Betway Reviews

Name: Betway
Rating: 1.65

1.7 Rating 506 Reviews

15 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 506 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 238 0056

Email:

support@betway.com

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Jack Johnston

Anonymous

Betway 1 star review on 30th January 2025

John Lancaster

Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Shane

Heidi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I created some accounts on a Betway couple weeks back and put around $20k. I did not get a chance to play as I got busy. Betway team then put all my and my wife's accounts on hold. I received a call after a couple of days and asked the reason why I opened multiple accounts and who uses them, how many devices do you use to open each accounts and all. I then requested them to close all accounts and reverse the payment. I was told to submit two credit card's statement to help with verifying account. I asked that agent, I have used three credit cards to put the funds in, but they insisted me to provide two credit card's statement only. After that, I waited for a week, and nothing happened. No any action was taken at all by Betway team. I then contacted their live chat agent and requested the same thing again. I received a call again on the same day and asked the same questions again. I replied all politely and request them again to close all my accounts and reverse the payment. This time I was asked to submit 6 credit card’s statement, including ones which were rejected by betway to use on their website. However, I submitted all of them without hesitation on 23rd April. Still, there are no actions being taken at all from Betway customer support/ operations department. I end up contacting their live chat agents 5th time and repeating myself like an idiot. Now they are saying their operations team is trying to get hold of me, but they are not able to reach me on the same contact number, Quite weird☹!. I am still using the same phone number, receive hundreds of calls every day but, don’t know why the operations team is not getting hold of me. I am now struggling to get my funds paid back to my account, but Betway support team is not listening to my request at all. It is so annoying and very much disappointed by their poor customer services. I would never open an account on betway in my life. I would also request you guys to stay away from Betway. They do not respond to your emails or your queries.”

Helpful Report

Posted 5 years ago

“Draw your own conclusions as to why betway take several months to pay customers. Having finally been paid, I can now say with full conviction that this company is the worse I have encountered for customer service. Their phone verification entailed me holding on via live chat and demanding someone calls me as part of their process in paying customers. Eventually when I was asleep, someone rang after midnight and asked me to confirm my last bet, the date I first deposited, why I wasn’t betting with betway anymore, the name of the dog I struck a bet. Ridiculous bunch of idiots. After 10 minutes of interrogation I asked when I will receive my money, the guy said I will escalate it to the operation team but can’t tell you. Anyway, several weeks later, I had to chase daily and threaten to appoint bailiffs in Malta to collect at their head office , I finally got my funds. This company should be closed down.”

Helpful Report

Posted 5 years ago

“Terrible casino, trying to get paid 3 weeks now.”

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Posted 5 years ago

“This has got to be one of the worst betting sites for customer service I have ever experienced. Fact. I went on live chat at 4.38pm. Number 14 in queue. Fact. 510pm. Number 4 in queue Must be a bus load of people complaining about major delays in getting paid like me. Do not use betway unless you want the same experience. Ps I have screenshots as evidence if betway wish to challenge me.”

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Posted 6 years ago

“Hello. I do not recommend this company. My wife made an account to this company. She bet 10 pounds For 10 pounds bet she had to send proof of her. It was not enough bank statement. Mister Betfair needed more proof of the address. Betfair, she bet 10 pounds out of her pocket to open this account. Shame on you.”

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Posted 6 years ago

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Posted 6 years ago

“I won a bet on Brexit due to payout on the 28 of March, Betway have refused to pay out and I can not get hold of customer service. I won and they will not pay out!”

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Posted 6 years ago

“Betway can process a deposit but somehow can’t process a withdrawal. They must think customers are thick. Spending too much on advertising and not looking after their business . People must be leaving in droves.”

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Posted 6 years ago

“Very bad.... can't seem to process my withdrawal. The issue has been pending for a month now.. scammers”

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Posted 6 years ago

“Hey mark. Do you work for betway lol .”

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Posted 6 years ago

“Hey guys, I'm an avid gambler and im just checking site reviews as I met my weekly deposit limit on Betway and was checking reviews of other sites to have a flutter 😊. As Im doing that thought I'd check Betway reviews as a comparrison. I've been using betway for over 3 years and it is still my no.1 trusted site. It's legit and fair. Had some really big wins and also spent a few bucks. The sports give some of the best odds, the wagering requirement is ok and they pay... Just found Grosvenorcasino too which may be the only other casino I'll use going forward (slots) very legit. Remember folks set your limits early on and gamble responsibly. Peace out”

Helpful Report

Posted 6 years ago

“Seems i'm not the only one waiting for my withdrawal being told lie after lie STAY AWAY from betway you won't see your winnings at all”

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Posted 6 years ago

“well, seems im not the only one .. concerning as i have recently withdrawn .. bare in mind i have been a customer and avid user for many years and in the past withdrawn with no issues... now i have withdrawal issues .. no answers as to what is the problem .. i believe betway maybe going into liquidation soon and this is why the funds are not being paid. gambling commision should investigate .. do not use this site people .. they will take your money but will not pay out a penny ! good luck everyone getting your funds .”

Helpful Report

Posted 6 years ago

“After waiting nearly 2 months for my withdrawal . I have a message for betway. You should be ashamed of yourselves. You dont deserve to have a UK licence . Your devious actions can only be described as crooked and dishonest and I will tell anyone who will listen to avoid any dealings with your pathetic company. Don’t treat people like idiots . You won’t have a business left the way you carry on. For anyone who have suffered the stress, anxiety and false hope as me and who have been lied to and mislead by betway, don’t stand for it. Issue these scumbags with a statutory demand followed by a legal writ. Shame on you betway”

Helpful Report

Posted 6 years ago

“When a company like betway can’t pay customers back in over 6 weeks, alarm bells should start to ring. I have been chasing daily since February and have been given the run around by betway who allege they need to ring me to further verify the account in order to withdraw. Guess what? No phone calls from these crooks followed by patronising emails alleging they tried to contact me but couldn’t get through. I tried ringing customer service. Guess what? Nobody answered in 13 minutes! Went on live chat, guess what? It doesn’t work! Emailed again, same emails asking for a time for betway to ring me. I reply with times, guess what? Nobody rings! I email again, no reply! I threaten to take legal action and ask for an address to serve papers. Guess what? They ignored my request. In short, betway are a bunch of scamming crooks and there has to be serious question marks over its solvency if they can’t pay a customer back. The gambling commission should be made aware of their unscrupulous practices and in any situation where a company refuses to honour a debt owed, there should be a petition for winding up of the company. Be wary of other review sites where they post their own glowing reviews. In my view,betway should not be allowed to operate in the regulated uk market. Google earth the betway head office in Malta and you will soon share my concern about the transparency or lack of it . Avoid this site at all cost.”

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Posted 6 years ago

“I have been trying to withdraw all my own money from 🤮Betway. Been given the run around and this morning I receive a horrible patronizing email from a Rodrigo almost accusing me of been thick . Horrible customer service. I want my money 🤮🤮”

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Posted 6 years ago

“Utter shambles of a company. Betway should have their licence taken away. How can you take money off people and when they win, don’t pay them. It’s called a scam in the dictionary. For those who can’t get through the maze of a so called customer service who don’t answer calls or no obvious live chat, there is a way . When you get to the contact us page and the faq , at the bottom, it ask if this page was helpful. Click no. It will get you to another page , Click on live chat and it should work. Like any debt owed, pursue through the county court and issue betway with a writ . Ibas takes too long.”

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Posted 6 years ago

“Betway are scammers they conned me out of £200 one of the worst customer services that I have ever dealt with, reccomend customers to stay away at all costs”

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Posted 6 years ago

“Still not had my withdrawal processed after nearly a month. Betway are scammers. Avoid this site . Keep getting excuses and my patience is wearing thin.”

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Posted 6 years ago

“Scamway are scumbag crooks.”

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Posted 6 years ago

Betway is rated 1.7 based on 506 reviews