Bonmarché Reviews

3.1 Rating 217 Reviews

53 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Bonmarché deliver? How long does Bonmarché take to deliver? Does Bonmarché deliver on time? How is accuracy and good condition of items delivered by Bonmarché?

Returns

How is Bonmarché returns process?

Customer Service

How can I contact Bonmarché? How quickly does Bonmarché resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Bonmarché.

Visit Website

How quickly does Bonmarché resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 73% of reviewers feedback is Bonmarché takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

45.45%

Industry Average

“ I would award 0 stars if possible, due to dreadful "customer service. " They sent me two identical orders...their error not mine. I sent two emails, over 10 days...no response at all! Telephoned today, they would not accept responsibility, and insist I pay the return postage. Unbelievable when it wasn't my fault. I Will never shop with them again. ”

- Anonymous

“ Simply don’t use PayPal, you can only return goods via postal service which you have to pay for ”

- Anonymous

“ Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. ”

- Valerie P

Bonmarché Reviews

Customer Service - Bad