“Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!”
“booking.com helps cheaters and criminals to steal your money and puts client's life in danger for 15%commission.We booked MIT House Salamanca Confort Peñalver in Madrid.They forced to load their application to open the door and refused to provide the physical key.Then,the door didn't open,time was 01.00 night,given by them emergency phone number is wrong and Booking.com support didn't answer,I spent over 100 euros for night calls to booking.com.We've spent that February 3rd night in the street.In the morning I spent another 100 euros to get the booking.com staff,my phone charge was about to finish and we were staying on the street.Lucky,our passports and luggage were inside,so they opened the door finally at 12.00 February 4th.Next night they successfully kicked us out and refused to refund money.At night 01.00 they started to open all of these apartments doors remotely and at the same time somebody was standing at the entrance and knocking.There were no any latch on the door,so you are staying completely unsafe.So,we've called the police,they came and stepped out under their protection.
The wifi address,name and password was also given wrong to isolate you,and these rooms are down -2 floor,out of signal.
The result is-the police saved us.The booking.com refused any responsibility,they are only interested in 15% commission,refused to refund and you can't reach them when dangerous.They help criminals to steal money and put your life in danger and risk.”
“Honestly? A terrible experience.
We wouldn’t recommend staying at Cardiff Castle Rooms, for a few reasons:
- The lock didn’t work on our bedroom door, despite everything we tried. This made us feel very unsafe leaving our belongings in our room and sleeping at night with an unlocked door. We were then accused of not understanding how the locks work by the owners, despite this being a regular complaint in their reviews.
- It was ridiculously hot and the window was taped shut with a broken lock. We felt very claustrophobic and felt like we couldn’t breathe due to the heat and small spaces.
- The instructions of self check-in and check-out were definitely unclear and the Spar staff were incredibly rude. We went out of our way to return the keys safely and ultimately wasted our time.
- The Wi-Fi didn’t work for myself (iPhone) or my friend (Android). And I don’t believe this was due to our incompetence, though the owners insisted it was.
- We were massively overcharged by paying £170 for a one-night stay with a shared bathroom and experienced a series of problems, so we tried to contact the owners. Unfortunately, they straight-up refused to apply any sort of refund, and instead, accused us of lying and being scammers! They even admitted themselves that the rooms are “basic with no frills” but happily took our money.
- The whole experience felt a little strange and uncomfortable. It wasn’t completely clean.
- The owners protested their defence a little too much, and trying to put the blame onto their perfectly adequate and kind guests seemed very suspicious.
It seems the owners have replied to nearly every negative review they’ve received in a very unkind manner, so we are fully expecting one in response to this review accusing us of being liars / scammers, as we have had that already via emails, etc.”
“Crooks , thieves, liars , worst customer service ever! They stole my money even though I had proof that my reservation was refundable. The worst company I have ever dealt with. Total SCAM !”
“DON'T USE! AVOID!
I am a genius member of booking.com and have been using them for over a decade. SO, TRUST ME WHEN I ADVICE YOU TO AVOID USING THEM.
This platform has lately been used by fake property and scammers posing as property owners. On top of this when I reported a fake listing and provided evidence multiple times- BOOKING.COM TOOK NO STEPS TO CANCEL MY BOOKING, OR BLACKLIST THE AGENT AND TAKE THE LISTING DOWN!!
Luckily I checked with the property direct (before paying the scammer for the booking) and the property confirmed that NO SUCH BOOKING EXIST, and don't deal with agents or online portals. But when I reported the fake agent to booking.com, to my greatest surprise they denied to cancel the booking and waive cancellation fees!!
I have since spoken, chatted to many customer service reps, emailed many times with evidence of the scam and evidence that the BOOKING DOESNT EXIST, and the property doesn't deal with third party. I even provided evidence that the agent confirmed he cant book me in the property so offered me other options, but still booking.com wont cancel the booking and are forcing me to pay full cancellation charges.
So, I'M FORCED TO PAY FOR A SCAM HOSTED AND ENCOURAGED BY BOOKING.COM - FOR A PROPERTY THAT THEY CANT BOOK FOR ME, BUT STILL WONT CANCEL!!!”
“I had a complaint about the Old School House in St Anne's near Blackpool.I reported it to Booking.com and I've heard nothing.The owners of the old School House accused us of leaving a spillage in the kitchen and cleaning it up with their tea towels.Bit contradictory isn't it? It's a complete lie and they've only said it because we said the floors were dirty.Looking through their reviews I see that's what they do when people leave negative reviews.I don't like to be called a liar and these people shouldn't be allowed to get away with this they don't deserve any business.We actually cleaned the floors because they were sticky we definitely didn't leave any mess.I want an apology from them but I don't suppose I will get one or hear anything from you.Its definitely the last time I will book with you and we booked twice with you last year.Very dissatisfied!!
.”
“Attention Customer Compliance Team:
I can imagine why people are leaving the poorest reviews here. I was under the impressions that a company like Booking.com would have secured at least 4.2 stars with some positive reviews, but it is so poor, which is possibly the worst I have ever seen. Today, the highly illiterate and unprofessional girl by the name "Summer" from the Reservation proved why people just like to put bad review here. Booking.com is possibly thinking that they've gained enough goodwill at the market, so these bloody reviews are not going to make any impact on their business. So, they don't care about all these things at all. This is absolutely wrong. A lot of businesses in Sydney have been shut due to poor reviews. When we call different businesses, our queries are often unanswered or not resolved, but we're still happy with the customer service. She must not be in a customer service job, as she is only annoying and upsetting customers with misleading information and hanging up on their faces. She'll be the reason for me to say goodbye to Booking.com.”
“I made a hotel reservation for Drowne Plaza apartments hotel in Dubai on booking.com. The free cancellation policy was on Dec. 7th. I canceled the reservation on 7th at noon and the system showed I will be charged $145. I called booking.com and they ensured me they will address this problem. I followed it up for 4 days and finally after spending more than 7 hours on the phone, booking.com said they cannot do anything about it and my account was charged $190. Save yourself a headache and find a better booking website. This website is fraudulent and is ripping people off.”
“Very bad customer service paid for the booking through a third party that was never successful. No refund
Booking I am afraid is going down hill. Avoid”
“I will never use Booking.com again after sneaky charge that was never refunded back to my credit card! Booking.com should be ashamed for money snatching scheme it hosts by some Italian hotels!!”
“I pre-paid my hotel through booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only after an hour and on the fifth phone call, do I get a resolution.”
“Booked a hotel via Booking.com, amount paid in full and on the day of check-in just before few hours before the travel, when I tried to login to my account, it was disabled and my booking was cancelled without any information. Called Booking.com twice and no one has a clue why the booking was cancelled. So far I haven't received any information on why and my money was also not refunded. I called them again to check why and the answer was we don't know. I had to plan my holiday in the last minute and paid more money to book a hotel. It was very stressful and the response from Booking.com was awful. Shame that they didn't bother to take any responsibility. Please avoid Booking.com. Absolute nonsense. Scammers looting money.”
“it was the worst experience ever i booked a room for five days in Milan Italy in a hostel called "family hostel Milano " after one second of my booking i discovered that the room that i booked was not mixed " and as I am a man i cant stay. I called the hotel directly after 4 min or less they told me we can't do anything you have to call booking, I kept calling booking for two days all the customer service were not series and they didn't help me and I had to tell the story from the beginning to every agent differently, they didn't help me and they didn't even return me back my money (70 euros ) or even gave me a voucher or alternative solution, they just kept telling we will contact the hostel and then disappeared, the worst customer service and worst service ever
i really advise you not to book with them because they just care about taking their money”
“Genius level 2 = Regular customers pay more
We have been booking hotels through Booking for years. Because we are a loyal regular customer according to Booking, we have achieved the so-called Genius Level 2. This level should provide a 10-15% discount, free breakfast with a Genius booking and free room upgrade.
That sounds tempting and it should be. As a loyal Booking customer I always use a logged in account. During our last search, I again used my logged in account and found a quadruple room for 172,- inc. breakfast for 4 people. Fine I thought. My wife, however, was also searching for accommodation via an account that was not logged in and found the same 4-person room at the same hotel for 156,- including breakfast for 4 people. Where does this difference come from. I logged out of my account and started looking for the same room and voila 156,- if I am not logged in as a loyal Genius customer. To put it to the test, logged in again as a loyal Genius customer to see what happens and voila I get the room neatly again WITH Genius discount for 172,-.
To make sure it wasn't my phone, I performed the same exercise on an iPad and our daughters' 2 phones, each time with the same result.
Loyal Booking customers are therefore cheated with the so-called loyalty program Genius and pay more for their overnight stay.
I sent Booking a message asking why as a loyal Genius customer I have to pay more for a Genius hotel booking than as a customer who is not logged in. Booking has not responded to this and apparently does not consider retaining loyal customers or answering questions important.
In that case, Booking is no longer a reliable party for me to book an additional room. From now on I will look for a hotel via other parties or via Booking (obviously not logged in) and immediately call the hotel where I want to spend the night. Last holiday there has not been a hotel that charged the same price for their room as stated on Booking. They are well below it or give a free breakfast that you have to pay separately for at Booking.
I'm sorry that I've had a sign in my head for so long and that I'm only now finding out how Booking handles its regular customers. Now that I know this, it won't happen to us again.
ps. If anyone is in need of screenshots regarding this booking, I have them available and will gladly provide them.”
“Most appalling customer service and T&C
I used them a lot as traveller, now I wanted to be a host. Forget about it. The most obnoxious, nasty team of people. I wanted to cancel a booking, they insisted I paid for the guest to find alternative accommodation. They still do even after I terminated contract.... They do not offer individual to let their home in a safe fashion. DON'T USE THEM AS HOST.... DON'T, DON'T, DON'T and for travelling I'll go to Trivago... Ciao booking.com. Most appalling service out there. Ignorant people, telling me they don't abide by any law! Telling me I don't have right of withdrawal, never heard of cooling of period.... Bunch of tugs”
“They not helping at all. To get email to hotel u need make payment.then u can send email but if is not good (por example coz check in time u need earlier) they not giving u money back!
And never reply on customer service!!!”
“is a rip off advertiser mis-sell properties they advertise poorly maintained properties, and when you get there is it in poor state.
They dont refund”
