Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took rather a long time to arrive as there was a delay with the sliding doors. The finish is great”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review apologies for the delay but great to read that the finish is great. Kind regards Lesley Customer Services

Posted 9 years ago

“Was upset because I orderd kitchen. And 2 weeks later was told discontinued it .so ended up waiting around 10 weeks for my kitchen. But I'm very pleased with it now it is finally here..”

Helpful Report

Posted 9 years ago

Good afternoon, Sorry to read that the kitchen you requested was discontinued but we are happy that you were able to progress and receive a kitchen you are pleased with. We will forward your comments onto all involved to make them aware of this good outcome. Many thanks Mark Customer services

Posted 9 years ago

“Although we have ended up with a lovely kitchen there were a few issues along the way. Staff in the Aylesford branch appeared to lack in knowledge of the product they were selling and were not able to direct us to speak with the correct person when needed. My husband and I spent a long time in the showroom adapting our kitchen design working with a member of Betta Living staff and they were taking notes so that the surveyor would have all of our up to date details. Upon arrival, the surveyor had none of these details and we had to start all over again! We were falsely told that our fuse board would need changing in our home after we had placed a deposit down for the kitchen to be fitted and had gone past the 14 days cancellation clause. This was an expense that should have been highlighted from the start. It was fortunate that we sought independent feedback from 3 electricians as they told us this replacement was not needed an ultimately saved us £500. The fitter was good but under a lot of pressure with other jobs and consequently, the electrics took longer than anticipated, In addition to this the plumber/electrician had to come back due to a leak. Our kitchen has been in for 2 weeks now and we are still awaiting feedback from Betta Living / the kitchen fitter on some niggles that need rectifying. We paid outright for our kitchen and hoped that we would have had better service than we received.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, it is good to read that have ended up with a lovely kitchen but it is disappointing to read of your journey. In relation to your niggles I have forwarded your comments onto your Installation Manager and trust that he will contact you to work through with you. Kind regards Lesley Customer Services

Posted 9 years ago

“Additional costs applied even after the surveyor had been and costed the job !! Why the expense of a surveyor ? Also all the requests not applied ! No visits from betta living whilst fitter on site to mediate the issues from extra expenses and the little issues that arose from the fitter so not the stress free project we thought we would be getting.”

Helpful Report

Posted 9 years ago

Good Morning Thank you for taking the time to write your review. I have logged your comments and forwarded the details onto our bathroom installations team. Kind Regards Danielle Customer services

Posted 9 years ago

“A mixed experience,with staff,1at lady,excellent,surveyor not so pleasant did his job,delivery excellent,fitters ok but couple of areas not finished properly,.”

Helpful Report

Posted 9 years ago

Good Morning Thank you for taking the time to write your review. I have logged the comments and forwarded this to the installation manager to review the work still not completed, I trust that he will be in contact with you to discuss. Kind Regards Danielle Customer Services

Posted 9 years ago

“The quality of the product itself was good, however, the procedure was a bit confusing. Payment procedure was ridiculous. We had to pay each person related to the process, first, the design consultant, second, the surveyor, third was betta living itself through the phone call, and the last was the fitter. Through these payment, we never had any type of receipt what so ever even though insisted that we needed VAT receipt. Finally the financial team sent us the VAT receipt but the actual amount on the receipt was the payment for Betta Living itself not the designing fee, surveyor's fee and fitting fee. One more disturbing thing was the fitter didn't take any rubbish at all even the saw dust. He put all the rubbish in the box and the plastic bag and left them in our garage. I just found out after he leave so nothing I can do but take all the rubbish to the tipping place by myself. As I mentioned the product itself was good but the service was not good enough for the money.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sorry to read of your experience and would like to advise you that we take all feedback seriously and will ensure that your comments are passed onto the appropriate teams. On a positive note it is good to read that you find the product to be good. Kind regards Lesley Customer Services

Posted 9 years ago

“Wardrobes are decent material and look nice! Sales and adm services were a mess! A lot of paper work and not much information technology availble to communicate staff internatly of clients case. Too many separete services (sales, finance, serveyor and fitter) that are have to be paid separetely. Sales man measured and drew everything on the first visit and then surveyor came and had to do it all over again - including the drawing. One resonable computer program would avoid this duplication. Staff were very nice and material seems to be of a good quality. Lets wait and see! Overall, I amm satisfied with the company but think they need seriouly operational change.”

Helpful Report

Posted 9 years ago

Good afternoon I would like to thank you for taking the time to write this review and to assure you that all feedback is taken seriously. I will ensure that this is feedback to the team involved and thank you for your kind comments about the staff. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent surveyor; superb fitter; delivery absolutely abysmal; contacting the head office awful. Overall I am pleased with the end product, but the whole experience of purchasing new bedroom furniture from this company has been marred by the completely unreliable delivery and customer service. The staff who represent Betta living at their head office are uncaring, unresponsive to customer satisfaction.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to wide this review, just to advise we take all feedback seriously and are sorry to read that you felt let down by parts of the business. I will ensure that this is feedback to the relevant teams. On as positive note it is good to read that you are pleased with the end product and thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“happy with product , sales , surveyor and fitter were very good , delivery was a total shambles , waited in all day for a delivery that did not arrive , only contacted when i phoned company at 5.20pm , was told it was on its way , phoned back 10 minutes later and told i would not get delivery today , promised 7.00am the following day , this did not happen , no one to contact at that time , finally arrived at 9.30am , this was a total shambles and company needs to sort out the problems in this area , no offer of compensation , delivery a shambles”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to write this review and in the first instance please accept my apologies for the delivery issues. On a positive note it is good to read that you are happy with the product and other elements you rate as good. Thank you for your custom. Kind regards Lesley Customer Services

Posted 9 years ago

“Expensive for what was supplied - the end result looked ok but the quality of the furniture is only average.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, sorry to read that you have found the quality to be average. Regards Lesley Customer Services

Posted 9 years ago

“After purchasing a fitted kitchen from Betta Living through Next can I suggest you take caution if taking the finance out and read ALL the small print, don't take what the representative tells you as fact. We did and unfortunately took out finance when we had the money to pay outright and are now suffering the consequences. Interest is loaded from day one not at the end of the agreement”

Helpful Report

Posted 9 years ago

Sorry to read your comments, if you could reply with you "B" order number and/or contact details (Post code), this will allow me to trace the order and look into your concerns. Kind regards Lesley Customer Services

Posted 9 years ago

“Had a kitchen fitted approx 2 yrs ago, pleased with products but kick board put on upside down, still waiting for someone to look at it!! After sales service very very poor .”

Helpful Report

Posted 9 years ago

Thank you for bringing this to our attention. This was reported to the Kitchen team, we have since been updated that your issue has been looked into and new plinths have now been ordered. Please accept our apologies for the time it has taken for this to be resolved. Kind regards Jordan Customer services

Posted 9 years ago

“Hi to start off with my surname is spelt bailey. I had no problems with the planning and fitting of the bedroom I ordered although fitting did start a day later than planned and I had taken the day off work so I would be in for the start. Problems commenced when I found a scratch on one of the doors, I then discovered that your company lacks adaquate communication skills. The new door was ordered with no problems and later delivered. Nobody informed us we were required to Inform you when it was delivered therefore a week later I eventually contacted you. I would presume that you would be in contact with your delivery company so you would be aware when deliveries had been made. The new door was again scratched. I again informed you even though the fitter said he would. A new door was ordered but delivery seemed to be a big problem for you. I had to ring several times to establish a delivery date which I was eventually given. I again waited in for this delivery but the wrong item had been brought. It was then discovered that my delivery was at the other end of the country. I then waited a few days for some communication from you as to when it would be re delivered. I got nothing and had to start chasing it myself again. This was painstaking I phone several times on several days for people to say they would ring me back in half an hour for nobody to even phone me back that day or any other. After several weeks it was delivered and fitted. The fitter left the damaged door in my driveway and said somebody would coolest it. This was several weeks ago and it is still THERE”

Helpful Report

Posted 10 years ago

“Dear Betta Living, I am sorry to say I am not very happy with the service I have received from you. Firstly the sales representative - Carole, whilst polite and friendly, did take over four hours to complete all details; this was time I had not expected to use. Secondly I was told I had to clear my bedroom ready for installation. As I am a single woman this has given me additional heavy work to do which I had not expected to have to do. Thirdly the sales representative explained that the carpet would have to be taken out and the picture rail taken off. I was surprised by this information and decided this must be a mistake so left it all intact. Fourthly the notification of delivery for the units due on Monday morning came at 3.05 p.m. on Friday 24th January, this was not enough notice for me to contact the delivery team to confirm I could receive delivery as I am at work until after office hours. The message left on my phone was not easy to hear and I had to dial 1471 to get the number – I suggest you ask staff to leave messages more slowly for customers to be able to hear what is said. I called on Saturday but no one works there on Saturday. To receive delivery meant taking more time off work. Furthermore on delivery it was discovered that a length of cornice was broken. This showed me that the product your sales representative told me about was not as strong as she had described. As I had not had time to empty my room the product was stored in my garage. Fifthly when the fitter arrived, with the above issue this meant that, on his own, he had to take all the parts up stairs by himself, taking time away from fitting the wardrobes. Parts delivered included a pallet which will now need removing; the fitter was surprised to see this and was surprised to see the parts had not been separated from the pallet. As the fitter was sorting the parts a length of something fell from a height of 18 inches and broke – this also showed me the strength of the product is not what was described to me. The fitter has been very polite and friendly and I have no issue with him at all. In fact all staff have been polite. What I am now very much aware of is that your different teams do not communicate fully with one another and this causes problems which could be avoided. For example if the sales representative knew more about the fitting of furniture around existing architecture I would not have been told inaccurate information about removing my picture rail – it is just as well I did not get it removed as this would have been a waste of time and materials and would have caused more work. The fitter explained he would fit the wardrobe around the picture rail and skirting board – “no problem”. Overall I have not had the high quality experience that I would expect from a company such as yourselves. Better communication between different departments always helps to ensure smoother running, so maybe you will take this into account in the future.”

Helpful Report

Posted 10 years ago

“We arw still waiting for someone to fet back to us about replacing the larder doors as rhey are slightly warped as pointed about by the fitters and also obe of the doors does not havw the soft clise device fitted .”

Helpful Report

Posted 10 years ago

Betta Living is rated 3.3 based on 882 reviews