Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well we are off to a bad start this morning as the fitter has not turned up to fit our bathroom . No time of arrival was given and up to press after many phone calls to Betta Living, we are no further forward as to getting one. I AM NOT IMPRESSED. I would advise that you read the terms and condition regarding fitting arrangements as I have found out that no firm in writing arrangements for fitting are given. QUOTE: We will do our best to ensure that installations are started on the date agreed between you and the installer. However the start and completion dates are estimates. B62409 .”

Helpful Report

Posted 9 years ago

Good Morning. I am very sorry to read that your fitter didn't turn up on the date originally arranged. I have spoken to your installation manager and he assures me we are doing our best to resolve this for you today and I trust that Lee Carey will be in contact with you to advise a date for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“A Betta living design consultant came to my home yesterday evening and talked through the whole process of a purchasing a Betta living kitchen, he discussed where they are in the market and thoroughly talked through their product which seems great. The design consultant drew out a kitchen plan (on paper no visual plan) and gave us a price. He gave us a ‘book’ price then a ‘discount’ price then a few other discounts which of course were only valid there and then. The end price was very reasonable and competitive. We decided not to go ahead with placing an order and the reason being was because we had no time at all to discuss between ourselves what we wanted to do and if were happy. The design consultant said the final price he gave us was only valid right then. He gave us a quote which was is valid for 14 days, however that is nearly 3k more expensive. Had Betta living held the final price for just 24 hours so we had time to talk on our own, this morning instead of me writing a review I would have called Betta living and place an order for a kitchen. Advise to others – if you are planning on getting quotes from various kitchen companies, I would advise you ask Betta living last. Their product is great and the price is too, however you have to make very quick decisions and that for me wasn’t great sales / service – hence why we didn’t go ahead. Again it’s a real shame because both parties have lost out and all because they want the deal there and then and would NOT honour that final price for just a day so we had time to talk.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and for your feedback, for your information I have forwarded this onto the Sales team for them to reflect on. Perhaps you may come back in the future. Kind regards Lesley Customer Services

Posted 9 years ago

“Our experience with Betta Living started well with a seemingly well informed salesman coming to our house. The follow up appointment with a surveyor was even better and he corrected some errors which the salesman had made. The bathrooms were delivered and it seemed that only the bath panel was incorrect. We let the office know and the right one was promised. The installation date was put back several times, but finally the work began on Tuesday, a day later than the 'final' date we were given. The fitters were pleasant, clean & tidy, helpful and skilled. They finished their work on Saturday and we transferred them their money. On living with the bathrooms for a couple of days, we noticed some small issues and contacted the fitters and the office to get the newly arrived bath panel and the snags dealt with. This is where the nightmare began. It is now 4 months since the bathrooms were 'finished' and despite calling almost daily to try to get things finished we are still no closer to this ideal than we were the day after the fitters left. The calls follow the same predictable format, where the office promise to contact the fitters and NOTHING HAPPENS. We are left with missing cupboard doors and an incorrect bath panel for 4 months (and counting) with no sign that we will ever see the fitters again. The bathrooms come with a ten year guarantee, but given our experience in getting them to finish the job in the first place, we have no faith that anything going wrong in the future will be dealt with at all, never mind satisfactorily. Fine materials and good workmanship let down by appalling customer service. I will not be using this company again.”

Helpful Report

Posted 9 years ago

Good morning, I am sorry to read that you are not satisfied with the service you have received regarding your bathroom installation. In order to locate your file and consult with your installation manager could you please reply with your B reference number and contact phone number. Kind regards Mark Customer services

Posted 9 years ago

“Disappointed with our consultation today. We have the smallest kitchen on the planet. We were open about our budget and needs. The designer said he would do his best, after measuring up he asked about colour etc - not once did he show us the samples he said he had in his car & gave us a quote of £3180 without -fitting or survey included - if we were to include it would be £5595. You cannot swing a cat in our kitchen, he wasn't creative or offer storage solutions options. He stated that he would do us a favour and draw up the plans and said he'd sacrificed his commission in the price, he asked me to sign them & if we wanted to go ahead we had until Sunday 6pm. Then he would run it through Monday. If we didn't he would just tear everything up. Shocked really because now I'm worried I'm tied into something because I've signed.”

Helpful Report

Posted 9 years ago

Good morning, I am sorry to read your review to find you are dissatisfied with our service. Could you please reply with your contact phone number and postcode so I may look further into your feedback and approach the relevant sales manager. Kind regards Mark Customer services

Posted 9 years ago

“I'm disappointed I have to say. I'm not a one to complain but good customer service is very important and beta living were brilliant throughout the whole process, but then 6 months down the line had a problem with our worktop scuffing and looking very worn (I've looked after it, not used harsh cleaning products on it or anything) and am having to chase and chase for a reply to my complaint. Really disappointed by this because they were so good throughout the initial process and judt want them to fix it and do what's right and fair for their customers.”

Helpful Report

Posted 9 years ago

Thank you for writing this review, this should not be the case, in order that I can arrange for your concerns to be looked into, could you reply with your "B" order number and contact details (post code) this will allow me to trace your order. Thanking you in advance. Regards Lesley Customer Services

Posted 9 years ago

“the wardrobes are fantastic we had fitted! but the reason for poor review was fitter who fitted wardrobes after 2 months the overhead wardrobe was coming away, and the after service was appalling. After finally getting the wardrobe repaired which I had to keep chasing, no-one has ever got back to us to this date after the repair to see if we are happy and if everything is ok. Wardrobes lovely cannot fault product. After care service - Appalling”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sorry to read that you had to chase to get the service you deserved, however it is good to read that you say your wardrobes are lovely. Your comments have been noted and passed onto the relevant team to learn from. Kind regards Lesley Customer Services

Posted 9 years ago

“Positives: Quick turnaround Pretty good quality Sorted out some problems very quickly Negatives: Sent wrong doors that weren't in brochure and didn't explain it properly Changed design, missing a couple of things out, but the price stayed the same despite repeated messages still haven't called back Overall - I wouldn't use again as left feeling a bit "robbed" and like they don't care”

Helpful Report

Posted 9 years ago

Thank you for your post. I am sorry to read of your experience with Betta Living and that you are still waiting for a returned phone call. Please could you reply with your details so we can look into this. Kind regards Jordan Customer Services

Posted 9 years ago

“I have just called Betta Living asking for an idea of unit pricing (i.e. Which cupboards are low, mid and high range). The gentleman on the other end of the line kept repeating that he couldn't give me this information as he wasn't trained. I asked him to indicate the pricing levels for a basic 600mm base unit. Again, no idea. I came off the phone disappointed and checked the reviews. After reading these I will not be getting a price from them. A shame as their brochure looks very professional.”

Helpful Report

Posted 9 years ago

Sorry to read your review and the call you experience earlier. Customer satisfaction is our main priority and we take feedback very seriously and would like to assure you this will be logged and looked into. Please reply with you contact details and we will make sure a member of the sales management team contacts you to discuss your complaint and any queries you may have regarding prices. Kind regards Jordan Customer services

Posted 9 years ago

“My kitchen so far has taken over three weeks after being told by the sales man it would take five days. Every thing that should have happened went totally wrong. I have to say the cost was a great deal of money paying a lot up front, thinking that you only get what you pay for.... Wrong....when the kitchen was ripped out I was left with no fresh water tap, when I complained they fixed taps the next evening and I was told it was a good will gesture. Had the walls plastered after the units were removed thinking it would help, no a total waste of money, the walls were chiseled for electric cables. Now the surveyor should have known this because he was at my house from 3pm to 10pm sorting things out. So, then I had to pay again for re plastering. Ordered Onyx work tops that take a while to make, they arrived, wrong size. Lost my freezer full of food as electics were switched off. I spoke to the Installation manager and he said he would reimburse me for the lost food.”

Helpful Report

Posted 10 years ago

“Can I thank everyone for all your feedback. I arranged an appointment for the company to come and give me a quote for my kitchen. I then found the negative reviews on line and so cancelled the appointment. Will choose another kitchen company.”

Helpful Report

Posted 10 years ago

“Paid for our own fitter for our kitchen. Worktop was 10 cm short delivery was rubbish really as we were paying before we even had kitchen and incurred interest. No instructions for a £5000 kitchen you would expect holes for draw handles hinge holes missing on doors the draws were an absolute nightmare for fitter to build without instructions only now it as been built looks lovely but for the price you expect more you get a better deal in a b&q and less complications”

Helpful Report

Posted 10 years ago

“The fitter who fitted our kitchen was excellent and done a very professional job. He is a true and honest professional who has done an outstanding job. However I have to say we are completely dissatisfied with the sales man who sold us the kitchen and appliances. Although he came across as extremely polite and trustworthy we can quite honestly state he was extremely clever in selling the kitchen. We were initially told the cost of kitchen would be in the same price range as those sold by DIY stores and that this was about £4000. He further stated that although the price is equal to the DIY cost the quality is the same as designer kitchens. We have now found another local dealer selling a very very similar kitchen for about £4000 which includes the Capel appliances we have purchased. The salesman also initially told us that the appliances were covered by a three year warranty. He later said the warranty cover was for two years. We have now found that the warranty is for 12 months and not even two years. We were initially very happy but obviously now very dissapointed as we feel we have been mislead. The sales man also stated an inspector will visit when the fitter completes the work to inspect if the work had been carried out to standard. We would not be required to pay the fitter until the inspector passed the work. This again is false as we were advised by Bettaliving and the fitter that no inspector visits to inspect or pass the standard of work, we have to pay on completion. We were also told that if we agreed to participate in having our kitchen photographed and advertised to provide publicity for Bettaliving then we would be given a free glass cabinet. We immediately agreed to this but Bettaliving have not contacted us to date to have any photographs taken and have not supplied us with a free glass cabinet.”

Helpful Report

Posted 10 years ago

“I was very pleased with my kitchen until the sun came out and we saw dents in the draining board, we complained to Betta Living and were told we had done it despite the fitter saying if we had put anything on it it would have dented downwards not upwards as it was . The kitchen was not cheap and for Betta Living to come back with this comment is unacceptable the kitchen was supposed to have 15 year guarantee it is only four months old. I would NOT recommend Betta Living to anyone Mrs K C”

Helpful Report

Posted 10 years ago

“Well. i like to say when first time the rap came to sell the kitchen to us very quick or fast, after the install of my kitchen i am still await from january to my tv panel to be fixed and two kitchen bored need to be changes, not good and i am not happy at all, shame big company like bella living and belong sharp is very disappointing, never back again”

Helpful Report

Posted 10 years ago

Betta Living is rated 3.3 based on 882 reviews