Bloomex Reviews

Name: Bloomex
Rating: 1.36

1.4 Rating 289 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

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Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 15th January 2025

Candice

Bloomex 1 star review on 10th January 2025

Anonymous

Bloomex 1 star review on 26th December 2024

PEB

Bloomex 1 star review on 10th December 2024

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service! Don't waste your time & $ go elsewhere”

Helpful Report

Posted 1 year ago

“I ordered some flowers for my friends wedding, it was delivered sooner than I asked for and left at the venue front door. The recipient received the delivery notification, but didn’t see the actual box of roses and card I ordered for them.I wish the delivery method will be personalized specifically for the big events. It’s very frustrating. I paid almost $100 Never will order again.”

Helpful Report

Posted 1 year ago

“I ordered an elegant stand of white roses, they sent cheap daisy stand with the horrible arrangement that looked like it has been used. Totally scam! See the attached pictures for yourself.”

Bloomex 1 star review on 19th August 2023

Helpful Report

Posted 1 year ago

“This company is horrible. Ordered premium flowers and bottle of Champagne to be delivered and cade for flowers showed up broken. Cheap white wine showed up broken. Called vloomex and was asked to send in pictures, which I did. No response and no rectification. I own to businesses and would be broke in a heartbeat if this is the way we conducted our businesses”

Helpful Report

Posted 1 year ago

“If I could give it less than 1 star I would. AVOID at all costs. Flowers still not delivered 3 weeks later and will not refund my money.”

Helpful Report

Posted 1 year ago

“My elderly mother placed an order over the phone with Bloomex and the customer service was awful: the representative had zero patience, huffed and puffed in frustration, and made my mother feel terrible and stupid. That rep had zero communication or professional skills. My mother was made to believe that she paid 150 CAD for a flower arrangement in a vase, birthday balloons, and a card and that is why she thought 150 CAD is ok price for it. We had to call to reschedule the delivery and my husband was assured the delivery will be done after 6 pm, when we planned to be home. Delivery was done on the date but at 11:30 am and the flowers had to stay on the entrance step in the full sun for a half day. We received 2 bulk bunches of 16 inches high small roses and 1 bulk bunch of 20 inches high roses of questionable quality with frayed petals. Nothing else. Raise your hand who thinks that 36 bulk roses of questionable quality are worth 150 CAD? It took me 2 weeks, 5 phone calls with useless and unprofessional reps, and a couple of emails to receive a resolution for this nightmare in the form of store credit. Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. That is their policy and that is it! I risked it to place another order to use that store credit and certainly had to add some more money. I ordered all bulk: red roses, baby pink carnations, and baby pink snapdragons. I received red roses, magenta carnations, and mixed purple and white snapdragons. Raise your hand who thinks that red roses pair well in a flower arrangement with magenta and purple and white? The color issue aside – I received NOT WHAT I ORDERED. Bloomex responded to my complaint about the second screwed-up order that they delivered whatever they had available because other suppliers wanted to charge them more money. Why the blazes should I care what their suppliers want to charge them?! They received my money, promised to deliver certain items, and did not deliver what I ordered. See above, Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. I was offered 20 CAD store credit, which feels like a face slap after what I went through with this horrible company during the last 3 weeks. There is no management to talk to and you will be stuck with reps, who are unprofessional, and have zero communication and customer service skills. If you value your time, nervous system, and the smiles of your loved ones when they get the flowers and your money, DO NOT ORDER FROM BLOOMEX under any circumstances!!!”

Helpful Report

Posted 1 year ago

“Be cautious when ordering from Bloomex, what they say and what they do is two different story. Would never order from this company again. What you see on the website is NOT what you will get. When you call Bloomex they should be honest and tell you that the flower arrangements may look different then the picture they show on the website. And not promise that it will be delivered the day you ask, it was a day late 🥺”

Helpful Report

Posted 1 year ago

“Calling this company trash is an insult to garbage. Ruined Mother's Day by sending a $90 bouquet to the wrong house...then REFUSING to refund! Go pick flowers in your local ditch. Better than this vile company. You will be better off for it.”

Helpful Report

Posted 1 year ago

“I spent over 100$ on a flower basket and the bouquet that arrived as a "substitution" was the worst one ever, nothing in common with the original one I ordered! In addition I payed extra for morning delivery and it was delivered in the evening! Don't trust the company any more! After several emails and phone calls they just told that "according to their policies they can make a substitution if the original is not available". Terrible flowers quality and service!”

Helpful Report

Posted 1 year ago

“I received a small tulips bouquet of mixed colours from a friend when I was very sick. When the flowers arrived they were not at all fresh. In particular the 3 purple tulips were already gone: wilted and dry on the edges. It was very disappointing. I sent 5 emails over the next week and made several phone calls but did not receive ANY communication back. Finally 3 weeks later I called again and was told I should have called within 24 hours. Yet I had managed to send photos taken just 2 1/2 days after arrival which showed have pitiful the flowers already were! I feel very disappointed and frustrated by this poorly run company. Customer care is none existent. Waste of time. Give your business to a real florist.”

Helpful Report

Posted 1 year ago

“I dont even want to supply one star! How do I put Zero?”

Helpful Report

Posted 1 year ago

“My flowers arrived in bad condition and did not look anything like advertised. They also left out an order I made & would not rectify nor refund. Terrible, do not purchase from here!”

Helpful Report

Posted 1 year ago

“Bait and switch. Just wanted to send a cheap and cheerful bouquet with quick delivery and what the recipient received was so far departed from the purchase it's laughable. WISH I'D GOOGLED FIRST! I was told the flowers were at least fresh looking, guess that's something. First image is what I ordered, second image is what they got. This is a scam company, do not buy from them.”

Helpful Report

Posted 1 year ago

“Damaged product & no response! I ordered flowers & a vase for Mother's Day 2023 to a senior's residence. The delivery man just dropped off the flowers in a box & the vase in bubble wrap at the front desk. When the front desk attendant picked up the bubble wrap vase, it was broken - she could hear the broken glass when holding the bubble wrap. I received to response to my composition - just a request for a review. * terrible product * terrible service * terrible staff, knowingly delivered a damaged product Re: Order 4050660, May 12, 2023”

Helpful Report

Posted 1 year ago

“Poor reviews x 2 --- I would give zero stars if I could 1) 1st order the flowers were smushed and already wilting before I took them out of the box. They did not perk up once put in water. Looked like it could have been weeds from a ditch (I had even gotten the better package for more money), ended up getting flowers from local grocery store. 2) 2nd order: I ordered on a Thursday night for delivery a week away (Friday). Found out the next morning my mom (recipient) was going to be out of the prov at time of delivery so I contacted bloomex livechat immediately (less than 24 hours) and they said there was nothing they could do --- delivery wasn't for another week! --- except change the date of delivery. I chose another date and then they said new delivery date isn't available. No refund, no new date, no credit, nothing. Horrible experience all around. The flowers are getting delivered tomorrow -- "sometime during the day before 8pm" --- so I have to get to my parents house to pick up the delivery sometime tomorrow. I'll update my review on the quality of the second second order. I'm not holding my breath for good (or even decent) quality, fingers crossed I'm wrong.”

Helpful Report

Posted 1 year ago

“This is the second and last time I will use Bloomex, the first order arrived 4 days late and in very poor condition. The second order was a day late when I asked it be cancelled, I was told I cannot be cancelled because it was in delivery. In fact it was not in delivery. It did not arrive for another 3 days and when it arrived it was in such poor condition the recipient did not accept the package. Now Bloomex is refusing to issue a refund. I have paid for services I have not received. Bloomex is a terrible company and do not recommend them to anyone.”

Helpful Report

Posted 1 year ago

“BUYERS BEWARE!! So disappointed, ordered Mother’s Day flowers Friday May 12th for my Mother. Flowers didn’t arrive until Tuesday May 16th in a box with no vase, personal note written on the back of the invoice and flowers extremely wilted. Bloomex claim to be Canada’s #1 florist but the quality of the flowers were terrible, not like the picture online. So misleading. What was supposed to be a beautiful surprise became something so disappointing!!! You can purchase better flowers at the grocery store and for less than $50.”

Helpful Report

Posted 1 year ago

“No no no, these guys are terrible, customer service appalling and delivery times are false advertising, even when you pay the extra for delivery fee to get there on time”

Helpful Report

Posted 1 year ago

“Buyer Beware - The Bloomex website was experiencing a “glitch” according to a customer service agent, so the agent processed my order. After confirming the delivery date payment information was provided. Additional terms and conditions were not provided or agreed upon. On the agreed delivery day the recipient (not purchaser) was informed that the delivery would be “sometime next week”. The day after the scheduled delivery date I contacted customer service requesting a refund for services not rendered. The agent said they do not offer refunds, I informed the agent the T&C’s was not provided prior to purchase, and payment would not have been authorized had they been. The issue was left unresolved at that time. 3 days after the agreed delivery date I called customer service, I asked to speak to a supervisor but the agent hung up, additional calls were screened (I called from a different number which was answered until my name was given). I converted the conversation to an online customer service representative where my requests for assistance were again screened and Bloomex customer service ignored. When I requested assistance as a different person, they responded immediately, until my order number was confirmed, then they again refused to have any sort of discussion with me. The flowers were delivered completely wilted and could not be salvaged, the recipient contacted customer service and was also ignored. This is fraudulent behavior- the company does not honor their end of a purchase agreement or offer any customer service support.”

Helpful Report

Posted 1 year ago

“I ordered flowers for my mom in BC for Mother’s Day. They were to be delivered the Friday before. I logged into my bloomex account on Saturday and the status showed delivered. I waited till Sunday(Mother’s Day) to call my mom and found out she never received them. Apparently the unit number was left out of the delivery information. I 100% know that I entered it. I never checked the tracking because the bloomex account showed delivered. Of course someone changed that today after I called to inquire and was told there’s nothing they can do. I checked with the courier company and the earliest they could redeliver is next Wednesday. The flowers will be dead by then if they’re not already. I provided both my and my mothers phone numbers. Why did no one call when there was a problem with delivery? Don’t recommend Bloomex and will not ever use them again.”

Helpful Report

Posted 1 year ago

Bloomex is rated 1.4 based on 289 reviews