Bonmarché Reviews

3.1 Rating 217 Reviews

53 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Bonmarché?

Helpful Report

(4 weeks ago)

You can contact Bonmarché by Email and Telephone.

Helpful Report

(4 weeks ago)

45.45%

Industry Average

“ I should have read the reviews, all complain of poor return service. ”

- Anonymous

“ Bonmarche is very fast becoming a bad experience, be aware that when you buy and pay cash as i did last week if you need to return and dont want other items you will not get cash back and have to have a credit note, as i did exchange for 2 other items they said they did not have cash in the till to pay the difference which was owing to me, i have spent £368 in bonmarche this year When you are happy with a service you tell 10 people but if not satisfied you tell 20. ”

- Anonymous

“ Quick service. ”

- Anonymous

Bonmarché Reviews

Customer Service - Bad