Name: Betta Living
Rating: 3.30

“Fantastic quality and service all round. Lee Johnson used him twice for 2 bedrooms fantastic fitter the best you could get. Very friendly and very professional. Works really hard as well. He a must fitter to use.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons. Kind regards, Naila Customer Services.

Posted 8 years ago

“RIP OFF, horrendous service. I was deceived by the sales person that he knew what I wanted which was same built in wardrobe as my friend that gave me the number not knowing that they have different showroom/department. I was meant to have a new kitchen and built in wardrobe in 2 rooms, the sales man arranged credit via a company called Hitachi -( biggest mistake by the way) because when I realized their customer service was very poor, sensed a foul play and also delivered wrong order, I informed Hitachi NOT to pay out - guess what. they went ahead and paid anyway. They left stacks of wood all over my house for over 6 months, made my house inhabitable, my children falling over and they did not care until I threatened to take them to court. To make matters worst, the kitchen was not purchased due to their surveyor's decision that they cannot fit my kitchen because of the layout, so I only purchased built in wardrobe and guess what? BettaLiving collected money for both kitchen and wardrobe, refused till today to give me amended copy of the contract as the kitchen is out of it though I managed to get a receipt of purchased product which Hitachi is not accepting. The case is in court and it's a nightmare - all Hitachi needs is the amended copy of the initial contract and Betta (Worse)living to return whatever money was taken from them on my behalf. This is a nightmare and cannot just believe it is happening in Great Britain.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Regional Sales Manager to looking into your order to see what has happened. Once again, please accept my sincere apologies. Kind regards Customer Services Team

Posted 8 years ago

“B76570 Ken and Tommy have just fitted a bedroom for me and I must say the 2 guys are just so professional, the fitting took just 1 day, they arrived at 7.30am as promised, once they had set everything up I was able to go off to work and leave them to it, (they had previously fitted 2 bedrooms for my son and daughter in law and it was on their recommendation with them saying how trustworthy and good they were) and they were! the bedroom looks great, they left everything immaculate when they left, having gone through everything in detail before doing so. I now know that if I have any problems I only have to pick the phone up and I will be looked after, well done Betta living for contracting out to these guys. Excellent 5 stars. S.Philp”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons, including Ken the fitter & his team. Kind regards, Naila Customer Services.

Posted 8 years ago

“I had a fitted bedroom put in by matt johnson & matt ref B76704 they warked very hard and long hours to get the job don to a very high standerd they insisted that they cleaned up very polite lads and very trustworthy we needed to pop out for an hour with know hesitation of leaving them on there own.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons. Kind regards, Naila Customer Services.

Posted 8 years ago

“Very Happy with the installation work Ken and Tommy did a wonderful job installing the fitted wardrobes they are a credit to the company. B75301”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons. Kind regards, Naila Customer Services.

Posted 8 years ago

“B76467 just had a bedroom fitted by Ken and Tommy it's lovely thank you . Mandy”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review. We are pleased to know you are happy with your new bedroom. i will ensure your comments are passed onto all the relevant persons. Kind regards, Naila Customer Services.

Posted 8 years ago

“If I could give them zero stars I would! We purchased a shower room from them in Dec, it was fitted in early March. Since the fit we have had no working toilet for 2 months, despite numerous calls and two official complaints. Eventually when another plumber was dispatched, he found the original fitter had 'bodged' the job and had broken a part which was why the toilet was constantly overfilling and had to be isolated. More worryingly the 'drinking water' had been connected to the dirty water in the loft - NOT SAFE TO DRINK, its now over four weeks since Betta (WORSE) Living have had this information and despite a second complaint going in over breach of Consumer Rights Act they have done nothing, breaching their own complaint policy yet again. A further call into Customer Services Manager last week I was promised a call from the installation director Mr Hurley - no surprises, no contact made with the customer. Betta Living subcontract the work out when they receive your purchase order, any return visits they want the original contractor to attend because it comes out of their pocket and not Betta Livings profit margin, I will not have a contractor back who thinks it is acceptable to fit DIRTY drinking water in my house. A final letter is en route to you, before I take you to court, I would not touch or recommend this company to anyone, the five year guarantee that comes with the fit, is simply not worth the paper that it is written on. As soon as you have paid a considerable sum of hard earned cash they do not want to know, nor do they have any teams to support and fix faults that occur afterwards, it is shambolic, for a national company. Trading Standards are now involved.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Lee Carey who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“B76401 Our fitter Ray was very polite, professional and tidy. He takes a real pride in his work, which is of the very highest standard. Nothing was too much trouble, and as a result we have a bedroom with which we are truly delighted. Thanks”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for taking the time to write your review. I am very pleased to read that you are happy with the bedroom and the fitting. I will pass on your kind comments to the fitter also. Kindest Regards Danielle Customer Services

Posted 8 years ago

“Easy to use, very professional.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are pleased with the overall service. Once again thank you and enjoy. Kindest Regards Naila Customer Services

Posted 8 years ago

“Worst decision ever made going with Betta Living!!!! It's not the first time I have used them and hence recommended them as they have previously been good in the past. I thought they would be a reliable so got them to do my parents kitchen, but WORST decision ever made. I was thoroughly disappointed with the service for a number of reasons. Once the worktop was fitted I was told to contact them and they would then fit the sink. However they failed to fit the sink for over a week. This resulted in my elderly disabled parents being left without drinking water, and they were unable to access water themselves. That wasn't all, when I contacted them, the person fitting the sink said he will call back in one hour to let me know when it can be done; however they made no further contact. Apparently the worker WENT ON HOLIDAY in middle of the job, leaving it completely unfinished, with no update, WHATSOEVER. This responsibility was completely neglected, leaving vulnerable customers completely dissatisfied. All I wanted was someone to be honest and give me an actual date that they will be doing the work, however, they constantly made false promises 'oh I'll come later today, oh I'll come first thing in the morning'. The whole kitchen took almost 2 months, for which I, and my parents were VERY stressed throughout the whole time. Further to this, when I attempted to discuss my concerns with the MANAGER, he was SO RUDE, and said 'it's done now, I'm not even going to read your email'. Their customer service was thoroughly APPALLING. I could not have been any more DISSATISFIED with the whole process, but most of all, their attitude and work ethos. And the mannerism of the manager's was THE WORST. I should have read the customer reviews first because it appears there's a load of disappointed customers, primarily due to the customer service. B75292”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Steve Godden who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Absolutely horrendpus experience. 8 months later i am still experiencing problems with my shower and trying to get someone to deal with the problem is exacerbating. Wait hours to speak to someone after installation. Paid over 22 grand for kitchen and a bathroom, shoddy workmanship and poor customer service. AVOID at all costs!”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation Manager, Lee Carey who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“B74764 - mix up over installation dates but fortunately it was resolved the same day and Mel the fitter was sent to do the installation. Mel was excellent - professional, helpful, polite and courteous. He completed both installations and still within the scheduled time. I'm delighted with both bedrooms, my young son absolutely loves his new cabin bed.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are pleased with the overall service. I will pass on your kind comments to Mel who fitted your bedroom furniture. Once again thank you and enjoy. Kindest Regards Naila Customer Services

Posted 8 years ago

“Excellent service from start to finish, great customer service. The fitters Ken & Tommy were very professional and have done a fantastic job fitting my wardrobes.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are pleased with the overall service. I will pass on your kind comments to Ken & Tommy who fitted your bedroom furniture. Once again thank you and enjoy. Kindest Regards Naila Customer Services

Posted 8 years ago

“B75653 - Efficient from beginning to end. Right from the appointment for initial consultation through survey, delivery and installation. Everyone was helpful and polite. The delivery men were careful and made sure not to mess up the carpet. The installer, Gary, did a great job and even though the space was confined managed to work efficiently getting the job done within the time booked and clearing up after himself as well! Very neat job. Great service all round!”

Helpful Report

Posted 8 years ago

“B75653 - Efficient from beginning to end. Right from the appointment for initial consultation through survey, delivery and installation. Everyone was helpful and polite. The delivery men were careful and made sure not to mess up the carpet. The installer, Gary, did a great job and even though the space was confined managed to work efficiently getting the job done within the time booked and clearing up after himself as well! Very neat job. Great service all round!”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are happy with the overall service. I will pass on your kind comments to the fitters who fitted your bedroom furniture. Once again thank you and enjoy. Kindest Regards Bodrul Customer Services

Posted 8 years ago

“Great team from start to finish. Had bedroom fitted by Ken and Tommy. Very slight problem with a door. Ken and Tommy told us about it straight away.Don Teat (installation manager) sorted it out and problem was rectified a couple of days later. Highly recommend Betta Living to anyone who is thinking of a new bedroom.???????????? B76021”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are happy with the overall service. I will pass on your kind comments to the fitters who fitted your bedroom furniture. Once again thank you and enjoy. Kindest Regards Bodrul Customer Services

Posted 8 years ago

“There was some duplication as we had two separate people come out and draw plans etc. I think there could be more cross over with the retail and "trade" teams. In the end we were happy with the design and the price. Our fitters Ken and Tommy were absolutely brilliant. They worked so hard over the 3 days but were always smiling. Finished result looks great. Thanks guys B76551”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for taking the time to write your review. I am pleased to read that you are happy with the furniture fitted and you are happy with the overall service. I will pass on your kind comments to the fitters who fitted your bedroom furniture. Once again thank you and enjoy. Kindest Regards Bodrul Customer Services

Posted 8 years ago

“Had a kitchen fitted about 4 weeks ago pleased but since had leak so damaged two of the new cupboards called on numerous occasions for a price for replacements and fitted price to replace so we can finish kitchen but no one has returned our calls so not happy”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Add On department manager, Steve Brack who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Salesman needs to let the customer tell him what they want in there kitchen,And not what he wants to put in there. (after all we are the customer) Too pushy for my liking didn't get off on the right foot as soon as he entered our home.will be looking else where for a kitchen that we can design.”

Helpful Report

Posted 8 years ago

Sorry to read this, please could you forward me your postcode and full name in order for me to locate your details and investigate further. Kind Regards Naila Customer Services

Posted 8 years ago

“So professional very helpful in designing my bedroom . The fitter Gary was so tiedy no mess always happy and a very hard worker nothing was a problem.”

Helpful Report

Posted 8 years ago

Thank you for your 5* review! it's good to know you are pleased with your new bedroom furniture. I will ensure your kind comments are passed on to Gary the fitter and all those who were involved with your bedroom order. Kind regards, Naila Customer Services.

Posted 8 years ago

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