Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 281 Reviews

9 %

of reviewers recommend Bloomex

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1.4

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 10th December 2024

Anonymous

Bloomex 1 star review on 9th December 2024

Jennifer D

"I have been a long time customer with\r\nBloomex and only a couple of times \r\nDid I have any issues which were resolved right away. Not this time\r\nHad the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors\r\nMaking sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days\r\nBefore she went away for the week.\r\nSo the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors\r\nAnd the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund \r\nFor a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email\r\nTo voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying \" I tell 2 people they each tell 2 people and so on."

Bloomex 1 star review on 14th October 2024

Joe Wood

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second and last time I will use Bloomex, the first order arrived 4 days late and in very poor condition. The second order was a day late when I asked it be cancelled, I was told I cannot be cancelled because it was in delivery. In fact it was not in delivery. It did not arrive for another 3 days and when it arrived it was in such poor condition the recipient did not accept the package. Now Bloomex is refusing to issue a refund. I have paid for services I have not received. Bloomex is a terrible company and do not recommend them to anyone.”

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Posted 1 year ago

“BUYERS BEWARE!! So disappointed, ordered Mother’s Day flowers Friday May 12th for my Mother. Flowers didn’t arrive until Tuesday May 16th in a box with no vase, personal note written on the back of the invoice and flowers extremely wilted. Bloomex claim to be Canada’s #1 florist but the quality of the flowers were terrible, not like the picture online. So misleading. What was supposed to be a beautiful surprise became something so disappointing!!! You can purchase better flowers at the grocery store and for less than $50.”

Helpful Report

Posted 1 year ago

“No no no, these guys are terrible, customer service appalling and delivery times are false advertising, even when you pay the extra for delivery fee to get there on time”

Helpful Report

Posted 1 year ago

“Buyer Beware - The Bloomex website was experiencing a “glitch” according to a customer service agent, so the agent processed my order. After confirming the delivery date payment information was provided. Additional terms and conditions were not provided or agreed upon. On the agreed delivery day the recipient (not purchaser) was informed that the delivery would be “sometime next week”. The day after the scheduled delivery date I contacted customer service requesting a refund for services not rendered. The agent said they do not offer refunds, I informed the agent the T&C’s was not provided prior to purchase, and payment would not have been authorized had they been. The issue was left unresolved at that time. 3 days after the agreed delivery date I called customer service, I asked to speak to a supervisor but the agent hung up, additional calls were screened (I called from a different number which was answered until my name was given). I converted the conversation to an online customer service representative where my requests for assistance were again screened and Bloomex customer service ignored. When I requested assistance as a different person, they responded immediately, until my order number was confirmed, then they again refused to have any sort of discussion with me. The flowers were delivered completely wilted and could not be salvaged, the recipient contacted customer service and was also ignored. This is fraudulent behavior- the company does not honor their end of a purchase agreement or offer any customer service support.”

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Posted 1 year ago

“I ordered flowers for my mom in BC for Mother’s Day. They were to be delivered the Friday before. I logged into my bloomex account on Saturday and the status showed delivered. I waited till Sunday(Mother’s Day) to call my mom and found out she never received them. Apparently the unit number was left out of the delivery information. I 100% know that I entered it. I never checked the tracking because the bloomex account showed delivered. Of course someone changed that today after I called to inquire and was told there’s nothing they can do. I checked with the courier company and the earliest they could redeliver is next Wednesday. The flowers will be dead by then if they’re not already. I provided both my and my mothers phone numbers. Why did no one call when there was a problem with delivery? Don’t recommend Bloomex and will not ever use them again.”

Helpful Report

Posted 1 year ago

“I ordered flowers for Mother's Day and I am incredibly dissapointed. The flowers look NOTHING like the picture on the website; they are tiny and some are wilted. The deliver person just dropped them off on the porch in a box. Never ordering there again.”

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Posted 1 year ago

“The flowers arrived on time. Quite a few of the flowers were rotten and drooping. Pictures are day of delivery and after 1 day.”

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Posted 1 year ago

“My order did not arrive on the day it was scheduled to. phone line always busy and disconnects you. online chat they boast is instant, once you get a live operator they literally ask for an order number then say nothing more. basically offers services they cannot fulfill. tried to offer me store credit at the cost of the delivery fee but refused to refund.”

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Posted 1 year ago

“If I could give it less I would. I ordered these for my 80 year old mother this week. This is what i ordered in the first pic and this is what they sent in the second.”

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Posted 1 year ago

“I have ordered from Bloomex for over a decade and have usually had orders to other cities in Canada. All of them were floral orders. This past weekend, I ordered a gift basket. The recipient was extremely please. The package was received in a very timely manner. Thank you, once again, Bloomex!”

Helpful Report

Posted 1 year ago

“My daughter ordered flowers for my birthday. They arrived after 6. My daughter didn’t think I was going to even receive them. My son ordered chocolates and paid express delivery to arrive before noon on May 4th. They arrived today, May 8th at 2:10 this afternoon. The box they came in has seen better days. The package had bene rewrapped at least 3 times. This is terrible. I told my son to cancel the order. Very disappointed as both my children wanted to make my birthday special.”

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Posted 1 year ago

“I had the deluxe bunch of sunflowers delivered to my daughter when she had given birth to my adorable grand daughter. The flowers were wilted and only a few in the bunch. I paid for what i thought was a clear vase, and she received a discusting red one. I most definitely will not use this company again.”

Helpful Report

Posted 1 year ago

“Terrible company never I will buy again 👎 I pay $65 for 20 Tulips and receive terrible tulips and the company not return my money back …I hate the flowers terrible look I received email: no excuse”

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Posted 1 year ago

“I ordered the deluxe calla lily bouquet for my sick aunt and she received 6, yes 6, wilting roses. It was actually so shocking and embarrassing. Bloomex will do nothing to fix it, they just offered a 20% off future order (I would never order again) and then I complained more and got a full credit. I looked more into them and they are just completely heartless frauds. DO NOT ORDER. They need to be put out of business. I have attached photos... the first one is the small calla lily bouquet and mine was double the cost so I figured I'd get about double the amount of that. They second one is what she received. These wilting roses were $75. Look further into it, they only have good reviews that they pay for and they have thousand of bad BBB and site reviews. There was also a CBC Marketplace on them.”

Bloomex 1 star review on 12th April 2023

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Posted 1 year ago

“I'm from Ukraine. Yesterday was my sister's birthday. Before Yesterday I have paid for bouquet with roses and lavender + cute box of chocolate candies. But yesterday my sister get cheaper carnations with 3 roses + cheaper candies ( I have photo screen with prices of sweets I paid for vs sweets that was delivered to my sister). The company changed all produtc from my order for worse. Company did this without my knowledge. As for me, it's dishonest and not fair, that Bloomex is selling you worse and cheaper products, when you pay for and wait for the specific product at a higher price. They say that some sort of flowers can be not available because of season. But, in my opinion, if some flowers don't grow at this season, thay can't be on website in this seasson! I'm sure, that Bloomex hasn't good products (flowers and sweets). The products on website are sham. They take more money for better (sham) products and than they sell you worse products. I am very upset, dissapoited and angry. My sister is far from home, far from me ant other close persons. I wanted she was surprided and happy. But the Bloomex company ruined all my good intentions.”

Bloomex 1 star review on 28th March 2023

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Posted 1 year ago

“I placed an order AFTER confirming they delivered to my location. They charged my credit card and 24 hours later told me they did NOT deliver to my location. So why did you take my money? I asked for a refund. They said they would have a "partner" deliver but, the partner couldn't get there until FIVE days later. I explained this was for a party and FIVE days later no one would be at the address. Again, I asked for a refund. I was told I would get one in 24 hours. The next day I received an email stating my order was "on hold". Management had reviewed my case and because I did not respond to "alternatives" they would attempt to deliver again (in 5 days). I called again for the FOURTH time. Again, I demanded a refund. I was told there was no way to get my money back because I had not responded to management's request for alternatives??!?!?!?!?!?! I re-stated there were no viable alternatives. The party was over; delivering flowers after the fact to an address where no party was taking place is not an acceptable alternative. I DEMANDED a refund. Again, I was told it was being reviewed by management. Clearly this place is a SCAM---- why confirm the address is in your delivery area if it is not? I'll tell you why. So, they can take your money and never give it back and not have to deliver any product. I will be pursuing legal remedies. I'm due a full refund and clearly, they are not giving me my money back!”

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Posted 1 year ago

“The WORST COMPANY EVER. DO NOT USE THIS SITE. Probably the worst experience I have ever had with an online company. First off, I booked with this company as it advertised its services as "same day delivery". It was not. Definitely not. They asked for all my contact information (which I provided) then all the contact information for the recipient (which I provided). Then on Saturday morning, the courier left the warehouse with the arrangement, only to not call the receipient, and NOT deliver the flowers. I was NOT informed, neither was the person whom the flowers were for. Her grandmother just passed away, and was grieving. I then get an email from this company saying that I need to pay $14.95 to have them re-delivered. I tried to call their customer service centre to arrange a refund or have my flowers delivered (given I have paid $90) ASAP, to which they refused until I pay the re-deliver fee. I personally think this is unacceptable, as they have all the information of the recipient - which they should have called prior to attempting to deliver the flowers. I then request for someone to call and explain why this was not done and why they are unable to offer a full refund, as they have 1. failed to deliver on the same day. 2. failed to deliver (or contact the receiptant to let them know at what time they should be delivering the flowers). They did not call, but instead sent an email with words like "unfortunately.. we are sorry etc etc etc". I am so so so very upset with this service. If I had known there was a "re-delivery fee or NOT BE SAME DAY DELIVERY" I would have gone else where. They still have not offered a solution and are holding my funds hostage until I pay for their failure to deliver (fee).”

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Posted 1 year ago

“BRUTAL! BUYER BEWARE! We used this company recently to send multiple fruit baskets to colleagues who lost loved ones over the past few months. We didn't realize how bad the products were (because everyone was too polite to say) until I received a basket myself last month. I was mortified to realize what my colleagues had received on behalf of co-workers who wanted to express their condolences. The $120 fruit basket had about $3.00 worth of rotten fruit in it. The clementines were so old, the skin was hard, and the fruit inside was dried up and rattling around. The customer service is horrific, just nonsense excuses, with absolutely no interest in refunding money, replacing the product or retaining valuable clients. BUYER BEWARE!!! Don't waste your time or money.”

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Posted 1 year ago

“Was suppose to be Express delivery for moms Bday, it wasn't. I asked to speak to manager, nothing. Will never order from them again. You get what you pay for in bad service.”

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Posted 1 year ago

“PLEASE NOTE Bloomex buys ratings by offering a $20 credit for positive reviews. On Friday, Feb 24, I ordered a 'guaranteed' birthday delivery for Saturday, Feb 25 and three days later, received absolute rubbish. Bloomex is closed on Sunday so I called on the next business day, Monday, Feb 27. Because the flowers still hadn't arrived and the birthday had already passed, I asked them to cancel the order and issue a refund. That's when I was told the order was in transit. I did not receive an email indicating that the order was in transit. The status changed suddenly when I asked for a refund. Before the order was accepted, someone from Bloomex contacted me by phone to confirm the delivery address, which would have been the perfect time to let me know that the delivery would not be delivered on time (despite the "guaranteed birthday delivery" promised on their website). I would have immediately cancelled the order. Instead, the information was withheld. The flowers were delivered three days late, on Feb 28. What was ordered (Blue Horizons "supersize" — the website show eight roses, star gazer lilies, irises, premium fillers) was a far cry from what was received (four roses, a shabby batch of badly-dyed carnations and cheap filler). There is nothing on the website suggesting that "fair and appropriate substitions" in their most extravagant pricing option would result in fewer flowers and trashy ones at that. Neither does the website mention that specials will not be honoured outside of their "local" delivery zones (again, no indication of said zones). Though far less of an issue, but just as misleading, they charged $10 for "authentic Scottish shortbread" that turned out to be two very thin cookies. It took five attempts before I received any response from Bloomex and they refused to refund my money, instead offering credit that I would presumably use for more bad service and rubbish flowers at some future date.”

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Posted 1 year ago

Bloomex is rated 1.4 based on 281 reviews