Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling company. Worst service I have ever experienced. It has taken 4 months to supply and now they are just ignoring any contact to complain or claim compensation. I am going to sue the company and will post full details of how to claim against this terrible company. Beta living - if you care to reply it is Steve Broom here and I look forward to seeing you in court.”

Helpful Report

Posted 8 years ago

Dear Mr Broom, Very Sorry to read of your experience with Betta Living. I have noted your comments and asked Andrea Dennison to give you a call from the remedial department. She is looking into your order and very keen to speak to you regarding the issues. Please expect a call today. Please accept my sincere apologies. Regards Laura Customer Services

Posted 8 years ago

“First thing them impressed me was the sales chap. He made all of the drawings by hand; something that took him well over an hour. When finished, the plan was easy to visualise. Today, Adam Nickes (ref: b76101) completed the installation of my new wardrobes. Adam spent two days with me and completed the work to a very high standard. He was creative and asked me to confirm each stage of the plan. We worked on a couple of revisions together and I was pleased to have his guidance: the result looks and works much better than the ones on the original plans. Thought the job Adam was tidy and courtious; keeping the bedroom door closed while cutting to avoid excess dust flooding the flat. I'd recommend Adam to anyone.”

Helpful Report

Posted 8 years ago

Good Morning, Thankyou for Taking time to write this kind review. We are very happy to hear you a pleased with your bedroom furniture and I will ensure your comments are passed onto the sales department and to the fitter. Kind Regards Laura Customer Services.

Posted 8 years ago

“polite and very efficient fitter and very professional work. Never used Bettaliving before but would highly recommend them and use them again. contract noB77319.”

Helpful Report

Posted 8 years ago

Thankyou for your fantastic 5* review. This is brilliant to hear and i will ensure your comments are passed onto all those involved. Kind Regards Laura Customer Services

Posted 8 years ago

“Complete shambles from start to finish. Communication within the company is appalling and customer services is a complete joke. Filed a complaint to the MD but he didn't even have courtesy to acknowledge receipt or reply himself.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to contact us. I am very sorry to have read about what’s happened. I completely understand your upset and disappointment with this situation. I just wanted to let you know that we have passed this over to the installations manager Chris Pinkney who will be handling your complaint now, the matter you have raised is already under investigation. . Kind Regards Laura Customer Services

Posted 8 years ago

“Long story , first salesman said I needed a new electrical board installing , surveyor overruled him and said no need for the the new electrical board , Kitchen fitter then said I know need a new electrical board at a cost of £200.00 , this was agreed reluctantly , and I contact the installation team and requested a refund ( no reply ) Complaint was lodged after numerous email which the failed to respond. I have request a certificate of safety installation , still no response, therefore I have no option but contact trading standards for further advice , my home insurance will be null and void if the electrical board has not been installed by qualified electrician.”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies.I have raised this issue with the remedial team who would like to help resolve the issues. They will be in contact with you shortly. Kind regards Naila Customer Services

Posted 8 years ago

“our wardrobe was completed today by john, he was very friendly and answered any questions we asked. nothing was too much trouble. we are very happy with the way our wardrobe as transformed our bedroom. and will be returning soon to arrange more wardrobes for our spare room. i want to also add we were very well treated from start to finish. a big thank you to gary at the show room in batley for being so helpful. and to everyone else involved. thank you.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. Good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will ensure your kind comments are passed onto all who were involved with your bedroom order including John the fitter. Kind regards Naila Customer Service

Posted 8 years ago

“They treat customers bad. They come to visit the client and lie about pricing, Although the furniture seems to be good, would you buy from them when they come with this: If you give me one of this four items, we will give £500 for each; a written letter of recommendation, a social media review, a photo of before and another of after! They think we are stupid! I would never consider to have one of their kitchens or bedrooms! I gave one star because I could not give 0!”

Helpful Report

Posted 8 years ago

Sorry to read this but all our reviews are 100% genuine and we do not pay or bribe any of our customers to leave reviews or send in photos etc. All feedback, good or adverse is equally important to Betta Living to help us improve the company as a whole. Should you have any concerns, please address them in writing to our customer services email address and we will try to rectify them. Our email address is customerservices@bettaliving.co.uk Regards, Naila Betta Living

Posted 8 years ago

“JOB No. B74396. We recently had two fitted wardrobe units and cabin bed fitted in our boys bedrooms. John Dunn and Dean Lang were the fitters who undertook the work and they polished both rooms off in 2 days as promised when they arrived. Have to say they were both experienced fitters, nothing was a bother and so long as you kept the cups of tea and coffee (no sugars) coming to them they were happy as Larry. Really pleased with the overall result, still in the decorating phase to finish them out but we are confident our boys will have years of enjoyment out of them. Initial planning and surveying visits were relatively hassle free as well. Big shout out to John and Dean though, Betta Living - you 'betta' look after these guys!!!! Cheers lads.”

Helpful Report

Posted 8 years ago

Thank you for the great 5* review! It is really good to know that you are happy with your new bedroom furniture and you are pleased with the service. I hope the boys love them just as much as we have loved fitting them. I will ensure your kind comments are passed onto all who were involved with your bedroom order, especially John & Dean. Kind regards Naila Customer Service

Posted 8 years ago

“I gave one star only because I couldn't give 0!!!! We ordered in April and were told a 4 - 6 weeks wait so booked our fitter for 8 weeks. Then had word that it wouldn't be ready for our fitter and had battles trying to even get the kitchen to us in this timescale. We went back to the sale an who fobbed us off and didn't even respond to the phone all we had with him!!!! So, the kitchen did arrive on the day our fitter was booked for but the worktop did not, 2 days later the worktop fitter (as the company would not let us buy it on a supply only basis, this by the way was only told to us after we had paid over £1000 deposit) arrived but the worktop did not, numerous phone calls and we were then guaranteed it would be delivered and futted today, the 25th July. Fitter arrived at 9:30 but again, no worktop was delivered. I have been on hold for 8 minutes to be told by Tammy she would need to speak to someone in 'stock' and would get back to me asap. In the meantime the fitter (who is equally as frustrating at this point) gets a phone all to say it won't even be delivered until tomorrow now. This was at 10:30, it's now 12:30 and no one has got back to me so yet to tell me of this! for a third day I have been in my house loosing money at work and waiting for delivery/something to be fitted and cannot progress. Absolutely disgraceful service and I will be telling everyone not to go anywhere near Bettaliving! We have been without a kitchen for 8weeks.... Serious complaints to be made”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies. However i am unable to locate your order on our system. Would you be so kind to reply with either your B reference or your full post code, this will then allow me to trace your order and pass on to the relevant department. Thankyou in advance Laura Customer Services.

Posted 8 years ago

“The kitchen itself is of reasonable quality but customer support was appalling.Some parts were delivered damaged. We expected this but had been assured that the difference with Betta Living was the support. We could not have been more wrong. Specifically :- It took 10 weeks to get the replacement parts. No one from their support team ever returned our calls.We had to constantly call them to chase and get updates. We had to contact their Directors before any real action was taken. On three occasions we were promised deliveries, booked our fitter only to be told the next day that the parts were not shipped. On two occasions we were told the parts were coming via UPS but that they were unable to give us the tracking number. Parts did not arrive. On two occasions the wrong part was sent. On three occasions the right parts but wrong colour were sent. Shambles. A critical part to allow our work tops to be fitted had to be sourced from Howdens(who incidentally were really quick to help). On two separate occasions the BL Sales manager promised to attend, list defects and resolve our problems. He did not show up or call to cancel. Touch up paint supplied does not match colour of kitchen units. On one occasion we were asked to collect a part from their showroom. When our fitter arrived the unit was the wrong style and wrong colour. We are currently in dispute with BL re compensation for the approx cost of all of the above (extra fitter days, parts and mods). Beware. We were told by a member of BL staff that our problems were because we used our own fitter. BL fitters get preferential next day service.”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies.I have raised this issue with the installations team who would like to help resolve the issues. They will be in contact with you shortly. Kind regards Laura Customer Services

Posted 8 years ago

“Wardrobe designed and fitted as agreed (Job number: B77428)”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review and that everything was completed as agreed. Kind regards Lesley Customer Services

Posted 8 years ago

“Wardrobe designed and fitted as agreed.”

Helpful Report

Posted 8 years ago

“After my previous notes I have today received a delivery of remedial parts Having waited in all day the delivery arrived at approximately7pm and yet again some of the parts are wrong, this is despite the fitter,surveyor and myself making perfectly clear all the parts that were required. So 3 1/2 months on my kitchen still cannot be completed.”

Helpful Report

Posted 8 years ago

Sorry to read this. Please email us the details of the incorrect items and we will arrange for the correct items to be ordered asap. Our email address is customerservices@bettaliving.co.uk .

Posted 8 years ago

“From first contact to waving the fitter farewell it was a first class service .”

Helpful Report

Posted 8 years ago

Thank you for the great 5* review. It is really good to know that you are happy with your Betta Living bedroom and you are pleased with the service. I will ensure your kind comments are passed onto all who were involved with your bedroom order. Kind regards Naila Customer Service

Posted 8 years ago

“Account or service reference : B68847, Account Reference: I am experiencing the following issue: We told when ordering that our kitchen would be fitted before Christmas, which in fact persuaded us to get it done in the first place. Due to an internal issue in the office in Farnborough (someone not doing paperwork they should have done), the finance paperwork was not completed in time, meaning that actually our kitchen wasn't fitted until the 23rd Jan, a month late. We were then promised a magic corner by sharaz ghoier in the Farnborough office as a show of goodwill due to their mistake. However, it is 6 months on and we have still heard nothing concrete about whether the magic corner will arrive, if it ever will. Despite many phone calls and emails to the company, none of which are returned, there is still no magic corner or any idea of if it has been ordered. Additionally, in his haste to sell us the kitchen, the salesmen gave us false advice about the flooring, meaning we had to get another tradesman to remove elements of the kitchen before he could do the floor, costing us more money.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Andrea Dennison who is currently looking into your order to see what has happened, she would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Ref B76960 I had a bedroom fitted by Mel.. But he was very hard working didn't stop until he needed to and wow what a great job he did it's totally transformed my bedroom and very pleased with it.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. Good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will ensure your kind comments are passed onto all who were involved with your bedroom order including Mel the fitter. Kind regards Naila Customer Service

Posted 8 years ago

“Very good service and a lovely bedroom fitted by Mel..”

Helpful Report

Posted 8 years ago

“My kitchen was to be fitted the first week of April so the week was booked off of work. We then received a phone call to say the fitters were overrunning on a previous job and would not arrive until Friday!!!!! They arrived early on Friday morning, two fitters and began. Two more fitters arrived during the day and the work progressed quickly. It was pointed out to us that some of the parts were missing and these were reported to Betta Living by the fitters and the missing parts re ordered. The fitters worked until about 8.30 pm and were returning on Saturday morning to complete. The job was "completed" by lunchtime on Saturday. The fitting team were fantastic, the quality of their work exceptional, the house was left cleaned and all the rubbish removed. A few snagging items were pointed out to us and a list sent to Betta Living by the fitters. That's where the good part ends!!!! After hearing nothing and non returned phone calls we received some parts,and the fitters returned only to find it was not all the pieces and one was wrong. More phone calls from the fitter to Betta Living to get the correct parts. Another delivery and again one part correct and one part wrong. Since then we have made continuous phone calls, visited the store and done all we can to get our kitchen finished. Promises of phone calls back to us do not materialise, so called "we've emailed transport to phone you"get nowhere and I have no confidence that they even know what parts are required. Having phoned again today and still not received the promised phone call back I have had to resort to writing this as way of a complaint. It is so embarrassing to have people seeing that our kitchen is still not complete and people that we had told about the company would not be even contemplating using your company. I await a reply, however "wait" is a very loose term”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Chris Jones who is currently looking into your order to see what has happened, he has been in contact with you this morning about this and will be in touch again soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Job B73214 We are extremely happy with our new bedroom fitted with care and precision by Bob and Brett. They were efficient, courteous and easy to have in the house during the installation. We are also happy with the whole process and the personnel. The 15 year guarantee of quality is doubly reassuring. Thank you.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. Good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will ensure your kind comments are passed onto all who were involved with your bedroom order including Bob the fitter. Kind regards Naila Customer Service

Posted 8 years ago

“Amazing quality amazing service all round. Could not expect any more. Lee Johnson an amazing fitter used twice very hard working professional and he his a must have fitter.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons. Kind regards, Naila Customer Services.

Posted 8 years ago

Betta Living is rated 3.3 based on 882 reviews