Bonmarché Reviews

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Bonmarché resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 73% of reviewers feedback is Bonmarché takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

45.45%

Industry Average

“ Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. ”

- Valerie P

“ Having returned an items 3 weeks ago I have not had an acknowledgment from my emails or any refunded. This company is unprofessional. Even my local shop says their customer service are useless Dont buy anything online. This company does not care ”

- Anonymous

“ Evri are recommended for return and l have had an awfull experience with them who lost a parcel l was returning and it took me 4 months to get my money back So l will never shop in Bon marche again This is not customer service it is a con. ”

- ""

Bonmarché Reviews

Customer Service - Bad