Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 281 Reviews

9 %

of reviewers recommend Bloomex

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Metrics

1.4

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 10th December 2024

Anonymous

Bloomex 1 star review on 9th December 2024

Jennifer D

"I have been a long time customer with\r\nBloomex and only a couple of times \r\nDid I have any issues which were resolved right away. Not this time\r\nHad the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors\r\nMaking sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days\r\nBefore she went away for the week.\r\nSo the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors\r\nAnd the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund \r\nFor a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email\r\nTo voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying \" I tell 2 people they each tell 2 people and so on."

Bloomex 1 star review on 14th October 2024

Joe Wood

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't care about delivery”

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Posted 2 years ago

“Order No. 3767193 I ordered 3 different baskets from Bloomex on Aug. 4th for my granddaughter who lives in Pembroke. She was very happy and said that they were all very nice. They were delivered the very next day as promised. I'm happy with their service.”

Helpful Report

Posted 2 years ago

“The bouquet i ordered was in a round vase with ribbon. I asked if it would look like picture they said yes. What i got was flowers in a box with an ugly green vase. I paid extra for same day delivery extra to enhance the boquet and extra to get the vase. For $88 dollars i was truly disappointed and embarrased.”

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Posted 2 years ago

“Actually I would give them zero stars if I could......Although delivered on time, I am very disappointed and embarrassed! My sister-in-law just received the basket of flowers I sent her for her 65th birthday. It is nothing at all like what I ordered from the website!! Advertised as originally $79.99, but on limited time special for $39.99. What she received was in a cheap pink plastic dollar-store type basket with completely different flowers. I have emailed the company to fix this, and told them I would contact BBB if not satisfied. I am still waiting.”

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Posted 2 years ago

“Buyer beware”

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Posted 2 years ago

“I only gave it 1 star because I can't give 0. I ordered flowers for my best friend to lift her spirits and was so excited to find a beautiful lavender bouquet on the website. Once received, I saw that it looked nothing like the picture on the website where the picture had included a few lavender roses and the bouquet received only had one rose in a very different color. The flowers were in poor condition and when I advised the company by showing them pictures of what was received, they said they're within their policies and apologize for my unfortunate experience but at the end of the day, was not willing to do anything to rectify the situation. Horrible horrible customer service. I will never buy flowers from here again > :( Please save your money! There are so many other competent florists who care about their customers, Bloomex definitely isn't one of them. I have attached pictures of the flowers on the website and what was received. You will see, they look nothing alike!”

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Posted 2 years ago

“Paid a lot of money for a Savoury Seafood basket because the person has diabetes and they got a ton of candy and tuna. Will not be buying from this company again.”

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Posted 2 years ago

“To all Bloomex staff, why do you still work for this money swindler company? Are you tired of being scolded by customers through the phone and live-chat again and again as they have been cheated? If you have conscience, go straight to your local Authority and report all the scams that this company has done. God will always bless you if you do so now.”

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Posted 2 years ago

“I would advise to not deal with this company. The picture on the left is what is advertised on their website and the one on the right is what was received. I also paid extra and upgraded to a bigger bunch then pictured. As you can see it is not what I paid for ($89.90). I have spoken to the company and keep getting the run around. They say they will be intouch within 24 hours but you never hear from them. Very disappointed ☹️”

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Posted 2 years ago

“I have ordered from Bloomex.ca 3 times and I have been very pleased with the product, timing, convenience and customer service. I highly recommend this for any occasion.”

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Posted 2 years ago

“Do not use - terrible experience and customer service is horrible. Still waiting for a refund for flowers that were never delivered. Despite having my order confirmed, charged to my credit card AND having phoned the contact center the morning of to CONFIRM that this would be delivered that day, the flowers were not sent and I was not able to do ANYTHING for my friends milestone birthday. They made me look like an uncaring friend as I didn’t find out these would NOT be delivered until I called back a SECOND time at 430pm EST to find out why they hadn’t arrived yet….too late to do anything else or send a new gift They ruined this special day. They made me unable to send ANYTHING to my friend and I have lost all confidence and will never order again given the extreme unreliability of this service AND their answer was that they didn't know what happened and sorry for my experience. Unbelievable.”

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Posted 2 years ago

“Bloomex, You are not sorry, you don’t care, you just take our money & deliver nothing!!!! Absolutely disgusting , this company needs to be investigated!!! Scammers, Office if fair trading needs to get involved.”

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Posted 2 years ago

“Horrible company.”

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Posted 2 years ago

“Overpriced Mother's Day bouquet arrived broken, dead and moldy. Bloomex customer service refused to refund the purchase price. If I could have given zero stars, I would have. AVOID THIS COMPANY AT ALL COSTS.”

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Posted 2 years ago

“I don’t typically write negative reviews but this one called for it!Bloomex US and Canada are scammers! They charge people and do not deliver the requested item. I paid extra for a pink vase and an ordinary vase was delivered. I even paid extra for a deluxe bouquet and it was a very sorry looking bouquet, not deluxe by any means. I am so disappointed. To add to that, their customer service is absolute garbage. Last year I ordered from their US site and a box of chocolates that I paid extra $15 dollars wasn’t delivered. Order from somewhere else I’d say. Terrible service! They ruin peoples occasions!”

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Posted 2 years ago

“The owners name is Dimitri Lokhonia and his direct number is (416) 565-7089. He needs to hear these complaints so that he can correct the issue.”

Helpful Report

Posted 2 years ago

“I ordered flowers for my mother for mother's day on May 7th. Because I had issues with their website, I opted to call into the company and place my order via phone. The agent placed he order and confirmed the address. Because I was sending this as a surprise to my mother's place of work, I asked the person on the phone to take down my cell phone number and my mother's cell phone number in order to assist the driver should their be a delay. I requested to please have the item sent by 5 pm the latest as she would be leaving for work and I did not know her schedule for the following week. It may be a good time to note that their website advises they can deliver on the same day as well. So placing an order for the item a day early obviously would be better. Right? WRONG! I waited all day for a message saying she got the flowers and how surprised she was. By 4 pm I started to question what the issue was and called the company again. The agent reassured me that the item would be delivered by 5 and if there was an issue the driver would call. 5 p. M my mother left work and no flowers had arrived, I attempted to contact the company multiple times and received no answer. I continued to call and when I finally received an answer they advised the driver returned the flowers to the warehouse. I asked why they didn't call me as the request had stated on the bill? The driver was having issues finding the property. My mother works for one of the larges Shopping Malls in Toronto. They offered to have the item delivered again the next day for an extra charge of $14.99. I requested a refund, at which time the agent said they could request to have the $14.99 waived and have the item delivered. I agreed, even though it was a day late, but stated that I wanted a refund if they failed the second day. Day two, the exact same thing happened. I won't even waste my time typing it. Since May 9th (today is the 12th), I have been back and forth with the company stating that I want a refund since my mother has taken a leave of absence to take care of my father who is unwell. At this point I had already purchased flowers from another company so she had something to take away on her last day and to make up for Mother's day. I live far from her and don't drive and rely on delivery services. I have received multiple emails from the company that state they will not give a refund and also that they need me to pay the $14.99 they originally said I wouldn't be charged. No one seems to read anything you write back and they continue to spew the same response on every email back. May 11th, not only did the driver magically find the location he claimed he couldn't find, but they actually delivered the flowers, 4 days late. When my mother's colleague opened the box, the vase was shattered, the flowers wilted and the Mylar balloon was deflated. And most importantly as I told them SO MANY TIMES she was not there. They are still refusing my refund, want to give me a store credit now, as if I'd order from them again. The last email they sent me makes me sound so uncooperative, it's ridiculous. They don't understand that there is no way to have my mother sit around and wait for new flowers to be delivered. She is hardly home as she takes my farther to treatment and runs errands on a daily basis. We also help as much as we can and with work our schedules are all over the place. DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT TO THROW YOUR MONEY AWAY.”

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Posted 2 years ago

“Stay away from this site and don't give them a dime of your money! They may seem cheap compared to other florist sites but as the saying says: ''You get what you pay for.'' The order my mother in law received was ugly, anything but the colours I ordered. When I sent in a complaint they were prompt in replying but all they did was quote their policy that they have the right to substitute flowers and the flowers I said were droopy and wilting were perfectly fresh. They also charged $11.99 for delivery when it says free delivery.”

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Posted 2 years ago

“Purchased the Designer Collection IV for a funeral, it was very pretty. I did upsize it to the largest and sadly it did not look very large considering I had upgraded the flowers. For the price it was ok, but sadly expected more flowers. I can’t even imagine how small the smallest arrangement would have been? Fortunately I was able to see it as I attended the funeral, had I not attended I would not have known what it looked like in person. Ordering through the main phone number was complicated to say the least, they incorrectly spelled the name and the address, even after repeating it slowing a couple of times. When I called to fix it they stated they couldn’t change anything. I had to call the florist directly to make sure it was corrected as it would have been very embarrassing, till this day do t know if it was corrected as I could get close enough to the arrangement to see for myself.”

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Posted 2 years ago

“Do not order - Late Delivery and Horrible customer service. Do not order. Late delivery and there is no customer service. You will get what they give you when they decide to Ordered flowers for mother's day, May 8th. I had to pay extra. Flowers are now late, expected delivery on May 10 without any delays. I called customer service and the agent could not speak very well English. He told me that there was a blended date. Why would I order flowers and pay extra if the flowers are going to be late? I asked to speak to a supervisor and the agent said that it was not possible. He only gets emails from his supervisor. Here's a sample of our conversation: me: I asked him if you don't know something, who do you ask? agent: sorry I don't understand me: if you don't know something, who do you ask> agent: *chuckles* what don't I know? me: what to do in this situation. I will never order flowers from websites again. First and last time.”

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Posted 2 years ago

Bloomex is rated 1.4 based on 281 reviews