Name: B&H Photo
Rating: 4.71

“Buying from the UK and always does what it says. Easy and useful checkout procedure making duties easy.”

Helpful Report

Posted 4 years ago

“Great website, easy to use and usually quick delivery to the UK”

Helpful Report

Posted 4 years ago

“Puzzled that I couldn't send a gift card”

Helpful Report

Posted 4 years ago

“Amazing company to deal with on all levels, thank you B&H.”

Helpful Report

Posted 4 years ago

“Great website and great service”

Helpful Report

Posted 4 years ago

“Always good service from B&H!!!”

Helpful Report

Posted 4 years ago

“Good business partner”

Helpful Report

Posted 4 years ago

“Always been happy with ordering from B&H”

Helpful Report

Posted 4 years ago

“Always very satisfactory service. A pleasure to do such business with them.”

Helpful Report

Posted 4 years ago

“B&H is great i wish shipping and taxes weren't so much otherwise i would be on here every day”

Helpful Report

Posted 5 years ago

“Great on line ordering. Very strait forward. The delivery is first class and very prompt... B&H run like well oiled machine...”

Helpful Report

Posted 5 years ago

“Great website good prices. Thank you B & H”

Helpful Report

Posted 5 years ago

“I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation. After calling B&H numerous times they admitted that something had happened to my package and they would send a new one. It eventually took a month for me to be able to get my hands on the monitor, which was three weeks late. I contacted both B&H and DHL to ask for some kind of compensation, considering the financial damage this caused me and neither of them accepted any responsibility. I was especially disappointed (putting it mildly) with B&H, given the fact that I had no say regarding the carrier that was going to organise the delivery. I am no longer expecting B&H to compensate me, and this was an experience that I am happy to leave behind.”

Helpful Report

Posted 5 years ago

“I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation. After calling B&H numerous times they admitted that something had happened to my package and they would send a new one. It eventually took a month for me to be able to get my hands on the monitor, which was three weeks late. I contacted both B&H and DHL to ask for some kind of compensation, considering the financial damage this caused me and neither of them accepted any responsibility. I was especially disappointed (putting it mildly) with B&H, given the fact that I had no say regarding the carrier that was going to organise the delivery. I am no longer expecting B&H to compensate me, and this was an experience that I am happy to leave behind.”

Helpful Report

Posted 5 years ago

“The best online shop for photography stuff I have ever had experience with”

Helpful Report

Posted 5 years ago

“Thank you for the catalogue, I wouldn't have known that this item existed otherwise.”

Helpful Report

Posted 5 years ago

“2 consecutive purchases(order no.1058989840 and 1058580109) were both defective with one so egregious you would think that an idiot from the back room just picked something up from the trash bin and wrapped it up for shipping. a retail giant with an exalted reputation(just ask them) should have at the very least quality control people who are responsible. another suggestion is to have the refund be expedited promptly so that suckers like me would have some consolation. do better.”

Helpful Report

Posted 5 years ago

“In over 10 years of placing orders I have not ONCE been disappointed with price or delivery. EASY website to order from, too.”

Helpful Report

Posted 6 years ago

“The process or ordering was simple, clear and easy and my product arrived exactly on time undamaged at all just in time for the birthday I ordered it for”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

B&H Photo Reviews