“If there was a rating of minus 0, I would rate it that. The WORST customer service EVER! Once they sell you something and take your money, they don't want to hear from you. Comcast had the worst reputation for customer service, but, Best Buy has them beat. They should be renamed WORST BUY. Stay out of that store or you will regret it.”
“I caled number given to me to verify appt. They switched me to delivery. Was on hold for 1 hour 25 min and I finally hung up when the installer text that he was on his way. Initial announcement on phone, your wait time is 34 min. WRONG”
“A horrible delivery experience!
We recently order our third major appliance (a freezer) from Best Buy last week. A year and a half ago we purchased an Open Box Refrigerator that was further damaged because it was sent to Chicago instead of our address near Indianapolis. The store gave us a further discount and the refrigerator arrived on schedule.
Next we purchased a dryer six weeks ago and had no issues with it.
Now comes the freezer. Our old freezer still works so we wanted to wait until close to the arrival time to remove the food. Once we learned when they expected to arrive, the food was packed in coolers and boxes- but mind you, it’s summer.
While my husband was unloading the freezer, the delivery folks called x 3 on one number provided. They cannot find the address. This is the same address we had for the other two deliveries.
My husband had his cell phone with him but didn’t receive a call on it.
They canceled the delivery for that day. Now we have food frosted over and while we expected to lose some of it we didn’t think it would be for this futile exercise.
We talked with the store and customer service. We feel they do not care. And by the way-neither does corporate. It was a 25 minute wait to reach someone. We will not do business with Best Buy again”
“I ordered a window unit a/c from Best Buy. They did not deliver it and said it was in limbo which means they never sent it. So, stupidly I ordered it again. It was not delivered on the date they said it would be. So far I was without an a/c in Texas heat for three weeks because of them. From the store to the customer service, the people I talked to were totally incompetent. No two people know what they are doing. It was to be delivered late on a Monday. By this time I couldn't take the heat anymore so went down to Lowe's and purchased an a/c and had it installed. It is not the brand I wanted but at least it's cool in here. When the Best Buy a/c arrives, late of course, they wanted us to bring it down to the store and they will give me my money back. We are 82 and 91 and they expect us to lift this box in the car? My daughter called the 800 number and told them the problem and they sent me a return sticker to give to the Ups man so it will be returned without us lifting it. This woman at the 800 number is the only person that knew what she was talking about. I will never buy anything from Best Buy again.”
“This whole purchase has been a complete nightmare. From week one from the ice marker to the computer screen freezing up until 7 months later of both sides of the freezer not working and it already needing freon. I waited almost three months from 2/27 until the months later for my refrigerator to finally be repaired. We had to clean out an old freezer that we had in the garage to store meats during all that time. Best buy offered me to swap out the refrigerator but since I had gotten it during a holiday special price match with Lowe's I could only get the dollar amount refrigerator that I had paid for. Since we had an horrible experience at BEST buy thus far we purchased our Samsung dual convection stove to match our Samsung hib fridge from Lowe's. To swap out for a lesser value fridge than our stove would not make any sense. And to lose the deal we got from Lowe's just because of a malfunctioning appliance from best buy was not a good deal to us. So went tech's and out our home. One tech asked us what was wrong with the refrigerator and asked us why the last tech had order those specific parts for it. We asked him to ask the previous tech any questions about the parts before he would arrive to our home to repair the fridge. Obviously that never happened. Regardless, we toughed through those months and the refrigerator was repaired. We was told we could do a food spoilage claim since once we were told it was repaired and it never was and since we went through several months of a nonfunctional unit. We received specific instructions on b how to fill out the claim forms worth am geek squad/BEST buy rep. He told us to use the same work order number from February since the unit wasn't ever repaired until Samsung repaired it in May. I told him I would have several claim forms. He had to look up the form online since best buy had recently changed the steps in submitting a claim. He stated I wouldn't need to provide any receipts and he instructed me to use the SAME claim number for each form. I was under the impression that each claim form although under the same claim number would be handled separately, since each claim happened within months of each other, or are we being penalized because the repair was never completed.
The first food spoilage claim was when the freezer first went out in February. Our meats in our freezer on the left side defrosted
The second claim form was once geek squad's rep Eric (or whatever his correct name is) came out and told us the freezer was repaired and I immediately went grocery shopping. You can see according to my attachment the left freezer was never fixed
By the Third time BEST buy wanted to swap out the unit. That's when I found out we would get the short end of the stick since we took advantage of PRICE MATCH GAURANTEE. Yes we got a great deal on this fridge o well we thought we did ...but since the unti didn't work we was short with the wish would have just bought it from Lowe's thought. So by this time of course we said no to the swap and getting a much less expensive fridge and so even though we paid for geek squad we heard the words of CALL THE MANUFACTURER. So reluctantly we did. By this time the right or left side of this quad hub frezer was not working and neither was the refrigerator. The Samsung rep said he would fix it but it would probably need to be repaired again later when it was most likely out of warranty.
With a "FOR NOW WORKING" refrigerator. We figured well at least let's fill out the FOOD SPOILAGE CLAIM FORM and get all the money that we lost in groceries back.. To then be faced with our FSCF declined. Then 4 or 5 times of calling for five days to be hung up on by the system. To then getting told to email any issues we were having. A response to our email: SEE THE ATTACHMENT!! Only one claim form was approved!!!! I'm guessing this happened since we only used ONE WORK ORDER NUMBER LIKE WE WERE TOLD TO. So I called Samsung to try and get another work order number. PLEASE PLEASE PLEASE SEE THE ATTACHMENT TO SEE WHAT HAPPENED WITH THAT AND PICTURES OF HOW HORRIBLE THIS HOW SITUATION HAS NOW CONTINUED!!! The Samsung rep would not disconnect the call for almost 2 hrs. She knew i would be immediately connected to a survey. Her determination to prevent me for giving her a direct score of her poor customer service she felt the need to stay connected. I was traveling and had no need to be doing anything else. I also was curios on n how long she would continue with this behavior. I come frim sales and have commissioned just about my whole life. This is unacceptable behavior and companies that maybe struggling to survive in this growing economy need to know why. Customer service is directly affected to sales and growth of a business..thus the reason for all the survey's being given.
MY UNIT WORKS FOR NOW
IM PUNISHED FOR USING PRICE MATCH WITH BEST BUY
I AM GOING THROUGH A HORRIBLE SINKING IN QUICK SAND NIGHT MARE BECAUSE MY UNIT DIDNT WORK FOR ALMOST 3 MONTHS AND TRYING TO GET REIMBURSED FOR A SERVICE BEST BUY SELLS SO HARD
TO THEN BE KEPT CONNECTED FOR ALMOST 2 HRS SO I COULDN'T LEAVE A SURVEY BY A SAMSUNG TECH
WHAT I WANT??? NOTHING IM DONE!
BUYERS BEWARE OF SOMTHING THAT LOOKS GOOD:
PRICE MATCH
GEEK SQUAD EXTENDED WARRANTY
FOOD SPOILAGE CLAIM”
“POOR, POOR POOR. Maybe Best Buy but the service is HORRIBLE.
The Geek Squad value 0. Customer service value 0. Spent 5 hours total in waiting time on the phone for someone to answer. Transferred to different departments and still on hold. It's worth to pay a few dollars more for an item from another store to get the service you need.
Never ever again.”
“ABSOLUTELY HORRIBLE!!!
"Never will order anything from them again. I bought a phone online from them it was to be virgin mobile said it on my papers from shipment too. I get the phone and it's boost mobile. I have been dealing with activation issues since October 18, 2018. Went to 21st1 best buy stores, they told me to ho through boost mobile they can't help me because best buy scanned it wrong at shipment, then I was told to call Virgin mobile and they did absolutely nothing because they couldn't. Got treated rudely at Best Buy stores and got hungup on twice by the rude customer service representatives. I will never ever order anything from them again or walk in their stores again. They will not reimburse my money or give me a phone for free since they took my money for a phone that has never worked."”
“Don't go to Best Buy in Collegeville, Pa. if you want to buy Consumer Cellular services. I visited there yesterday with two other family members to purchase SIM cards and connect to CC service. I was told that they do not sell Consumer Cellular or the SIM cards. I know this is not true because a friend of mine visited there last week and had no problem in getting connected to Consumer Cellular. Apparently they did not want to be bothered on the day we visited the store. The two employees that I questioned about getting the service were condescending to the point of being rude. They have lost a customer.”
“St. Louis Blues Fan kept from watching playoffs. I have a friend; he has been a St. Louis Blues fan forever. He cannot watch the Blues games this week (or last) because of buying a TV from Best Buy in South St. Louis County. He purchased a 65” TV from the store in February. As the games began to heat up, he started having problems with the TV. He called the store and they sent out Geek Squad. The guy actually broke the back of the TV while trying to remove the panel to fix the motherboard problem. It was very obvious, from anyone with any kind of tech experience that it was a screen problem, not a motherboard problem. He said that he’d get the back replaced and told my friend it wasn’t the motherboard. Another guy came out later to fix the screen (and the broken back panel) and said it would take up to 12 days to get in the part to get it fixed. My friend said that he wouldn’t be able to watch the playoffs. The Geek Squad rep answered with “Well, you can at least listen to it.”
They did not offer a loner or a replacement. My friend and his wife are elderly and disabled. They have both made multiple calls. Best Buy told his wife that she wasn’t on the purchase receipt, so they would not talk to her.
Tonight is Game 6. He’s waited for almost 50 years for this. He’ll listen to it. He figured out how to use his remote to switch to HDMI so he can get the sound on.”
“Similar experience. The delivery did not take place on the date promised, nor was I notified. I had to call to find out. The customer support line was not at all helpful. Once the product was delivered, the dryer did not work. Now I find my self again waiting for Best Buy to contact me to take action on my issue.”
“Awful delivery experience. Driver who was delivering an appliance called and said he was going to deliver earlier than scheduled and never showed up for delivery. Called customer service which took about 40 minutes and they said I would have to call best buy to cancel or reschedule the delivery.”
“HORRIBLE EXPERIENCE WITH BEST BUY
What a HORRIBLE EXPERIENCE. At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY.”
“I purchased a washer and dryer from Best Buy online using my Best Buy credit card. I set up a free delivery date for the 19th of May. 19th of May comes around and I then receive a text saying it is delayed and to call them. The store shows they have it in stock... the store that is only 2 miles away from me. So I call them to see what is up. They tell me it didn't get on the truck and the next available date to deliver it to me is June 25th. What??? So I told them to cancel the order. It has now taken 4 days to show the reflection of the return back onto my card. My card's limit was 2k, and now is locked at $750 with a zero balance? Long story short, I can't order a different set, due to it showing that there is a ghost charge eating up my credit limit. They have patched me back and forth from Best Buy online to Best Buy credit card for 2 hours straight... saying "you will need to contact these people, not us". Best Buy is by far the worst company I have ever had to deal with. ...closing the account and going to someone else with a way better review.”
“Deliver of refrigerator was 50 minutes late. Ordered refrigerator hinged on the left. It was hinged on the right and I was told I would have to schedule another delivery for $25.00 if I wanted it changed. The hinge cover is missing. I asked the delivery person where it was. He looked in refrigerator and said, "it's not here". Incompetent idiots!”
“Best Buy does not value their customers enough to help them resolve billing issues. They don’t provide a number to contact someone directly, you have to write a letter and then you don’t get a response. Best Buy mails monthly statements late, which means your payments are late and then you are charged a late fee. This has happened to two of our family members and several of our friends.”
“Bought a TV insignture brand for $145 plus $20 dollars insurance total amount $157.08 ,it tipped over ,and cracked inn the inner screen , because it is cheep , and poorly made product , only had it 9 days Best buy wouldn't replace it 👎😈 .I will never buy anything from them again they sell junk products .I also bought a notebook that stop working too . I give them 👎👎👎👎👎5 thumbs down..?”
“Ordering online is awful! I ordered a watch for it to be guaranteed for a Saturday. Never came, Monday a new one was shipped, and again it never came. Customer service was no help, and only offered a refund which was not immediate. Very disappointed.”
