised he would personally handle the order and promised it would be delivered next time. Was given a new delivery date of 26/4/22. Morning of 2nd delivery I got no text or email to confirm so I called them. Went through telephone options about deliveries today and had the phone picked up and dropped immediately 4 times! Called back and used options for customer services instead. 39th in queue and took over an hour to be answered. Was assured delivery was on its way and would be a couple of hours max. I asked if the whole order was on the van and could they check as I had seen on social media that people were only getting part of their orders delivered. Was put on hold for 8 mins then was assured again that the base and mattress were on the van and the driver had just completed drop 1 and I was drop 5 so wouldn't be too long. Dismantled the old bed yet again ready for them to take it away. Then I got a call from the delivery driver who informed me that the base was on the van but not the mattress. This time I went into store and demanded a full refund immediately and even warned other customers of the issue I had and they left the store. They issued my refund to get me out of store and said that someone would call within 24hrs to arrange collection of the faulty bed they sold me 3yrs ago. I have now emailed them 4 times to arrange collection of the old bed and not had a response. I have had to tell them that if I don't hear anything from them by 20/5/22 when my new bed from Dreams is delivered then I will assume they no longer want to collect and will arrange for disposal. Asked for a response within 14days and still nothing. Avoid this company!”

Helpful Report

Posted 2 years ago

“shocking first they deliver the wrong colour, ok fair enough and then another week wait for them to send the right one and though and behold they don't turn up, not waiting another week, if they can't sort this out in a few days, I want a full refund and I will be contacting my local ombudsman”

Helpful Report

Posted 2 years ago

“Been waiting 6 weeks for a bed and get an email last night at 9pm to cancel. This is after spend the day yesterday moving my autistic sons room to another room. He will not cope with this now. Autistic children don't understand your fake reasons for not delivering. Will you be paying my wages for the day I've took off work to ensure I was home for the delivery?”

Helpful Report

Posted 2 years ago

“Ordered bed,mattress, headboard, about 01 01 2022 7 weeks later it all arrived as promised. Week later headboard end of Divan broken Purchased from Whitfield store Dover.Staff were brill ,said they would sort out.Was given a delivery date.No show,no call.Returned to store.Another date no show.Emails sent to CEO.Logistic problems at warehouse. OK.Store came up with a plan,il take an xdisplay, lower price .That was poo pooed, by those up the chain.Emails sent back and fourth.My bed replacement is still on a truck waiting to be off loaded,they will contact, for said delivery date.Nearly two months now,waiting for a replacement. Its not so much,the wait,but the false promises of a delivery date but themKNOWING,it wasn't going to happen.The staff are fine,and helpful in the store,but are limited to how far they can go.On the other hand,they are aware of the logistics, yet are still selling beds,and probably giving false delivery dates,does that put them in cohoots with those at the top.Well am awaiting for an email in the next couple of weeks,to say when it's on its way,haven't that much faith it will arrive,in good order and on said date.”

Helpful Report

Posted 2 years ago

“Disgusting organisation, sent wrong headboard which was a store error and refused to let me exchange it. Simple request but fobbed off.. My advice..Go elsewhere.”

Helpful Report

Posted 2 years ago

“Bed should have been delivered this morning . No show. After waiting on phone for over half an hour for customer services to respond was told that bed has never left the warehouse and i should have been informed. Of course i wasnt . Put through to customer services who didnt answer. Sent an email. Had a response :situation out of their control. Will contact me within 24 hours. I eagerly await this call. They are quick enough to take your money and are constantly advertising but are not fulfiling their commitments. These guys should be reported to Watchdog”

Helpful Report

Posted 2 years ago

“Order number B56892792 Really poor service. The drawers came yesterday in a battered box with a piece falling out of package the installers opened the package and the drawers were damaged. Two handles were also missing I m trying to phone customer services I’ve been on hold for 40. Minutes. I’m in position 50!!!”

Helpful Report

Posted 2 years ago

“Ottoman divan arrived on time after a long wait, unfortunately one set of hinges was loose in the ottoman the other side hanging off because the screw hole was incorrectly placed. I spent 2hrs position 94, getting through, told to send a video which i did, heard nothing, another 2hrs of ghastly music to order a replacement. The bed was unusable mattress still wrapped when I found a fist size hole in the chipboard under the fabric on the non divan half. Tried to call over the weekend and was cut off at position 1, finally managed a call back yesterday for a refund on paypal. Hope i get it before they go bust, avoid them at all costs”

Helpful Report

Posted 2 years ago

“bad customer service ,waste of money ,shame i have to give them one star. if i had choice i would not even give them one star.spend a lot of money on king size bed .when it is arrived totally rubbish quality parts are missing and still the head board not arrived. please avoid them ,total rip off. bad bad bad service”

Helpful Report

Posted 2 years ago

“I don't even know where to start, reading all these reviews from only the last couple of weeks all mirror my experience. At the start of January 2022, myself, my wife and my four-year-old daughter went to our local Benson for Beds, we purchased a new bed for my daughter and my wife and I got a new mattress, which had been a long time coming. The shop staff were great, but that’s where the positives end. We ordered a childs bed, a childs mattress, a set of draws, and an adult double mattress. 6 weeks for delivery, great. Messages all along confirming everything is fine. My wife takes the day off work for the delivery which did come, however, it was all over the place. The childs bed came, the draws came, and another set of draws we didn’t order? the child’s mattress came but was filthy and our mattress was missing. What follows is a series of too many failures to mention. From texts pleased to advise they are changing our delivery date on the day it’s due for another months time, us taking multiple days off work for nothing, delivery drivers who did try to help didn’t know what was going on and seemed equally angered by their employers, no answers, even customer service staff on the phone (when you can get through) shrug their shoulders in confusion (or simply don’t care), honestly if I wrote every issue and listed all the misinformation we’ve had with this company this review would take way more time than I’m willing to commit to them as they have wasted enough of my time already. It’s still on going. Shop staff are great, delivery drivers (when we see them) have been great, but everything in between is a stressful and unreliable mess. Wish I’d read the reviews first. If that’s why your reading this, go anywhere else to purchase your bed.”

Helpful Report

Posted 2 years ago

“Service in store was very good. Arranged a delivery date. Had a text to confirm several days before. Then receive an email in the evening before to say can’t deliver as promised. Will email or text in 24 hours to confirm new date. Nothing. Spoke to the manager of the branch. He couldn’t care less. New delivery date 8th June. Disgusting.”

Helpful Report

Posted 2 years ago

“Some people actually get contacted day before or on day saying there won't be a delivery and delivery drivers actually contacting to say where they are I've heard nothing since end of January when they took my money they keep arranging delivery dates and never show.. No money no bed bo correspondence. I believe I have been robbed I'm going to have to see a solicitor get in touch with trading standards and rip off Britain. No customer services where is my phone call”

Helpful Report

Posted 2 years ago

“There is no customer service. They take your money and you will never get bed you will never here from them they need eradicating from the planet I have come across some scum in my life but these are subhuman terrible company and the staff are the same . I will not use any company with any financial links to Benson we don't do beds”

Helpful Report

Posted 2 years ago

“I now no why people murder”

Helpful Report

Posted 2 years ago

“Ordered and paid for a full divan set 16th January, told 7 weeks lead time. The day before delivery was due, I received a text saying there were delays - new date was today 6th May - 17 weeks lead time, got a text last night to say there was further delays due to 'operational issues' and next available date is 13th June - that's 21 weeks lead time for a bed that is manufactured in the UK according to the website. I've emailed customer service, the CEO and COO - no response so cancelling the order - if I could give zero stars rating, I would!”

Helpful Report

Posted 2 years ago

“I wish I had thought of reading past reviews before going to Bensons. The staff at the Harlow store were very good, but the distribution part really lets them down!! Ordered my Tempur bed and base in early February. Was to be delivered this morning 6th May. Got up crack of dawn to re-arrange my house, moving furniture etc to make access and stripped bed. Killed ourselves trying to put the mattress into the bag. Got a call at 7am by the driver saying that he had the base but no mattress! My whole order was £2824.97 for a kingsize tempur mattress, base, 2 Tempur pillows, removal of old bed, and assembly of new one. Not a cheap affair. I am now waiting to be contacted within the 24 hour period as I have escallated it as a complaint. I have had to arrange time off from work, and the whole situation has left me with a feeling of no confidence! I am extremely upset and wish I had gone elsewhere.”

Helpful Report

Posted 2 years ago

“Two different deliveries that have been on order for over three months and they contact me on each delivery day to say order is incomplete and they can't supply full or at all. And then add on a new delivery date of 4-6 weeks later. terrible supplier service and i fully would not recommend them to anyone. If i hadn't waited four months already, i would have just cancelled both orders and gone elsewhere. i may just do that.”

Helpful Report

Posted 2 years ago

“I ordered a bed on 20th Dec 2021 still waiting after 3 non deliveries still no bed this company is a joke took 3 days off work waiting for it to be delivered I’m still waiting for them to contact me disgraceful”

Helpful Report

Posted 2 years ago

“am extremely disappointed with the quality of the orthopaedic mattress that I bought for my mother who suffers from joint pain. The item came with a 5-year warranty but flattened out within six months, which obviously made my mother’s joint pain even worse. To make matters worse, when I contacted Benson for Beds customer service, I was treated in a very dismissive way and told that they could not help me, despite the fact that the mattress came with a warranty, as I mentioned before. I am genuinely shocked at the sub-par quality of their product and even more so with the poor customer service this well-known brand offers. I emailed the management but haven't received any response. I would give zero stars if I could, would not recommend it to anyone!”

Bensons For Beds 1 star review on 5th May 2022

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews