Bonmarché Reviews

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How long does Bonmarché take to deliver?

Helpful Report

(3 weeks ago)

Bonmarché normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

16.67%

Industry Average

“ Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4. ”

- Carol Teasdale

“ The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases ”

- Anonymous

“ Your utterly incompetent carrier Hermes lost the item I had ordered with next day premium delivery. ”

- Jan

Bonmarché Reviews

Delivery - Slow