“Bought a total tech support plan, only to find out what I needed they didn't do, after being told they did. Then they just refunded it without even trying to help. Called the number 'for the store', to get transferred to some call center. Was transferred by one person from the call center to the store, and talked to an employee who seemed helpful, but when I asked for her name, she hung up. Tried to call back and now was told, they could not transfer to the store. So Best Buy is so untechy that they cannot even transfer a call. You cannot call your local store. They tell you that their total tech does all this stuff until after you buy, then says it doesn't. Don't bother with Best Buy. They are the Worst Buy, and don't even have enough sense to know it.”
“I will NEVER shop with Best Buy again! I purchased a washer and dryer and paid for installation. I scheduled my delivery online. A day or two later, I received an automated call saying I had to call the number that had just auto-called me to reschedule because they did not have a delivery person available to install on the date I selected. It had to be a full week later. On the day of the delivery (today) the dryer was delivered BROKEN. The installer left it, called in the issue, and said we would receive a call very soon about scheduling a replacement. I noticed I received a call from Best Buy but could not pick it up on time, so I called the number back, only to be put on hold for 40 minutes to speak to a manager and be told I had to wait until the driver returned to the warehouse to log the damaged merchandise before we could reschedule a new delivery (this made no sense- it's 2022 and everything should be electronic, right?). So now, I have a broken dryer sitting in my home which I cannot use and have no idea when anyone will call to schedule a replacement. The "manager" could not tell me when I would be called, in what timeframe I'd receive a replacement, or what, if any, compensation I would receive. Terrible customer service!!!”
“Horrible attempts to reach a living person not a bot for account help online. Big deal w vision and severe hearing loss n Zero help during Covid. Worst part bots come up fine on trying to help but are never apparently passed onto Real People. Cannot get anything in writing and any person. Appalled esp after months inpatient and In recovery. Their lack of assistance for a physical issue disability has hurt my credit. No other company has been so obstinate and unhelpful. I’m about to take all my purchases and dump them and tell my family whose 3 business uses them.”
“Assistant store manager refused to be of any assistance as she did not want to get out of her chair. Used every excuse in the book to shift responsibility to other people and told me to “go call corporate”. Whatever that means!
I could not believe she told me she was “done” with me and then started openly complaining about me to her staff as I was STANDING RIGHT NEXT TO HER!
The store seemed clean and fine and I would not have minded shopping here if not for being treated worst than dirt. If you stop here, don’t bother to ask help from the assistant store manager. Just grab your things and run fast as you can.”
“The worse customer service experience I have encountered EVER. Best Buy keeps pushing back delivery dates on appliances ordered in November. Some 2 appliances we ordered to customers in store. Delay and reschedule almost every 3 weeks. Absolute nightmare. Go straight to the manufacturer and buy, even if it cost more!!”
“Only at this website can we see so many true reviews, but so many low ratings within a short period of past months also explain why Best Buy is such a bad company --- They don't care at all !
I purchased a gas dryer plus installation kits at this store in December 2021. The sales guy was very arrogant, so I called the female manager to help; but she was even more arrogant than the staff. However, I still paid and bought it anyway.
Upon delivery and installation on 12/15/2021, the Best Buy young man unloaded the new dryer to my garage and asked me, a handicapped 70+ old man, to move away the old dryer all by myself without offering any assistance. Then, he glanced around and said that I should've installed a gas exhaust outlet first for them to hook up with the new dryer. He left in a hurry leaving me absolutely stunned and totally confused being unable to put my finger on what he said. So, I deemed this Best Buy installer to be very arrogant as well.
Later I hired a plumber to come over checking what's really needed by Best Buy for installing a new dryer. The plumber spent less than half an hour not only checking the gas line and exhaust access/exit, but also moving away my old dryer and installing the new dryer in place. He told me that everything in my laundry room was in perfect condition, and he could not figure out what the Best Buy person meant. Most likely he said that they brought 8" installation kits, which won't fit my 4" exhaust hole. Another reason he guessed that because it was holiday season, the Best Buy installer was very busy so he didn't want to spend much time on one case and found a quick excuse for him to depart. The plumber was evidently much much more professional and polite than Best Buy employees.
I thereby wrote a letter on to Best Buy’s Chief Customer Officer telling her the whole story and requested a reply. Unfortunately I didn't receive any response from her over the past three months. I think this high-ranking officer is irresponsible and also very arrogant.
Finally, a young man from Best Buy Home Delivery called me in response to my above letter to their management. Without any apology or feeling sorry for my case, he bluntly said that the installer was practicing Best Buy's installation policy; and it's the customer's responsibility to change their pre-existing facility to comply with Best Buy's requirements. When I asked him why it was not reminded or clearly communicated to me when I was at the store purchasing the product. He replied in a mocking tone: "Should we go through everything in such detail at the store?" Besides being extremely arrogant, I couldn't find another word to describe his attitude.
Shall we still call them "Best Buy"? Will "Worst Buy" be a more veritable name for doing business and treating customers like this?”
“Worst experience I’ve ever had! The worst customer service in history. Took over 6 hrs in multiple days to purchase multiple TV’s, soundbars, wall mounts etc to never get things correct. Ended up canceling the entire order and they refused to give us the entire amount back and would refund totaltexh added purchase. Horrible business.”
“I can give zero if i can. horrible service. Just transfer the customer to other technician/representative. would be surprised if they dont go bankrupt in the long term”
“Terrible !!! It takes 4 times to get your appliances delivered. We had second time delivery scheduled , day before the delivery we find out that our freezer got sold to someone else , so they decided to cancel our delivery for other 2 items without even telling us.”
“First tv was to be home delivery and installed. Took 3 tvs and 4 tech teams to get it right.
They lost my iPad.
Recently another Tv promised for same day delivery never happened. They don’t know where it is nor will the refund for another 3 weeks.”
“Horrible experience with Best Buy on-line open-box purchase. Bought Large screen 4k TV that was labeled as "excellent", which mean "looks brand new and includes all original parts/accessories". But when I open box, it was dirty and did not include remote control and TV stand. TV was already installed at a remote location so returning it would have been a huge hassle, so I talked to customer service at multiple Best Buy store to see if they can either include remote and TV stand but they all said no even though it was an "excellent buy". I finally went back to store where I picked up the TV and begged for help, but store manager told me I purchase TV is "satisfactory" condition which means not all parts are included. I showed them that it was an "excellent" purchase and showed them proof but they say no. WTF? Then they say an "excellent" buy means not all parts are included which is clearly not true. At which point I got really angry and lost my cool a bit. I was just simply trying to get a credit or at least a partial credit or any gesture that they made a mistake, but they were so smug telling me that I'm the one at fault. I'm an elite plus customer and make many purchases with Best Buy and they treat me like an child.
Bottom line to all Best Buy consumers is that don't believe what they labeled product quality for open-box purchase. Be wary and save your trouble.”
“One mess up and disappointment after another, and no one cares. Wrong stove delivered, no help or customer service, cannot call the local store. Wrong stove delivered for 2nd time. We kept that one even though it was late being delivered and did not have the air fry feature we paid for. Your customer service is HORRIBLE. The new policy of not having any phone contact with the local store is ruining your reputation and business. I tried to get help, and the hired help that answers the help line do not know anything and don't care. They hang up, the chat screen on the website is worse. I had 4 different people and NONE could or would help. I wasted an hour trying to get them to do something. I asked for my purchase history be emailed because it shows that I have not purchased anything in 3 years. I never got any help in the numerous times i called or chatted. DON'T buy from Best Buy online and if you go to the store, tread carefully because they never get any feedback from you unless you trek back to the store.”
“I returned 2 batteries that were unopened on 01/18/2022. Best Buy return center in Kentucky received the items on 01/24/2022. Since then, I called customer service three times to find out why I never received a credit. I got nowhere the first two times. On the third time, 6 weeks later, I was told the batteries are not returnable, and they will ship them back to me. Their return policy on https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 clearly states “opened consumable items including health supplements, health test kits, batteries…” are not returnable. The batteries I returned were UNOPENED! It didn’t matter to “customer service”. I will never buy another product from Best Buy. There are too many other options available.”
“After one month of purchasing pre-ordered phone and not receiving now that I want to talk to a manager they are laughing at me and they hang up tonight I was on the phone for 5 hours 14 minutes and it still did not talk to a manager yet.
Most crappiest customer service I ever seen in my whole life I never purchase anything from Best Buy no more”
“Best Buy customer service via chat and phone is NONEXISTENT. Do yourself a huge favor and buy elsewhere. Tried to purchase a camera and a separate lens through them. They put multiple holds on my card, tried to charge the card twice and then sent an email telling me 1. Half the order may not be full filled at all 2. I needed to update my payment information. After three attempts to get the order issues resolved 1. Was told I was be put on hold and was disconnected 2. Was put on hold for 10 minutes and transferred to yet another “agent” to start the entire process all over. Their cust service agents are in India? Don’t speak English well enough to understand basic issues, repeat the same 5 phrases over and over.
Never again!! Now I know why these places will be going out of business in favor of Amazon .”
“bought an unlocked phone online that was defective! Bought it for my elderly mother. They won't take it back! They wouldn't let me talk to a manager. Told me to send it to the manufacturer to have it repaired. I needed a phone immediately for my mother, bought another phone to make sure she was safe. I have purchased all my electronic equipment through best buy, I will question myself next time I need something!”
“I called the day "Best" Buy delivered a 72" TV Stand that cost me just over $600 to say it was broken beyond repair. They said they would send UPS to pick it up. Two months later and MANY MANY calls to them and communications with their Fakebook representative, I've been told twice that they can't help me because I'm not outside of their standard return window. REALLY?!? This isn't my fault - it's YOURS! And I'm stuck with a 100+ pound box of broken wood pieces and Best Buy gets to keep over $600 of my money. What's wrong with this picture? NEVER EVER EVER AGAIN - I promise!”
“Best buy needs to close down or reinvent the company. Customer service is the worst of the worst. They continously canceled my order 3 different times, for a smart tv. I've spoken to supervisors, who said the issue was resolved. The next day I would get a txt for cancelation and to reschedule. At this point Amazon may get my business.”
“This is very worst service from Best Buy. I am really shocked that Best Buy did this to me. I ordered a TV Stand and it said that it will be delivered on Feb 25, I don't mind if it gets delayed. They should at least provide a date. I followed up more than 7 times, till that that order has no status, it says 'progress' since the time I placed the order. Can you believe a big company working like this. This is really worst. I asked for refund and they said they are unable to do refund at this time. I will never use them again.”
