B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 1,951 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So weird how they r still in business until now ,bad experience and un knowledgeable sales ppl !”

Helpful Report

Posted 3 years ago

“Sold me a Samsung phone that was NOT designed for use in the US. This has limited the features that are available on the phone. If you are going to charge me the same exact price, and I am buying a phone IN the US to use in the US, selling me an out of country phone is NOT acceptable,. Will not trust BH Photo ever again.”

Helpful Report

Posted 3 years ago

“Brian Markman at B&HPhotoVideo, wasn't nice nor was he helpful. Didn't help and was rude otherwise unprofessional .. Having been in the city for many years, have ordered from this merchant for (a long time). When problems occur Brian is the first to play victim and appeal to the responsibility of his firm. Sick of this guy! Would like a staff member to help please and thank you. Needed help with my order; nothing has been resolved yet. Problem: 1.) Brian Markman (photo attached) 2.) consumer order #2373111xxxx”

Helpful Report

Posted 3 years ago

“I was always told B&H Photo-Video was THE go-to store for camera equipment. WRONG. Throughout my very 1st major buy from B&H, I experienced one of the most frustrating, screwed up, incompetence-riddled, drawn out experiences of my life. It started when I made a fairly large purchase of about $2,000. Two of the cameras seemed like they had been opened, so I returned them: 2 Olympus TG-6 waterproof cameras—1 black & 1 red. The refund to my credit card for the purchase of the black one went off w/o a problem….. However, regarding the red one, as of today (date 9/2/21), the money for that camera has YET to be refunded to my credit card—although it was received by B&H nearly three weeks ago (8/16/21). I have made about 20 phone calls to B&H. And each time I’ve been told: “there’s a problem of some kind, I’ll have to check” (no callback), “It should be coming soon,” “Definitely within the next 48 hours,” “that’s still in process,” etc. etc. etc. etc. For nearly 2 wks, the camera wasn’t even showing as having been returned. I called multiple times & no one knew what was going on. Finally, I found out that although FedEx had indeed delivered it (signed for), B&H apparently LOST the camera/package somewhere between the shipping dept. & the returns dept. And I only found this out after 2 wks when they FINALLY informed me that I needed to sign an “Affidavit” to be emailed to me, which would declare that I had indeed returned the camera (even though FedEx was showing that it had been delivered). Then came the comedic farce involving me actually receiving (or rather, never receiving) the “Affidavit” via email. • When I called on Fri. 8/27, I was told it would be sent by Sun 8/29. —never came. • When I called on Monday 8/30, I was told it would be sent by the end of the day. —never came. • When I called on Wednesday 9/1, I was told by the CS rep that no one knew why the “Affidavit” hadn’t been sent out to me, but that it would “definitely” be sent to me by the end of the day because that CS rep was going to personally walk over to that dept. & have them send it. —never came. • When I called on Thursday 9/2, I was told that there had been some confusion over the RED camera vs the BLACK camera. They saw that the BLACK camera had been refunded, so no one bothered to send me any Affidavit for the other camera. I was then told FOR SURE that it would be taken care…… But it’d still take another 48-hours (or “maybe just 24-hours”), to get the Affidavit sent to me. Then, once they received that back & had reviewed it, the refund process would be started. But actually getting the refund credited would take another 7-10 business days……. ARE YOU #@^#%# kidding me? SO, now I’ve had to file a “stop payment” fraud investigation “payment dispute” with my credit card company!!! Now B&H can deal with them. I’m done. What’s really shocking is that I TOLD the CS rep that I was going to do file such a complaint with my credit card company and if they didn’t want that to happen, then a manager could call me back to resolve it ASAP. —no one has called. GET YOUR CAMERA EQUIPMENT SOMEWHERE OTHER THAN B&H, which apparently, I now know, stands for Bull****&Hassle. I’M NEVER BUYING FROM THEM AGAIN (But at least I’ve been getting 3-4 email marketing/advertising announcements from them every day).”

Helpful Report

Posted 3 years ago

“When I ordered a product from B&H Photo that didn't work, I asked the manager for a refund, and he mentioned the no refund policy. I explained to him that the product didn't work, forcing me to buy the product somewhere else as well, the manager wasn't understanding at all....in fact he was kind of rude about it. I'm NOT EVEN MAD ABOUT NOT GETTING A REFUND, BUT BY HOW THE MANAGER TREATED ME WHEN I ASKED FOR ONE. That manager should think about his approach and how he comes across before responding to a customer’s concern. I was polite the way I presented myself, he should’ve done the same.... especially at a CUSTOMER SERVICE job.”

Helpful Report

Posted 3 years ago

“They use FedEx for shipping with a signature required. FedEx driver refuses to leave the package in a Luxer box of take it to reception desk for a signature. Therefore, I paid for a product that cannot be delivered. B&H refuses to change the shipping instructions with FedEx, so the product is returned as undeliverable.”

Helpful Report

Posted 3 years ago

“Terrible customer service! They will hang onto your money for dear life, before they ever let it go to make things right! This is a shady, greedy place! They have ripped me out of thousands of dollars, and to date, I still can’t get them to actually deal with the problem. Seriously, USE A DIFFERENT COMPANY!”

Helpful Report

Posted 3 years ago

“I am very disappointed in B&H Photo Video bhphotovideo.com. I placed an order on May 27th for a 100 spindle of DVD-R 4.7 GB 8X disks. On June 9th I received my order (13 days later) The item received was for 16X Disks. I immediately went online and Chatted with both Luke and then Covington and was assured that the correct product would be shipped out to me asap. I told them both that on their website the 8x and the 16x had the same UPC code so someone needed to put visual on the label and make sure the 8x was sent out to me. Yesterday June 13 (4 Days Later) I received another package with the wrong item 16x again. I immediately sign on to Chat (calling hold time is like 39 minutes) Chat is shorter. I speak to Luke again. Bring to his attention again the errors on the UPC Code and explain to him that now I have lost 17 days and I have a project due. He says how sorry he is and that they will try their best to get me my new product shipped out so I can receive it by Tuesday June 15 and not miss my deadline. Guess what - at 3:00 a.m. this morning I get an e-mail stating my order had been cancelled and my original order funds refunded. I chatted with them again today and was told by Ken there was nothing they could do even though their website shows the item I needed to be in stock and ready for shipment. If you don't care when or if you ever get your products then order from this company, but I will never order from this company again.”

Helpful Report

Posted 3 years ago

“BH will not cancel our order that went out of stock. I was forced to wait till item becomes available. Now that the item was available and shipped, it's taken more than 2 weeks. It's still under shipment. I still haven't received item while writing this review. We spend thousands of dollars every year upgrading our equipment. Now I know where NOT to go.”

Helpful Report

Posted 3 years ago

“BAD BAD VERY BAD I order a computer (Mac Book Pro 16") for $2800. B&H sends the product in a VERY flimsy box that was easily STOLEN at some point in the Fedex delivery cycle. What does B&H do? NOTHING? Head in the sand. Denial. No communication. I finally had to go to VISA to reverse the $2800 charge. I then went and got the same computer from COSTCO ($200 cheaper and no BS B&H customer service). Instead of owning up, B&H convinces VISA that they shipped the package. B&H then leaves ME to get reimbursement from FEDEX (but I am not the FEDEX client - B&H is the FEDEX client - so I cannot even file for the amount of the computer) My advice? RUN from this company - DO NOT BUY THEIR PRODUCTS. I am telling this to every New Yorker that I know. I am now STUCK with a double charge for a single computer - all due to B&H's bad business practices, inability to address their stolen computer and disgusting consumer (total lack of) courtesy. DO NOT BUY FROM THESE INCOMPETENT WILLIES!!! THEY RUN AND HIDE WHEN THEY SCREW UP. INCOMPETENT! THIS IS A BAD BUSINESS!”

Helpful Report

Posted 3 years ago

“I was duped by B&H with an amount of money for 2 nikon 900 cameras, great condition, 1 canon dslr fair. 1 75-300 Canon zoom lens excellent condition. All manuals 3 camera bags, straps and various other misc items. Thier estimate was 398.00. After 6 wks or so I call them and was told 198.00 was the amt I would get. The nikons were worth that much themselves. The Canon lens was in a case had been used 10 times and was perfect. They said it had a scratch on the lens. BS I took the 198.00 but u shouldn't have. I will never buy from them again. I tell people what they did to me. I guess they need to do business that way. G Miller. FL”

Helpful Report

Posted 3 years ago

“terrible, very cheap attitude, I have placed an order I have spent many hours then they confirm the order, after one day the cancel my order, do you know why cuz they understood this product price is going high. but you sent me confirmation of my order, you should be ashamed of yourself, claiming as a big business but acting very poor. you need to ask yourself, do I want to buy from someone who can cancel my confirmed order without any reason just because the price in the market goes up? definitely no not recommended at all,”

Helpful Report

Posted 3 years ago

“I purchased a monitor from this company in March. The monitor was damaged upon arrival and the serial numbers did not match the numbers on the box. I sent a return request on 3/27 informing them of the damage with no response. on 3/29 after discovering the serial numbers did not match i sent a second return request informing them. They approved the return and had me ship it back. They then refused my refund and tried returning the monitor to me. They refused it because the serial numbers didn't match which they were informed about prior to approving a return. They have now told me that I can call a lawyer cause they are not giving me my money back.”

Helpful Report

Posted 3 years ago

“B&H has the worst customer service ever, especially if you are a foreigner and especially if the agent feels like your order is a small order.”

Helpful Report

Posted 3 years ago

“I received only half of what I ordered, and instead of the other half there was an awful pack of cards with tire advertisements!! Customer service is the worst I've ever come across: countless mails, chats in which I was instructed to send an email again, no picking up the phone and 3-hr wait times. I'm still trying to reach them after 11 days, no answer whatsoever. I have equipment waiting for those parts and now I have to order them someplace else, having already paid for them once. Spend your money elsewhere, where they actually care about your business!! A bit later: I left a comment on one of their advertisements on their facebook page, and instead of getting back to me to resolve the issue they erased my comment and blocked me within a couple of hours! Attached is a screenshot of that. It's gone now! Nice way to solve a problem!”

Helpful Report

Posted 3 years ago

“After making multiple purchases with them, our last experience was not good. We purchased equipment for our church media upgrade. We were delayed on the install due to covid. We actually had 2members pass away. When we go around to do the install, one of the components did not work. Long story short, we requested a refund for the items we purchased. We were denied due to it being outside of 30 days. After multiple attempts to contact them on the phone, we were finally able to reach someone. They were very rude, twice. We will no longer use B$H.”

Helpful Report

Posted 4 years ago

“I ordered over $5,000 worth of camera equipment and was told I would receive my purchase in 4 days. It is now 8 days and no equipment. I emailed B&H 2 days ago and have not had a response. I called customer services about 3 hours ago and was told my wait was an estimated 114 minutes. They have a system where they call you back and I still haven't heard from them. This experience has convinced me to support my local camera store and stay away from these people who just don't get customer service. They are not particularly helpful when they talk to you and you have product questions. It is as if they like to act like they are superior to you because you don't know what they know. Total unsatisfactory purchase experience.”

Helpful Report

Posted 4 years ago

“When you spend hard earned money on a valuable equipment for work, you expect business to busines decorum. I will keep this simple, B&H Photo accepted payment for products never delivered. B&H has cleary breached their own agreement and a result, used nefarious communications to avoid fulfillment and refund of purchased product. This behavior constitutes fraud and has been reported to the correct authorities, including associated banking institutions.”

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Posted 4 years ago

“Ordered two camera batteries. They advertised certified replacement part. Both wrong size. Returned the next day. They only authorized .12 cent return. Thieves. Do not use B&H”

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Posted 4 years ago

“Joke of a company. If all goes well with the purchase they are fine. If there is a problem, they are a joke. Don't trust them!”

Helpful Report

Posted 4 years ago

B&H Photo is rated 4.7 based on 1,951 reviews