“Reward programme giving discounts on hotels and after selecting your preferences- gives a wide range of available accommodation based on what you’re looking for.”
“We always book our holidays with booking.com and find the best deals here or abroad. We find exactly what we are looking for and if the preferred accommodation we want to book our holiday at is not available they will come back to as as soon as it becomes available. The booking process is very easy and clear, you never get confused or miss anything. The best!”
“Reservation Number 3113332810
We arrived at the cottage at 15.40 on Thursday after the owner sending me a message with the key lock code, as we walked in the cleaners walked straight in with us and advised us that they had been stuck in traffic etc. no worries I said I will get from under your feet while you crack on and I said give me a call when you finish, she stated that wouldn’t be necessary it will only take 20 mins, 20 mins to clean a full house? Ok she must be good. We did see the reviews about the state of the bathroom etc but it is what it is long as its clean its fine I stay in hotels 3 times per week for work im used to it.
We came back over an hour later just to be sure and when we got back yes the dirty towels had been moved the bin outside was still overflowing and stinking but the place was a mess in the corner of the floors there was just dirt and filth mold on the walls paper hanging off cobwebs and dead flies absolutely everywhere but we was here for 2 nights only and our son was excited so we just tried to brush it off. We got up early and went out as we didn’t want to stay in the property too long just because it was not comfortable with looking around and seeing the dirt. We got back early afternoon was going to take a quick shower and relax for a bit until we were going out for food, I got out of the shower and I smelt like wet dog from the towels and so did my wife and child this is when we decided enough is enough. I first contacted the owner I had some communication with her the day before because we noticed a stool was broken but I wanted to advise her of this as I didn’t want her to think it was us and she replied and said don’t worry etc she was quite nice. So at 14.30 I sent her a message and I will be attaching this and all other communication and images to prove because I really don’t want another family go through what we did with this woman. So we said look were not comfortable and would it be possible to get some sort of refund so we could find alternative accommodation for the night because by then I smelt of wet dog the place is uncomfortable with the filth its in we couldn’t stay no longer. So we sent here the message and she ignored us point blank. If she had offered us another property then we would have bitten her hand off and taken it as we needed to leave but no no reply nothing again I have proof. So we contacted booking and they phoned her and she told them no no refund etc and I couldn’t afford another nights stay elsewhere but we physically couldn’t stay there 1 more minute so we told booking that we left at 3 with a ton of photos etc and they asked me to send them over, so we headed back home with a very upset family. We got home around 18.00 and then at 18.30 booking said the owner had been in touch and offered us alternative accommodation but we had arrived home by this time 5 hrs after we first contacted her but she never replied to us only when I complained to booking but this was too late we was home holiday ruined £270 we paid for 2 nights and that was to stay in filth.
I was emailing booking throughout the evening and because the owner refused to give us any refund booking offered us £15 as a good will gesture and basally said that’s it because the owner has a cancellation policy, I get that if I had not turned up for my reason car broke down etc then yes I have to pay but not when I arrive into a property and its dirty so we physically cannot stay there no longer but now she had told booking that if I had contacted her straight away she would have offered me alternative accommodation so I sent booking a screen shot of proof that I had in fact told them and they chose to ignore me so after back and forth with booking they basically told me they cannot help me because of the cancellation policy there was noting I can do and because I didn’t have travel insurance I have lost my money basically but the last person I spoke to he was going to try a last time to get me 50% back as I did stay 1 night granted and after I shown him all the evidence photos screen shots etc. I also then sent the owner a lengthily message asking her why she lied to booking about me not contacting her first and I attached the message I originally sent to her and I let her know that because of the way I’ve been treated by her and my family holiday is ruined I will be leaving a review accordingly.
I woke up at 8am Saturday morning and had a email of booking saying they had cancelled the booking due to me not showing up to the property so this now meant I could not leave a review because the said I never shown up but I had been in contact with booking all the previous day. I then spoke to booking again and the day told me she knows I was at the property as I shown evidence with the images etc and she doesn’t know why the owner has done this she then phoned the owner and she said she didn’t know why she would have to look into it she does because she knows if she was to do that I would not be able to leave a review. So she has lied to booking and I have evidence and now trying to stop me letting people know what she is like. I spent all day on the phone with booking and they have now had to change this to a partial booking as I proved to them I was there and again they had been lied to. So now I have to wait until I receive a confirmation email of booking to let me leave my review as they can see she should have never cancelled this booking only to stop me from leaving a review
Now it seems booking will not do anything to help me and I don’t want anyone else to go through this massive act of dishonesty from the Fisherman’s Cottage Y Felinheli
it is now Sunday 7th August when I am leaving this review. I left the dirty cottage over a week ago and booking still not been able to let me leave a review due to the owner of the cottage lying to them and telling them I was a no show, booking have admitted her wrong doing and they are still trying to contact the owner what an absolute joke they are.”
“in march i looked for a villa on bookings.com i found one and read the details, it said to call the host if i wanted further information and provided me with details of how to speak to her, which i did. I spoke to her about where the beach, shops, ect were, she gave me all the assistance i needed. she explained that as she was new to bookings.com she was happy to give me a discount, and reduce the fee to 8000 euro, for which i agreed, however i said i was worried about how i would make payment as the site was still showing the original amount. she said i should not pay anything until i receive an email from bookings.com stating exactly how i should pay and who to, i checked the email and it was from them, so i made the payment as instructed on the email.
i tried to call bookings.com to check they received it, however it is not possible to contact them without a reference number and pin code of the booking which i had not received.
I contacted the host who said not to worry as she could see the money had gone through and i would recieve confirmation within 3 days from bookings.com.
2 days later i received another message from the host saying i need to pay the damage deposit of 3000 euro, at this point i new something was not right, i kept her talking while i tried to contact bookings.com through various means, if you send and email they wont answer it until you provide the reference number and pin code, same with phone. i checked the booking.com website and the property had been removed with a message on line saying this property had been removed from bookings.com.
i ended up just sending them an email threatening them with legals and they rang me i explained the situation and was told that they would investigate and call me back within 72 hours, they have to this date not called me back and no longer call me back if i send an email to ask them.
i have even sent messages to the CEO Glenn fogal directly he has also not replied.
i recently looked in booking.com for another country and found the same property details, so although they took it from their uk site they have not took it from other country's.
I am devastated that i have lost 8000 euro, and a company i have used for many years has no morals and will not even speak to me.
STAY AWAY FROM THIS COMPANY it will loose you a lot of money this was supposed to be a treat for my family and is an ongoing nightmare.
i have kept all the contacts ect so i am hoping someone will help me.”
“booking.com takes no responsebility about property they rent. they don't help you at questions about money return, about quality of accomodation. also they erase bad comments about accomodations in their page. so you cannot trust the review score about properties. it doesn't show reality”
“Booking.com is not protecting your data and is giving your personal information/contacts to scammers. I have been the victim of a scam for the first time 2 days ago. I had a reservation for an apartment in Manchester and I trusted the "host" who contacted me via booking.com to block the money from my card. He had all my info and he even confirmed the reservation number. Booking.com should be vetting every property that is listed on the platform but this is not the case, your personal data are not in safe hands and you could be the next person to be scammed. I USED BOOKING.COM DOZENS OF TIMES BUT I WILL NEVER USE IT AGAIN!”
“Booking.com allows inaccurate listings
Summary: Hotel provided very inaccurate information. Booking.com refusing any sort of refund, compensation or even to remove the of the listing. I emplore everyone to report booking.com to the their relevant Consumer Market Authority. For the UK, this is the CMA, and you can report them for not having clear information (i.e. "accurate" and "not misleading, both in action or omission").
More information: none of the following were provided in the property despite being listed - safety deposit box (I consider essential for passport, valuables, etc), television, pay-per-view service, streaming service, mosquito net, fireplace. Booking tried to claim that it was possible that some of these features may have temporarily been missing - how they deem a structural feature like a fireplace might have possibly been temporarily removed is beyond me. After the first phone call asking the property about the missing items (to which, they feigned not speaking English, but being conversational Spanish, I just asked in Spanish instead), they admitted they were missing then hung up. The property won't accept any of my calls now, and the person here states they are only the manager and that the issue is with the owner. Booking.com also contacted them, to which they admitted to them that the information was inaccurate, but after them asking for a cancellation (on the first day) then requesting early check-out (which they completely ignore), the property is then just refused their calls too. Despite this and calls each day to Booking.com, the advert is still up, with all the false information. I have been trying to get Booking.com to remove the listing and in allowing it to continue (despite the property admitting it was false) Booking.com is knowingly compliant with this fraudulent activity.
Again, I implore everyone to report Booking.com to the Consumer Market Authority.”
“reservation 2360716096
Do not book with this company if you live in the UK. They have refused to refund me for accommodation that I could not use due to Covid19 travel ban. They claim my contract is not with them but with the owners of the accommodation but will not confirm who the owners are. Also because they no longer have a presence in the UK and we are no longer in the EU you cannot take them to the Small Claims Courts.”
“The customer service of this Dutch company is non existent. I strongly advise people not to book their holidays with them. Despite what they say on their website they do charge a booking fee and a substantial one at that. Because of the pandemic I was not able to travel to Italy to the villa I had booked a year ago. The villa owners, babarhouse.com are willing to refund 50% but not the 602euros they paid to booking.com
To date booking.com have refused to refund any monies and continue to make money from holidaymakers ' misery.
Andrew Brooker”
“Similar to the post below. A year ago booked Villa Fanò in Italy for a week at the end of May 2021 through booking.com. Italy is now on the Amber list of countries which involves quarantine and invalid insurance. Flights to Brindisi with B A and Easyjet have been cancelled. Despite emailing the owners asking to change dates or a reasonable cancellation fee they will not respond and are happy to hang onto 4000 euros which they have held for a year. I have asked booking.com for their support and assistance but this has not been forthcoming. As a result I strongly advise everyone against using booking.com and not to book Villa Fano.”
“First I would like to warn anyone who is thinking of Booking with this company that now the have no offices in the UK and we are no longer in the EU then you cannot use the Small Claims Court any more to get your money back when things go wrong. They also will not supply you with the information that will allow you to pursue the owners of the accommodation and ignore your emails. Below is my experience with them.
I would like to share my experience with all of those thinking of making a reservation through Booking.com in general or with The Copthorne, Conwyn Bay in particular. I had a reservation to stay the week beginning the 5th October, but on the 1st October the Welsh Government introduced a travel ban into or out of the Conwyn area for all but essential travel and going there for a holiday was not considered essential. This meant that I would be breaking the law to travel there. I therefore asked for a refund or a voucher for the amount of my booking so I could rebook in the future as I believed that under the Frustrated Contract Act 1943, that as I would be breaking the law to honour my part of the booking contract, it became a Frustrated Contract and therefore I was entitled to cancel it and get my money back. I also noted what the CMA was saying with regards to Covid19 and bookings. Both of these were refused so I asked to be able to change the booking to a date when the travel ban was no longer in place. After making a number of attempts and only after I threatened legal action was it agreed for me to change the dates of my stay. I was offered a short time frame as to the dates I could change to and was told I had to book them before the 5th October. Through out the 2nd October I made many attempts to change them, even stating I was willing to pay the extra costs associated with the new dates. Late in the afternoon and still being unable to book the new dates I reached the conclusion that the reason I could not book them was because the original booking was still there so I cancelled it. Because of this I was told the offer to rebook had been withdrawn and when I asked why I was told the owners of the accommodation was refusing now to let me rebook. When I contacted the owners they blamed Booking.com and when I again contacted Booking.com they blamed the owners and now both of them have now refused to reimburse me or let me rebook the stay and only paying the increase in the cost of the new booking compared to the original.
Both sides have handled this very badly and now I am having to take further action to recover my money. Booking.com asked me so many times to contact The Copthorne myself that the owners stated that I was harassing them and I believe this is why they refused me to change the booking. I would now not recommend anyone to use Booking.com or book The Copthorne whilst the virus is still with us unless you want to risk losing your money. I have also noticed that they are now offering free cancellation.”
“I booked a stay at the Bellagio with Booking.com and although the T&Cs clearly states that all fees are covered, the hotel charged me resort fees and taxes on top. This was 7 months ago and I am still trying to get the fees back from Booking.com or the Bellagio. The Booking.com customer service tried to stall my request by asking for more and more detailed receipts, which the Bellagio refused to provide. Now, after 7 months of calls and emails in the double digits, Booking is claiming that I can't get my money back, because I used their Booking base" tariff and did not opt for their premium service. Needless to say that this is not correct and the T&Cs still apply in my case. Conclusion: Booking is a total scam and I will pursue legal action.”
“Disgusting company. Refused to refund any of our £2300 holiday due to Covid-19, despite easyJet cancelling our flights. I am looking for every travel website I can find to warn people that this company is parasites and exploiting the global pandemic to make a profit. DO NOT use.”
