“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“I bought a laptop from Best Buy for my daughter going to Cegep. Above all, I want to say that this will be my first and last purchase at Best Buy.
Of course, they are taking money from customers, so it went very smoothly until we ordered the goods. According to the staff who helped me and my daughter with the process from selecting items to paying, it would take 3 or 4 days for me to receive the items after ordering at the store, receiving the laptop, and installing the program. But there was no contact for over a week. After one week of waiting, I called customer service and they gave me a tracking number. When I checked, it said that the item was delivered the next day after I placed the order. I thought it would take a long time to install the program because they had a lot of work, so I decided to wait a couple of days more.
Still no news.... When I called the number on the website, I was told to check the delivery status on the website with a recorded information message but I already knew it's been already arrived at the store. When I called customer service again, they told me to go to the store and ask because it has already been two weeks since they received the item and the item could probably be ready.
At first, I waited at the pickup location. Since I didn't take the paper receipt, my daughter show them her phone which had the order number and they told us to go to the Geek squad. After going to Geek Squad and waiting in line, they told me to go back to the pickup location and print the receipt. I couldn't understand why they couldn't figure anything out with the order number. So I retruned to the pickup place, waited in line again and gave my order number, but for some reason the print didn't work. They said to go to the customer center and asked there. So I went to the customer center, stood in line again, got the receipt reprinted out, and then I went back to Geek Squad. Definitely the laptop was there. They kept it for 2 weeks. They didn't say sorry but showed me a note on the receipt saying that they called me on the day when they received the item but I did not answer. I thought it wouldn't be possible because there were no missed calls left for me these days, but I couldn't check it on the spot because I didn't take my cell phone with me. I returned to the car with the laptop and check my cell phone, but there were no missed calls that day.
It's funny that they think they've done their duty with just one call, and that they have kept things in storage for two weeks. Funnier is that they've never called me and I've never even received a call from them. No missed call. There was no missed call, so there is no reason for a voice message to remain in the message box, but I checked the voice message box for just in case, but no message had left.
Even if they called the customer but did not answer, so they left a voice and waited, but if the customer does not come to pick it up for two weeks, isn't it correct to call again to confirm?
Anyway, I asked him why he didn't answer the phone. Why it's so hard to reach them? The answer was that they have four employees in that part, but usually two people working and they are too busy to answer the phone. Is the lack of staff a problem for customers to bear? If there is a shortage of workers, it's their problem to solve, just ask superiors to fill them. I think you should at least allow caller to leave a message if you're not going to answer the phone but no. The phone number I have was written down by the staff directly saying that you can call the Geek squad at any time after 8 months to cancel your insurance. Till today you've never answered me, and 8 month later, are you really going to take my call that time? I doubt...
Now come home and my daughter checked her laptop. Is she satisfied? She came out saying what this is. The part surrounding the keyboard is different from what we ordered. It feels like suede instead of plastic.... Was there a notice that the material surrounding the keyboard could change if you order it in blue? No.”
“Sat on hold with customer service for over 2 hours, dead silent, waiting for someone to come back to the phone. What an embarrassment! The whole reason I’m even calling is because you allowed someone to falsely use my identity to purchase things and then not refund my bank the money. What a joke!”
“We bought a high-end GE frig and no-one ever called or emailed and the delivery just did not show up. Shocked. Don't be. Third try we received the frig! The delivery guys said they are not suppose to install the handles on the doors??? Really!! They left my wife to unpack the entire inside. One guy said he's not wearing a mask even though we asked. Additionally, the beta service that cost $199 was not as useful as Best buy claims. The calls to to Colombia South America which adds another layer of miscommunications. Supervisors are almost NEVER available and the guy answering has limited power with the same script "we know this is important to you". The product was good but the "shady" 3rd party delivery was terrible. They didn't bother call before the came. The guy tried just walking into the house without being invited or showing ID, scary for the ladies.”
“I called. I was told by a computer I would get a call back. The call back hung up on me before I could speak. I tried again. I waited another 20 mins, no response. Hung up on me. This is Best Buy Customer Service. Several years ago, I sent a laptop out for repair while still under warranty. (I was in San Francisco.) They said if I could get it before a certain time, they would get it out that day, and I would have it back in a couple of days. I took a car service to get it to them in time. A week later I called. My computer had not left the San Francisco area. Explanation- they didn't have a box to ship it in. Hello, this is a computer store, and you don't have boxes to ship laptops for repair. My computer was finally returned. I had spilled a few drops of coffee on it, thus the repair. The few drops of coffee were still on the keyboard. The sloppiest, least efficient service I have ever received. BB, be sure I will never, ever purchase a computer or use your services again. You people could give a damn about what customers need!!!!”
“You are not sorry, you really don't care, as evidenced by: Waiting two months for resolution to my refrigerator issue. After the issue was finally worked through; a delivery date was provided for refrigerator replacement. However, no call, no show. Went to store to investigate problem and was told, they did call. Checked my phone log and validated their was no call. I was told the delivery people called in sick and one was on maternity level. After a heated discussion with the (red, blue, green, yellow haired) manager, she rescheduled delivery for Monday August 23, 2021 between noon and 6 PM. Because I didn't believe her answers, she threatened to our order. When my husband told her that if the refrigerator was not delivered on Monday; he would have no recourse but to contact a lawyer. She told us to leave the store, because she was threatened with legal action and could not talk to us any more. She was so vindictive that when we got home there was an email informing us that the refrigerator would be delivered on September 7, 2021.
The biggest frustration is the time and effort trying to deal with Best Buy. You cannot call the store, because all the calls go to the corporate phone number. So each time you have to go to the store. Corporate people tell you they cant deal with the store and the store tells you they can't deal with corporate. I have never dealt with such inept business and staff.”
“Don't buy from that store. The company doesn't care about you as a customer. I bought a range kitchen and I expected the delivery for August 18 but it never came. I called customer service and they never attend, the wait is infinitive, I went to the store and David the assistant manager attended me, the store is Hixon's in Chattanooga, he told me he would call me and he did not call me, he did not I solve nothing. I am still three days later without the gas range. I would never buy again in that store, and I would tell all my friends and family not to do it too and save themselves the trouble,”
“Bought a clothes dryer and it was never delivered. Spent hours in the store with the manager while he was trying to contact their delivery service. He said he would call me the next day with moree information. He did not call. I called and was told he had taken the day off. Asked for the Assistant Manager and she never called either. My husband had Hospice coming to the house and I did not need the problems with Best Buy or should I say Bad Buy! Bought a dryer from Lowes and it was delivered the same day. I will NEVER go into Best Buy again.”
“I have used Best Buy and spent thousands of dollars over many years. I will NEVER use the Best Buy on Richmond in Houston again after my experience today. I parked in a Curbside delivery spot and checked in via the app as usual. It said estimated 3 min wait time. Then it said it was taking longer than expected. I'm soon the only vehicle left in the curbside delivery area waiting. After an employee walks out and ignores me twice, helping another customer who drove in after I did, I went inside. The same employee who ignored me outside was rude and told me "Look here's your stuff. It's done." He said he couldn't see me because my car windows are tinted black--they're light gray and I had my driver window down as I called to him to get help. After leaving, I tried calling to speak with the store manager, but was answered by corporate operator who said they can't transfer calls to local store. I would hear back in 48 hrs. I soon received a text message scheduling me for a Geek Squad consultation with a store in CALIFORNIA for 48 hrs later! What has happened with Best Buy's customer service??”
“Terrible service in Geek Squad. They are incompetent. I've had my new 1300.00 Dell computer in 4 times and worked online to get my driver (disappearing) adapter fixed. They say it's fixed but only lasts a short time and does in all over again. They willn't refund it or send it out.”
“Same make, same model on a Canon camera, your price comparison is a fraud and just a bad marketing ploy as I was turned down when inquiring about a same price as Visions request, you should be ashamed of yourselves.
Mark Petty 604 484 8277”
“It seems to me that if people stopped HERE before giving there money to BestBuy that Bestbuy would be out of business!!!
I have been TRYING to get my money back since early JUNE of 21 and today is Aug 16,21!!
No one there it seems is trusted enough to RIGHTFULLY return a customers money. They (Bestbuy people on telephone ) all start out with best intentions (I hope) but end up dissapointing you with NO results as it is some mysterious person that refunds your money and I think they quit long ago because I have NOT gotten a PROMISED call or email from anyone there EVER!! B.S. way to treat people & THEIR money!! They should be going out of business not Sears or Kmart!”
“The worst experience of my life. I will never, ever again in my life order anything from Best Buy. They have the absolute worst customer service and their insurance claim company, Sedgwick, is also terrible. They all lie, are incompetent and don't care about their customers. Long story short, they installed a washer improperly that caused a huge leak in my home. Its been over a month and after many, many calls and emails they have not even done anything to repair the damages. They are terrible. If they don't start to resolve these issues I will definitely sue them. Best Buy is absolutely the worst company I have ever dealt with.”
“I placed my online order without a problem. It was when I called customer service to change the order that I ran into problems. Wait times to speak to an associate or interminable. I got a run around, with each associate telling me I had to speak to someone else (which of course entailed another long wait).It took me three days to reach a member of the geek squad, who gave me information I could use to solve my problem. I will never use Best Buy again. Customer service is abysmal.”
“"Sorry to hear that you had a bad experience with Best Buy, What went wrong?" Like Best Buy cares. What a joke!
Poor communication, tried to over charge me(got a gift card after numerous phone calls listening to horrible music while on hold and a partial refund on my Elite membership when I canceled today, original installation knocked out my Sonos system as the tech did not know what he was doing, with few exceptions(I talked to many) phone answerers, area managers and those that came to the house demonstrated a lack of giving a damn(ended up calling Sonos and got that problem resolved), 7 months after my purchase of Lorex security cameras I am having trouble with the main screen. Despite being an "Elite Service Member" I was told I would be charged for an appointment for trouble shooting(was not originally explained), phone calls not returned despite pressing 1 and hearing I would get a call in 6 minutes. That was about 2 hours ago, and in general(with a couple of exceptions, customer chat worked . Only had to chat with 2 people this time) terrible customer treatment, service and a lack of professionalism. Was suggested I unplug and replug my Lorex set up or call Lorex. All smiles when they get the money. After that misery!
I canceled my membership.
AVOID doing business with this company. Saving a few dollars up front is not worth the aggravation to follow.
Avoid Best Buy as there is nothing "Best" about the experience with the company!”
“Service sucks !!! Can’t get anybody to help with installation … Then you the number on box and it’s overseas… they can’t speak English … will not buy nothing else in Best Buy !!!!!”
“We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!”
“I'm angry at their delivery services. I had ordered a washer/dryer. They came out and said that they wouldn't install because they thought I should have a new gas valve. I got the new gas valve and rescheduled the delivery. Best Buy delivery came back two weeks later and said they wouldn't install the washer and dryer due to the fact the wrong dryer vent was ordered. Why didn't the delivery driver tell me that two weeks earlier when he came out the first time? AS the old saying goes, "Haste makes waste". They didn't even take the time the first time they came out to tell me everything that was wrong. They wasted my time. They wanted me to reschedule a third time but I decided to buy elsewhere as the delivery driver had scratched my walls the second time he came out. I had just spent $3,750 on painting the entire interior of the residence! They told me that they have a company called Sedgwick for insurance for such things but Sedgwick doesn't even call me back and won't email me back. I'm also using this property as a rental so each week I don't get my washer and dryer, Best Buy is holding up my business. I'm loosing rent money too! Also, a lady I know was out near the street when the delivery guys drove up and she told me one of them was complaining about his job and said that all he did was work, work , work. I think their delivery drivers should get a job elsewhere as they do such a poor job.”
“I will never buy from this store again!!!’ I wasted 8 hrs of my time with a delivery that never happened like it was suppose too!! I have now also closed my Best Buy account”
