Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told several times by company operative faulty item had gone back to Canon. NOT TRUE. It had been lost by courier. Extremely shoddy customer service.”

Helpful Report

Posted 7 years ago

“I agree with the previous reviewers about this company refusing to give returns. Their tech remote viewed my PC and found the cooling system faulty; the PC had shut off 4 or 5 times from overheating the first weekend I had it, and the fan was incredibly loud. I returned it and have had to chase them up for weeks. They now say they can't find a fault after nearly a month and want to send it back to me! They will continue to bounce you around and put you off even after they receive your return. At this point I've opened a complaint with my bank. The product wasn't fit for the advertised purpose, and this was the worst 'customer service' I've ever had for an online purchase - it's no small amount of money either!”

Helpful Report

Posted 7 years ago

“Dont buy anything from this company. They are absolute cheater. I bought a Lenovo desktop PC. They sent me a faulty piece. I spoke with them and they asked me to return and also promised me to refund as there were not any replacement available. I contacted this cheater company within 14days. They asked me to return through dpd and I did send it back. After that there was no response. I tried many times but no good response. They came back and told me that they would pay only 90% of money, because there was no fault also lied that machine had many scratches and not in the form of reselling. I sent machine in the original box without any scratches or any damage. Beware this cheater. If you buy anything from this company and you have to return the product, I would recommend make a video and take as many photoes as you can also keep some third party to make sure that you have enough evidence to fight with them. They are robber not a professional seller. I dont recommend anyone to buy from this cheater company. Also beware they sell items through tesco direct. Another cheater. Tesco direct would not help at all if there is anything wrong. Still if you wish to spend money its your choice.”

Helpful Report

Posted 7 years ago

“Was very disappointed when I ordered an item on the Sunday with the view of receiving it by the Friday as it was up to five working days for delivery, when on the Friday I received an email stating your order has only just been dispatched ..........no sorry and no explanation, are you kidding me, now that's service for you, will not be shopping with you again!”

Helpful Report

Posted 8 years ago

“Awful communication, took 2 days to respond to an email. Item which i ordered for 'next day delivery' came 3 days later. WOULD NOT RECOMMEND!!”

Helpful Report

Posted 8 years ago

“missleading info dell laptop with windows 10, NO windows 7 and upgrade!!!! bad trading standards”

Helpful Report

Posted 8 years ago

“Box was heavily damaged not very impressed and still waiting for customer service”

Helpful Report

Posted 8 years ago

“My order was correct with one exception, the memory supplied was wrong. I was sent DDR3 rather than DDR4. Although I was quite frustrated after dismantling and rebuilding my PC's, I thought everyone makes mistakes and made contact to get it corrected. This is where it got annoying, the member of staff who helped me was very good and seemed genuinely concerned and very willing to help me. However I then had to send photos as proof, print off a return label, bear in mind I had already decommissioned my old pc and had to reinstall everything, I also had to repack it at my cost. The above information is just the highlights and overall this took about 2 weeks to resolve and they would not send out the correct item until they received the return. After a week I actually drove to a different city to purchase DDR4 memory I should have received in the beginning, so I could build my new PC. I was not offered any form of compensation and I am pretty disappointed with how it all turned out.”

Helpful Report

Posted 8 years ago

“you failed to deliver, your email sais dispatched, telephone convo said it will arrive on time, its now 2 days late and no imformation coming from Box.”

Helpful Report

Posted 8 years ago

“Would give 0. The payment was taken and there has been no delivery. I have queried this and received an email response telling me they would contact me shortly to resolve the issue. I was never contacted. It has been over two months. I expect a full refund and am awaiting your response to my most recent email.”

Helpful Report

Posted 8 years ago

“Ordered a gaming chair 3hrs before there cut off time for next day delivery , against my better judgement i paid an extra £19.99 for Saturday delivery and guess what ? No delivery on Saturday have not even received a dispatch email from them so item was never sent out Friday as promised if ordered before cut off time , 1st and last time using this company.”

Helpful Report

Posted 8 years ago

“Ordered an LG Blu Ray player 8 days ago but still hasn't arrived that on top of the claim and letter they wrote me that the item has been dispatched on the same day I made the purchase. In other words quick to charge your card but terribly slow to deliver, maybe it comes back to the fact that they urge you to pay the £5.95 for delivery else just wait for ages for the order to roll down from Birmingham to your delivery address. Ridiculous and appalling service. Don't be fooled by the reviews stating fast service, they should also mention how much was paid for that so called fast delivery. Oh by the way I am still waiting for my order to arrive. Shameful service.”

Helpful Report

Posted 8 years ago

“Recent transaction was faulty on delivery, they collected the parcel, and now nearly a week later they refuse to answer emails or give any indication on whats happening with the returns process, after sales/customer service is shocking, be very careful if you get a problem, its likely you won't get any help in resolving it as you can't physically talk to anyone, only email them .... which they don't answer, I am now having to go to the bank to chargeback the transaction as they fail to respond.”

Helpful Report

Posted 8 years ago

“It didnt work. say no more.”

Helpful Report

Posted 8 years ago

“Perhaps you may wish to feedback my views regarding Box to the relevant person/s to improve your services. On opening the package and examining the item I had purchased from box, I was confronted with sometihng contrary to what I had ordered. I was to say the least annoyed and frustrated at this obvious mistake in the Box ordering system. To confirm matters, my delivery note did identify properly the item I had ordered and indeed the box had a bar code and label stuck on the side clearly stating that it was the correct part. However, the picture on the box identified it as something completely different. Totally confused, I opened the box to see if the correct item had actually been placed in the box despite the picture being different. I am sad to say that it proved not to be the long awaited radio panel that I wanted. My subsequent contact with Box by phone was not a rewarding experience either. Needless to say, following the return of the item in question, I will be shopping elsewhere for my goods.”

Helpful Report

Posted 8 years ago

“My 1st experience with Box.UK and so far the worst experience i have ever had with a online store. Purchased a PC Case for my next build, it arrived quickly but the side panel was broken, contacted them by mail several times and i get always the same copy / paste message. It seems that no one reads the emails on that returns department. All i need is a left panel replacement for the PC case that i have purchased. How dificult is that to understand. I have sent pictures to show them but always the same answer. QUOTE MESSAGE: i am sorry to hear of the issues you are having with your machine. Please could you advise a weekday when I can send DPD to collect the item from you? Also please advise which address you would like the machine collecting from? Please be advised that collection can take place anytime between 08:00 & 18:00 as we are unable to stipulate a collection time to the courier. Please make sure the item is packaged safely for return so that no damage occurs on the return journey. Kind Regards, END OF QUOTE MESSAGE And off course i have replied to every single of these messages with my address and the day to pickup but no follow ups. I do purchase a lot of items online but so far this has been my worst experience. Nice Prices, fast delivery but if you need after sales support just forget about it”

Helpful Report

Posted 8 years ago

“My machine broke after 11 months - the power simply stopped working. I sent the product back extensively wrapped in bubblewrap. Box took 3 weeks from when I told them the machine was broken to tell me that my machine was smashed by their courier - 3 weeks of chasing them and them not replying to me to tell me what was going on. Very suspicious behaviour and terrible customer service - avoid this company at all costs!”

Helpful Report

Posted 8 years ago

“So I ordered my MSI, laptop (11 in stock) the website said. Paid for next day delivery. So the next day, funny, no notification either by text or email of order dispatch. So I gave them a call at 1603. They blabbed something about an order issue but it would be sent tonight. At 1617, 15 minutes after speaking to a "customer service assistant" over their no helpline, I received a text telling me to call them as there was an issue with my order. Probably their customer services guys waking up after I had to prompt them I thought, but let's give them a call anyway. After an 8.30 minute 30 second wait and two further phone calls, I finally established from them that they not actually have the stock, contrary to what their website says (and also their Amazon page), due to a "project manager error" and have no idea as to when I shall receive. If they were honest from the start, I'd most likely have said, "OK, just refund postage fees". However I have no time for liars, or those who can't be bothered to explain the truth and fob you off with "I don't know" as if I have Inconveience them by ordering something from their business. Ordered cancelled, let's go somewhere they an even sound slightly interested over the phone! PS, this incident happen only 3 minutes ago.”

Helpful Report

Posted 8 years ago

“Nothing on the website says they are closed over the xmas hols. Only found this out by searching Facebook. My laptop was delivered without a power adapter. Got to wait until new year before I can even converse with any body to get a power supply. Took time off work between the hols to set this thing up. Also spent a lot of time on hold today before finding out there's nobody there to even take a call - wasted time and money.”

Helpful Report

Posted 8 years ago

“Just wanted to let everyone know, if you think im one of those spammer, your wrong. i bought laptop about more than a month ago, and my laptop started getting black screen and malfunctioning in month, then when i tried to contact them at start, they gives solution such as RMA and they trying to waste my time, so the period of ODA is over 30 days, after i contacting for 2 weeks, it doesnt left me with anything positive, i tried to asked for refund or replacement, i just wasted 2 weeks. Reason i didnt want to repair is because it will take 3-5weeks and i was hoping for replacement, so i can do all my work on right time, i paid 1000 pound for junk that needs to repair after a used of month. im upset with this company and acer peice of junk.”

Helpful Report

Posted 8 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews