Bonmarché Reviews

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Bonmarché deliver? How long does Bonmarché take to deliver? Does Bonmarché deliver on time? How is accuracy and good condition of items delivered by Bonmarché?

Returns

How is Bonmarché returns process?

Customer Service

How can I contact Bonmarché? How quickly does Bonmarché resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Bonmarché.

Visit Website

How do I contact Bonmarché?

Helpful Report

(3 weeks ago)

You can contact Bonmarché by Email and Telephone.

Helpful Report

(3 weeks ago)

45.45%

Industry Average

“ Quick service. ”

- Anonymous

“ I would award 0 stars if possible, due to dreadful "customer service. " They sent me two identical orders...their error not mine. I sent two emails, over 10 days...no response at all! Telephoned today, they would not accept responsibility, and insist I pay the return postage. Unbelievable when it wasn't my fault. I Will never shop with them again. ”

- Anonymous

“ Simply don’t use PayPal, you can only return goods via postal service which you have to pay for ”

- Anonymous

Bonmarché Reviews

Customer Service - Bad