Name: Betta Living
Rating: 3.30

“Betta Living have just installed our new kitchen and we couldn't be more pleased. The staff in the Stockport showroom were excellent, helpful, attentive but never pushy. The designer and surveyor were helpful and professional at all times and the surveyor even came out on his day off to reinspect to help get things moving. Everyone we dealt with were helpful and polite. Mike Welding our fitter worked steadfastly and arrived early each morning to start the job. We were very impressed with his work and expertise. We would have no qualms about recommending Betta Living based on our own experience.”

Helpful Report

Posted 9 years ago

“I know you don't me but PLEASE PLEASE do not even entertain the idea of dealing with this company. They are an absolute cowboy company from showroom to after sales customer service. They have absolutely destroyed any kitchen design dreams we had so we have now paid a fortune for a kitchen like any other which you could of got from B & Q. Do not go near the Gemini, Warrington showroom as this is where your nightmare will begin. The showroom assistant will even tell you that his wifes name is the same as yours just to drag you in. I don't even know what to say about the surveyor who spent 4 hours in my kitchen and then asked my installers to cut down the extractor fan he was supposed to have measured correctly to fit as "those two won't know" meaning me and my husband. So patronising and so rude. AWFUL AWFUL person. If the shop assistants and surveyor can't do their jobs correctly how do you expect the rest to get it right. I cannot stress how much you need to seriously think about you decision to employee this company. They are truly the worse company I have EVER dealt with. My complaint is now with BBC Watchdog so before you make any decisions please think carefully”

Helpful Report

Posted 9 years ago

“I was very satisfied with the quality of the Units, quite expensive though. Also, the installation carried out by Kevin Marshall has been excellent. He was very dedicated working long hours and left no mess at all when he'd finished the job.”

Helpful Report

Posted 9 years ago

“Can I thank everyone for all your feedback. I arranged an appointment for the company to come and give me a quote for my kitchen. I then found the negative reviews on line and so cancelled the appointment. Will choose another kitchen company.”

Helpful Report

Posted 9 years ago

“It took a month for the right item to be delivered....asked to give me calls back and reply to me but no calls at all unless I have chased them, sent me wrong items a few times - it seems no data base what had to be ordered and what has been ordered. Very poor customer service, even now it is the second day I am still awaiting to return my call :( never again to deal with them in my life.”

Helpful Report

Posted 9 years ago

“B57408 just had a bedroom fitted and the fitter was great very helpful and professional made a fantastic job My whole betta living experience was good from the showroom to completion.”

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Posted 9 years ago

“I have just had my bedrooms wardrobes fitted by betta living I've got to say the customer service was excellent through the whole process, the fitter was extremely poilte and friendly his name was Jimmy, we are over the moon with our product and would definitely use them again.”

Helpful Report

Posted 9 years ago

“I have fitted 4 kitchens from various different suppliers. This was the most expensive out of all of them, however the quality appeared to be superior. Kitchen arrived yesterday, the first unit I assembled was the double oven carcase. It appeared the wrong one had been sent, contacted the post sales twice it took nearly 3 hours to return the call. The installation manager has informed me that they only have a standard double oven carcase and shelves should be altered with monoblocks and drilled through the side, in other words bodged to suit. No instructions how this should be done. My advise go to Ikea, third of the price, easy installation everything is designed to suit individual requirement. Do not contemplate using this organisation. Im stuck with it, you may be not.”

Helpful Report

Posted 9 years ago

“Beware of dealing with this company, like another reviewer we felt pressured into paying the deposit, having had second thoughts about dealing with Betta Living and as we were in our 14 day cooling off period, we called our local branch and requested to cancel our order and have our deposit back, eventually the manager called me back and said I need to e-mail him, this I did. After no contact for some days I called again several times, then got told their head office has to deal with it, I called them and got nowhere other than empty promises. More days pass with no information or contact, then I made a heated call and got the customer service manager who promised a lot and I got nothing, I am still chasing and still getting nowhere other than I am considering legal action to retrieve my deposit which under the Consumers act I am totally within my rights to receive. Don’t end up like me, think twice sign nothing and don’t give your card details however pressurised you get.”

Helpful Report

Posted 9 years ago

“Beware of dealing with this company, like another reviewer we felt pressured into paying the deposit, having had second thoughts about dealing with Betta Living and as we were in our 14 day cooling off period, we called our local branch and requested to cancel our order and have our deposit back, eventually the manager called me back and said I need to e-mail him, this I did. After no contact for some days I called again several times, then got told their head office has to deal with it, I called them and got nowhere other than empty promises. More days pass with no information or contact, then I made a heated call and got the customer service manager who promised a lot and I got nothing, I am still chasing and still getting nowhere other than I am considering legal action to retrieve my deposit which under the Consumers act I am totally within my rights to receive. Don’t end up like me, think twice sign nothing and don’t give your card details however pressurised you get.”

Helpful Report

Posted 9 years ago

“60% off and free Neff appliances their adverts say, WHAT A JOKE. Although they are 100% entertaining. We had 5 quotes for our kitchen, the Betta Living sales person arrived complete with sales kit, sales patter and swagger. He designed the kitchen more to his liking than ours, showed us the 3d cad drawing on his lap top and it looked great for him but not us. Then we sat and worked out the cost, at some point after pressing many keys on his calculator he actually wrote £40,000 on his pad ?????, then he deducted the FREE appliances (not Neff) and took off the 60% special offer even deducted £10,000 for a managers special and we ended up with £16,000 yippee it’s a bargain, NOT. This equated to our second highest quote and the highest quote did have Neff appliances. Betta Living were also able to fit in the shortest lead time about 3 to 4 weeks, I wonder why???? This company Betta Living are a joke, having read the reviews which are the most negative views I have ever read about any product or service I don’t understand how they continue trading. Betta Living could do with a Betta Image.”

Helpful Report

Posted 9 years ago

“The most appalling motley crew ever. Devious is to fine a word to describe them. The sink and bath drains fitted directly to the toilet sewer line, disgusting and I'm pretty sure illegal. Wrong tiles and grout. Total disregard to the agreed plans, personal insults, very dodgy financial dealings in signing off incomplete work without permission from us. 14 months to complete. I could go on and on. Do yourself a favour and avoid them like the plague”

Helpful Report

Posted 9 years ago

“I regret buying my kitchen from this company and would never recommend it to anyone. I have been messed about from the beggining. The Surveyor made the wrong measurements therefore some units would not fit and had to be replaced with smaller sizes leaving awkward empty spaces to fill, some parts I had as part of the design have been discontinued, my new wooden flooring had been damaged by the installers, wrong parts are being delivered to this date 5 months on from survey and the kitchen remains incomplete. The service is appalling and I could not recommend them any less.”

Helpful Report

Posted 9 years ago

“We sought a quote for dressing room furniture in early January 2015. We were quickly visited by a charming and skilled planner, who drew up a design. He priced it at approaching £5000, giving us the benefit of a sale price if we decided then and there. However, we wanted to compare with IKEA, whilst recognising the supposed inferior quality. My wife insisted on this, so he encouraged us to sign his deal there and then, but we could cancel within the 14 day cooling off period. Also, we were told our credit card would not be charged. The next day, we visited IKEA. We were impressed with the design range and more particularly, the delivery and fitting which would take place much quicker than Betta Living in just a few days. Our view on quality was that we thought IKEA was about 20% less sturdy. However, the cost was £1300. On this basis, we decided to go with IKEA. The following day we called Betta Living to cancel our order. We then discovered our credit card had been charged. It took us several phone calls and an email to higher authority to obtain a refund. Constant statements saying we can only send a cheque, or of some one in Finance needs to agree this were extremely frustrating. It was only after a suggestion that the company was in dire straits as it could not pay its debts as and when demanded (definition of insolvency) was something done. I would never deal with this company again.”

Helpful Report

Posted 9 years ago

“Would never use this company. Been let down twice now by Betta Living, before they even started doing any work. Feel like I've had a lucky escape”

Helpful Report

Posted 9 years ago

“In December 2014 I arranged an appointment with BettaLiving for a design visit for a kitchen. That same afternoon, the saleman who would be making the house call rang to ask whether my husband would be present at the visit. when my husband stated that he wouldn't be able to be there, but that he was happy for the appointment to go ahead, the salesman cancelled our appointment as he wasn't willing to attend an appointment with 'just a wife' as decisions would be have to be made with my husband present. Charming as the idea was that I was some poor housewife, living in the dark ages, unable to make a decision for myself, we made the decision that this was not a company we wished to put a penny of our money towards. Since this call, I did receive a phone call from a manager within the company who rather than apologise, was sure that I'd overreacted and that I should arrange another appointment - with my husband there! It has now been 8 weeks since making that fateful request for a design visit, and I have now been pestered with 8 phone calls from the company (and some subsiduary departments too) to schedule an appointment. Each time I have asked them to update their records and remove me as I will never be working with their company - this is clearly not happening. Never approach this company unless you are 100% you will be taking them up on their work regardless of the service/quote you receive - they will never leave you alone!”

Helpful Report

Posted 9 years ago

“Paid for our own fitter for our kitchen. Worktop was 10 cm short delivery was rubbish really as we were paying before we even had kitchen and incurred interest. No instructions for a £5000 kitchen you would expect holes for draw handles hinge holes missing on doors the draws were an absolute nightmare for fitter to build without instructions only now it as been built looks lovely but for the price you expect more you get a better deal in a b&q and less complications”

Helpful Report

Posted 9 years ago

“I ordered some bedroom furniture, taking up an offer of a significant reduction if I ordered there and then. I was happy with the design and apparent quality so was happy to proceed. A surveyor visted three weeks later, after the order cancellation period had expired, and told me that the salesman had been a mistake and that the agreed design would not fit in the room. The surveyor was very unhelpful and was only interested in completing the drawings of the original design despite them not fitting in the room. I asked if he could help me to find an alternative design to fit in the space but received only sarcasm in reply. I rang a manager whilst the surveyor was there to ask for help to resolve the situation but to no avail. With no solution and no furniture design to fit my room, I had with no choice but to cancel the order and the manager said he would ring me back. He didn't. I've rung him and head office several times to complain and to ask for a refund but have always been told that someone will ring me back. They haven't. A year later I still haven't had a refund. I can't recommend this company because of the way they handle problems. They seem to take your money for goods that aren't fit for purpose, then cut and run. Shameful.”

Helpful Report

Posted 9 years ago

“Alban-B54551-Ken & Tommy Ken and Tommy fitted our bedroom which when completed was First Class. Both these men are a credit to Betta Living and I would use this Company again Well Done. There was no mess and you did not know that they where there. I do not normally write a review but I would recommend this company”

Helpful Report

Posted 9 years ago

“Firstly, please excuse any brevity in this review as my original one was reported by Betta Living for coarse language as I described someone as ‘ignorant’ , ’lazy’ and ‘unprofessional’. Please note I did not give the actual details of this person involved. I described the said individual as the previous due to the fact he repeatedly failed to arranges things he said he would over the course of several weeks. In summary of my actual experience with Betta Living is as follows: I arranged some company to quote me for a fitted bedroom over the summer, one of which was Betta Living. Salesman came, to put it short I was happy with the design. The salesman offered me a price of ~£3300 right there and then or £4000 if I bought it later. I found it personally intimidating them trying this sale tactic on me as who in the right mind would pay several thousand pounds for something on the spot without taking time to think or get alternate quotes, even if they really liked it! After some negotiation the price, I accept the offer, with an installation date set for the end of October shortly after. After signing up, I was unimpressed by the fact they then told me I would need to take time off work during the week (they don’t do weekends) for both separate delivery and installation, which as working in a school, can be extremely difficult to arrange! On the day of installation, a single fitter arrived. While I was very impressed with the persistence of the fitter in that he did 12 hours without almost any break on the first, during the second day he rushed because he had to get to a dentist appointment. The issues caused by the job being rushed meant that handles on the wardrobe doors were completely out of alignment, doors were scratched, access holes were poorly cut and parts of the furniture damaged. The day after the installation I phoned up Betta Living and the lady on the phone was very helpful and apologetic and asked me to send in photos and said she would chase it up for me. Betta Living even with picture proof, decided they need to send more fitters around to check the quality of the installation and report back before anything could be progressed, to which a fitter was ‘booked’ in. I took time off work on the day the fitter was booked in, but unfortunately, one never showed; which later turned out to be the result my account manager hadn’t bothered to book a fitter…. Phoned up to complain and another fitter was booked to come around and inspect the bedroom (Yes you guessed it! More time needed off work). The second time the fitters did come around and pass on the information required to the account manager. However, even with this information the account manager failed to do anything until over a week later when I phoned again to check the progress and again promises were made. After phoning their very helpful customer services department, things were kicked into gear and a replacement door was ordered and a fitter was ‘booked’ in. Unfortunately again, this was not the case and I had to phone to ask them to actually book one in. Soon after the fitter arrived to replace the doors and one of them was completely the wrong size! Again I had to get back on the phone to chase this up, but unfortunately at this point it was the 23rd of December (2 months after the original installation) and I had to travel to meet family and so I left another attempt at getting it right till after christmas. 2015 arrives and we confirm a date for a fitter to fit yet another replacement door, finally it was the right size and the handles were level! But this door was damaged and so we were back to square one. As the time of this review it is the 16th January 2015 (nearly 3 months after installation) and I still have a damaged door, damaged trimmings and a poorly cut access hole and still no indication of when everything will be fixed. I’ve found the process to be totally unprofessional as when you book an appointment with a customer and they take time off work (which results in loss of income), it is actually considered courteous to actually book it! While there were certain individuals I’ve been unimpressed with throughout this ordeal, the vast majority of the staff at Betta Living have been polite, professional and extremely helpful.”

Helpful Report

Posted 9 years ago

Betta Living Reviews