“My daughter ordered a washer and dryer and the people they sent out set it up wrong. Then they sent someone else out and they didn't know how to set it up either. She had to return it. What a waste of and time out of work for nothing.”
“I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I strongly encourage everyone to avoid the store at all cost.”
“I bought an insignia washer Feb. Of 2021 from Best Buy it broke 10 months later in Dec. It took until May 2022 to get a replacement and it broke August 28th. Do not bother with this company. What a horrible product and customer service. Worse experience ever.”
“Decided to buy a phone from best buy. They said my info could be switched to the new phone and was compatible with us cellular. On the new phone I couldn't send or receive messages, and when I called us cellular they said they couldn't activate the new phone because it's not compatible. Not to mention I already bought a case, screen protector, and would have to pay a ridiculous 45 dollar fee to return it. I lost money because of them. Story short buy your new phone directly from your carrier and have it set up there. Best buy shouldn't even be allowed to sell phones.”
“I just had the worst experience ever with Best Buy. I ordered a e-bike on 8/20/22 with delivery and installation for 8/27/22. Today I got a call from the technician at 8:45 AM stating that he is on his way to pick up the product from Best Buy Orange and he will be at my house around 9:30 AM. At 9:15 AM, he called back stating the e-bike did not arrive at the store and for me to get hold of Best Buy Customer Service see what is going on. I called Customer Service, I was told they will bring the bike by 4:00 PM and a technician will call me when they are on their way. At 3:30, called BB again, I was told they do not know why I was told they will bring the bike because the bike is not in stock. What??? I was flat out lied a couple of times today. This is the worst Customer service ever. Please take your business somewhere else. Not worth your time and money. I spent almost 8 hours trying to get a status on my order to come to the end where they reschedule me for 2 months out. Absolutely ridiculous!”
“I bought a Samsung - 28 cu. Ft. Large Capacity 3-Door Frech Door Refrigerator on April 1st. It was to be delivered to my home in Round Rock, TX on May 2nd. Upon delivery, it was found that the door handle to the freezer was the incorrect size and would not fit on my fridge. The delivery man said they would get an order placed ASAP to have a new door handle delivered to me. In June after I still hadn't heard from the company, I called in and was told no order was ever placed. I then attempted to place the order with the Online Support Team, who said they couldn't assist so I had to call in and place the order. I called in and was told they couldn't assist and I would have to go to the store. I went to the store, even though it was entirely inconvenient, and the Supervisor placed the order for me. The following week I received a call to "confirm delivery" to my old Nebraska address. I told them that was incorrect and they said due to my "new address" the delivery wouldn't be until July. July comes around and I was told the refrigerator was back ordered and it wouldn't be delivered until Aug 1st. The day before it was to be delivered I was told "Oh it actually isn't in our warehouse yet, the soonest we could get to you is Aug 24th but we PROMISE you will get it then". They also informed me "You're lucky you called when you did because your 90 day warranty is about to expire!" I told them I have yet to receive my actual product that I paid for and it was extremely unprofessional to make that remark. It is now Aug 23rd and I was just told today that "Oh no, it's not in our warehouse again and the earliest we can get it to you is Sept 16th". My fridge was delivered on the 2nd of May. It has already been almost 4 MONTHS and I will still be waiting another 3 WEEKS to receive a door handle so I can access my freezer. This is entirely unacceptable and unprofessional behavior.”
“The Geek Squad at Best Buy are second to none. Always courteous and extremely efficient in solving my problems.
Plus there is always staff on the main floor of BB who are very helpful and they always show me where to go when I'm looking for a product.
I wish all other large outlets like BB performed in the same efficient and friendly manner.
Richard Moody - Cranbury NJ”
“I had a refrigerator delivered last Friday. Upon delivering the appliance, they made two dents. The functions of the fridge were never explained. And the 24 hour survey was never sent.”
“Ugggggg, after dealing with Geek Squad for weeks to get my washer installed - I had given up on them being able to install a gas dryer, they installed the washer on the wrong side! I had a 12-4 window and they slyly called me at 10:30 am and said they were on their way to my house. I was able to get a friend over to let them in because I couldn't get home by the time they arrived. And, when I arrived they had put the washer on the right side of my laundry area. 22 years the washer was on the left side like normal, but Geek Squad decides it needs to be on the right.”
“I purchased a home theater system in July. They set a delivery date for the next week. I got an email saying I couldn't have it delivered until September 15th. I went to the Best Buy store in Springfield, OR. They said my home theater system was available
and didn't know why I hadn't been notified. They set a new delivery date for Friday, August 12th, then I got an email saying my delivery date hadn't been set yet. So now it's set for Monday, August 15th. I don't understand why this is happening and I'm very disappointed in the service.”
“I purchased headphones on 8/10. The assistant said none in the store. Received ear buds on 8/11 in the mail. Apparently the wrong sku number was used. Returned to store on 8/11 and was given the headphones that were in stock. Advised assistant at Return Desk that I had opened package, as he had asked. This morning I found on unopened plastic bag of earplug replacements. As a helpful consumer I wanted to let them know that they were missing from the returned item. And said I would bring back to store the next time I was in Hyannis.
The person on the phone called me sir and ai corrected her. She then went on to say that any earbuds that had been opened would not go back on the store. I advised that I had not tried on the earbuds and the rubber replacements package had not been opened.
She started talking about the policy of not putting them on the floor if opened, which I understood. Just wanted her to know I could return the rubber replacements so that the box would be complete.
She continued to argue and told ME to calm down. Told her I was hanging up as she did not apparently want to understand that the item was fine and I was trying to be helpful.”
“True rating is not 1.0 star, it is .01 star!! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! Best Buy has the most unprofessional, inept, incompetent, and ignorant customer DIS-service, perhaps in the world. They have a 3rd party contracted call center that is a total failure in all regards. They stated they have no ability to reach the company, Best Buy, who has contracted them to be the "customer service" arm of Best Buy. Just one of many lies they told me. This all started with my reaching out to share valuable information about a scamming operation purporting to be Geek Squad auto-renewing a service agreement. They spewed one lie after another. They were arrogantly ignorant in their handling the matter. The Best Buy or Geek Squad company/entity are clearly the sourcing of my customer information, either by being hacked or by selling my information. Either is despicable, only out trashed by the absolute lack of any concept of customer service and outright deceitful lies that spewed from the disgusting Philippine call center... well I retract that, because Best Buy has contracted with the losers, so I guess they are the worst. Having contacted Best Buy Corporate HQ they reiterated the same garbage... they have no ability to reach any appropriate party at their office, the Best Buy Corporate HQ. They in fact, actually transferred me twice to the sorry and pathetic Philippine #rd party call center. So, I guess Corrie Barry (CEO) and her ivory tower cronies have reached the pinnacle in the customer DIS-service realm. How pathetic and utterly shameful!!! May your company fall to the bowels of the retail poo-poo pile! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! They are below the squalor of the pigs in the pen.”
“Never, ever again will I shop or buy anything at Best Buy.
About 2 1/2 years ago, I bought a HP Envoy laptop for my wife, about $750. Now, the left hinge has broken, triggering a crack two-thirds up the screen. Nothing works. The computer has never been dropped, abused or anything (not ever carried - it basically sits on the same table).
I realize the warranty is out, but I found on line that literally hundreds of these (and other HP laptops) have done the same. I found there is a class action lawsuit pending again HP, for faulty design, which is obviously the case. Dozens of other postings outline the same problem.
I tried go call Best Buy in Lynchburg, Va., yesterday, where I bought the computer, hoping to have a calm, pleasant conversation - look, the computer has failed due to a design fault, I know the warranty has expired, but could you cut me some slack on repairing it, or on the purchase of a new, similar one? That seemed reasonable to me.
I called the number listed for the Lynchburg store, and after 30 minutes on hold, was connected to a heavily accented female who when pressed said she was with "Best Buy International" in the Philippines. I tried to talk with her but you can imagine explaining "class action lawsuit" to a person with barely any ability to speak English? Finally, I gave up and said (politely), look, you obviously have no idea what I"m talking about - just give me a number so I can call the store. Her reply (honest to god):
"They don't have a phone. Why don't you just go to the store.. Goodbye." Click.
The store is 25 miles away. Here I am speaking to someone who doesn't speak English, 5,000 miles away, trying to get a reckoning from a store that sold me a defective product.
Bye, bye, Best Buy.
In”
“I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...”
“HORRIBLE CUSTOMER SERVICE
I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. ft. Freestanding Gas Range.Return and exchange support to happen seven month ago .They still fail to do so.
The 888-237-8289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur . I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me.I am stuck with not fully function gas range .
I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.”
“How absurd that you can not contact the customer service department at the store you purchased your product from. You have to deal with the rude idiots from the national customer service number.”
“DO NOT PURCHASE FROM BEST BUY.
UNFAIR BUSINESS POLICIES. DONT GET RIPPED OFF. AVOID BEST BUY.
I purchased a simple $500 laptop on line from Bad BUY. It was to be shipped to my home. I received numerous emails informing me that it is shipping, then updated to delayed, then another "arriving soon" then another "delayed". It is a nightmare attempting to speak with a human being for customer service. I call local store. They say cannot help me because it is "shipping" to my home. 10 days later it arrives at my house, box damaged, re-taped. I did not open the box. I take it to local Bad Buy store. Tell them this is how it arrived to my house. I do not "trust" this electronic device/laptop when it arrives like this. They open the box. The internal box that holds the computer is dented/damaged. Person at counter evens says, "Yes, I would not trust this, wow." They have the exact same laptop at the store. The store manager tells me that he CANNOT give me that some computer because it is no longer "on sale".
WHAT? ARE YOU SERIOUS?
AFTER ALL OF THIS, NO FAULT OF MY OWN AND YOU WANT TO CHARGE ME A HIGHER PRICE! $300 MORE?
GREAT customer service Bad BUY! I will go higher up. You have not heard the last of me.
Do not go through the poor experience I have had.
Make your purchase somewhere else.”
“From start to finish terrible service. Sales associates know little or nothing of products. Service and shipping is a circus. Blame everyone from vendors, shippers and customers but take no responsibility for anything. Website and phone service is literally a scam, hours on hold and outsourced. Zero resolution to any issues with service people knowing less than sales staff and what’s on the script they read from. Hours wasted and offered a $15 gift card after wasting two full days and loss of business! And you guessed it, no resolution and no responsibility on Best Buy’s part. Terrible company and make credible vendors look bad.
Buyers beware”
“They can't seem to be able to deliver my washer and dryer. I just had to set up my 3rd appointment! The first time they said they couldn't get my washer and dryer out of the laundry room. My gardener did it for me. Then they gave me another window and didn't show up. A 7-11 window. I call them at noon and they say they can't talk with the truck (???) but the dispatcher said they were told to cancel the delivery (???!!!!). Now I have Mel telling me I have to wait another week. Can I trust them at this point?? How I wish I bought this form Lowes or even Home Depot. This has been a nightmare.”
“I purchased a tablet online from bestbuy.com but before I did that I called the Amherst store on Niagara Falls boulevard and asked the the person that answered the phone if if I did that could I bring it in and have everything transferred from my Tablet to my new he said yes dad yes I then asked him about printing options and he said we can discuss that when you bring your tablet in to transfer your files I said great.. Are my tablet came in took it to the store and it was told that they will charge me anywhere between 40 and a $100 to transfer my files from my old tablet to my new What are you kidding me right now I purchased it from them they will Best Buy will do anything to rip off their customers I will never ever buy anything or Stop foot in that store again”
