“If I buy something and I don't like it within the return date, I can bring it back; I don't have to mail it back like I do at Amazon and pay $20+ shipping.”
“Their Geek Squad program is exceptionally well-run. It is rare that a customer has to bring the problematic device on site for help. Recently my hard-drive crashed and during their repair the face of my iMac was cracked. They gave me a new $1655 iMac and performed all the data-transfer, etc., without charge (I do subscribe to their protection plan.)”
“Very quick and easy delivery.. Perfect size, amazing colour and it came in a perfect little gift box. Couldn't fault them. Would definitely buy again from them!”
“spent over 3 hours via phone, over 7 calls and transfers along with hang-ups. Nina store manager the West Palm Beach store, does not come to phone. No one seems capable of listening to what is said to them. Had complete info with order # given to them. Told I had to come into store for an on line order that needed the 3 year warranty to be enforced and item to be replace." Not our problem" Nina gave phone # for CORPORATE, gee it was just a call center. NOT MANAGEMENT MATERIAL. I have $ to buy > 8,000 worth of computer and entertainment............not doing business with this store”
“We were able to finally get a new laptop, the Omen by HP and we are so happy about it. Now we can start our new journey as an entertainment blog. G L A M B O Y A N T: The E-Zine”
“I recently had an issue with the hard drive on my computer. As it was still under warranty Best Buy in Knightdale N.C. sent it to the maanufacturer for repair They refused to honor the warranty and "Tee" at the Best Buy in Knightdale was wonderful. She made it right for me and so did Best Buy! They fixed the computer and it works better than it ever did Thank you to Best Buy and the Geek Squad in Knightdale. You are the BEST”
“I am an elite member at Best buy and have spent 15,000 this year alone, I bought a 1500 ibuypower pc there this year and 4 months later my motherboard crashed. Well Best buy would not upload there 1 year warranty for me by shipping it out for repair. Insisting. I had to go through ibuypower. Well good job Best buy. 1 you just lost a great customer. 2. I plan on returning my other eletronics. And appliances now just to shop them somewhere else. I won't shop Best buy again they obviously don't care for values customers or upholding there policys”
“On 8/15/2016 I purchased an iPhone 6s from bestbuy.com. My order was initially declined and immediately canceled (even though I got a follw up email giving me 24 hours to correct the problem). I corrected the problem within no more than 45 minutes and re placed the order.
Bestbuy.com was giving a free gift with the iPhone. That free gift did not go with the re placed order. Apparently I would have had to refuse the order and start the whole thing over again. I just learned that would take quite a bit of time but I'll get to that.
When.I got the message from UPS that it had been shipped, I immediately called them and had it sent back. I did not do this so that I could re place the order, I ordered one directly from Apple, but rather because I found the fact that the gift didn't carry over unfair. I intended to return the iphone and forget about it.
What lead me to write this is the day after I returned the iphone, I got a message from UPS that I was going to receive an order the next day. I called UPS to send it back but it was already in transit. I called Best Buy to find out what happened but their "computers were down". When I virtually accused her of lying she said they had been down for a couple of days. I guess the Geek Squad is having an off week.
Now I have to take off another day to refuse the package. Even though it requires a signature who knows what their next lie will be. When buying an IPhone shop at Apple. Its a bit more but for a protection plan its a flat $129.00 rather than $11.00 a month, they have a free set up session with an actual person and fantastic customer service. Like many fellow reviewers, I found Best Buy nothing short of despicable and lets face facts- the fact they are asking for copies of receipts along with the order numbers tells me the feeling is mutual. What are they learning from the receipts they can't get from looking up the order number? Doesn't the order number give a verified buyer to the review?”
“Ok, I'm on my second call to Best Buy after the TV I ordered arrived broken. I'm now on 1 hour, 25 minutes still trying to get help. I arranged an exchange for the TV I ordered that arrived broken. We scheduled it for 8/15 since I was out of town the previous week. UPS arrived to pick up the broken TV on 8/8. I called to ask about this and found out that they had not only sent UPS for pickup on the wrong date, but they didn't order the replacement TV. Now they don't have the exact replacement available any more and offered a smaller TV for the same price. Really? I asked to speak to a supervisor and have been on hold for an additional 45 minutes waiting for a supervisor. Still waiting. . .
Is there anyone who can help me at Best Buy?”
“On June 21, 2016 I purchased a galaxy s7 from Best Buy Mobile located inside the Crabtree Valley Mall in Raleigh, North Carolina. At the same time I purchased a screen cover and also a rubber protector for my new phone. It worked just fine and I was happy with my purchase and the wonderful customer service I received. The person who sold it to me told me I did not need Geek Squad coverage since I was already paying for insurance through Sprint. I took his word for it.
On July 18, 2016 my phone went dead. As in completely dead, no hard or soft boot would bring it back to life. It had been at 91% charged and just died randomly in the morning. I had not dropped it nor did it have water damage. I am a 41 year old female- I take very good care of my things. My first visit was to the Sprint Store in Garner, North Carolina. At this store I was told that the best they could do for me was get me a refurbished phone. WHOA. I just paid $700 for a brand new phone and you're telling me the best you can do ONE MONTH into having it is getting me a used one? So they instructed me to go back to Best Buy because they are the "only ones" who can give you a brand new one.
I packed up my children and drove 20 miles to the Best Buy located directly outside of Crabtree Valley Mall. It was approximately 10:10am and the store was pretty much empty. I walked over to the phone section where there were five Best Buy employees. One employee was helping a customer. I stood there for 3 minutes before I was acknowledged. I was finally acknowledged, not by the four non-busy Best Buy employees, but by the employee who was helping a customer. He said, "Is there something I can help you with?" as if I were a bother. I said, "Yes" and explained my situation. At that point one of the other employees piped up and said "we need to know what level of membership you have" WHAT? I bought a phone from your company less than one month ago. It no longer works and you're telling me that whether or not you can help me is based on my "membership" level? Basically they walked me over to customer service. They printed me out a duplicate receipt which said that I had had 14 days to return the phone and since we were past those 14 days there was nothing they could do.
I see how it works. Best Buy only cares to sell you the phone, but if you have a problem within a reasonable amount of time you are just screwed. The girl at customer service said my only recourse was to contact Samsung. I said, "I don't know where to start. I mean do you have a number for them or anything." She did give me the number.
And that was it. It was kind of sad that I had to ask her for the number. You'd think she'd offer that out herself- because that would be GOOD customer relations. Maybe even say "Hey, the store is pretty empty, I have a phone over here you can use to call them since I understand you have no phone." But no, that didn't happen.
By the way no apology at any point during these interactions. NONE. Not even a "Yeah that's a terrible situation."
That was my experience with Best Buy. I have learned several things from this situation but most importantly I will not be purchasing ANYTHING from Best Buy in the future, as there are other choices out there with better customer service.
So this is where I am now....I called Samsung and have sent my phone to them. I have no idea what I am getting back from them. It may be a new phone or refurbished. If it's refurbished I'm guessing I am out the $24 I paid at Best Buy for the screen protector and I am PUNISHED by having to use a refurbished phone after being less than one month with my brand new phone.Oh and I have NO phone for the next two weeks. My job hinges on me having a phone. I need a phone. I have small children and I need a phone for safety reasons. ALSO, I am paying Sprint for two weeks of service that I won't be using.
This all could have been avoided had I got an even exchange from Best Buy with a new screen protector included. It is unacceptable that I have to go through this. Had it been two, three months....sure I get it. But less than a month?
I will certainly be smarter next time around and avoid Best Buy and be certain to tell all my friends and family too as well.”
