Bonmarché Reviews

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Bonmarché returns process?

Helpful Report

(3 weeks ago)

Greater than 83% of reviewers feedback is Bonmarché returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Returns policy very unfair. In error I picked up the wrong size pack of knickers. Took them back to the store the next day unopened, seal in tack but was told no refund. M&S, New Look, Next, Tesco all exchange unopened underwear. ”

- MagzA

“ Returns to Bon Marche is so annoying. Bought 2 items both needed returning due to been too big, paid for return postage via Evri as Bon Marche policy states… after a week Evri say they still on way back to retailer, but probably arrived and retailer not updating they have received the goods. No other company’s are like this when ordering online. Will certainly never buy online again from Bon Marche ! ”

- Anonymous

“ I find the Bonmarche returns system very confusing, so I have returned my parcel by post. This cost £5.89. I hope they receive it and I am refunded £68.30. I will think twice before ordering from Bonmarche again. Other catalogues are easier and have depots around local towns. ”

- Zoe Ann Hall

Bonmarché Reviews

Returns - Difficult