Bonmarché Reviews

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Bonmarché take to deliver?

Helpful Report

(2 months ago)

Bonmarché normally delivers within 5 Days.

Helpful Report

(2 months ago)

14.29%

Industry Average

“ Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again ”

- Anonymous

“ Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4. ”

- Carol Teasdale

“ The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases ”

- Anonymous

Bonmarché Reviews

Delivery - Slow