“I've ordered from my share of rubbish websites but this is far by the worst experience I've ever had with an online retailer! My parcel was supposedly delivered to my house, however when I got home there was no parcel or note. The delivery information online stated that the parcel has been left on the doorstep, and why, I ask, would you leave a parcel on someone's doorstep in a council estate. They didn't even try to hide it in the bush. So now I have no parcel as it's clearly been stolen and will have to go though the long, long, long process of getting a refund. GREAT JOB GUYS, never shop here.”
“I am from Canada. I didn't read the reviews until after ordering a few dresses. Once I had read the reviews I was very concerned about the product I would recieve. I had luck contacting someone through Facebook but they were rather useless. This is definitely not a company concerned about costumer service or costumer satisfaction. Regardless, the dresses did arrive on time and they were decent quality for the price paid. I expect them to last 1 summer. However, I will not be purchasing anything from them again in the future”
“I ordered a pair of boots looked good quality when arrived fast delivery they wer poor quality and didn't fit sadly I'm disabled live alone and destroyed the returns label e mailed got no reply telephoned customer services who said they would email returns when tried to explain my situation said some one would be in touch snd put down the phone very disappointing obviously not interested in catering to the disabled who might still want to look fashionable would not recommend would never order again”
“A terrible company... I ordered and paid for next day delivery. I use a service called Doddle to receive my parcel's and Doddle's shop front is bright purple and the doors clearly marked. However, boohoo use the worlds cheapest/worst courier (MyHermes) to deliver parcels and so the driver said there was an "Access Issue". I contacted the courier who said that I must contact Boohoo. I then contacted Boohoo via Twitter because it is either that or email. The responses I got from Boohoo were ridiculous. Here is the convo so you can judge for yourself:
Me-
Hello, I ordered via next day delivery but the tracking says "Access Issue". I use a service called Doddle to receive my parcels and they guarantee that nobody tried to deliver. Can you please explain what the issue is and when I will receive the parcel? HermesTracking: 123456789 Boohoo order: 12345
boohoo help team-
Hi, it seems the courier had trouble accessing your property when they tried to deliver today :( - Ashleigh x
Me-
That is what the card says but as I mentioned in my initial message, Doddle were open and ready to receive my parcel. So, to be clear, I am asking what trouble they had when delivering my parcel. Please give me some helpful information as opposed to just telling me the obvious.
boohoo help team-
Are there any certain buzzers or doors that the courier will have to go through? - Jodie x
Me-
No, Doddle is a company that collects parcels for customers. Their shop is bright purple and the front doors are clearly marked.
Me-
I dont seem to be getting much assistance from yourselves and I have contacted MyHermes but they say I must contact you. Are you able to contact the courier?
Boohoo are a rubbish company. Do not use them”
“I have only shopped here once before and I should have learned from that experience. I ordered 4 items on February 2nd and received my confirmation order letting me know it had shipped on February 3rd. After waiting the 8 days I attempted to contact customer service with an inquiry as to where my package was. I had tracked my package with the information provided and it said the expected delivery was Tuesday the 9th and Thursday the 11th. I could also see that it arrived in customs in Chicago on February 4th. First email with customer service was a fail. I had clearly stated in the email I had tracked the package and their response was almost as if they had cut and pasted the information I already said I had. Since then I have tried to have multiple conversations with customer service via email. Not only did they address me with a different name (because glancing down at the name you are replying to is apparently extremely difficult) but when I only received 1 of the 4 items I had ordered, they then responded in an email “great news! Your items are in your designated city”. Are you serious? Did you not even bother to read the infuriated email I wrote? Your companies sales jumped recently cause of new customers like me, but I promise they will plummet with this hideous customer service approach. Customer service 101: 1) address issues and concerns 2) get the customer’s name right. I will never ever even look at this website again. Your prices are not competitive enough to deal with the disgusting disregard for your customers. Expanding your company will only make it more hilarious when you fail. It appears I am not the only one with these opinions. It is currently February 17th and I have 1 of 4 items I paid for on February 2nd.”
“The website is cheap though they often cancel my order due to 'no stock' although they state how much stock their is when placing order. When items do arrive a lot aren't as described and sizes aren't accurate”
“Fast delivery is the only good news.
Cheap items are poor quality. Well priced items are better quality. you do get what you pay for. Same items I could buy in R|iver Island or any other high street store for similar or even cheaper.
Waist of time with all this ordering, checking discounts and retuirning and then cheking refunds. . Refunded me 18£ instead of 20£..
Also, they are cheating on discounts. Tried to order few items on 3for 2 price, when added 4 or 5 lot, they apply only half of discount or do not apply at all... so be careful..
If you are like 14 years old teen that dont care what to wear ... go for it..
overal , do not waist your time .. they are a cheeky company...”
“I placed an order, wanted to cancel the next day, they said I couldn't and quickly sent me an Email of the item being sent, £60 cost of jacket, as the website didn't have clear sizes, I didn't want to item, finally arrived, about 5 days later, I didn't open it, just slit the bag to get the returns label, tracking was provided, said it had been returned, customer service said it had not arrived in their warehouse, finally after a few days, confirmation that it had been checked in, I would receive a refund within 30 days!! 23/01/16, on the 1st Feb I emailed to say it should be refunded within two weeks according to their terms, they then gave me a refund that day! To me, it's not worth all the worry, there was a review on here that stated they had not been refunded in 6 months!”
“I have ordered from boohoo before, all 3 dresses and haven't been disappointed, came in time, although I found the dresses did not fit the same I was still please with the dresses. So when I was looking for work out leggings I thought boohoo was the way to go. I went I size up anyway in the leggings because I didn't want to risk them not fitting because of my bum being quite big. I am normally a size 12 I went to a 14 on this product. And they did not fit. I'm very disappointed and will be returning them, they didn't even go over my thighs.”
“Poor service, I ordered two items, had an email to say they had been shipped then another one to say they had been returned. They hadn't even attempted delivery. No one can confirm why this has happened only guesses. I needed the items for a holiday but it's too late to re order. Never buying from Boo Hoo again!”
“ordered an item to wear for a funeral as it was the only place that had what i was really looking for... ordered on a saturday for next day delivery to my work address as i wasn't going to be at my home address when the estimated delivery arrival would be.
I waited all day monday to recieve it, checked my tracker online to find that it had gone to the wrong courier, i had no clue about this, no one from boohoo made me aware that my parcel had been sent out to the wrong person, i had to find out for myself. contacted boohoo by email and was told it would be sent back to depo and re sent to the correct courier and should be with me tuesday. still nothing on tuesday checked my tracker again which told me there was an address query now... so i emailed boohoo again to ask when it would be reattempted for delivery, they had no idea!! The answer i keep being given is we can't garuantee this... you would of thought that they would be in contact with the courier service they use to find out what is going on witht there customers deliveries? apparenly not i was told "we know as much as you do unfortunately"
it is now wednesday... still no sign of my item being delivered.”
“I paid for express shipping from the UK to Australia (four working days), and my order arrived right on time! The three dresses I ordered fir perfectly, and they are ridiculously comfortable for the price I paid. Exceptionally happy with my purchases. Thank you, Boohoo!”
“This online store has the worst Customer service I ever experienced. I ordered a gift (holidays weather) for my niece before Christmas and it arrived three weeks later. My niece never got to wear it because the arrival time was too late. I've asked several times for a refund during the month of Dec. and then when I received the item shipped it back and now they claim the item has not arrived back to them. Now, we're in January 2016 still no refund. I believe they will keep my money after reading all the ratings.
The representative online on the Twitter (online app help) was rude, unprofessional and not helpful at all. I will never order from this company again or refer friends or family. I'm a disabled person, living on a fixed income it makes me so upset that they are companies out there like this stealing money from their customers. This company doesn't care about customer satisfaction and keeping their customers happy. Which is essential to keeping your customers coming back in addition to having a successful company!! In due time, these poor ratings will keep customers away! We all need to report this company to the better business bureau as soon as possible!! Everyone stay away!”
“Hi I have received my dress and I am very pleased with it,I will definitely be ordering off you's again.I was disappointed in delivery service as waited 2 days but that wasn't boohoo's fault it was the delivery company hermes.”
“Their "customer service" team is so rude, arrogant, and unwilling to help let alone do their job. I returned my item on 11/30/15 and so I emailed them what is taking so long. Also included in that email was my tracking number, which with simple copy and pasting abilities will show that my package was delivered to the return address well over a month ago. They kept insisting on a "proof of purchase" but as everyone knows how can you even ship an item and track that items activity without the appropriate postage. Therefore giving them the tracking number and a picture of my package should be proof enough. But not the case at all they were just rude lazy employees who would just copy and pasted automatic replies simply ignoring all of my questions. All in all STAY AWAY!! They will practically find ways to steal your money. And BooHoo dont bother leaving a comment back giving any excuses why this happened just to save face. Shop from ASOS instead if youre looking for an amazing UK online retailer.”
“I ordered an outfit on the 16th November 2015 to wear for my husbands 40th using next day it didnt arrive. Customer services said it would be with me by the 18th November it wasnt When it did arrive it was to late and not very nice. I returned the item on 23rd November recieved confirmation on 1st December they had the item returned still have not recieved a refund though. Suppose to be a max of 30 days.”
“I ordered 4 outfits and 1 contour color palette and LOVE everything. Everything looks just like the pics and everything is very nice quality as I didn't purchase anything to cheap. It took around 1 week to receive my items which is fine as I paid NOTHING for shipping. I was so scared I wouldn't recieve my items due to some reviews but had no problems. Also was able to track my order from day 1. Thanks boohoo! I will deff order again”
“This is seriously the worst online store I've ever ordered anything. The products are much worse quality than the pictures on the website show and I had to return everything I ordered (two dresses, a bag and a necklace). This has never happened to me before and I buy most of my clothes and accessories online. Even worse is their absolutely horrible customer service, or more like lack of it. I had to contact them because I had some issues with the return package and both the answers in their official Facebook site and their email customer "service" were rude and snotty. I will never ever order from them again and highly recommend to stay as far a way as possible.”
“Superb selection of clothing and items, efficient deliver system, extremely satisfied with the petite collection fitting and absolute adore the styles! Can't get enough of BooHoo”
