Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ve not received my parts for wardrobe and it’s been over 1 year ! Customer service is the worst ever ! Useless company ! I was promised compensation and all they’re offering to give is vouchers !i Don’t ever want anything from this company even if it’s free ! Don’t ever buy from here ! Honestly nasty company”

Helpful Report

Posted 2 years ago

“I have not even got my bed yet and I am absolutely appalled by their incompetence. Not only is the date keep being pushed back to receive the goods - but their customer care is somewhat frustrating and at best obsolete. A delivery is supposed to be happening tomorrow but there has been no communication as set out in the email stating that they will provide an AM or PM delivery slot. I have tried to contact them 6 times today with each call lasting upwards of 30 minutes on hold. Then on 3x occasions just turned off. Benson Beds holds absolutely no commitment or professionalism to their customers...”

Helpful Report

Posted 2 years ago

“This company is not to be trusted. My bed after delayed delivery came with only half a base. They have not resolved this despite numerous attempts. Now I have researched further I can see this is happening to hundreds of customers.”

Helpful Report

Posted 2 years ago

“You have not delivered my bed on two occasions. I've been on a matress for over 12 weeks now I've had to miss three days of work unpaid. As i had to come out of work on one occasion because the company tried to deliver two separate parts on two separate days to then tell me it was actually all coming together. And then on the next occasion it was supposed to come it never turned up . I never got a call to be informed it wasn't coming I had to ring them to find out. I've now cancelled my order as I'm sick of waiting in cues to find our my delivery had been pushed Back again another 4 weeks plus as they keep loosing boxes. I went into the shop where I purchased it in the end to cancel the order. They said I'd get a check for it and they'd ring me to let me kno it was sorted that was yesterday still not got a call . If i dont get my check by next week im going to citizens advice to get thus resolved. Absolute joke I will be taking my business elsewhere”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM BENSONS FOR BEDS! Our order was delayed for over 7 months, and was only resolved by arbitration of the furniture ombudsman. Customer service is the worst I've ever experienced. They committed fraud against me, and they breached data protection regulations several times. Only given 125pounds compensation, despite extensive and systematic failings. I would not recommend this company to my worst enemy. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“My friend has been waiting 5 months for a paid-for bed with zero communication. We will never use this company in future.”

Helpful Report

Posted 2 years ago

“Ordered in May - delivery 10 June. Didn’t turn up chased with CS - 99th in queue. Emailed rescheduled for 28 June didn’t turn up. Emailed CS - took a month to reply. Rescheduled for 3 August - not turning up Again. Appalling service - if a bad company can’t deliver beds how long before it’s back in administration? Avoid”

Helpful Report

Posted 2 years ago

“Dont buy a cameo sofa bed,I got one 4 weeks ago,my 9 year old grandson lay in it overnight in the morning he complained about a sore back ,we felt about it and found a wooden beam right across the middle,we need to now buy a roll up mattress,benson should be ashamed to sell something as bad and uncomfortable, so please go to the shop and ask them to open up the sofa.....you wont buy....”

Helpful Report

Posted 2 years ago

“Ordered bedroom furniture in April and have today recieved my sixth delivery date as again they have failed to deliver my already paid for furniture. Customer service is obviously not something Bensons care about. So far five days have been taken off work plus one for someone to come and assemble it. Their only response is to offer compensation when the goods are delivered, what a joke they have already failed to deliver FIVE TIMES!!!!!! Will never use this company again and would advise anyone to avoid this company.”

Helpful Report

Posted 2 years ago

“Ordered furniture in April, still waiting, 1st delivery was incomplete and damaged. Still waiting but they can't get thier act together to resolve. No communication and the management team don't call you back. Worst company I have ever dealt with!!!! Surprisingly still going”

Helpful Report

Posted 2 years ago

“Absolutely awful service. We bought a bed in April and have yet to receive the complete bed. Our first delivery was cancelled, a new delivery was booked but only the mattress was delivered. The delivery driver informed us that this was happening to lots of their customers. The next delivery contained half of the beds base (in boxes, we were not informed when we bought it that we would have to put it together.). We were told the final bits would be delivered the next week. On the night before the delivery we got an email saying the delivery had been cancelled. We are still waiting for the rest of the bed to be delivered with very little to no communication from the company. The service has been absolutely shocking and I will never use this company again and would advise anyone else who would like a bed delivered to choose a different company.”

Helpful Report

Posted 2 years ago

“Wish I had never taken my mum here. The customer service is appalling. Delays for arrival of bed took 6 months+. In the end. My mum had been lied to and ended up paying out for a complete new bed again when it wasn't necessary. Paid out hundreds and the headboard had been sliced at the back, they wouldn't do anything. Long and short of it....I would never use again!”

Helpful Report

Posted 2 years ago

“We purchased a bed base with headboard 3 and a bit years ago The mattress was a Tempur which we are still pleased with, it came with a 10 yr guarantee- the base came with a 5 year guarantee and has now broken twice - you think it would be covered under the guarantee- but NO - they have advised me to get and independent report re the fault and will give me a percentage towards the report cost ? Around £150 plus vat and they will give me up to £100 towards it if it is a manufacturing issue ? How can this be a guarantee for 5 years Could anyone advise please - the first issue was resolved with no problems - so why are they refusing to even inspect this time as it’s on the opposite side of the base ?”

Bensons For Beds 1 star review on 31st July 2022

Helpful Report

Posted 2 years ago

“We are having a terrible experience with Bensons. We were supposed to receive our new bed on Monday and took a day off to take delivery. On the morning of delivery we received a phone call from the driver to say somebody in the warehouse hadn't loaded part of the bed onto the lorry and therefore we would have to call customer services for alternative delivery arrangements. CS couldn't tell us when we would receive it but we would hear within 24 hours. That was on Monday, it is now Thursday and have still not heard despite calling on numerous occasions. We were even told "they must have meant 24 working hours". Eventually, after an hour on hold we asked for a refund we were told we wouldn't be elidable because we purchased the product online. When we said that wasn't acceptable the customer service agent hung up the phone. I would never purchase anything from this company again”

Helpful Report

Posted 2 years ago

“We ordered our ottoman bed in May for delivery early July. It was delayed until 3rd August. Now it’s been delayed until 2nd September! We’ve booked time off work to receive the delivery and assemble the bed and can’t take time off in September. Plus, we disposed of our old bed when we were expecting the original delivery so we’ve been sleeping on our old mattress on the floor for a month already. Called customer service to complain, they can’t arrange weekend deliveries or bring it forward but offered a £50 compensation payment. I so wish I’d listened to the reviews on other sites (bensons can choose to omit some of these poor ones on TP so I doubt my review will be live for long!). Other companies are offering similar beds online for next day delivery and cheaper but I wanted one I could go into a shop and see. I should have just taken the gamble. I might still do that if it gets delayed further.”

Helpful Report

Posted 2 years ago

“Waited 8 weeks for delivery only to be cancelled on the day without warning and after waiting in all day. 57 minutes to get through to customer services who were no use. Promised new delivery date within 24 hours Still no new date. This company is a shambles”

Helpful Report

Posted 2 years ago

“Had a mattress 6mths started to dip in the middle took 3 mths to resolve apparently not bad enough to replace or refund absolutely disgusting was supposed to be extra firm too photos for evidence were provided DO NOT BUY ANYTHING FROM THEM”

Helpful Report

Posted 2 years ago

“Impossible to obtain a response phone lines qs of up to 122 people waiting .Email states they hope to respond within 10 working days.31 days later still no reply ....no customer service at all .Terrible.”

Helpful Report

Posted 2 years ago

“Its the delivery they have misoldme something the dont have and r making me wait”

Helpful Report

Posted 2 years ago

“Poor service defective goods 1 year 4 beds and still not resolved stay well clear £2k bed and the customer service offer me £75 good will for my 4 days off work up to 90min a time on hold position 68 in a queue failed motors damaged fabric defective communication module is just some of the poor quality and service received”

Bensons For Beds 1 star review on 20th July 2022

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews