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Big Motoring World Reviews

2.9 Rating 388 Reviews
46 %
of reviewers recommend Big Motoring World
2.9
Based on 388 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Accurate And Undamaged Orders
Greater than 26%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Big Motoring World 1 star review on 18th December 2024
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Big Motoring World 1 star review on 13th November 2024
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Big Motoring World 1 star review on 12th November 2024
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Big Motoring World 1 star review on 7th October 2024
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Big Motoring World 1 star review on 7th October 2024
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Big Motoring World 1 star review on 22nd September 2024
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Big Motoring World 1 star review on 22nd September 2024
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Anonymous
Anonymous  // 01/01/2019
So far a terrible experience. Bought the car and within 30 minutes of ownership found issues that I hadn’t spotted during the test drive. Brakes squeak at low speed independent garage has diagnosed poor fitted pads. Front camera doesn’t work probably linked to the point 4. The car is haemorrhaging washer fluid from the near side front bumper again this will probably be linked to point 4. Whilst waiting for the after sales team to respond I’ve had the vehicle inspected by an independent garage who have confirmed the above faults and also found that the car has been involved in an unrecorded collision to the near side front area and have identified a very poor repair job. Not what you would expect when spending almost £30k on a car that apparently has been through a thorough inspection prior to sale. Still waiting for a response from the after sales team. How bad can a company be if the complaints team are to busy to respond. ***Update July 2023 following this review the car has been returned to Big Motoring World twice to have the relatively minor issues rectified. Now the car has developed a major fault. Ad blue device has malfunctioned and the car is on a countdown to when it will refuse to start. No response to my latest email to the support email. Have tried using the warranty and they want me to use garages that can’t fit the car in for nearly two weeks by which time the countdown will have expired and the vehicle will not be able to drive to the garage. This has been the worst buying experience and is looking like the most costly mistake I have ever made. ***Further Update it took 12 days for Big Motoring World to respond to the latest query and the best solution they have offered is to book the vehicle into their workshop on 3rd August for diagnostics (a wait of 1 month after reporting the issue) whilst waiting for this appointment at my own expense I have had the vehicle inspected by both Jaguar Landrover and an independent garage. Both garages have diagnosed the same 2 faults and parts required to fix the faults. The cost to repair will be over £1600. In an attempt to rectify this swiftly I have provided these reports to Big Motoring World so that they can order the parts and complete the repairs on the booking date. The response from Big Motoring World is that they dispute the diagnosis from both garages claiming that these garages are trying to upsell their services. They have refused to order any parts stating that after my appointment on 3rd August I will have to wait for another available appointment to have the repairs completed. This will most likely mean a wait of another 3 to 4 weeks. The car is currently on a countdown with less than 400 miles left before it will fail to start. This means I will have no vehicle until repairs are completed. I have had the car now for only 8 weeks and only one of those weeks has been without any faults on the car yet Big Motoring World refuses to accept the car back as a return. Please avoid this cowboy outfit at all costs.
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Posted 1 year ago
Avoid these cowboys they advertise the cars falsely, they expect you to be an expert and a mechanic the sales rep know absolutely nothing. Waited 5 hours just to take the car to realise its nothing it said in the description. Horrific company
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Posted 1 year ago
PLEASE AVOID. DO NOT BUY ANY EXTRAS I bought a car last year and bought smart protect with it. Now, I need to arrange a repair for my car. The contact details they have provided is a joke. I have tried to call multiple times, at different times of the day and on different days. The line is just not connecting and as soon I choose the after care option, the line just drops. I sent them an email regarding this issue and they got back to me and they have given me a different number. I tried that many times but I experienced the same thing. I have also tried to contact presale department and spoken with Jamie and two other staff members and they have advised me to keep trying the number, there is nothing they can do to help. I have requested to pass the message and arrange a call back at least. Jamie said that he will contact them but not sure when they will get back to me.
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Posted 1 year ago
Avoid at all costs! Promise the world deliver nothing. We spent over 50k and have a permanent warning light and a missing drivers mat. They have said they won't do anything even though the vehicle was advertised with a full set, and we were shown the spare wheel which has clearly been removed. Stereotypical used car sales unfortunately, taking advantage of the market and people's good nature, disgusting!!!!
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Posted 1 year ago
Brought a car at the weekend , Advert advised the car had front sensors, website advised front sensors. Salesman advised front sensors . Paid and drove away with the car and found out the car doesn’t ! big motoring world ( Peterborough) have said it’s not their problem and aren’t willing to do anything. Please double check everything before you buy from them and do not trust their word or websites .
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Posted 1 year ago
Firstly I need to point out that everyone I talked to was lovely. Doing their job as best they can. I arrived for my appointment for 6pm, took 1 hour to have someone tell me they were busy (why book people in if they have to wait). Took 2.5 hours to be seen. The lady was great though, a real credit to the company. Took the car out for a test drive and it was ace. We took a walk through the showroom. Went through a couple of sales pitches then we got down to talk about the car. By this point it was 9pm, I was starving and really not in the right mind to buy a car. But I was there so we plodded on. I agreed to a 2 year warranty which I regret. I was made to feel like I needed to have this but in reality I shouldn't. Its a second hand car and you expect things to go wrong. By 9.30pm we were all done. I'd paid my £500 deposit. But the car had to be sent back to Peterborough to have a ding sorted. Now since I paid the deposit I've heard nothing. I've been in touch with the call centre and given 2 numbers for their site where they fix the cars. Nobody there is picking up the phone which is infuriating. I'm at a point where I'm thinking about cancelling this order as this company seems to be great at starting the conversation but really poor when it comes to the rest of the interactions. Lastly if you're buying a car from here remember one thing. There's a reason the car prices are so low and this is because they will pressure sales you into taking on an overpriced warranty and the packages for keeping your car clean. To put all of this into context my partner is seriously ill and this car is going to help her see her family and friends more easily. The money we are spending on it isn't a huge amount but it is to us and right now I'm feeling like I've made a wrong decision in using Big Motoring World.
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Posted 1 year ago
Some of the customer advisors are unhelpful ,another was to call me back ,I still await the call 24hours later ,after speaking to 4 or 5 different advisors I got totally frustrated .All I wanted was clarity on a scuff on the passengers seat and better photos of the outside of the car ,before collection .Then to be told I needed to view the car myself and test drive or get someone to do it on my behalf. I asked for an extension for my deposit I had paid which would run out on the Thursday @ 2pm to the Saturday morning ,as to allow me the time to make my way from N.Ireland to Blue Bell Hill site and was refused. I spoke to my transport haulier to see could he help, in his words not mine ,not with this company ,I have been held up for hours on this site, with exactly the same issues, very unhelpful and silly collection times. This company may well work for some , but outside of England Im not so sure, Disappointing is all I can say .
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Posted 1 year ago
Below is my review of them from 5 weeks ago, at this present time I'm filing an application for court action, that probably tells you everything you need to know really. Terrible from start to finish. Car is 50/50, no fuel in and needed detailing throughout, heated seats don't work, bonnet won't open, warranty won't cover it despite owning car 2 days. But their service is the worst I've ever seen. I reserved the car and transferred it to Werrington, drove 3.5 hours to see car, they unreserved it, adjusted the price whilst I was traveling. Was on hold 30 mins trying to sort it out. Got there, they had sent the car to the wrong dealership, (Fengate). Was redirected there. When I got there I had to sit and wait to see the car I'd enquired about multiple times. They knew I was coming and still waited 45 mins. There service is non existent, would never recommend this place to anyone. Spending over 20k and service is ridiculous. Add to the experience, tried to increase the price that I had in writing. Then tried the usual trick of trying to sell me stuff I could need at a massive inflated price. GAP ins of 450+ when online quotes are 150. I've bought 20+ cars over the years and this is hands down the worse experience at a dealership I've ever had. Worse than Arnold Clark and they actually lost the car I was buying for 2 days. Warranty isn't worth the paper it's printed on, not going to cover the repair cost. Will be taking legal advice on it. Had I known it was going to be like this I would have U turned and went back home. Toom nearly 3.5 hours to buy a car I had already reserved!!! So slow it's actually taken less time to drive 210miles 5 weeks on the service history and spare key only arrived after 4 weeks and me reporting a theft to police.
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Posted 1 year ago
I PURCHASED AN A CLASS 2019 MERCEDES BENZ WITH BIG MOTORING WORLD AND THERES SO MANY PROBLEMS WITH THE CAR THAT THEY DO NOT TELL YOU AND HIDE FROM YOU. ALSO TO MENTION THAT THEY DID INFACT ADMIT TO TOUCHING UP CARS FOR IT TO LOOK PRESENTABLE ON THE VIEWING AND LATER IT COMING OFF IN THE CAR WASH (THAT THEY TAKE WITHOUT YOUR PERMISSION TO WASH IT SO IT ALL COMES OFF AND YOU SEE THE REAL TRUE STATE OF THE CAR). FURTHERMORE, AFTER A FEW DAYS OF BUYING THE CAR THE DASHBOARD SHOWS THAT THE BRAKE PADS NEEDS CHANGING THAT THEY DIDNT INFORM ME EITHER WHICH I HAVE GONE TO THE MECHANICS TO GET A DOCUMENT TO PROVE THIS BUT OF COURSE BIG MOTORING WORLD DOES NOT WANT TO TAKE ACCOUNTABILITY TO FIX ANYTHING. THERE ARE MANY MANY MORE PROBLEMS AND I WILL CONTINUE WRITING FURTHER REVIEWS UNTIL IT IS SORTED AS WELL AS TAKING IT FURTHER TO COURT.
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Posted 1 year ago
Short version.... Biggest bunch of cowboys you will encounter!!! Customer service is non existant, useless, as are the Managers! My experience was Enfield branch.
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Posted 1 year ago
Don't be penny wise and pound foolish . The Nightmare began when I reserved the 2015 Volvo XC90 ( FM15 NFZ ) online by paying £99 and then went to the enfield branch to see the car and paid another £401 to make it £ 500 as a confirm purchase , Car had NO DASH BOARD WARNING LIGHTS , after hours of hard sell of extended warranty , paint protection and gap insurence from them I managed to get away and close the deal with just the gap insurence . I was suppose to pay and collect the car within same week but when I read some of the online reviews I decided to hire a 3rd party pre purchase vehicle inspection company to inspect the car before I make the remaining payment . Guess what ? the inspection report came that the car has more than 4 serious faults and 2 minor faults that will effect the engine and transmision that can cause major safety hazards anytime . These faults will cost at least £ 2000 to fix from volvo dealership . 1. TCM-P06066B Control Module Processor. Algorithm Based Failures. Event information . DIESEL ENG (Fuel System/Combined System) 5 problems exist 2 . DIESEL ENG-PO34192 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 Or Single Sensor). Component Failures. Performance Or Incorrect Operation 3 . ECM-P227900 intake Air System Leak General Failure Information. No Sub Type Information 4.ECM-PO34400 Camshaft Position Sensor A Circuit Intermittent (Bank 1 Or Single Sensor) General Failure Information No Sub Type Information 5 .A DIESEL ENG-P133078 Injector Control Pressure Lower Than Desired (Engine Car also had a big tear on the leather of the dashboard , driver side which was never mentioned or shown anywhere in the advert . inspection mechanic was shocked to see that too . I sent an Email to big motoring to get those issues fixed so I can come and collect the car asap . After many calls and conversation with Sales , reception and finance someone decided to call me back today to inform that their CEO ( Harry wormwood from Matilda ) have decided to not to fix any issue on that car as it is an old and put it up for sale on website again immdiatly to sell to someone else WITH FAULTS as it is . They said they have refunded my £ 500 deposit but I feel cheated upon as if they had not listed the car for sale with faults then I could have bought a car without wasting my hard earned £ 160 , saving me from the the nightmare, hassle I had to go through in the process , his response was that it was a courtesy call to inform me and I can go on website and reserve the same car again . Not to my surprise they have already re listed the Volvo XC90 FM15NFZ again with faults to make some else POUND FOOLISH .. If they have any courtesy they should 1st refund me the £ 160 too and then fix all those issues before selling it to some one else . Date of experience: 09 February 2023
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Posted 1 year ago
I would give it a 0 if I could. AVOID AT ALL COSTS. I purchased my car 10 days ago and have seen damages on my car after 1/2 days that was very well hidden from me. They took my car to wash after signing an agreement without asking me if I wanted one, and they clearly touched up the chips so it looks presentable on the viewing, and it must have come off during the wash. They also done a brilliant job trying to hide a massive crack on the plastic near the ignition (by the driving wheel) which looks absolutely disgusting and definitely not worth the money I paid. They are ignoring my emails and they keep telling me the manager does not deal with this matter, its the 'after sales' team, which they are never available. I still do not have my agreement with big motoring world, only my finance. BIGGEST SCAMMERS. PLEASE DO NOT IGNORE THIS AS I DID AND NOW IM IN THE SAME POSITION!!!!!!!
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Posted 1 year ago
A very dangerous company. To be avoided at all costs. They appear to take very little care of the cars they buy in and the after care is extremely slippery. If I worked for that company I would be ashamed.
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Posted 1 year ago
Dubious practices. Beware. Found the spec of the Jaguar XF I wanted at Big Motoring World. Problem #1: Phoned them to check the availability of the car, "yes it was still available, did I want to reserve it for a £99 Refundable Deposit". The deposit was not refundable, but transferable to another car! I only found this out after receiving the text message upon arriving at the facility at Bluebell Hill, which I did not have time to read until the next day. I consider this underhand dealing. #2 Drove 102 miles to view the car. Met with a Salesperson that would be better flipping burgers at MdDs. Almost rude, but definitely disrespectful: "it only has one key, is that a deal breaker?"....before I had even seen the car I had spent 1.5hrs driving to see. "oh, most of our cars only have one key". They cost about £500 to buy a new one. #3. They get the car, and I see that it is an ex' lease car that has been unloved and knocked about, a Jaguar dealership would not have even listed the car as it was in such poor condition. "Oh, is that a deal breaker? It wont look any better after you have test driven it!" #4. Test drive: you are directed around a loop that has a 40mph speed limit and about 2 miles long, not enough to properly test the car, during that time I noted the steering wheel was not centered, "oh, the car comes with a 90 day warranty"...... I can tell you that it would not cover that sort of fault. #5. They promote the cars are sold at a bargain price, this car was below standard, but was at the correct price for a GOOD car. The price is non negotiable once you point out the deficiencies in the car. My experience would stop me from buying a car at this outfit. Looking at the Google reviews it is easy to see that the reviews are bogus: who would photograph the outside of the dealership, or the reception on their "outstanding review".
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Posted 1 year ago
Change your name to “BIG CHEATERS IN THE WORLD” Stay away
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Posted 2 years ago
I have had no end of problems with this company, it's been absolutely awful - they are quite literally the worst company I have ever had to deal with! I bought a Discover Sport from the Enfield branch back in July. The price was agreed on the phone, however when I went to collect it they told me they had nothing written down and increased the price. In their words, "you either pay the full amount we're asking for, or you're not having the car". Stupidly, I paid it. On collection, I was told the Service record and spare key were both missing, and these would be sent by post within the next week. They never arrived. 2 months later, an engine fault was identified on the car and my local mechanic advised me to get it resolved under warranty as the car was in a “dangerous state of repair”. I tried calling, emailing and leaving messages to arrange repair through the warranty, but literally could not get through to anyone. It took 12 days before I was able to speak to someone! I asked for a courtesy car, and was told they didn't have any for me. They then arranged for the car to be collected, the earliest they could collect it was another 9 days later. Then they didn't show up. I called again and discovered they had forgotten to give the collection company my address (the collection company had been trying to call them but weren't able to get through - the irony!). They came the next day and took the car, and they assessed it the next day as well, acknowledging that the fault should have been caught in their "200 point checks" and agreeing that the repair would be completed under warranty. They then informed me that the earliest they could make the repair was in another 3 weeks time. I asked again if I could have a courtesy car, and they said they still didn't have any. A week before the car was due to be repaired, I was offered a courtesy car, but told I could only have it if i went to Peterborough to collect it, roughly 80 miles from my house, and I don't have a car at this point so no way of getting there. I had no choice but to decline it. On the day after the car was due to be repaired, I had heard nothing (no call, no email, no feedback of any kind) and so I called for an update. On starting the repair, they had realised they needed more parts and so could not complete the repair as agreed. The extra parts needed were now on order, but there was no delivery date and so they were unable to give me a repair date for the vehicle. Despite numerous attempts to get an update from them, I eventually began requesting a refund for the car so I could buy another one. After a lot of back and forth, they eventually agreed to a partial refund and despite me losing a lot more money, I accepted. It then took another two weeks to process the refund, again with just a few updates from the company and absolutely no urgency to get the process complete. From the day the car stopped working, to the day I received the refund payment took 2 months, 3 weeks and 2 days. This entire experience has cost me so much, not just financially, but from stress and anxiety as well, I have been really ill. The complete lack of empathy from any of the staff, the ignoring emails, messages, not answering the phone, hanging up on me while on hold, the list is endless. I’m so glad I can start to put this behind me and get on with my life, and I hope I can spare at least one person from having to go through a similar ordeal.
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Posted 2 years ago
What a horrible horrible experience Beware of part exchange, they waste your time and you could be out of pocket! I initially called to ask to get a price for my part ex and if it would be possible to be send through a video to get a more precise figure as I am over 2 hours drive away. I was told this wasn’t possible and that I can get a figure straight away from their website, which came out at £4200. I wasn’t under any illusion that they would give me the full amount but having VW Doncaster offering me £3700 only last week I thought that they would probably place in it around the same sort of money. I reserved the car and booked to collect the car 4 days later. After a 5 hour round trip I was told that the initial offer of £4200 had come down to £2750, £1450 difference from when they originally quoted and £950 difference from VW Doncaster who had also physically seen the car. I don’t understand how they had such a huge difference in valuation, I have 2 garages who have valued my car over £3500! I get these guys are in sales but I felt they purposely low balled me as they assumed id just go with it. 5 hour round trip, half a days holidays and fuel down the drain down thanks to Big motoring World. No call from them regarding my online valuation on my car. No call from them after I paid my deposit to confirm my appointment, which they said I would. Ahmed who initially saw me was great and can’t fault him, shame about the company you work for!! Worst experience of buying a car, never ever again do I want to hear of Big Motoring World!
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Posted 2 years ago
BUYER BEWARE... DO NOT TRUST... TERRIBLE AFTERSALES SERVICE... FAKE 200-POINT INSPECTION!! I purchased a Mercedes GLC from Big Motoring World on 11th September 2022. Within two weeks of owning the car a low-pressure tyre sensor light appeared. Nervous I was driving a car with a faulty tyre; I took the car to a tyre garage for inspection. I was informed that the tyre had a temporary repair, was not in road worthy condition and should have been replaced prior to me purchasing the vehicle. They informed me that this kind of repair should only be done in emergency situations and in fact is an illegal repair here the UK. If I was to be pulled over by the police, I may have been liable for points and a fine. I was informed that it need replacing immediately at a replacement cost of £250. After a stressful attempt to contact Big Motoring World aftersales teams (Their phones lines just cut dead, or no one can put you through to the right team) I was told to email. I bought a car from Big Motoring World with faith that they had carried out a 200-point inspection as they advertise so that issues like this would not occur. It was apparent that an inspection on this vehicle had not been carried out as promised and when requesting the report for the vehicle they sent me their standard template checklist. After sending lengthy emails Big Motoring World have offered me a ‘goodwill’ partial settlement amount to towards the replacement and informed I should not of instructed a third party to replace without their prior consent. I unfortunately had no choice as the tyre was in an illegal condition. Unable to come to an agreement with Big Motoring World, they have left me no choice but to take legal action against them.
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Posted 2 years ago
NEVER GOING BACK THERE AGAIN!!! Couple of months ago bought a car from Warrington branch, throughout the whole process the customer service was absolutely disgusting, in fact so bad that makes you feel humiliated. For the 3 days which took me to actually finish the deal I was constantly made to wait for hours together with all the other customers experiencing the same thing. When I test drove the car, it showed problems with the seatbelts and the bonnet which means all the checks they say they have done on the car is a lie so don't count on that. After they assured me the car has been fixed I still have issues with the seat belts. While buying the car I also purchased a 3 year warranty which is an absolute SCAM, because I've already spoken to 6 garages and they all refuse to deal with the warranty company, because apparently they never pay them. The reason I needed to use the warranty was because after driving the car for a couple of days realised that the lumbar support on the drivers seat isn't working and it's very uncomfortable. So after being refused by all the garages to deal with the warranty company I had to pay for the fix myself and email bigassist what happen and claim my money back which they refused straight away. And now I realise I just lost 2000£ on ussless warranty.
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Posted 2 years ago
TERRIBLE COMPANY Couldn't thought the enfield branch only ones who have tried to help. Had complaint going on for months now and I have been the only one doing all the chasing, I had purchased a car in may 2022 on A PCP plan and part ex my previous car which needed to be SETTLED then 2 months later advised I was in arrears with my previous car?? then called finance company close brothers and big motoring world they wouldn't look into the issue kept being told "Your get a call back" weeks later made a formal complaint wouldn't listen to me a girl called SOPHIE HAZEL from Kent branch kept on ignoring all my emails, then went to branch to manager she then contacted her to call me and didn't still. My credit rating had been affected for months was denied credit and my score has always been excellent. Also false advertisement about their ombudsmen details on the website its actually a energy company. Still to this day they are not helping me. Customer service skills are shocking and vile. I will look forward to taking this legal.
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Posted 2 years ago
Big Motoring World is rated 2.9 based on 388 reviews