“I'm in IT, and know what it's like to have a good support staff. Your support help desk is the ABSOLUTE WORST. After waiting 30 minutes, talked to one person who said he couldn't help. Called again, waited 30 minutes and next agent dropped me accidentally. Called a 3rd time, waited 30 minutes again, and next agent hung up on me. Honestly, I would give you 0 starts if I could. I also tried reaching out over twitter, and person said that twitter wasn't used in that fashion. I'll be looking elsewhere for future business based on this HORRIBLE experience.”
“In late November 2018 bought an iPhone7 from Best Buy Vernon Hills IL specifically requesting it be unlocked and SIM free for use outside the United States. The phone was a Christmas gift for my daughter. The sales assistant and a colleague from the phone dept understood my request and provided me with something BestBuy called a Universal iPhone. When I inserted a SIM on Christmas morning I found the phone is locked to US networks. I phoned BestBuy today who said they were sorry I had been sold a phone not fit for purpose but as the return policy is 14 days there was nothing they can do - all this despite charging me $483 for what is now a useless non functioning phone. A subsequent google search turns this up as a common issue so perhaps the Geek Squad are more Goons that Geeks and chasing an easy sale rather than truly informing customers. As for customer service and trying to right a wrong all I can say is "caveat emptor" (Buyer beware) when dealing with BestBuy.
Just in case anyone else is considering buying such a phone the BestBuy Universal iPhone costs the same as an unlocked iPhone from Apple Store. However unlike the Apple Store phone which will work on any network globally the BestBuy Universal phone locks to the US network it is activated on despite you paying full price for the phone. So do your research.”
“I would recommend Paige from the Best Buy Geek Squad at the Bergen Store.
She is a life saver. My hard drive went bad and she was able to fix my computer and save all my files, I was so happy . Thanks a million Paige.”
“I went to Best Buy on Christmas Eve. Made it at 5:54pm. They were closing at 6pm. I knew exactly what I was looking for. I asked for Call of Duty Black Ops 4 on PS4.
This was my 3rd Best Buy to go to. I was told the game was here before coming. However, the guy tells me there are no more games left. They had a big sale today. Games 1/2 off and a big rush just came in to buy them all.
I continue to ask him to check. It’s for my son. He goes to front counter and finds game. Great news right!?...Naw, this is when things dominoe to becoming worse.
After he hands me game he continues on elsewhere. He disappears. I get to front counter expecting half off. I am told no there is no sale. I say that’s not what last guy just said. He then calls someone on phone and they say the sale was two days ago.
Okay, whatever. Today or two days ago. Doesn’t look like 8m getting the deal. As we are completing transaction and other guy walks up and tells me I have to pay. Now I’m already trying to complete transaction but I’m not u derstanding why I’m becoming surrounded. Now the 3rd guy approaches with his back slightly towards me to demand I pay as well. This time I’m told that the sale was yesterday. (3 different days of this mystery sale have been presented to me)
Now I’m becoming annoyed and nervous. ‘Why are they surrounding me and I clearly have my card in machine to pay. I just want clarity on price.’
They also keep asking me to find the guy who told me this but I can’t find him and they aren’t helping me find him.
I ask 3rd guy what is he doing and why is he rolling his eyes. He doesn’t even acknowledge me. He fans me off and motions to another employee to call someone. (I later know this means call Police).
Why are the Police being called. I haven’t done anything threatening. I haven’t raised my voice. None of it. I’m worried, but not trying to show it. I’m trying to figure out have I done anything wrong and why tf are the Police being called.
I pay full price for the game. Then I am threatened with call the police a few more times after this. Every time I tried to speak to the gentleman about my concern he would avoid me and tell someone else to make sure police were called.
I assume he was ready to go home and the police were called for me to leave premises. But then I saw other people still in the store. Okay, so I’m not holding them up. Whoever this 3rd person was had everybody ignoring me. I was questioning myself if I was tripping and this has been bothering me since I left.
I was degrade, humiliated, profiled, Judged, mishandled, lied to, threatened, and flat given the worst customer service I have ever experienced!
I will put a review In everyday. I will be writing a formal letter to corporate and I plan to visit store again to find the proper management to speak to about concern. I will not let this go. Threats are a VERY serious offense. Harassment is even worse and can be detrimental to my health. The Best Buy Gang did their job. Felt like I was on a street corner being hustled by Thugs!”
“Best Buy Shipped Christmas present to wrong location. Absolutely no help from customer service. Now our parents have no Christmas present. Best buy suggested we mail it to them for an arrival 14 days after Christmas.”
“I purchase a Nest (4) outdoor camera which was installed by Best Buy. After about the second day the camera would go off all (4) I reach out to best buy installer he did not have an answer. I left a message for manager dfm he did not return my call I reach out to Nest they said the setting was the issue. I return the camera to store Nest camera and Geek Squad did not live up to my expectation. I plan on making a purchase for a security camera but I will not be purchasing nest are using Greek Squad. I also reach out to the consultant guy no follow up I text him on 12/12/18”
“Went to buy an iPhone without a contract, didn’t have one in store, clerk said they would not help transfer the phone if they did have one she didn’t have time and was training someone, so we left, two weeks ago we were there and waited over a half hour for assistance , we did make a purchase, however, what is happening to the service for people who don’t want to buy on line we do still exist out here hire enough help😟Please, not happy 🤨 this is happening everywhere.”
“I bought an Xbox one S for xmas. I thought that I was getting a great deal but little did I know the Microsoft xbox requires broad band internet to play even one player games. after spending too much on a single game, console and headset the machine would not play or load the disc until I had agreed to a myriad of terms and conditions. followed by two days of updates. then the system would not let me play the disc unless I had purchased Xbox live service. all this has driven me from gaming. after 30 years of buying and gaming. this was the final straw. after the machine demanded 2 email addresses it also wanted a credit card number presumably to upsell products at a later time.
upon returning the merchandise without so much as 10 minutes of gaming done the store would not accept the game as their refund policy excludes software. even if that software is still with all original packaging. Apparently the games on Microsoft are not our when we purchase them, rather we enter into a licensing agreement. this is unacceptable. However, they did offer to exchange for a different type of good. a video or music. but without the machine why would I want to keep the game disc? the store personnel had no idea that the machine that they sold required internet. why would they sell products with no knowledge of the requirements for said merchandise? the sales person was extremely helpful and friendly but the corporate policy is indecent. why did I have to find out after the fact that the machine requires broadband?
I hope this helps some other gamer out there. because I will not be getting another system.”
“I had my first and last experience to buy on line. Their claims of price matching is false and a joke. They lost a $2,000 purchase for a Maytag washer/dryer to Home Depot because they make up some excuse they don’t match “bundled” pricing! Nothing was bundled. I bought the exact same model match for match and the Chat line idiot started babbling about this bundled policy. I talked to 3 different people on their help chat line and got 3 completely different answers. I now understand why Best Buy stores are closing by the second. Do yourself a favor and avoid Best Buy. There are many other choices available.”
“Be very very careful!!! We had fraudulent charges on our card and Then we see the same amount corrected after the so called fraudulent charges.. I find this is very odd .. this company is very shady and people really need to reconsider shopping here... this is scary that they can charge your card 100.00 and when you call they say it was fraudulent but cannot tell you how or who made the charge !!! I hate Best Buy and will NEVER EVER purchase anything from them again ... do yourself a favor and pay off that card and never shop there again”
“1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card.
2- Bought a NEW phone from Best Buy and they lost it before UPS even received it.
3- Asked them to change how the phone will get to me so that instead of having it shipped, I can go pick it up in a store. I was told that they couldn't do that and that they would just ship me a new one. Which I didn't want, because they LOST the first one.
4- Did nothing AT ALL to help my situation and so far have been a huge pain in my butt to work with.”
“We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store.
Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract.
Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018.
So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again.
Finally get thru the menus, and again, some guy that I can't even understand his "hello" or whatever he said.
I guess we are out the $200, plus the second plan. All I can do now, is find a new service, and not to back to Best Buy again.
I spent 30 minutes this evening trying to get thru to someone who spoke English at Best Buy. Nope, you can't get there from here!”
“I use to feel sorry Best Buy for the obvious of it soon filling for bankruptcy. We decided to give them some business and buy a fridge from them. Including paying them to move our old fridge out.
The fridge was completely empty and ready to be unplugged and moved out. Except they FAILED to tell us the delivery instructions, that you have to have the water line unplugged. They also didn't include this as a requirement for home deliveries.
The delivery driver came into my home and said he couldn't complete the delivery and called their 1800# to cancel the delivery. I requested a few minutes to allow me to unplug the fridge and the driver refused and told the rep on the phone that he was leaving and he wasn't going to wait the 2 minutes it takes to unplug the fridge. The 1800# rep was not cooperating and let the driver leave when the task was so simple and I was willing to unplug the fridge myself.
Made me waste an entire day of work to wait for a delivery when they didn't do anything.”
“Nothing has gone right! Purchased 3 appliances the refrigerator had to be returned twice because they kept delivering damaged ones. Bought two computers one lasted 3 years the other they said there was no warranty when there was one, after 3 visis
they repaired it still didnt work and then Geek Squad recommended a part I didnt need till finally I fixed it myself! I then had to take the part back. I wasted hours driving back and forth. All the store rep could say was good...so much for taking the time to do customer service right! I will do my business elsewhere!”
“I purchased a washing machine online with an extended warranty. As I did not receive any documentation regarding the extended warranty, I called the Geek Squad for the protection plan number and coverage. It took over 1.5 hours and over EIGHT customer service reps to get some very simple answers. They were unable to send by mail or email any information concerning the extended warranty, and as I had purchased the washer online, I did not have a store to go to for assistance. Horrible, frustrating experience. I just hope I don't have to USE the warranty; I can't imagine what hoops I will have to go through to actually ask for repairs through the warranty.”
“I ordered an item an in less then a week I had it in my mail box. I don't understand how some companies can shop items quickly to Alaska while others take weeks or even months. Thank you best buy”
