Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience is a negative on unfortunately. Delivery problems, item faulty, return problems and customer service giving wrong information. I would strongly encourage anyone who is going to purchase from Bensons to take a step back and look at all review sites, not only Trustpilot but Facebook amongst others where you will see an overwelming influx of photographs, comments and real upset from customers. No; communication was everything other than standing on a rooftop shouting you have done me”

Helpful Report

Posted 5 years ago

“BEWARE - REFUNDS GIVEN WITH A 20% CANCELLATION CHARGE. I.E. YOU ONLY GET 80% OF THE COST REFUNDED (unless the items are damaged!) Even when packages are unopened. Wanted to return 2 x Headboards as they are too big for the room and the colour does not match the Divan colour. The Salesman did not make us aware of the cancellation Charge when we purchased. We spent £1999! Assembly charge - paid £20 for the delivery driver to screw 4 feet on to one bed. Customer Service telephone line incredibly long wait. 41 minutes was the longest queuing time. My worst buying and Customer Service experience ever. NO CUSTOMER LOYALTY.”

Helpful Report

Posted 5 years ago

“Don't, just don't. Overpriced and very poor quality. When products go wrong they ask the customer to PAY for someone to come and have a look. Don't respond to emails.Unbelievable. Do yourself a favour and avoid at all costs”

Helpful Report

Posted 5 years ago

“Denise at Wakefield, you lie bare faced to customers I don't know how you sleep at night. Your company cause stress and huge problems and when it comes to the refund you try to get out of that too, the customer is the victim you horrible horrible individual get out of customer care and work in a prison where you can treat people like they are in the wrong! You have no customer care skills at all.”

Helpful Report

Posted 5 years ago

“Absolutely AVOID THEM! First time they did not deliver the mattress and one out of two bedside tables was broken. Mattress arrived 1 week later and we received the new bedside tables after almost 2 months and guess what? They are broken again! Never ending story and very poor customer service. The shop keeps bouncing me back, asking to get in touch with the customer service. Every time you phone them you need to have a good hour to waste before being able to talk and the music is also not good. ABSOLUTE NIGHTMARE!!!!”

Helpful Report

Posted 5 years ago

“this Is a Mickey Mouse our out fit . Left hand doesn’t know what the right hand doing . 3.5 wks later still no bed delivery has failed to bring mattresses on first day second day they didn’t bring the base . And each time they’re not allowed to leave partial delivery then I’m fobbed off . They’ve even taken the £1200 from my account. I’m disabled and my old bed was destroyed leaving me with nothing.”

Helpful Report

Posted 5 years ago

“Holly was our sales assistant who was very welcoming, polite and professional. Although my first mattress was very disappointing Holly who was very knowledgeable went through the alternatives and the one I have chosen seems to be very comfortable. The delivery drivers were very courteous and helpful. I did know about not getting you money back if you did not like your mattress, but I think perhaps it should all be explained very clearly to customers first.”

Helpful Report

Posted 5 years ago

“Keep well away. All the promises are just "Con sale talk. When they promise so much like one can change a matress if it does not suit your requirements. What a load of codswallop, they have every talk out angle available. And then expect you to fork out some £500 for a new mattress after spending around £2000 on a totally new set up. My warning is keep away and look elsewhere for a company that offers a truthful reliable service. After sales service is disgustingas is the floor personell on the shop floor. Reminds me of the dicwy companies from the 1960's full of con artists.”

Helpful Report

Posted 5 years ago

“I purchased 2 adjustable beds from the Ipswich branch of Bensons for Beds on a Monday and noticed on the Tuesday that there was a spend and save offer on which reduced the price by £400. I eventually got hold of the salesman who informed me that they could and would not price match or refund me the £400 as per their terms and conditions. If I wanted to cancel it would cost me 20% which is £381!!!! Appalling. He told me he was not aware of the sale starting the next morning when I purchased the beds but I’m not convinced especially as he told me his manager had visited that afternoon – surely they discuss upcoming promotions. If I had purchased on-line, I could have cancelled and then re-ordered at the lower price as there are different consumer rights. I used the store because retailers are struggling to compete with on-line so thought it was the right thing to do but if the companies do not offer terms and conditions as good as online then why use the store. The salesman said he understood why I was unhappy (more like furious) but there was nothing he could or would do. I eventually got through to Customer Services after a 30+ minute wait only to be told as per their terms and conditions there was no price match refund, no good will gesture despite me spending nearly £2000. No Customer Service whatsoever. My advice is DO NOT PURCHASE FROM A BESONS FOR BEDS STORE, PURCHASE ONLINE IF YOU WANT TO USE THIS COMPANY, YOU GET BETTER PROTECTION AND RIGHTS.”

Helpful Report

Posted 5 years ago

“Everything went wrong and still going on . Bought a bed in Orpington branch after only two weeks it dipped in the middle by 6cm I complained as bed was expensive, after that they sent a man to check it and agreed it was foully, they never contacted me after that or got back to me , I had to keep calling them to ask what they were doing about it to which they said “ do you want us to replace it “ really ? Obviously I did but no email etc . After another 6 weeks they replaced it . After another 10 days I noticed the new mattress doing exactly the same, I thought it can’t be . Maybe imagining it But when I slept in it I could feel it dipped in the middle . I got onto them again and still they never contacted me , customer services terrible, so eventually they sent another guy out he said the mattress had been damaged well I’m a pensioner and the guys who bought it in were not great , it was definitely dipping in the middle, He left I didn’t hear for two weeks and so I CALLED THEM AGAIN ! After waiting on the line half an hour they answered only to tell me they are not going to replace it or get a refund . So after only 6 months since I bought the bed two mattress faulty I’m stuck with a bed over 1.200 that is not fit for purpose. Disgraceful in my opinion. I will take it further. I asked to talk to a manager and they said they can’t do that . I’m so dissatisfied and upset 😡 by BENSONS. Just a con in my opinion,”

Helpful Report

Posted 5 years ago

“SHOCKING SERVICE Bought a bed on the 28th oct was told it would be delivered on the 31st. It arrived on time and as arranged, unbelievably they didn't bring the mattress. They told us it wasn't put on the van and to give it 20 mins then ring the shop. On ringing the shop they told us it was nothing to do with them and they would ring the warehouse and ring me back.,2 hrs later I rang the shop back to be told customer service would ring me to sort this out (still waiting) . The following day I rang customer care who answered after walking 30 mins. I was told how sorry they were and that they would look into this matter. We will have to find out where your mattress has gone(all ready been told it wasn't put on the van). They rang the warehouse and told me they could deliver the mattress on the 6th Nov. I refused and asked for my money back to be then told we can't pick it up till the 8 th nov,can drop one off on the 6th but can't pick one up (amazing). I can't have a refund till it is picked up. I've no bed apart from a blow up camping mattress . I live 20 mins from there warehouse unbelievable and I'm still waiting for them to ring me to confirm collection”

Helpful Report

Posted 5 years ago

“After a dreadful service at the Bognor Regis Store we were given great advice from Sam at the Harbourne store, he could not have done more to be helpful. After the experience at Bognor I certainly would not recommend Bensons For Beds in general but Sam at Harbourne seems to be the rare example of an excellent member of staff in a Company that generally seems to offer poor customer service.”

Helpful Report

Posted 5 years ago

“The follow u service it awful, I have been waiting 6 months for a problem to be resolved, they now say that they've done all they can and the warranty has expired, it has expired in July, I made my call in May. Would not recommended them to anyone.”

Helpful Report

Posted 5 years ago

“I wish I had read the customer service reviews before purchasing a wardrobe from Bensons. There is no customer service. Dont waste your time waiting for a call back - it won't happen. Never again will I buy from them.”

Helpful Report

Posted 5 years ago

“NO CUSTOMER SERVICE. HIGLY NOT RECOMMENDED! - 5 STARS”

Helpful Report

Posted 5 years ago

“Sadly I had to give one star although it is not deserved. I purchased an expensive Sealy Monte Carlo mattress from Bensons at Riverside Northampton for relief of my osteoarthritis but had a cheaper hard Maldives delivered. Donna the manager admitted to me and my friend that it was a mistake but she won’t admit it to head office or the Ombudsman. I have been overcharged about £800 and left with a mattress I can’t sleep on. You should be ashamed of yourself for treating anyone like this but I saved for so long for that bed and a person of my advanced age is not going to be able to do that again. I am stuck with a bed I can’t sleep on and instead sleep on my reclining chair. I hope you can sleep at night Donna. I can’t. I would never trust Bensons for Beds again.”

Helpful Report

Posted 5 years ago

“THERE IS NO CUSTOMER SERVICE. HIGHLY NOT RECOMMENDED! -5 STARS”

Helpful Report

Posted 5 years ago

“Bought a sealey bed from bensons ( buy direct from Sealy ) mattress developed a fault bensons were not interested and wanted and independent and only activate the 5 year guarantee when a there is a report to confirm a fault at my expense as I have had it over six months .used homeserve who they recommended ( DO NOT USE THEM THEY ARE IN WITH BENSONS ) they said no fault!!! Check the photos I contacted Sealy who right away said there was a fault they contacted bensons and instantly I have a replacement on it’s way. morale to the story is buy direct from Sealy NOT FROM BENSONS and still waiting to hear about me getting my £48 back for the report”

Helpful Report

Posted 5 years ago

“Absolutely pathetic service .The store in slough took the order for Mattress delivery and ottoman bed to be delivered on 31/10 .Was getting constant messages about order updates that your delivery is on 31st and will keep you updated for AM or PM slot .A day before the delivery contacted customer services spoke to Melissa who was as least helpful as she can be and was told your order is ment to be delivered on 7th oct .That's great I am moving to an unfurnished house and I had ensured the slots match so I do not have sleepless nights and my fear has come true BENSONS FOR BEDS never again and will ensure I will pass this message to everyone I know which may benefit from this advice .”

Helpful Report

Posted 5 years ago

“I don't even want to give them one star.... I have paid for my new furniture and arranged delivery for Monday when I was off work. The drivers had gone off route at 8.30am so to prevent any issues I called Customer Service and was told to wait at least 37minutes... I don't have time for that so called the store and advised them of the issue including that I lived on a newbuild estate and believe the issue is because the driver was being sent to a different village. 72 hours later the driver defrauded the POD and now I have to wait until they do an investigation, I waited the 48hours and was told I had to wait another 24hours.. the CS team don't answer and when you get through they tell you its wrong department so bin you off into another 40minute queue. Steer clear this company are a bunch of thieves!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews