“It has been almost a year since the recall. I did exactly what the company asked, cut up the rubbers, sent pictures. I have sent messages about replacements and still have not recieved anything. I spent a lot of money on these and had to pay for shipping and other fees to Canada. I am not impressed at all. Give us the bases you promised, or refund us.”
“Would give a 0 if that was option. I submitted the required info on their Blendjet months ago and still haven't rec'd my replacement ring. When I've emailed the company I've gotten typical PR excuses but no timeline as to when I'll receive the replacement ring. So $ wasted as my Blendjet is unusable until I get the replacement ring”
“There was a recall on the blender. I was instructed to cut up the rubber part, send a picture and the company would send replacement blades. It's been over 6 months and every time I email them they just send a generic response saying some nonsense. This is disgraceful. I see so many people with the same complaont and yet the company continues to advertise this product. I would trust this company or purchase any blendjet project going forward.”
“They told me to destroy parts of my blender (because it was dangerous), send photo and they told me they will send me new parts withing 4 weeks. It passed 7 months and they still postponing this. Now started to ignore me. Not serious compary. Not worth to have anything in common with this.”
“I'm writing about same issue as most people here.
It's been almost a year, and Blendjet still didn't sent me a replacement. They are just sending everyone the same template apology.
It's obviously just another company that cares just about their profits, but zero care about their customers.
They made us destroy their product that we paid for, so they couldn't get sued if some of them blow up, and someone gets hurt. They should have either give us money back, or honestly tell us that me might die before we get the replacement!”
“Mine quit working and charging…called the number…disconnected…called the other number, rings and hangs up. Emailed…zero response. Send FB message…zero response. Sent message on website…zero response. We like them, but customer service is awful. Will NEVER buy again.”
“I also received notification that my blend jet was dangerous. They told me to cut up the rubber gasket and prove that I did that and send them a picture. Then they said I would be receiving my new base to my Blanche in four weeks. I have contacted them at least 10 times requesting a new blend jet. I have received the same response saying they’re sorry but the company will not replace the jet. Their company is behind on returning the bases to their customers due to production. I spent $50 on this item and have not been able to use it the whole summer. I am letting you know that you should not trust this Company. Very dissatisfied with their customer service and the return of my product that I purchased. Terrible ! Terrible! Terrible!”
“In February 2024, I received a recall notification from Blendjet. The instructions advised on destroying a specific part rendering the product unusable. However, I was informed that a replacement would be issued.
8 months later and many emails sent, I am still waiting and being fobbed off with the same templated response. There is no promise on timelines and refunds are not being issued.
Templated response:
'We are working diligently to get your replacement base kit to you, though I’m still unable to provide a specific timeframe for its delivery due to the high volume of requests.
The recall has impacted us significantly, but please know we are doing our utmost to address each situation and get these base kits out quickly. You will receive a shipping confirmation email once your order ships. We truly appreciate your understanding regarding this matter and look forward to getting you back up & blending soon!'
The above is the same templated response. In the meanwhile, the company still proceeds to send me recipe ideas, promotions etc for a product that is useless. Be aware of this company.”
“Recalled this product in Feb and asked customers to provide proof we'd disabled them (cutting the seals) to get a replacement. No replacement received.”
“Blendjet 2 Recall: I submitted the info with the pictures and got my confirmation in January. It's October 2024 now and I still haven't received my replacement parts. In between time, I checked on the status and was told there were supply chain issues and they didnt know when it would be resolved but that I'd get an email when it's shipping out. I can imagine there being an overwhelming demand to resolve this issue since so many were affected so I said I'd continue to wait. After reading other experiences, I realized I may have to be more cruel in order to get it and threaten to go to the BBB or actually file with the BBB to resolve this. I haven't received any update and their site still says unfulfilled. I did enjoy using my blendjet before all this, but now I'm just annoyed cuz first off it wasn't the cheapest thing ever so replacing it in my current financial situation...it's a luxury I can't afford right now, but I also alerted my friends that may have been unaware of the recall and the deadline and now we may all be in this limbo of hope and doubt. It was bad enough going with a replacement color I didn't want, but not getting it at all (after waiting this long) is now a high probability.”
“Oh my god...that is my first sentence. That is the most pathetic company I've been dealing with,customer service is non existing. First of all my blendjet stopped working after a month of purchasing it,and when I heard about the recall I was happy to know that it will be replaced. But unfortunately it didn't happen,I sent every info they requested about faulty blender in February 2024,and you know what...it's October already I still didn't get my replacement. I sent lots of emails to customer service and they excuse was always like"we have problem with suppliers, it should be sorted soon" and still didn't hear anything from them. What a scam,so disappointed”
“I’m giving 1 star because I have to otherwise I’ll give no stars. Their customer service is terrible. It took me one year to get my replacement only because I complained so much now I’m having a problem with the jar and they don’t answer their emails. I would not suggest anyone buy this product.”
“Like all other reviews, I'm still waiting on a replacement kit for which I returned in January 2024. It has been nearly 10 months. This is unacceptable. Customer service is not doing much other than providing the same response to the 4-5 times that I have emailed to follow up - "...we do not have an exact date for them to arrive...we are unable to upgrade, or offer refunds. Kits should start resuming shipping soon and you will get a confirmation when that happens." I'm not clear on any consumer rights I have here but should someone find something, I would be happy to join a class action lawsuit against this company.”
“Worst purchase. I bought 2 and 2 had to be replaced takes all day to make one smoothie with blueberries and bananas stops after a few seconds every time. Will NEVER purchase anything from blend jet again.”
“I'm in the same situation as everyone else. Been waiting since Jan 2024 for replacement, customer service is not at all helpful. They seem to have plenty on the shelf and happy to take money from new customers and don't care about people they have already taken money from.”
