“Worst customer service ever. I got fooled by jeremiah a salesperson at their Framingham store. He purposely for the sake of his commission provided me with false information and mailed me a 13" laptop which was not we concluded for. 2 weeks after returning a product the same day I received it they refuse to reimburse me my cash money. I personally drove to the store to be told by the the same man and his accomplices that my money is put on city credit card I don't even have. I guess I am going to spend 5000 or even more to get my money back... Best buy sucks.”
“I was speaking with an overseas rep who refused to help me when I pointed out a discrepancy with my online order then refused to transfer me over to a supervisor so that I could resolve the issue. During our interaction I explained that for the items showing on my receipt as purchased an item was missing so I was overcharged. She acknowledged that she saw the issue with the receipt missing an item and explained that I ordered the item to be picked up at store. I explained that due to the virus none of the items I ordered were to be picked up at store except for a free gift item my husband and I had no intention of picking up and requested since the item could not be sent online which was the agreement for purchase to please cancel the order on the one item. She refused to help correct the mistake and continued to make excuses as to why she wasn't able and that I would need to step into the store even though I explained we will not go into the store location at this time. When I proceeded to get help from someone in the US since they don't usually have these problems she refused to transfer me, then when I asked for a supervisor I was placed on a 45minute hold on mute and disconnected on. I'm so upset that I am in the process of cancelling the entire order and will be buying my items with another merchant who will provide me all the items I buy or not charge me at all. Never been so disappointed or this angry with best buy will make me think twice about shopping there for a while.”
“I hate that I have to leave a star. Used to be a great place to buy electronics and household items and used to have a wonderful warranty program but not anymore. We bought a computer for my daughter with a warranty that was almost the cost of the computer that covered all damage to the computer. We were told when buying the computer by their sales rep that if anything happened you could bring the computer in and they will replace it. Not true you have to take it to Geek Squad and they have to look at an then make a determination if they are going to replace it. You have to call geek squad which we have tried to contact for 2 Days been hung up on several times and been on hold for hours on end just trying to speak with someone so they can send us a box so we can send the computer back and then they can return it to you 3 to 4 WEEKS LATER. I called to the cooperate office to Corie Barry the CEO and I was told by her staff this is their process and sorry. I said this not very good customer service for a company that makes 42.88 BB in revenue and his response was sorry that is how we do business. They obviously do not care one bit about their customer service and DO NOT BUY THEIR WARRANTY it is a HUGE SONG AND DANCE trying to get them to replace the broken item. GEEK SQUAD IS A JOKE. I will never buy anything from them again. HORRIBLE CUSTOMER SERVICE!!”
“Bought what I thought was a brand new smart tv (that's what I paid for) only to receive a heavily damaged box with a tv. No power cord, remote, base, screws laying throughout the box. Called customer service to find out that they're obviously sold out. The agent didn't know how to process returns so after being on hold for 30 minutes was told I would be sent a UPS tag and that I should expect a delay in a refund. They literally took my money and sent me garbage. So now after 40 minutes they transferred me to "Van" who instructed me to return at the store. When I informed him the stores were closed he replied with he didn't know and would send me a UPS ticket. Went to contact Best Buy card services to dispute the charge and the automated system proceeded to tell me that they request I call back at a later time and ended the call. I guess I won't be frequenting Best Buy again.”
“This is a very corrupt organization from top to bottom including the geek squad. Just look at all the negative reviews on here and you will see they sent two criminals out to my house and sold me three products that I did not need and charge me $1000. I am not even using these products now. After contacting The regional manager he would not return my call I wrote five letters to corporate and they refuse to respond. They came out and stole from me in my house. Stay away go to Nebraska furniture Mart or cons, anywhere but this dump. They don’t put negative reviews in here for no reason. Even the CEO is under investigation for inappropriate behavior with an employee. Just a horrible place to do business!”
“Bought a surface pro and accident plan. The surface Won’t charge. Tried to call geek squad said they can’t touch it because it might have Coronavirus now. Can’t replace it, return it, open a ticket or let anyone else look at it to void their warranty. They will fix it when they feel it is safe again
No offer to refund money, extend warranty plan to make up for time, no offer to refund warranty. My business was running off that Surface Pro and I am in an essential company. I was told by geek squad to buy a new surface and wait to repair that one later. I asked what to do with the surface I bough when he repaired the original. His response was maybe you need 2? When I said I could t believe they wouldn’t stand by their own replacement plan he said “maybe you shouldn’t shop at Best Buy anymore.” Well said Geek Squad Senior Store Supervisor in Sioux Falls South Dakota. I won’t be”
“If I could give this company 0 stars, I would. I promise you Ive been on hold today, March 24 2020, for a total of 8 hours. I was transferred over to 8 different departments. I only wanted to purchase a macbook. I am a college student and my university recently transferred online due to the pandemic and I need a laptop now. The amount of BS I had to go through is truly unbelievable. I would NEVER, EVER buy from best buy again. They charged me 5 TIMES for an order that THEY keep cancelling. The first was a delivery issue (they said it could take until April 24, and I have email proof, even though it was available for pickup at a store nearby). So I tried to do that, change the shipping option on the same order, but they cancelled ‘both’ orders because it was a duplicate? I tried ordering a third time, and it did not go through, I called and waited on hold for 2 hour and they told me it was an issue with the bank (it wasn’t, I later confirmed it was their own system). So the order went through, and then somehow got cancelled. I try ordering a fourth time, and the system claims that I have reached my limit with macbook purchases (I only have cancelled orders, all by them ...). I call and Im put on hold another two hours, only to have the rep tell me he can’t do anything about the override. I make a new account now, and try using my paypal, and I get a message 5 minutes later saying my identity could not be verified. I was never even asked to verify anything other than my email and phone number. What kind of goddamn company is this?”
“Bro, do not sign up for this credit card.
My name is Alice, and this is my story.
I. THE GREAT MISTAKE
It was a crisp autumn afternoon when my $300 laptop fizzled out with a blue screen of death the day before my 44-page deadline. I needed a laptop, and I needed it in 5 minutes. I was relieved to remember the existence of brick-and-mortar stores where you can get anything on demand, so I drove to Best Buy, annoyed by the inconvenience but excited at the prospect of getting new things.
I only had about $500 of flexibility in my budget, so I set my standards low.
There were, like, three laptops in that price range. All of them were gray, clunky, archaically slow, and would probably konk out after one "Full Discography" download from Limewire.
Then I saw her. The most beautiful device I'd ever seen. I needed to have her. I wanted to know her. I craved for her smooth crevices, her crisp keys, her sleek folio, and elegant flat finish to be something I knew every day, touched every day, and understood most intimately to the point that our relationship calcified into effortlessly utilitarian. I wanted to have something this beautiful and take it for granted. Could I be the kind of person that owns this laptop?
My budget and the rare whispering angels of better business sense which value surviving, feeding myself, and sleeping under a roof said that that's a hard no. But my aspirational self, the part deep down inside of me that dreams, told me that I /am/ that bad b--- of my dreams already. I can embody elegance, success, and cutthroat efficiency; I can be the girl in the Cake song who's trading her MG for a white Chrysler Lebaron. I can own uninterrupted prosperity, and use my machete to cut through red tape. That machete was a promotional financing credit card loan from Best Buy/Citibank.
Seduced by these mad visions, I was all-too susceptible when a glossy advertisement enticed me, murmuring sweet nothings directly to my id:
"The choice is yours every day with a Best Buy credit card."
The choice WAS mine. Like a woman in love with a man who's unfaithful, I wanted to believed its promises; I didn’t care if they were lies.
Like a glutton, I scrawled my signature frantically on 27 forms, frantic to do anything to get my fix.
If you have legitimately ANY more common sense than me (which is a pretty low bar), please don't repeat my mistake.
II. THE AFTERMATH
The interest rate is robbery. The terms of credit are lengthy, complex, and unintelligible. After the "promotional period" (~11 months, long enough to lure you in and then ensure you totally forget it's temporary) your interest rate skyrockets from 3.99 to 26.49 percent.
Late fees are exorbitant, and their justice is swift and cruel. I once made a payment at 10:00 pm on the due date, but it didn't process till morning, so I was charged $40 in late fees.
X: One time I made my payment a few days in advance, but since it didn't process on the exact due date I was slapped with late fees again. They are bloodthirsty, merciless, and draconian in their layered deception, obfuscated red-letter laws, insurmountable labyrinths of inconvenience, pitiless penalties, and ruthlessly exacting methods.
XX: One time, they called me at 11 a.m. on the literal day my payment was due, asking me why I hadn't paid it yet. ....It was 11 a.m. It was due *that* day. I had already scheduled a payment for the date, like, on time?
XXX One time, I was (legitly this time) late paying my bill by a whole 5 days. They called me every day, at least four times a day, to tell me that I needed to pay up #orelse. It was borderline harassment; worse than those guys in college who tried to booty call you at 2 a.m. with 9 texts of "hey you up? answer me". It was legitimately stressful and exhausting; you felt like you were being attacked or something.
Their debt collection practices are cruel. Their policies are inconsiderate. Their promotions are deceptive, malicious, and misleading. Their terms are ludicrously exorbitant. Their punishment is absolute.
Pay off this card as soon as you can, on time, throw that predatory contract in the shredder, and bid this cruel parasite goodbye.
III. THE END
In the end, was it worth it? Yes. Absolutely. I love this laptop and have absolutely no sense of financial management.
Was it a bad decision? 100 percent.
But is Best Buy the winner here? No. Never.
I am the girl in that Cake song with a short skirt and a long jacket; this laptop is my car with the cupholder armrests; and even if I had to crash and burn on my way to hell, at least I had a car that would get me there.
EPILOGUE
To read the rest of this review or to learn more about the Best Buy Credit Card, go to "wikipedia.org/wiki/Predatory_lending_defined" or check out "creditkarma.com/personal-loans/i/what-is-predatory-lending"”
“I paid my credit card in full. My account indicated $0 for several months up until now, which shows a reported balance of $59, despite not buying one product from this company since February of 2019. I have been waiting on hold for 48 minutes now with 1 person transferring my call. There is absolutely no customer service present, so I guess I will just have to physically travel to the company’s location to dispute this situation.”
“This company does not care about its customers. I ordered an item online as a gift, it never showed. The first online chat I was told that it was being shipped from the manufacture, and I would get some information from them shortly. Almost a week went by nothing. A second online chat I was told it was lost in shipment. tracking information shows it was never shipped. I get it the person on the other end is only able to offer excuses for the company, buy the company has no customer service what so ever. I will stay with Amazon at least they will resolve your problems.”
“Pleeeeeeeaaase don’t buy anything online from best
I ordered a laptop one week ago and they didn’t even send me my laptop
I don’t know who can help me at all.
I called them four times: no help!!!
Please do not buy from best buy online!!!”
“I am a Best Buy Elite member, and my rewards points were incorrectly issued as 2x $65 Reward Certificates rather than being "banked". On December 31, I talked to the Customer Service Manager in-store in Tucson AZ to save my rewards, and he called MyBestBuy Rewards with me to have my reward certificates saved. I listened to him on speakerphone CONFIRM that I could call back in to activate my Reward Certificates.
Today, I was going to BestBuy for my next purchase, and I called to activate my points. The Mexico City service rep told me my points had already been re-issued as Reward Certificates, which had expired a week or two ago. This is incorrect - the Customer Service Manager in-store verified I would be able to use them at this time in the future by calling in. I was escalated to Supervisor Joe L from Rewards Department in Mexico City, who was extremely rude and hung up on me.
It seems this is a common scam, so here is the direct link to file a complaint about BestBuy with the BBB of Minnesota and North Dakota, where BestBuy is headquartered:
https://odrcomplaint.bbb.org/odrweb/public/NewComplaintForm.aspx?Qualified=y&BBBID=77&BusinessID=7663”
“BE AWARE OF BEST BUY PRODUCTS & RUDE CUSTOMERS SERVICE PHONE CALL OPERATORS & GEEK SQUAD POLICIES ARE FALSE & JUST WANT MONEY...📵🚫📵🚫📵🚫STAY AWAY FROM BEST BUY”
“Went to my local Best Buy to get a new monitor. Wanted to have 2 at my home. Currently just have 1. They looked up the one I recently purchased and suggested the same one. Deal ! They said this one is not in the store - but it is at the Jacksonville Airport location - I can buy now and go pick up. Deal! I drive 20 miles to go pick it up and they tell me, "someone just purchased it". Um. No. I told them that the other store said they have 3. They said they have not done inventory in over a month and could not validate that. Um. No. So, I asked for a credit, and canceled the "protection" and went to Wal-mart and purchased the same thing. Sorry sucky service is such the norm, now. And, I saved money. No wonder Walmart works!”
“This is about a completely failed phone system. Three days in a row waiting over 10 minutes to get someone to pick up. I just want to schedule an appointment with the Best Buy in West Nyack, NY. Guess I have to waste the gas to drive there. Once, OK. Twice, not good. Three tries, you know they just don't care.”
“Their appliance installation is done by incompetent 3rd party installers.
I have had two HORRIBLE experiences, 5 years apart.
5 years ago - 3 tries to install a new washer. after 3rd failure, I had them take it back (it was day 15). Lowes - did it right, first time.
More recently, they dragged a new stove across my floor, causing damage.
AND had to do a RE-Install.
BB's response to the damage to my floor - gave me info to file a claim with the 3rd party installers insurance. Which was then denied. BB did not compensate me at all for my time, aggravation, or for the damage to my floor.
I will NEVER do business with BB again.”
“Wish I had reviewed this website before buying appliances from Best Buy. Buyers beware. Do not have them do the delivery or install. Something is terribly broken with their internal system for inventory, delivery and installation. This company will not survive so buyers need to be concerned about getting their money wrapped up in court. I cannot get delivery or installation as they continue to reschedule. Personally I believe they are "robbing peter to pay paul". Paid for all appliances but after 4 reschedules cannot get a straight answer from them on why I cannot get delivery of what I purchased. With multiple answers don't know who is telling the truth and who is not. Needless to say this is enough to last a lifetime. I'm just thankful for social media as hopefully I can help others as this is a horrible experience.”
“I have had the worst experience with Best Buy. Apparently they allow people to open a credit card online without showing any form of ID. I. Today’s world with all the security breaches this is downright reckless, in my opinion. They certainly dont protect people from identity theft and make it very easy for people to open accounts using others’ social security numbers only. This is what happened to me. It was never brought to my attention until a year after the account was open and sent to a collections agency. Apparently once reported they can take up to 90 days to mark it as fraud which is needed for the credit bureaus to remove it from your credit report/score. This severely damaged my credit which is otherwise very very good. I’m Closing on a house and must get it removed in order to qualify for a loan and Best Buy has done nothing to try to get the investigation closed. It’s been 45 days. I’ve provided all information I can and done an identity theft report yet still nothing. Now they are hosting me a lot of money by not working with me to get this fraudulent account removed from my name. Apparently it’s because they have so many cases of fraud and are inundated... seems like the appropriate thing to do would be to up their security and what they require for people to open these accounts instead of continuing to place consumers at risk .... so disappointed with Best Buy.”
“So I went to order this computer online. No where on the check out page does it say you can't put it in two debt/ credit cards. One would think that it would have an asterisk stating that. Well I decided to try it on one, well my bank declined the transaction. Which is fine they have fraud prevention. They do it to protect the consumer. My plan was To just go to the store, pay for it. Well the same store, same exact computer, in the same exact condition they raised the price 110$ in one day. Best buy claims to honor agreements price match, etc, nope I have the email, I have the reference number Order #
BBY01-805694688817. It's best buys Allen Park Michigan store. I'll save my self a big headache and just shop at there competition. I was willing to drive the hour and ten minutes to get it and pay the price they quoted me in the email. But the fact is after 1 day they changed the price 110 dollars for the same exact thing, same exact store and in the same exact condition. Everything's the same except the price. Well best buy, I'm not a regular shopper, but you had an opportunity to make me one, now you don't. Not that you care. Save your self trouble shop some where else. I am.”
