“Two terrible interactions in one month. The latest involved an automatic renewal of my Office365 subscription through Best Buy. I was charged on Aug. 7, but started getting notifications in WORD that my subscription had been cancelled. After 2 1/2 hours on the phone being passed from dept. to dept, the upshot was that, as far as Best Buy was concerned, my subscription was active and that if I wanted them to investigate why Microsoft didn't reflect that, I would have to pay a one-time tech support charge of $99. I told them to cancel the subscription (I went directly through Microsoft instead). 10 days later, I didn't see a credit. Two subsequent calls to Best Buy - reps said the credit had been issued, but it would take up to 15 days to show up because my credit card company was really backed up with requests and slow to issue the credit. I called my credit card company today, and they had no record of any request being made by Best Buy for a credit.”
“If you don't know how bad your customer service is...you shouldn't be in the position that you are in! Shop a few of your stores and try returning the items!”
“Ben at BestBuy in Spanish Fort Alabama did an excellent job today with a purchase I had that was damaged. Quick and easy and very professional. Thanks Ben.”
“Got home with a broken tv. Best Buy loaded it in my truck so I should have no problems, right? Took back after opening and they told me it was loaded incorrectly. YOUR GUYS LOADED IT!!!!!! They would NOT refund or exchange. I’ve always hated Best Buy so why I even went there is a mystery!! DO NOT USE BEAT BUY!!!!”
“On August 20th I ordered over $1000.00 in kitchen appliances online and scheduled a delivery for the 23rd. The 23rd comes and goes and no delivery. I tried calling the number provided but get a message they are experiencing higher than usual call volume and the wait time is 2 hours, 43 minutes. I used their online chat and was lied to by multiple employees. No one could ever tell me what happened to my order. I finally had enough and told them to cancel my order. My advice to everyone, STAY AWAY from best buy. Worst customer service anywhere!”
“This store has lots of employees, all of them talking to one another. When someone finally asks if I would like help, he/she is totally disinterested.
It's been this way every time I've visited.”
“I have never felt more ripped off in my life. They over sell and lied to me. They charged $300 to install a tv that took less then 45 minutes. Don’t buy from Best Buy”
“Best Buy customer service is extremely poor. We picked out a built-in microwave and a trim kit, scheduled a delivery and paid for both. Delivery day came and we got a trim kit and no microwave. First phone call, by the delivery guy, they said it was just a mix up and would be rescheduled. Second phone call, by me, they said there were none available and I should go back to the store and start all over! Tough luck!”
“We bought a washer and dryer, August 10th. Can’t deliver until August17th between noon and 4. At 3:53, my husband gets a call, truck broke down. No delivery today. Delivery date scheduled for tomorrow. If not delivered tomorrow, I will cancel it. After reading these horrible reviews, I will be surprised if they show up tomorrow. Not happy with Best Buy! 😡😡😡😡😡”
“Don’t buy appliances from them! They sell you items such as a stove, in which you may need a part for installation, but don’t supply the part or sell it. They say they will install, but hire third party delivery companies who will not install because they aren’t insured. Have had to wait at home 3 different days to try to get my appliances installed that I purchased from Best Buy. Would give the 0 stars but this system wouldn’t allow me to write a review unless I clicked on 1 star.”
“Let me start by saying One Star isn't low enough!
Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this.
Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine! What!?!
In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!”
“Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.
I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon.”
“Rose, James, and Cody were fantastic in the cell phone department in Bradley Illinois. Very helpful and patient getting a cell phone hooked up for my father. My sister and I are very grateful for their help. Thanks again.”
“Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.
NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes.”
“I took my HP laptop in to get a new power cord. I wanted to plug the one the salesman recommended. He said I had to purchase it first. The cord was $40.00. I didn't think this was good customer service. I went home and ordered the power cord and a new battery from Amazon for $50.00. Loss of a sale Best Buy.”
“Purchased a Dell laptop for $1800 in Feb. in June it failed to load op system . June 26 we returned to store a second time and they sent it in to "repair center" today is July 29 and after 3 separate "escalations" , hours on the phone and 1 ... yes, one ... returned call in more than a MONTH I am about to contact State Attorney General because NO One in Best Buy can tell me ANYTHING about this laptop except that it is at a repair center waiting on a part. they cant even SPEAK to this repair center apparently according to Best Buy.
I am an Elite Plus customer, spend thousands at Best Buy every year, but that will change now for sure.
Totally Disgusted.”
“On June 10, 2019 I purchased a "new" Apple iMac at the Springfield Ohio Best Buy (store #790). Salesperson was professional, personable and very knowledgeable. The iMac purchased was to replace a 12 year old iMac that has served me very well but had reached the end of its service life. I chose to purchase the recommended model and it has, for the most part, proven to be a satisfactory decision. However, yesterday I experience a problem (created by me and not the computer) that required that I take it in for some very minor service. I decided to use an authorized Apple service provided other than bother with returning to my point of purchase. While very quickly diagnosing and correcting my problem the tech ask me to confirm that I had actually only purchased the iMac less then two months ago. When I provided my original sales receipt I ask him why he would ask and he showed me on the screen that my "new" iMac was actually two model years old. Seems that the salesperson had failed to inform me that, while the iMac was new (as opposed to used) it wasn't actually the "newest" model available. And, while I thought I had received a good deal I further discovered that I could have actually purchase a newer iMac elsewhere for at least $100 less then I had paid. While I accept full responsibility for my purchasing decision (and would have most likely still made the purchase had I been informed it was a 2017 model) I am very disappointed that I wasn't provided full disclosure on both the age of the iMac and given no price concession due to the fact that it was, what I and many other might consider, a closeout. If you purchase a "new" car that has been replaced by a "newer" model you can expect to receive a discount on the price as well as having paperwork that would clearly prevent any confusion or doubt about the actual age/year of the model being purchased. I will assure you that this purchase will serve as a reminder to me to shop elsewhere when looking for items carried at others stores and avoid Best Buy. I purchase new, not refurbished, not used or a return, clearance, open box or anything that would have indicated or made me question or believe that I wasn't getting the newest product at the best possible price. Totally disappointed and I cannot image a return visit to any Best Buy.”
“Best Buy Sucks! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT?????? Don't EVER buy anything from this company!”
“I just had the worst experience with best buy customer service. Someone dropped a stack of credit cards in front of my house, and there as a best buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number it was a nightmare just to get to a live agent. I was transfered a few times. I didnt have an account or social that was registered with best buy, so i couldnt get past the automated system. After several attempts, i finally get a live person that didnt speak clear english and didnt understand what I was trying to tell him. He kept asking me for my address to see if it match the info on my file. I felt like i was talking to a 2 year old. i asked for a manager, so he transfered me. The manager was so rude and did not help me at all. This is ridiculous. So much for trying to help a person out, but returning his cards. Best buy has the worst customer service.”
