Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Nearly one year no refund or product information. Customer service is very poor. Staff have zero knowledge. They are only good at blaming each other. No one reply to emails Not recommended”

Helpful Report

Posted 4 years ago

“Would appear to be the same as all the others. Failure to deliver on specified dates, no replacement dates given, no response to email and dire customer services. Look elsewhere!”

Helpful Report

Posted 4 years ago

“We ordered two Mirabel slider wardrobes back in July 2020 and stumped up the £1324 cash after being promised a delivery date in September. Two weeks before the SEptember delivery date, the branch called to inform that due to Covid the wardrobes would not be sent owing to a shortage of parts. We were very understanding and patient and accepted the next delivery date in October. Two weeks prior to the delivery date in October-nothing heard from B4B so we contacted the branch who said that they've heard nothing to the contrary so expect the wardrobes as planned in October. The evening before the delivery after we had cleared the room of the old wardrobes and rushed to decorate, the branch rang to say that the wardrobes weren't coming. They only found out as the delivery wasn't on their shipment spreadsheet. They couldn't offer a reason or new delivery date so advised we contact customer services. Spent an age getting through to customer services who were dismissive and rude and couldn't offer any information other than a new delivery date in November 2020. We explained that we didn't now have anywhere to put our clothing (having destroyed the old wardrobes ready for their new ones) and that we needed our new ones quicker. They didn't want to know! We've attempted to get through to customer services on a number of occasions now with no success. Spoke to the branch who told us that there is a problem with their suppliers and customers are facing long delays. Branch suggested we contact the furniture Ombudsman and write to the Chief Executive Officer Mark Jackson to complain- so we have. Totally unacceptable. B4B will take your money, and they will not give your your goods. If you can get through to the so-called customer services they will be rude and feed you all kind of BS. I wouldn't recommend anyone touch B4B with a barge-pole. Steer clear!! Despite an official complaint being sent to their CEO, we're still waiting. Legal action will follow.”

Helpful Report

Posted 4 years ago

“Absolutely shocking! After ordering our bed in July and being told September delivery that date was soon moved to October, didn’t want to wait that long but ok, 13 weeks later and changing shifts at work to suit, dismantled and sold our old bed yesterday ready for new bed tomorrow, phone call at 6.30pm to tell us our bed won’t be here tomorrow and they don’t know when it will be, absolutely disgusting treatment now left without a bed for god knows how long.”

Helpful Report

Posted 4 years ago

“Not worth 1 star! Ordered the bed back in May, did expect a delay due to COVID but absolutely didn’t expect to be let down 3 times. Each time given a delivery date, starting with 25th Aug, then 26th Aug, swiftly changed to 19th Oct before being moved until 20th Nov, despite being contacted and informed my bed was READY IN THE WAREHOUSE FOR DELIVERY, yet now I’m told they don’t have the materials & it’s not even made. I don’t hold out much hope for it to be delivered in November. The fact I am informed of each cancellation the day before the due date, it’s a good job I’ve spent hours reading the bad reviews to know not to get rid of my existing bed! I honestly think this company should spend a little more time on existing orders and getting these beds made instead of saying every single time we thank you for your patience. Not even a gesture of good will has been offered for this awful service. No point in leaving any details, because every time I contact the company I’m told, we’re sorry for inconvenience but nothing can be done. Utter shambles.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Absolutely useless Avoid at all costs Our son spent £600 on a bed frame Not delivered overdue and no communication Absolutely hopeless”

Helpful Report

Posted 4 years ago

“Bensonsforbeds email has been ‘undergoing maintenance work’ since I tried to email on 15 October 2020. I have spoken to someone instore locally who said they should be back on now. Have tried twice since and still can’t send email! Anybody else had a problem?”

Helpful Report

Posted 4 years ago

“Shop staff originally were great, we ordered the bed we wanted and found something that suited us. However, we are still currently in the process of Bensons for Beds mucking up our delivery. Twice we have been told we are receiving our bed but twice we have not! AND currently we do not know if we are getting our bed or not! Do not order from here!”

Helpful Report

Posted 4 years ago

“Do not order from this company! Ordered a mattress on 4.04.2020 arrived in July and faulty, still not had refund 5 months later. The company DO NOT reply to any emails, they take hours to answer the phone after being on hold, they also lie, was told I was offered a new mattress (which I wasn’t) still to this day I have not had my refund now! Do not order from this company its more effort than it’s worth, pay the extra for a better company”

Helpful Report

Posted 4 years ago

“Looks like I have also been naive to order from Bensons. Ordered on 30/08/20. Promised delivery on 14/10/20. Twice confirmed by text that all is well. Then, on the day, there is no sign of them. Called the shop, lame excuse of' our suppliers are delayed'. Phoned the customer service, after going round the circle for 20 minutes, it says 'sorry we are closed'. Why keep me busy for 20 minutes then? Emailed customer service; no response. Ridiculous! I will never buy from them again. Beyond joke. Totally unprofessional! I wish I read the reviews before I paid them.”

Helpful Report

Posted 4 years ago

“One star is too many, a negative score would be more realistic. An agreed delivery date was postponed 3 times by Bensons. (This was more than 2 months after the date of purchase of the bed and mattress). When we asked why they had demanded full payment on purchase, but were unable to fulfil a delivery, we were on several occasions given various excuses. My husband has worked for many years in both warehouses and logistics, so knows how the systems work. He wanted to know how we could be asked to pay for goods that we were told were in stock, yet couldn't be delivered. All the staff at Bensons for Beds that we talked to said that the company worked on a different system. Today, by chance, we met an ex-employee of Bensons, who explained everything. Apparently, Bensons tell their suppliers what they are prepared to pay for a particular type of bed. The supplier then tells them that to get that price, they will have to fulfil an order of, say, 400 beds. Thus, if like us, you have placed an order for a particular bed, you will have to wait until sufficient orders have been placed before you will have any chance of having your order delivered. The implications of this are that, like us, you are liable to have your delivery postponed multiple times until Bensons have sold enough beds to meet their agreed price with the supplier. Bensons will never be clear and honest about why an order is repeatedly postponed. We eventually lost all faith and trust in Bensons, and asked for a full refund, which was processed over the phone. We have been made aware that we are not the only ones in this situation. Deal with Bensons at your own risk! There are better retailers out there!”

Helpful Report

Posted 4 years ago

“Avoid! Placed an order on 08/03/2020, still not arrived.”

Helpful Report

Posted 4 years ago

“Dreadful and full of liars, dont use this company So where to begin, they do not even deserve the one star. Ordered bed on 30/8/20 promised delivery 15/10/20. Plenty of time you would think to make and deliver a bed. Got a text on the 01/10/20 saying all is good with our new bed and we should expect delivery as promised. Wonderful I thought. Saturday before delivery - a phone call sorry there is a delay until 10 November. How the hell does a bed due in 2 weeks and on schedule suddenly need another 4 weeks to make it. Not happy with this we asked the Bensons shop manager to discuss this and come back to us if he couldnt get the bed as promised - No return call so we think all is back on schedule. 15/10/20 - Bed delivery day - No Bed - spent 1 hour and 7 mins so far waiting for customers services to answer. they answered once at 35 mins, to then put me back at the end of the queue because I had gone through to deliveries and not customer services. Heres the thing - I was expecting a delivery. Trying not to swear here but what a bunch of liars and jobsworths, totally not interested in looking after the customer. They currently do not even rate a one star but you cant go any lower. Cant wait till they answer this bloody phone!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY THIS PRODUCT. We ordered in November 2019, with a delivery date of January. The product was delivered damaged and the delivery drivers refused to take it away. They have tried to deliver four other times and each time the replacement has also been damaged. The worst customer service that I’ve ever experienced, not returning calls or emails. I’ll never shop at Bensons for Beds ever again... I urge you not to either!”

Helpful Report

Posted 4 years ago

“Same old story they can't even fulfil the orders they have, and yet every bank holiday there they are hustling for even more business. You want a guarantee here's one for you treat the mattress like a boxset where you binge watch it, actually use the mattress to sleep on while you binge watch a boxset for a maximum 13 days and I guarantee your be starting a return. That's when the fun starts they will blame Covid, they will reply but only with the company line within 10 working days were be in touch which they won't, then when you send a follow up message you will be waiting another 10 working days so already 2 messages will be 20 days, your calls will be cut off but an automated message, and when they are answered your be promised everything from customer services to a call back, to the return will be booked in, your even get a text from someone's granny to say the return will take place with a day and a time but they won't turn up. Then after 2 months you finally get the mattress collected, and do you get a refund after the 48 hours that they spout on about please today is a week already and counting. Always place your order online never in a shop your need the online buyer protection, and open a chargeback with your bank and see who returns you quicker.”

Helpful Report

Posted 4 years ago

“I ordered a wardrobe, which came with broken panel. They decided to replace it. The doors of this wardrobe don’t close. I contacted them, the customer services stated it’s wear and tear!!! How can it be that considering I only bought it 1 year ago! The customer service is extremely rude, will not respond to anything and act like the customer is at fault. Please don’t buy anything from them.”

Helpful Report

Posted 4 years ago

“I can only echo what everyone else has said about this ATROCIOUS company. It doesn't even deserve the mandatory one star! Order paced in store 19th January 2020 and nearly 9 months later we are still waiting for half of it to arrive! They are using the Pandemic as an excuse which to a degree is viable but it doesn't excuse the absolute ABYSMAL customer care. The customer service and after sales care is the WORST I have ever experienced. DO NOT USE BENSONS FOR BEDS!!!!”

Helpful Report

Posted 4 years ago

“Absolutely awful! Ordered beds in May, delivery date cancelled by Bensons 3 TIMES! When they tried to tell me my beds wouldn't arrive until 3rd December I gave up and cancelled the order! What a joke.”

Helpful Report

Posted 4 years ago

“Stay clear of these cowboys faulty bed sent out home serve who stated yes it is faulty still waiting for replacement refund ,customer service non existent STAY CLEAR”

Helpful Report

Posted 4 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews