“I purchased a washer and dryer on March 9th. The units were delivered on March 26th and the dryer has a large dent in the front. We called for a replacement and 2 replacements came with the exact same dent in the exact same spot. We then scheduled to have a 4th dryer brought and they canceled our delivery (within a few hours) twice!! When they finally tried to reschedule again (which would have now been the 6th time) it was pushed out to June. We bought a large TV and appliances from Best Buy. When I asked to just finally keep the dented one and have money taken off the purchase, they said they can only give us gift cards for their store. So now I am keeping a dented dryer, paying off the full price of the dryer, and getting a gift card for a store I never want to step foot in again as a form of reimbursement.
The customer service was horrible. They keep me on hold for 15-18 minutes at a time and the total time between all calls was a hour and 23 minutes. I hope Amazon takes them out”
“They were rude.
The dryer doesnt work
The replacement will take almost one week
The guys who came to fix it left without calling or knocking because there is a sign on our door that said my mom has copd so wear a mash when you enter so she doesnt get sick. The dispatch said the drivers are there. No they are not. I will call you back. She didn't. We called back. The drivers left because they were scared. No call no knock nothing. Just left. Ride incompetent and ridiculous long wait for a replacement of something that didn't work in the first place. Won't buy one more thing from them.”
“I tried to purchase a keyboard for my Ipad mini and was sold the wrong size twice in two different stores. By the time i was able to get back to the store for the third time, i was told I was outside the exchange period. This is after I just purchased an HP laptop from Best Buy the week before.
Terrible customer service. As a business owner, next time i will shop elsewhere.”
“DO NOT BUY YOUR APPLIANCES at Bestbuy. It will never going to be delivered at the schedule date and you will have to call Novation logistics (a 3rd party) to find out”
“I bought a TV yesterday on 4/18/2019 at Best buy in acworth,ga store #1159
We got it home hooked it up and there was a light coming through the black frame on top we first noticed it when we plugged in. We put it back on the box and called Best buy to see if we could exchange it and they said yes so we drive one hour to the store and had to wait an hour and a half for someone to help us only to be told best buy would do nothing so best buy store # 1@59 and their regional office tool our 423.99 and would not refund our money give us a store credit or even let us purchase a more expensive TV store manager said we could by another TV but would not refund our 423.99 I want my money refunded now and by the way they have the broken TV and here is what the employees at store 1159 do while customers are waiting an hour and a half
See attachment
I have read your returns policy and not refunding or exchanging my TV is in violation of said policy
I want my money refunded and will never buy a product from you again”
“At my recommendation over going to Lowes,(bad idea) my older mother bought a washer & dryer on 2/27/19. Was told delivery would be 3/27, a month out. She was called the evening of 3/26 and the recording told delivery would be between 1-6. At about 5:30, she called Best Buy and was told no, we have you scheduled for 4/3 as the units weren't in, weren't you called? No, after staying out. On 4/3, she did get a delivery, however they only had the dryer, no call to notify. The dryer was then installed with the new understanding that the washer would be delivered now on 4/10. The washer was brought out for delivery, however the delivery people unboxed a unblemished box and found a dented washer. As of this time, 4/12, a "case manager" is to call her, no call & supposedly a new washer is to deliver on 4/13. The delivery people have been very nice and helpful, however there is no such thing as customer service or follow up. The person that called after the dent was found, never empathized or apologized. If there was any way to go back, we would have purchased thru Lowes. My husband and I are Elite customers, however at this point, I wouldn't buy anything at Best Buy that can't be carried out in a small bag. Same for my mother, who is very unimpressed with Best Buy period.”
“I went to pick up a gift for my sons birthday. After waiting in the gaming isle for several minutes I tried to flag a worker. I was ignored so I went up to another that was stocking. I asked if he could get an item. He told me he didn’t have a key and to go up front to get it. I went up front (after waiting in a line with more than 10 customers). When it was my time to check out, they didn’t have the item. I was told to wait. After a few minutes a man can back up front and told me to go to the back and get the item. I laughed, then asked if it would be too much if they could bring it to the register? I was told by a smaller man in a blue shirt, with a comb over, that that is not what they do. He then walked away with this superior scowl on his face. I asked his name and he said I’m not going to discuss it with you.
I then asked for the manager who did the usual “he’s never been like this”.
This is after one of his Co-workers (while I was waiting) said he’s a rude person.
This is my last visit to a Best Buy. At least amazon doesn’t give you attitude. I honestly thought the whole ordeal was silly.
That was one mean little man.”
“MAFIA Tactics in Credit Card Collections - DON'T I repeat DON'T buy anything from Best Buys using their CREDIT CARD and whatever you do, DON'T LOOSE the card. They sell their debts to Portfolio Recovery Associates, the most unprofessional collection service who will not substantiate your debt, go to a court, Levy your bank account, garnish your wages, and MORE. The associates from the collection company will call you from their personal cell phone, call you a looser and deadbeat, and threaten to light your home on fire - NO KIDDING.”
“I bought a tv from Best Buy on Amazon last month. Literally one month and a week later the tv doesn’t work. Apparently their policy is 30 Days. What angers me is the tv is now complete junk and has to be thrown away. Best Buy will not refund my money and I’m stuck with a broken tv. I will never buy again from Best Buy EVER! May never again from Amazon if this isn’t taken care of.”
“Terrible Experience! If you want "free" installation be prepared for a bait and switch. I went to Best Buy to purchase a dryer and discussed with the sales person at length, that I needed the dryer to vent to the bottom and wanted to purchase the kit to convert it from standard rear venting to bottom venting. Best Buy's sales person indicated that they would order the kit and that they would be able to install the bottom vent dryer. Fast-forward to the delivery date and the installers tell me they don't have the necessary kit. Best Buy then calls and tells me they cannot install the dryer. No explanation was provided, but they referred me to their third party installer. After emailing the third party installer about a quote, Best Buy calls the following day and tells me that the their third party installer won't install the dryer either. The manager explains that something about the addition to my house requires a contractor to install it. My house doesn't have an addition and I have an existing dryer in the same spot! Best Buy also informs me that the free installation I was promised was only for "standard" installation, which does not include bottom vent dryers which are an additional charge. Despite discussing at length with the sales person that there would need to be a bottom vent conversion and installation, they never informed me of the additional charge to install it. Instead, Best Buy ordered the wrong part, failed to disclose the additional charge, refused to install the Dryer using its own people (without regard to the price), and provided information to their third party installer that resulted in them also refusing to install the dryer.
The moral of the story is, Best Buy provides terrible customer service and will not be helpful once they have your money. If you cannot install it yourself, don't bother buying it from Best Buy. They either will not help you at all or will hit you with hidden charges that should have been disclosed up front. There is zero accountability or effort to make good on the representations and services promised. Shameful!”
“Best Buy provided one of the truly worst customer service experiences of my life. They delivered a defective oven to my home, and the installers, after finding it defective, left it there. Over the course of 4 weeks, I spent over 10 hours on phone calls and chats trying to first get them to pick up the oven, and second, trying to get them to refund me. I do not exaggerate; time spent on phone/chat was over 10 hours. I probably spoke with 20 people total, most of whom passed the buck. They messed up 2 appointments when they were supposed to come pick up the oven. They finally picked it up the day before my house sold and I turned it over to the new buyers. Even their chats took about 20 minutes before the chatting got into any real substance. Phone calls are a nightmare with long hold times and incompetent, and occasionally rude, agents. I am soured on this company and imagine I will be for some time. They have really wasted my time.”
“I purchased a refrigerator I live in a row home the one that I purchased was smaller than the one that was getting replaced the delivery people came measured and decided that it was going to be too much work and they got in their truck and just left without saying a word to me, leaving me with no refrigerator... are you kidding me? Extremely disappointed completely unprofessional for a huge company like Best Buys”
“Easily by far the worst customer service experience of my life. After breaking my camera that was in their possession for repairs and admitting that it was broken, they refused to do anything except forge my acceptance of the repairs and tell me I could send it back to their clearly incompetent service center. They then threatened to call the police and forcibly removed me with their security team when I called Best Buy corporate and requested an alternative solution.
DO NOT BUY FROM THEM!!!! I certainly never will again.”
“''WE'RE HERE TO HELP" ? As printed on my BB folder.
If only BEST BUY knew or cared about what they were doing. I purchased a Whirlpool refrigerator Model WRT511SZDM with door handle reversal on January 18 2019 (Macedonia, Ohio), delivery was scheduled for February 4, 2019. An item that is NOT in stock. Needless to say the refrigerator arrived damaged. Assuming it came from the manufacturer in that condition.
PLEASE NOTE: Delivery companies are third party contractors and a lot of information gets lost in the process. I recommend you do a confirmation of details at the time of the 24 hour delivery notice!
Upon contacting BB customer care, I was assigned a case # and manager. I was able to keep the original refrigerator until another one would arrive. 3 WEEKS LATER. In the meantime I personally visited a Best Buy store (Fairlawn, Ohio). To confirm the new delivery and review the details HANDLE REVERSAL NOTED ON THE ORDER! Today was the day 2/25/2019, another morning put aside for miscommunication and confusion. The delivery company arrives, on time. The refrigerator is NOT damaged. The men are friendly and efficient. When I ask about the handle reversal I'm told by delivery it was NOT noted on the order and they don't have the time allotted to do it. When I ask to speak to their supervisor, I'm given a cell # with a mailbox not set up. Now I'm beginning to think, what is really going on? When I insist on speaking to a supervisor and not some fictitious employee at the dock. The delivery service begins to get defensive and tells me I'm making his men upset. They finally reached their supervisor. I overheard the delivery men tell their supervisor they needed to replace the door on the fridge to make the request happen. NOT TRUE! The handles and hinges needed to be replaced from the left of the fridge to the right. Parts were already there. I finally speak to the drivers supervisor and he can't understand what happened. OF COURSE NOT. The reversal was supposedly NOT noted on my order and they need to continue their deliveries. They said this was now in the hands of the GEEK Squad. So they left.
BUY THE WAY both delivery companies DO NOT have moving blankets on their trucks to protect hardwood floors. Just another liability waiting to happen.
I immediately follow up with BB customer service 1-888-237-8289. I'm told by BB, the handle reversal DOES NOT need to be noted on the delivery ticket, that the request can be made when the item is delivered, they do that ALL THE TIME. Which doesn't make any sense. Time needs to be scheduled and two store employees were adamant it needs to be noted ahead of time. I'm now transferred to a case "supervisor" in Texas who tells me they will leave a message with another case employee originally assigned to my case (from Chicago), who will schedule someone to correct the handle installation. My question is if she was a "supervisor" why was she not capable of handling the case?The "supervisor" confirmed there was no notation of a handle reversal on my order, therefore it would have to be scheduled separately from the delivery order.
BY THE WAY: The delivery men stated that they did numerous Whirlpool handle reversal's only to discover the plugs that need to be removed to access the screws, snap off and in most cases it causes an order for a NEW REFRIGERATOR. I am currently waiting for a phone call from my "assigned case manager"...
BEST BUY, I WILL NOT BE BACK OR RECOMMEND YOU.... Advice: Shop the small MOM and POP stores!”
“as a best buy silver elite credit card holder, i was shocked to learn that they had automatically deactivated my credit card BEFORE issuing me a new replacement card prior to the march 2019 expiration date. more than inconvenient as my wife's birthday, valentine's day, and our wedding anniversary converge in the span of two weeks. needless to say, i had to purchase her presents using my TARGET RED CARD (where i also able to use my cash back percentage points and a 5% automatic discount) to save a significant amount of money. i even spoke to customer service representatives and all they could offer was "we seem to be experiencing the same issue with other customers." i called again on two separate occasions, only to hold for more than fifteen minutes each time; i still have not received my new credit card. needless to say, as soon as i use up my BEST BUY REWARDS i will close that account/credit card.”
“Long wait for installation of appliances, technicians showed up hours late for appointments. Appliances came scraped, and we were offered minimal compensation for those. Customer service was rude and unhelpful. WILL NEVER SHOP THERE AGAIN.”
“I purchased a dishwasher & a stove from best buy, one of the main reasons was the free dishwasher install for the dishwasher i bought.
Well the guys that delivered the appliances looked like they were from two men and a truck, they came in to my kitchen and said they would not install my dishwasher because it was to far from the sink funny because the salesman never mentioned any stipulations on the free install as it was a big selling point. On the stove they ripped the old one out and put a big gouge in my floor worst service i ever had. Best buy needs to have there own people do he install instead of sub-contracting it out to anybody with a truck.”
