Bonmarché Reviews

3.1 Rating 217 Reviews

53 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Bonmarché returns process?

Helpful Report

(4 weeks ago)

Greater than 83% of reviewers feedback is Bonmarché returns process could be better.

Helpful Report

(4 weeks ago)

0.00%

Industry Average

“ Terrible returns policy. Will never buy bon marche online again. Come on...you can do better than this bon marche ”

- ""

“ Company returns policy is absolutely awful. ”

- SALLY ANN HASTINGS

“ Returns policy very unfair. In error I picked up the wrong size pack of knickers. Took them back to the store the next day unopened, seal in tack but was told no refund. M&S, New Look, Next, Tesco all exchange unopened underwear. ”

- MagzA

Bonmarché Reviews

Returns - Difficult