“HORRIBLE EXPERIENCE WITH BEST BUY
What a HORRIBLE EXPERIENCE. At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY.”
“I purchased a washer and dryer from Best Buy online using my Best Buy credit card. I set up a free delivery date for the 19th of May. 19th of May comes around and I then receive a text saying it is delayed and to call them. The store shows they have it in stock... the store that is only 2 miles away from me. So I call them to see what is up. They tell me it didn't get on the truck and the next available date to deliver it to me is June 25th. What??? So I told them to cancel the order. It has now taken 4 days to show the reflection of the return back onto my card. My card's limit was 2k, and now is locked at $750 with a zero balance? Long story short, I can't order a different set, due to it showing that there is a ghost charge eating up my credit limit. They have patched me back and forth from Best Buy online to Best Buy credit card for 2 hours straight... saying "you will need to contact these people, not us". Best Buy is by far the worst company I have ever had to deal with. ...closing the account and going to someone else with a way better review.”
“Deliver of refrigerator was 50 minutes late. Ordered refrigerator hinged on the left. It was hinged on the right and I was told I would have to schedule another delivery for $25.00 if I wanted it changed. The hinge cover is missing. I asked the delivery person where it was. He looked in refrigerator and said, "it's not here". Incompetent idiots!”
“Best Buy does not value their customers enough to help them resolve billing issues. They don’t provide a number to contact someone directly, you have to write a letter and then you don’t get a response. Best Buy mails monthly statements late, which means your payments are late and then you are charged a late fee. This has happened to two of our family members and several of our friends.”
“Bought a TV insignture brand for $145 plus $20 dollars insurance total amount $157.08 ,it tipped over ,and cracked inn the inner screen , because it is cheep , and poorly made product , only had it 9 days Best buy wouldn't replace it 👎😈 .I will never buy anything from them again they sell junk products .I also bought a notebook that stop working too . I give them 👎👎👎👎👎5 thumbs down..?”
“Ordering online is awful! I ordered a watch for it to be guaranteed for a Saturday. Never came, Monday a new one was shipped, and again it never came. Customer service was no help, and only offered a refund which was not immediate. Very disappointed.”
“I purchased a washer and dryer on March 9th. The units were delivered on March 26th and the dryer has a large dent in the front. We called for a replacement and 2 replacements came with the exact same dent in the exact same spot. We then scheduled to have a 4th dryer brought and they canceled our delivery (within a few hours) twice!! When they finally tried to reschedule again (which would have now been the 6th time) it was pushed out to June. We bought a large TV and appliances from Best Buy. When I asked to just finally keep the dented one and have money taken off the purchase, they said they can only give us gift cards for their store. So now I am keeping a dented dryer, paying off the full price of the dryer, and getting a gift card for a store I never want to step foot in again as a form of reimbursement.
The customer service was horrible. They keep me on hold for 15-18 minutes at a time and the total time between all calls was a hour and 23 minutes. I hope Amazon takes them out”
“They were rude.
The dryer doesnt work
The replacement will take almost one week
The guys who came to fix it left without calling or knocking because there is a sign on our door that said my mom has copd so wear a mash when you enter so she doesnt get sick. The dispatch said the drivers are there. No they are not. I will call you back. She didn't. We called back. The drivers left because they were scared. No call no knock nothing. Just left. Ride incompetent and ridiculous long wait for a replacement of something that didn't work in the first place. Won't buy one more thing from them.”
“I tried to purchase a keyboard for my Ipad mini and was sold the wrong size twice in two different stores. By the time i was able to get back to the store for the third time, i was told I was outside the exchange period. This is after I just purchased an HP laptop from Best Buy the week before.
Terrible customer service. As a business owner, next time i will shop elsewhere.”
“DO NOT BUY YOUR APPLIANCES at Bestbuy. It will never going to be delivered at the schedule date and you will have to call Novation logistics (a 3rd party) to find out”
“I bought a TV yesterday on 4/18/2019 at Best buy in acworth,ga store #1159
We got it home hooked it up and there was a light coming through the black frame on top we first noticed it when we plugged in. We put it back on the box and called Best buy to see if we could exchange it and they said yes so we drive one hour to the store and had to wait an hour and a half for someone to help us only to be told best buy would do nothing so best buy store # 1@59 and their regional office tool our 423.99 and would not refund our money give us a store credit or even let us purchase a more expensive TV store manager said we could by another TV but would not refund our 423.99 I want my money refunded now and by the way they have the broken TV and here is what the employees at store 1159 do while customers are waiting an hour and a half
See attachment
I have read your returns policy and not refunding or exchanging my TV is in violation of said policy
I want my money refunded and will never buy a product from you again”
“At my recommendation over going to Lowes,(bad idea) my older mother bought a washer & dryer on 2/27/19. Was told delivery would be 3/27, a month out. She was called the evening of 3/26 and the recording told delivery would be between 1-6. At about 5:30, she called Best Buy and was told no, we have you scheduled for 4/3 as the units weren't in, weren't you called? No, after staying out. On 4/3, she did get a delivery, however they only had the dryer, no call to notify. The dryer was then installed with the new understanding that the washer would be delivered now on 4/10. The washer was brought out for delivery, however the delivery people unboxed a unblemished box and found a dented washer. As of this time, 4/12, a "case manager" is to call her, no call & supposedly a new washer is to deliver on 4/13. The delivery people have been very nice and helpful, however there is no such thing as customer service or follow up. The person that called after the dent was found, never empathized or apologized. If there was any way to go back, we would have purchased thru Lowes. My husband and I are Elite customers, however at this point, I wouldn't buy anything at Best Buy that can't be carried out in a small bag. Same for my mother, who is very unimpressed with Best Buy period.”
“I went to pick up a gift for my sons birthday. After waiting in the gaming isle for several minutes I tried to flag a worker. I was ignored so I went up to another that was stocking. I asked if he could get an item. He told me he didn’t have a key and to go up front to get it. I went up front (after waiting in a line with more than 10 customers). When it was my time to check out, they didn’t have the item. I was told to wait. After a few minutes a man can back up front and told me to go to the back and get the item. I laughed, then asked if it would be too much if they could bring it to the register? I was told by a smaller man in a blue shirt, with a comb over, that that is not what they do. He then walked away with this superior scowl on his face. I asked his name and he said I’m not going to discuss it with you.
I then asked for the manager who did the usual “he’s never been like this”.
This is after one of his Co-workers (while I was waiting) said he’s a rude person.
This is my last visit to a Best Buy. At least amazon doesn’t give you attitude. I honestly thought the whole ordeal was silly.
That was one mean little man.”
“MAFIA Tactics in Credit Card Collections - DON'T I repeat DON'T buy anything from Best Buys using their CREDIT CARD and whatever you do, DON'T LOOSE the card. They sell their debts to Portfolio Recovery Associates, the most unprofessional collection service who will not substantiate your debt, go to a court, Levy your bank account, garnish your wages, and MORE. The associates from the collection company will call you from their personal cell phone, call you a looser and deadbeat, and threaten to light your home on fire - NO KIDDING.”
“I bought a tv from Best Buy on Amazon last month. Literally one month and a week later the tv doesn’t work. Apparently their policy is 30 Days. What angers me is the tv is now complete junk and has to be thrown away. Best Buy will not refund my money and I’m stuck with a broken tv. I will never buy again from Best Buy EVER! May never again from Amazon if this isn’t taken care of.”
“Terrible Experience! If you want "free" installation be prepared for a bait and switch. I went to Best Buy to purchase a dryer and discussed with the sales person at length, that I needed the dryer to vent to the bottom and wanted to purchase the kit to convert it from standard rear venting to bottom venting. Best Buy's sales person indicated that they would order the kit and that they would be able to install the bottom vent dryer. Fast-forward to the delivery date and the installers tell me they don't have the necessary kit. Best Buy then calls and tells me they cannot install the dryer. No explanation was provided, but they referred me to their third party installer. After emailing the third party installer about a quote, Best Buy calls the following day and tells me that the their third party installer won't install the dryer either. The manager explains that something about the addition to my house requires a contractor to install it. My house doesn't have an addition and I have an existing dryer in the same spot! Best Buy also informs me that the free installation I was promised was only for "standard" installation, which does not include bottom vent dryers which are an additional charge. Despite discussing at length with the sales person that there would need to be a bottom vent conversion and installation, they never informed me of the additional charge to install it. Instead, Best Buy ordered the wrong part, failed to disclose the additional charge, refused to install the Dryer using its own people (without regard to the price), and provided information to their third party installer that resulted in them also refusing to install the dryer.
The moral of the story is, Best Buy provides terrible customer service and will not be helpful once they have your money. If you cannot install it yourself, don't bother buying it from Best Buy. They either will not help you at all or will hit you with hidden charges that should have been disclosed up front. There is zero accountability or effort to make good on the representations and services promised. Shameful!”
“Best Buy provided one of the truly worst customer service experiences of my life. They delivered a defective oven to my home, and the installers, after finding it defective, left it there. Over the course of 4 weeks, I spent over 10 hours on phone calls and chats trying to first get them to pick up the oven, and second, trying to get them to refund me. I do not exaggerate; time spent on phone/chat was over 10 hours. I probably spoke with 20 people total, most of whom passed the buck. They messed up 2 appointments when they were supposed to come pick up the oven. They finally picked it up the day before my house sold and I turned it over to the new buyers. Even their chats took about 20 minutes before the chatting got into any real substance. Phone calls are a nightmare with long hold times and incompetent, and occasionally rude, agents. I am soured on this company and imagine I will be for some time. They have really wasted my time.”
