“I ordered an IPad Pro, Magic Keyboard, and Apple Pencil. The keyboard was never delivered. I have called 4 times and visited the local BB store twice and they told me they couldn’t do anything but sell me another one. I am still waiting on a call back from a “supervisor” from the BB call center in India. Complete scam!!!!”
“I know many of you like Best Buy. I think Best Buy is one of the worst companies in the history of companies. Our computer died and I needed a new one quickly for work. We went to Best Buy on November 27th to get a new one. The one we picked was not in stock. The sales guy explained he could order one. I told me how important it was that I have one as soon as possible for work. I needed it no later than December 1st. He checked and said that would not be a problem. The computer would be delivered by end of day on the 30th. It did not arrive. I called and was told that it was lost, and no one knew where it was. A new computer was to be overnighted and arrive on Friday. Guess what? No computer arrived Friday either. Remember, I was supposed to be working. I called again and was told that it hadn't been shipped yet and they didn't know when it would be. I had to call work and explain things. Thankfully I didn't get fired. However, I did miss out on a weeks pay. The computer finally arrived on the 5th after I ordered on from Dell. Needless to say, I returned the one from Best Buy and a couple other things I had purchased from them. I will be canceling my Best Buy credit card and NEVER buying anything from them again. I will be telling everyone that will listen about my experience.”
“Dryer was supposed to deliver on Dec. 6. Called Dec. 6 for updated delivery time. I was told the delivery was being postponed a week. As a Total Tech member, I called the specialized customer service team. The moved the install to Dec. 8. On Dec. 7, I added a in stock item ( same warehouse as the dryer). Email comes through that delivery is now December 16. No luck moving the delivery date. Gave up on Best Buy and purchased from Lowes. Next day delivery.”
“I placed a laptop order on Cyber Monday, to be delivered by UPS in two days, then I received an email that the carrier company is returning back my order due to incomplete address on the package done by best buy, they sent an email that my order has been canceled and they will refund me the money , I called cc that I don't want refund and I need my order, they mentioned you will get a confirmation email when your order is ready, which I never received!!!! Then everyday they mention wait for tomorrow, and opsss offer is ended and laptop price now is over 1000$ and there is a hold on my order so cc told me cancel your current order and place a new one
I don't recommend dealing with this company everrr”
“NEVER EVER WILL I PURCHASE FROM BEST BUY AGAIN, NO MATTER HOW GREAT THE SALE CAN BE..I HATE BEING OUTSOURCED WITH THEIR CUSTOMER SERVICE AND WHEN YOU BUY SOMETHING FROM THEM AND TOLD YOU CAN PICK UP THE SAME DAY DO NOT BELIEVE IT AT ALL. REFUNDS TAKE FOREVER TO GO THROUGH WITH THIS COMPANY. BEST BUY WAS GREAT BACK IN THE DAY, NO LONGER!!!!! CAN'T SPEAK WITH THE STORE DIRECTLY REALLY??? BEING TOLD DUE TO COVID DOESN'T HOLD WATER THIS IS 2022. GET OVER IT.”
“Ordered product. Delivered product wrong address via UPS. Neither Best Buy nor UPS wants to deal with it. Best Buy hired UPS to deliver it. It IS your probem.”
“I talked to a young man named Gabriel Lee. He was so helpful. He works at the Mayslanding, NJ store. great guy, very helpful. Please give that man a raise. He deserves it. Kim”
“They up my order without even an apology. This is a Worst Buy not Best Buy.
The customer service is very bad long holds then they won't even care and argue with you 😂😂
What a joke company.
I'm going back with Amazon great customer service and cheaper too and they actually do deliver your order”
“I ordered 4 kitchen appliances online on Sunday Dec 27, 2022 while chatting with a Customer "Care" agent. Before I gave my cc he scheduled delivery for all 4 items for Wed Nov 30. While on chat with him I entered my cc and got confirmation of the order by email but it said to go online to schedule delivery, and that Dec 31 was earliest date. Customer Care rep was still on chat with me so he escalated the chat. New chat person comes on and assures me all 4 appliance would be delivered Nov 30. But email from Best Buy showed only dishwasher was coming on Nov 30. So I got a supervisor (Patrice) on the line and she said she could get this worked out and all 4 appliances would come on Nov 30. After 3 days she still didn't get it fixed and my appliances did not arrive. On Wed Nov 30 she was supposed to call me back at 1:30 pm. She never called back. I've been on hold for over an hour being transferred from department to another. So I finally got someone and asked for order to be cancelled since promised delivery date did not happen. So I get a refund, but not for the full amount. The Best Buy charge on my cc statement is $3159.17, but I only got a refund of $2690.68. I was told this was due to gift cards my order earned and that I would have to go into store to return them (they were emailed to me when I placed the order but I never used them and never requested them). What a joke! Why should I have to go into a store in another city if I did all this online??? If I don't get a call back today with a refund for the full amount I will be contacting Better Business Bureau and placing a dispute on my cc with Best Buy. The many hours I wasted on this I can't get back, but hopefully this review will stop someone else from wasting their time and money.”
“As I’m reading others comments this is something do on a daily basis!!!!!
So here’s my story. Let my start by saying I’ll never order anything from these people ever!!! First I order my son pc for Christmas that was suppose be delivered today 11/30/22, I receive a email this morning stating it won’t be delivered until 12/14/22 but I had the option to pick up at store which was a lie!!! Call customer service they no help don’t let you speak to a manager or anything also Mr William if that’s his name hung up in my face without resolving my issue. I’ve also ask Mr Willam for his ID number he state that he’s not allowed to give me any information on his self which I don’t understand. Best Buy is the worst!!!!! Save your money don’t order anything from them!!!”
“Purchased a product online Sunday and was told that it would be available for pickup on Monday. Monday comes, and I get an e-mail stating that my product is out of stock, and will take a week to come in.
If you want to keep losing customers, then quit selling our products to others before we have the chance to pickup the product.”
“I don't think you care about any reviews, but I am doing it anyway.
I ordered a product 22nd, I got an email on the 23rd at 6.51 pm it is ready to pick it up in 3 days. Then I got an email on 25th that my order was cancelled because I didn't pick it up in 3 days.
On my order day, my product wasn't ready in the store; how can you count it as the 1st day? You are the WORST BUY.”
“I went into the Best Buy on Wendover in Greensboro NC, around 9:30a. this morning, the most amazing person greeted me. I went to look for a cable for my job. She stopped me, and said Good Morning, and asked could she help. I had a picture of what I needed, and she was so helpful, the next thing I knew someone was on the side of me with what the cable I needed. 😊 I believe her name was Natia, what a beautiful personality she had. If more people were in the world like her OMG. Thank you for making my day. Best Buy keep her, she’s amazing.”
“Ordered an iPad online for in-store puck-up. Went to the store but no one could find the item. Literally 6 employees walked up, listened to the problem, then either walked off or stood around taking with each other about non work related topics. Total unprofessionalism. The manager, Jordan, was among those standing around basically being useless. When I asked for a manager he introduced himself. I asked for someone above him and was told "there is no one above him" This is ridiculous. The owner of this store should be ashamed. There are other places to shop and vendors would be wise to stop doing business with best buy.”
“Purchased a computer from Best buy on Friday. After my credit card was run the salesman said they did not have it in stock and would need to ship from another store to my home, but I would receive it via FedEx the following day Saturday. It did not arrive so, Sunday I returned to the store and was told the computer was packaged and ready for shipment, but FedEx had already come on Friday so it didn't make the shipment pickup. I was also told FedEx does not pick up on Saturday or Sunday so it would be shipped Monday. On Monday checked the Best buy website which said my computer was shipped on Friday. FedEx package tracking said they have never received the package that a ticket had been created on Friday, but computer was never given to them. Talked to customer service at the store and national customer service they don't know where the computer is but refuse to refund my Money because a FedEx ticket had been generated. I had to send documentation to my credit card to dispute the charge. Still don't have a computer and BestBuy charged almost $1,500.00 to my credit card.”
“Worst Customer Service ...will be buying my items elsewhere...after ordering 2 iPads 2 weeks ago I get e-mails saying delayed delayed until it says canceled, customer service does nothing to get this rectified ..I have to wait for them to go back to the warehouse to get a refund and then re-order on my own which will prob take another 2 wks..blaming carrier and not taking responsibility for their products to get to the customer on time...save yourself the aggravation and do your holiday shopping elsewhere!!!”
“I have spent the past 3 1/2 hours with comcast-level customer support trying to find out why the oven that I ordered to be delivered & installed today isn't here & was rescheduled for 3 days from now without my consent (with a 12-hour delivery window). No one at best buy, not online support, not phone support, not supervisors, not 'field managers' has any clue how to help. A truly hellish morning this has been. Never again.
I literally hate Best Buy now.”
“I purchased a Roku streaming device. I did not realize that unlike Roku and other retailers who provide a 30 day return allowance, Best Buy only allows 14 days to return. I have had nothing but problems with the device. It often generates an error message requiring me to remove the stick and unplug the tv which is a hassle. I have tried plugging the stick into a few different HDMI slots and it keeps happening. Best Buy won’t take it back and Roku indicated that I need to deal with Best Buy. It’s only a $30 item but it’s frustrating and a matter of principle. I also noticed from comments that others have had this problem as well. Best Buy should be consistent with the manufacturer’s return policy, particularly in light of this being a known common issue. It’s been less than 30 days since purchasing it. In the future, I will do my business with competitors that offer 30 day returns. I have wasted a lot of time on such a small purchase.”
