Name: Betta Living
Rating: 3.30

“Had my Kitchen fitted in March 2014, 2 years on Gloss peeling off cupboards contacted betta living told me their was a manufacturer adhesive problem, they were happy to replace faulty doors and panels. 6 months on have doors and panels sitting in my kitchen and no fitter to do the job, I am being passed on from one person to another and feeling really stressed. If you want good customer service and efficiency then do not buy your kitchen from this company!!”

Helpful Report

Posted 9 years ago

Sorry to read, we are progressing with your warranty concerns I will ask that your Installation Manager give you a call to update you with progress. Kind regards Lesley Customer Services

Posted 9 years ago

“B60815 I would award no stars if possible. I had a cloakroom and bathroom installed last July. Still outstanding snagging problems and, following a major leak which damaged the adjacent bedroom, I'm left with a hole in the wall (the bath pump is installed in the wrong place and this was the only way to access it), a damaged carpet, damaged walls and skirting boards and the constant promise of a return fitter to repair. Offer is an inspection hatch in my bedroom wall! The last promise was today (21st) and so far at 10.15 no show. No responses from MD, apparently you can't telephone him as he doesn't work at the office! I've left many reviews, all with the promise to rectify and nothing happens. Currently forwarded the case to the Furniture Ombudsman.”

Helpful Report

Posted 9 years ago

So sorry to read of your concerns, I am sure that this will be resolved with your Installation Team and thank you for your patience to date. I will ask your Installation Manager to update you today as to progress. Kind regards Lesley Customer Services

Posted 9 years ago

“Fitter turned up two days late to start fitting in a one bed room flat with new kitchen & all appliances in the same room. Fitter was untidy but as a lone worker what do you expect. Still waiting for all the snags & poor workman ship to be rectified. Not a good experience & will not be recommending to anyone. Poor response to Fitter No showing for two days.”

Helpful Report

Posted 9 years ago

Sorry to read of your experience, I have raised this with your Installation Manger (IM) and asked that he work through your concerns with you. I am sure that your IM would like to speak with you about this and will be contacting you soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“From the very start to this point, 1 week after I have had my kitchen fitted there has been horrific service and absolutely no attention to detail. Like most customers I trawled the internet for reviews to try and find some assurance that the service would be at least good and how I wish I would have read more! Do NOT use this company, they send an inexperienced sales person to you who promises you the world, takes all of your requirements down incorrectly, a surveyor, who again pays no real attention to any of your actual requirements, a kitchen fitter who shouted and swore at me in front of my two young children because the end figure that was given to me by Betta Living was wrong and now, as I wait for corrections to be made no pro active phone calls are made to me, instead I have been sat on hold for 15 minutes trying to find out what is going on and have given up! I feel absolutely exhausted from his whole experience, and as a single, full time working mum, a person who stressed the importance of having a kitchen company help me to do this project I could not have been more let down. Overall a horrific experience”

Helpful Report

Posted 9 years ago

So sorry to read about this, I have now raised this with your Installation Manager, who is looking into your order to see what has happened. Your Installation Manager would really like to speak to you about this and I am sure that a call will be placed to you soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 9 years ago

“I was not very pleased with the designer 'attitude. He told me I do not need all this space for wardrobes . He talked out having wardrobes along the whole wall. The end product looks good but has left with little space to hang out my clothes. How I feel now is like I've got two little wardrobes where I'm trying to fit my clothes. I'm very unhappy because the designer Andy did do his job and I'm left with the same dilemma that I initially had.. I was not happy with that”

Helpful Report

Posted 9 years ago

So sorry to read your feedback and that we have not resolved your initial dilemma. I will ensure that this is passed back to the appropriate team. Great to read that the end product look good though. Regards Lesley Customer Services

Posted 9 years ago

“Initially I was very impressed with Betta Living; however I now regret ever entering into a contract with them for a new kitchen, 30 days into the fit and we still haven’t got a finished kitchen, in fact haven’t even got a useable kitchen. A sales man arrived at the agreed time and made a nice design for us incorporating all the things that we wanted in the kitchen. Then a few days later the surveyor came to measure / check the design and everything appeared to be in order. However unknown to us, the surveyor made several big mistakes that only came to light after the kitchen was starting to be installed on 15th February 2016. The first mistake was that the ceramic one & half bowl sink we ordered came the wrong way round to the plans. We informed Betta Living and were told the correct replacement would be sent out by the end of the week. However when the replacement arrived it was not a ceramic sink like the one we had requested. We then phoned again, only to be told that the original sink only came one sided (the wrong way for us); therefore the only option was to have a single bowl ceramic sink. We rejected this idea and after multiple phone calls on our part, we eventually got an acceptable sink. However in the meantime the granite worktop template had been made without the sink in place, although I believe Betta Living has informed them about the dimensions (I just hope the sink aperture is in the right place). The second major error by the surveyor was that he hadn’t allowed clearance for the glass lift up lid on the gas cooker; therefore the lid hit the wall units. Luckily the kitchen fitter was able to reduce the width of a unit around the boiler to allow the design to work. However this required a new smaller width door to be ordered. This did arrive last week and was dumped outside in the rain as we were not informed of its shipment and therefore not around for the delivery. However it didn’t really matter that it got wet because they sent the wrong size anyway (600 x 900mm and NOT 500 x 600mm as requested). It is now 30 days since the kitchen was started to be installed and we still haven’t got our granite worktop, it’s also 30 days with no kitchen sink plumbed in, and also 30 days with no water supply in the kitchen. As you can imagine this is not fun, especially trying to run a household with 3 kids. Trying to get any answers out of Andrea Dennison (our installation Manager) is like trying to push an elephant up the stairs. I’ve asked what sort of compensation they are prepared to offer us, but they must have a problem with their phone line every time I ask, as they never answer this question…… The only saving grace in this mess is Joe the kitchen fitter – one amazing guy, he deserves a knighthood. I can only hope that the granite arrives soon and fits correctly over the sink, and then the kitchen can be finished off !!!!”

Helpful Report

Posted 9 years ago

Sorry to read of your experience and please accept my sincere apologies. I will ask your Installation Manager to confirm the granite fit date with you so that you can finally get your kitchen completed. Once again please accept my apologies. Lesley Customer Services

Posted 9 years ago

“I requested a brochure online three days ago and since that time I have received no less than 16 phone calls, all with voicemails left to my number. I requested yesterday that they take my name and number of the database and yet today I proceeded to get persistent cold calls from this company. I have again today requested they take my details down or I will be forced to contact trading standards about harassment. I hope the person who answered by last call really does take my details down. If I was considering them for my new kitchen before, I certainly am not now.”

Helpful Report

Posted 9 years ago

Sorry to read this, if you could reply with your details name and post code, this will allow me to pass this onto this sales team to get your details removed from the system. I have tried using your name only. Thanking you in advance and please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

“I ordered a kitchen from NEXT (fitted by Betta Living) just before New Year and was informed it would take 4 days to fit with another 10 days for the work top, pity my kitchen still isnt finished when it was started on or around the 22nd January! Its not the kitchen I was sold, not the same extractor, bins in a different place, no breakfast bar due to the now fitted extracor. Delays in items turning up (or not even ordered, dishwasher!), should have been finished (after a delay the begining of March!) now its going to 12 March, so they told me over 2 weeks ago, but still no confirmation that the fitter is coming! How long does it take to fit a kitchen? We have had to have NEFF out to one of the ovens you fitted! No replys to my emails when I request what is happening, You were quick enough to take the cash (over 20K in my case!). One unhappy customer!”

Helpful Report

Posted 9 years ago

I am sorry to hear this and to read of your disappointment. I have raised this with the Installation team, who are looking into your order to see what has happened. They would really like to speak to you about this and your Installation Manager will be in touch soon. Please accept my sincere apologies. Lesley Customer Services

Posted 9 years ago

“Unfortunately I did not do my research and checked the reviews before giving a deposit. After a day of thinking about it I cancelled the order and expected a refund. Over 20 days later this has still not been processed and no senior manager will respond to my emails. Beware they will be quick to take your money but slow in refunding it.”

Helpful Report

Posted 9 years ago

Sorry to read your review and please accept my apologies for the length of time it has taken to process the return of your deposit, this has in fact now been returned. Regards Lesley Customer Services

Posted 9 years ago

“Still waiting for a refund of over £1400 after I was pushed into buying Betta Living kitchen worth £13,000. I was called by another sector of the business where they've advised they'll be able to provide the same kitchen but at a trade price. Unfortunately, they haven't been professional about giving me my money back and I keep being told white lies and still waiting for a cheque. Please don't make a decision immediately when you've had this company approach you. Take your time, when you meet them and let them leave before you make a decision. I feel I'll be losing all this money and have to pay interest until I've paid it back. Don't be fooled”

Helpful Report

Posted 9 years ago

Sorry that you feel this way, If you would be so kind as to reply with either your "B" order number of you details name and full, this will allow me to trace your order and look into for you. Thanking you in advance. Regards Lesley Customer Services

Posted 9 years ago

“Final straw was an electric shock from a double socket hanging off a wire in a cupboard, socket put below a water pipe. Took almost 24 hours and several telephone calls for a fitter to come out and make safe. No follow up call from Mark Edwards the installation manager. From 1st contact with Betta Living the communication has been atrociouse. Had to chase up why my deposit had not been taken. Surveyor changed our house number fro 16 to 1 and despite many phone calls this was not changed. The kitchen went to number 1 as did the fitters. Told the kitchen would be fitted in 3 days by two fitters, 1 person Steve started on Tuesday, by Friday still no sink and laundry fitting not even started. Piece of trim came off, spare sent to number one and even after yet another complaint the fitter was sent to number one. We then had a water leak, we could not turn the stop cock off as hole in the larder cupboard was too small. Result over £300 water damage to ceilings, in desperation went to the showroom to complain, we were told a manager would contact us, it never happened. Tap loose on sink unit, we reported this to so called customer services in October we were told someone would arrange a service call, we eventually gave up and got a plumber in. In no way would I recommend this company. They are totally disinterested when you have any problems.”

Helpful Report

Posted 9 years ago

Sorry to read of your experience for which I ask that you please accept my apologies. I am aware that a fitter has attended recently so I assume that everything has been corrected? I will ask your Installation Manager to contact you to confirm that all concerns have been resolved. Again please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“Placed the order for the kitchen in November 2015 and promised to complete before 15th December and ready for Xmas as we were having family get together. The Better Living People material delivery was nothing but useless. They finished the kitchen 3rd week of January 2016. I have written a complaint letter to the owner and he never replied and show room in my area never called me to ask how are we getting on. The customer relations is very poor and soon as they have taken your money you never exists. I bought the Kitchen from Milton Keynes show room, and tried to speak to the manager and he never was there and left messages and never called back. I will never recommend them to my family or friends. Thangarajah (Milton Keynes)”

Helpful Report

Posted 9 years ago

Sorry to read your concerns and please accept my apologies for you have not had a response to your letter, I have forwarded a copy of this review onto the Installation Manager looking after your order to look into. I trust that you will be receiving a response shortly. Thank you for your patience to date. Kind regards Lesley Customer Services

Posted 9 years ago

“B60815 Finally returned to carry out remedials 6 months after bathroom completed but caused more damage to adjacent bedroom in the process. A few days later carpet in bedroom soaked and my own plumber identified a leaking pump beneath the bath but unable to repair as behind the bath and out of reach, meaning the bath will have to be removed. Promised a fitter today before 10. 11 am and no one has turned up, meanwhile the carpet is becoming more damaged and the wall and skirting board also, probably hidden damage to floorboards also. Given mobile number of fitter but he is not responding. Don't listen to any response from Lesley as it is all words, nothing happens. Worst company I've ever dealt with, do not touch!”

Helpful Report

Posted 9 years ago

Good Afternoon. Sorry to read your comments regarding your installation. I have forwarded your details onto the Installation Manager to look into. I trust that they will be in contact with you to resolve. If in the meantime we can be of assistance at Customer Services then please do not hesitate to contact us. Kind Regards Naila Customer Services.

Posted 9 years ago

“We ordered a kitchen but felt very pressurised into it the guy came to our home he said he be a max of 2 hours however was there for 5!! There wasnt much of a selection compared to other companies. There was no CAD drawing you basically got some scribble on a bit of paper. we were pressurised to pay a deposit up front otherwise we wouldnt get the discount and we told the deposit was refundable it's been over 2 weeks we still haven't received it even after many calls and emails to head office they said it's down to the store and they don't respondo to emails for us or their head office - Avoid at all cost!!!”

Helpful Report

Posted 9 years ago

Sorry to read of your experience, we take all feedback seriously so your comments have been noted and passed onto the appropriate teams to action. On a positive note the refund documents have been received by the accounts department who have confirmed that this will be returned to you in this weeks pay-out run on Friday. Regards Lesley Customer Services

Posted 9 years ago

“Betta living is a classic case of a company that once they have your money,there interest in you vanishes. I had an installation date of 8th December,a tuesday ,i was told it will take 2 days so i booked time off work. They rang me Monday evening to tell me its not going to happen as there fitter was ill and it will be Thursday,obviously annoyed,Thursday came same call,it will be Friday,Friday came same thing,it will be Saturday. Like i said,once i paid up they showed no interest. Fitters turned up to discover that several items were delivered that was someone elses kitchen ? I rang betta living and a driver turned up and took a couple of the items,not all of them ? Kitchen was installed over the weekend and was finished on monday,so it took 3 days. Tuesday morning sink was leaking,rang the fitter,he came and told me he fixed it,Wednesday morning sink still leaking,fitter came back put a new part on,all good no more leaks. I have rang betta living kitchens 5,yes 5 times to inform them i still have 5 pieces of someone elses kitchen in my shed,there reply was a driver would collect,nothing happened. Its 2 months since i had this kitchen done and i still have these kitchen parts in my shed,after many call and false promises,nothing ! Like i said once youve paid up the quality of the service and there interest vanishes,not a happy man ! .”

Helpful Report

Posted 9 years ago

So sorry to read of your experience to date, this should not be the case, for which I would ask that you accept my apologies. I have asked your Installation Manager to look into getting the items you have incorrectly removed as a matter of urgency. Kind regards Lesley Customer Services

Posted 9 years ago

“We were promised the kitchen will be ready before Christmas in 2015 and finished completely on 29th Jan 2016. The logistics was appalling but the construction was very prompt and will not recommends any one to Bettaliving Kitchen. I have written a report of the activities and will submit to the CEO of Betta living and he should take the steps to improve.”

Helpful Report

Posted 9 years ago

Please accept my apologies for the fact that the replacements doors did not arrive before Christmas to complete your kitchen. I am sure that your report will provide a useful tool for continual improvement. Kind regards Lesley Customer Services

Posted 9 years ago

“I contacted betta living for a kitchen brochure and ticked the box on thier website to say I did not want a call about design service. the brochure arrived around the same day as my father had heart attack and so when they called me a few days later I asked them not to call as I wanted to keep the line free for the hospital which they agreed. in the days that followed they rang every day and one day received 10 phone calls which borders on harassment. not an ethical company.”

Helpful Report

Posted 9 years ago

Please accept my apologies and trust that your father is on the road to recovery. Just to advise I have asked that your details are removed from the system but we may not have enough information to trace, just to be sure could you please reply with your full post code and telephone number. Thanking you in advance. Kind regards Lesley Customer Services

Posted 9 years ago

“My lamp has not arrived?”

Helpful Report

Posted 9 years ago

Thank you for taking the time to notify, I believe that the on line sales staff have contacted and the lamp will be with you next week. Kind regards Lesley Customer Services

Posted 9 years ago

“My item was unavailable, despite still being on the website. Having waited 7 days for a dispatch notice it took me 2 emails and 4 phone calls to different numbers to reach the right department. But the right person wasn't available and noone else could help me. I waited 3 hours for someone to call me back, then phoned again. Still unavailable. By now I had found out from other retailers that the rug was a discontinued line, so I wanted a redund. "Sorry I can't do that. Sarah deals with all the online orders and she's in a meeting all day." No line manager or supervisors available to deal with my complaint either. Altogether very poor customer service. Can there really be only one person in the whole company who can refund payment on an unavailable item?”

Helpful Report

Posted 9 years ago

Sorry to read but I believe that you have been in contact with Sarah who has apologised and agreed to get in touch again once the rug is available via email. Kind regards Lesley Customer Services

Posted 9 years ago

“Kitchen was fitted in November and STILL not finished. Hot tap cannot be fitted due to the size of the sink (which was recommended by the 'designer'. Would never use you again.”

Helpful Report

Posted 9 years ago

Sorry to read this and please accept my apologies, I have forwarded this onto your installation Manager to look into for you, I trust that you will be contacted shortly in relation to this. Kind regards Lesley Customer Services

Posted 9 years ago

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