“
shocking company, sent me the incorrect item, they want me to return said item but won't get it collected they want me a full time working single mum to drag my 3 & 4 year old children on a hour round trip walking at 6 o'clock at night in the cold and rain to send the incorrect item back to be able to get my correct item ALL BECAUSE THEY SENT THE WRONG ITEM, what they have sent me is worth £7.50!!!!!!! i have explain the circumstances to them and requested it got collected. nope they won't do it. speaks volumes of the type of company Boohoo is, they are willing to make me and my children do that through their error!!!! absolute disgrace. i will never shop at this low customer value company again. they havnt cared in the slightest then act like their doing me a favour by saying once i returned the incorrect item send proof of returning and they will send the correct item on a next day delivery when i paid next day for the original order and it should have been in that parcel!!!! never again Boohoo!!!
”
- sally
