Bonmarché Reviews

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Asked by Moira Lyons (3 months ago)

I ordered an Izabel London dress which is too big. How do I exchange it for a smaller size? Can I reorder when I return the dress or do I have to reorder online?

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Asked by Sheila Hoare (5 months ago)

I placed an order online on 5th May No confirmation received yet money was taken from my account on 7th May. Can I expect this order soon. Ordered I raincoat and 1 pair of jeans at a total cost of £40.

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Asked by Joan Chambers (7 months ago)

Returned a parcel on6th March,still saying not received. Evri can't find parcel in warehouse, where do I stand.

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Asked by Eric Ward (8 months ago)

I ordered some clothes online on the 24th December was told an e-mail would be sent to confirm but not a peep but quite sure my account has been debited.

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Asked by Marion Maclean (11 months ago)

Can online orders paid through PayPal be refunded in store

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Asked by Shirley Hancock (1 year ago)

I'm a retired employee and have been told by ex manager to ask for staff discount card I worked for you in bellvale netherley for thirteen years and retired in 2017 thanks for help .

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Asked by Mrs Muriel Ward (2 years ago)

I have tried to get a return label what a nightmare why you don’t put one in the delivery parcel is beyond me this is the first and last time I’ll buy from you

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Asked by Mrs Ann Beck (2 years ago)

How come there's a 4.6 rating out of 5 when most of the reviews are bad ones!

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Asked by Irene Weighell (3 years ago)

Are you now accepting postal returns?

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Asked by Maria Sandford (4 years ago)

have you stop sending returns back through Hermes carriers

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Asked by Brook (5 years ago)

If I place an order before 7 pm tonight can you deliver it to your store in Uxbridge by Saturday before 3 pm?

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Asked by Pauline Martin (5 years ago)

Do you deliver to Ireland?

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Asked by Pauline Martin (5 years ago)

As you seem to cater very much for the mature woman, why don't your summer dresses reflect this. Despite very helpful staff, cannot find what I want. Please take note: I am size 12, average height, but in my mature years I want a sleeve, preferably half sleeve, not too cut away, and not too short, as my legs better hides. Maxi dresses are not the answer, too long. I have been searching for summer dresses since the hot weather began and cannot find anything to suit. Big retailers like M&S are hopeless. You could do very well here, as friends have the same complaint. NOT a cut-away sun dress, NOT a deep neck front and back, and NOT just on my knees. I despair!!!

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Asked by Josephine Walker (6 years ago)