BrightHouse Reviews

Name: BrightHouse
Rating: 1.26

1.3 Rating 148 Reviews

6 %

of reviewers recommend BrightHouse

Company Reviews

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Metrics

1.3

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Off to poor start. Brighthouse is claiming the certified death certificate submitted with the claim forms is a copy. First time I called I was put on hold for 25 minutes and then disconnected. 2nd time I called was told the certificate was a copy but would submit for further review and to callback in 2 days. No offer to provide service and have them call me. Let's see how this plays out.”

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Posted 9 months ago

“This company is a scam. I have been trying for months to close out my account. And there is always a problem the paperwork. I fix that then they find something else. They have all of my paperwork every bit of it. At every phone call they would say please stay online for a review. I didn't want to do a negative review. But now I'm done. Pryor to writing this review I read the reviews on line. This is a terrible company.. would not recommend this company to anyone. Horrible Horrible Horrible company. Linda Smiley.”

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Posted 9 months ago

“I've had my policy with BrightHouse since 2015. All of a sudden a payment "supposedly," wasn't received. Brenda told me to send a copy of the receipt. Dhe pretended to cate and really wanted to help me. Now she's saying that I have to pay double because they can't find the money order. I asked her why did she have me send the receipt if it didn't help. Her answer; so they, whoever they are can investigate. Then she tried to say February and June's payment hasn't been paid. I told her I mailed June's payment the first week if June and my payment isn't due until the 12th. Already they're saying I didn't pay June or February. I sent HER, BRENDA, a copy of my payment for February and March. I paid February the first week of February and March the 28th of February which was fue in the 12th. Why is all these money orders suddenly coming up missing? I've been paying this policy faithfully for 9 years to just have them cancel my policy because they "supposedly" didn't receive the money order which I have receipts for. She want me to pay double payments but I sent her the receipt. I'm not going to sit here and not try to recover money I've paid. She totally changed from Friday when I talked to her. They are looking more and more like scammers and if people don't pull together and make these things known to the right people then they'll get away with taking 1,000's of dollars from innocent people. Me for one is going to do everything I can to expose them for who they are. I'm 65 years old and thought I had a valid policy only to get swindled out of it.”

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Posted 9 months ago

“It is a down right sin how this company treats elderly people that have diligently paid premiums for decades. They constantly harass them with saying they need to be "re assesed" in order to keep their claims in a constant state of review to avoid paying premiums for weeks at a time. They are never caught up on payments and use phoney excuses and keep them in a state of fear all the time. They take advantage of people who are weak and sick and force them to spend hours and hours trying to get their entitled claims even after several Dr's and care facilities have approved them over and over again to need advanced care. If you are reading this do NOT under any circumstances subject yourself or your family members to this deplorable company.”

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Posted 9 months ago

“they do not pay you in 21 business days Long term care . Been waiting 2 months to be paid for caregivers after sending corrections for one number they claim couldn't read . Many weeks gone by and still not paid. Spend more time on communicating with Brighthouse and resending info than any other business I have ever dealt with in past. Need to be with my husband and dementia 24/7 and they eat up my time.”

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Posted 9 months ago

“I Needed 1 million dollars of term. I went with Brighthouse and was done with the process in under 40 total minutes. I only had to do a phone case and received instant approval. Was a surprisingly simple process. Would highly recommend!”

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Posted 9 months ago

“Brighthouse is one of the worse Companies I have worked with. It's sad to think they are handling customers money when they cannot do simple things as change an address. I have contacted them at least 5 times and the address is still not changed. Very poor customer service!”

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Posted 10 months ago

“The "customer service" people seem deliberately obtuse. No one understands anything; everyone wants to transfer your call to another know-nothing employee. In terms of customer service, Brighthouse gets my vote as the worst financial company on the planet. No other firm comes close.”

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Posted 10 months ago

“You can't see what policy you get till you sign up. Even if you don't give them all their necessary paperwork, nor any consent to autopay, they will still bill you autopay. Also look at your policy once you do finally get it. It's not a lump sum payment like they said. Ours gave over half our life insurance payout as "medical expenses"... If you already have medical insurance this is useless and you're wasting money. I've never heard of any sort of insurance company doing this, but apparently they do. Don't sign up. They suck.”

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Posted 10 months ago

“Just a Bad company, do not do business with them if possible.”

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Posted 10 months ago

“I needed to update my beneficiaries for term life insurance and was able to find the form right on the company's website. I received a letter the next week with the confirmation. Never had to pick up the phone.”

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Posted 10 months ago

“I submitted my beneficiary claim in early March. To date, I have not received anything. I call every week only to be told my paperwork is in good order but there is a technical problem and can't pay me. I've filed a complaint with the dept of ins.”

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Posted 10 months ago

“I am sooo frustrated with Brighthouse. My father had an annuity with Brighthouse that we liquidated in December. He had moved into assisted living so we gave Brighthouse his new address (twice), but they sent the check to his old address. I am trying to apply for VA benefits for him so I needed statements. Had to call with dad (understandably). Three times the statements were promised but did not come. They took my email address but now they say they couldn't verify it. Cuz it's my email, not his....but he gave it to them!!! Today they said they mailed the documents last week vis USPA. We'll see. Terribly unreliable customer service with unkept promises.”

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Posted 10 months ago

“Just another way to give your money to the government or some other scammer.. You have very slim chance of getting your money out when you get older.I am 87 years old and it's looking like they'll keep my money.By the time I die they will keep the majority of my money. DO NOT USE ANNUITIES.”

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Posted 11 months ago

“Complete incompetence. No ability to communicate, everything is run through an offshore call center. They always ask for a call back number, but never call you back. I was once on hold for over half an hour and got hung up on, no call back. They continually ask for documentation, then deny that they have received it.”

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Posted 11 months ago

“This company is a fraud! My wife and I each got annuities 20 years ago. The contract we signed had annuity tables based on a 2000 actuarial analysis. Now it is time to annuitize and they have new tables, and we are out collectively $60K. Never use these folks. BIG MISTAKE!”

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Posted 11 months ago

“I have worked in healthcare for over 40 years and I know what compassion is and how to treat people who need your trust snd care. My parents have paid premiums for many years. Now that they need their help, this company has made it a nightmare to approve and collect what is due to them. As their daughter trying to help my elderly parents, I realize that they have probably done the wrong thing doing business with BrightHouse. I feel very sorry for older people who put their trust in this company. I have wasted hours of my own personal time just trying to do the right thing….. to help my parents.”

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Posted 11 months ago

“Having worked in insurance for 20 plus years have never experienced such poor processing and customer service. Originally a Travelers policy that moved to Met Life then to Brighthouse had no idea how pitiful they are. Husband needed the help. 90 days to get reimbursed and nothing was easy. Chose someone else if you need long term care. Better yet invest what your premium what have been and you can pay for long term care in your own in 20 years”

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Posted 11 months ago

“They are so incompetent it is amazing. Overseas support group can not only not speak intelligible English, but they are NOT trained to understand how complex insurance policies work. DO NOT USE THEM.”

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Posted 11 months ago

“I was just calling. My insurance company and I talked to 2 rude people. They don't even know how to say good morning to anybody. Lucky, I had this Life Insurance Policy for a long time. Or else I get rid of you all.”

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Posted 11 months ago

BrightHouse is rated 1.3 based on 148 reviews