Bonmarché Reviews

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Bonmarché resolve customer queries?

Helpful Report

(2 months ago)

Greater than 67% of reviewers feedback is Bonmarché takes over a week to resolve customer queries.

Helpful Report

(2 months ago)

44.00%

Industry Average

“ Quick service. ”

- Anonymous

“ I would award 0 stars if possible, due to dreadful "customer service. " They sent me two identical orders...their error not mine. I sent two emails, over 10 days...no response at all! Telephoned today, they would not accept responsibility, and insist I pay the return postage. Unbelievable when it wasn't my fault. I Will never shop with them again. ”

- Anonymous

“ Simply don’t use PayPal, you can only return goods via postal service which you have to pay for ”

- Anonymous

Bonmarché Reviews

Customer Service - Bad