BrightHouse Reviews

Name: BrightHouse
Rating: 1.26

1.3 Rating 148 Reviews

6 %

of reviewers recommend BrightHouse

Company Reviews

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1.3

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Good luck with customer service, it was a joke! Have been in contact with them about my father’s annuity for several months now, and still haven’t gotten anywhere. I will liquidate my account as soon as I can.”

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Posted 1 year ago

“I've been paying this company for more than 15 years now. Thousands of dollars! And I'm thoroughly disappointed in their customer servicing. Trying to do simple things like change my bank account for withdrawals, and also trying to change my beneficiary details. I've wasted hours of my time on the phone, being passed around from country to country, department to department. Them being unable to locate my account multiple times. I share the frustration with poor English language and difficulties communicating. Based on the problems reported here, where people are unable to collect on their policy, I think it's time to cut my thousands of dollars in losses and see what my other options are for insurance life elsewhere. There seems no sense to changing beneficiaries if all I'm going to do is add more stress to those left behind if I die early.”

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Posted 1 year ago

“Customer service gave me the run around.”

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Posted 1 year ago

“Terrible outsourced customer service. Would not recommend!”

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Posted 1 year ago

“Not sure there's enough room to vent! Passed thru 5 non-US reps, asking over and over to speak to one. Not comfortable giving my personal info 5 TIMES TO A FOREIGNER! So unimpressed with Brighthouse. Used to have a financial advisor, Tom Grant... Without notice, (don't you dare say you sent me a letter stating the change!!!!) Customer Service is my "NEW" financial advisor. A nightmare to get thru to a person. I DONT DO ONLINE BANKING! All I wanted to know if my request for a password was honored as I am a victim of a huge medical info breach. I was informed of certain steps I need to take to protect myself and my assets. Dealing with Brighthouse has never been easy! I will seriously be looking into moving my account.”

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Posted 1 year ago

“Me and my husband purchased a policy with MetLife when we were in our early 20’s. Shortly after, the policy was somehow sold to BrightHouse Financial. My husband passed away 3 months ago and I can’t even get anyone from the claims department to tell me what documents they need to review our claim. BrightHouse keeps sending me notices requesting paperwork but they don’t say what paperwork. When I follow up no one from the claims department ever calls me back. These people are an absolute nightmare to deal with. Please don’t put the burden of having to deal with these people on your loved one.”

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Posted 1 year ago

“If I could give them a 0 rating, I would. I am attempting to collect on an annuity contract for my daughter and we have been put through so much BS while dealing with these people. We have sent over court documents, filled out their paperwork multiple times and we STILL can't even get the littlest bit of information. If my father knew how terrible this company was, I would like to believe he never would have used them. The only reason they can still be in business is because they are holding up everyone's money and have some sort of financial gain from it. If you have other choices, use them. If you have a family member who has them, switch. I've moved over five other accounts in the amount of time I've been dealing with these people and their account reps don't have the first clue about what they're doing and are therefore incompetent and unhelpful.”

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Posted 1 year ago

“Since MetLife switched over to Brighthouse (BH) BH Is turning me against them. I Cannot get my money out of the company without extensive unfounded delays DONT BIY WITH BH”

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Posted 1 year ago

“After finding out my mom had a long term care policy from this company after she passed away, i have been dealing with them for 9 months and given them all the information required for reimbursement for her assisted living expenses and they continue to deny the claim and after reading these reviews this seems to me like a total scam as they said she had $69,000 in term care and all we are trying to get reimbursed is about $30,000 which we fulfilled the requirement's they requested but still continued to deny the claim so do not do business with this company.”

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Posted 1 year ago

“I do not understand how this company survives!!!! They are soo extremely poor in customer service!!! I will never again allow even one dollar of my money to be handled by this outrageous company... Now my challenge will be to close out what they are holding. Poor example of a financial investment company!!!! Their employees are bottom of the barrel to say the very least, especially the ones that get on the phone and tell you their "TITLE"!!! I'd fire all the big shots immediately....”

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Posted 1 year ago

“Worst company in the world.”

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Posted 1 year ago

“They are a disaster. Gave all info to a computer as required - finally got a human and had to repeat it all. I have money there from a 401 K before my employer switched to another plan. It is only possible to get someone in customer service - no agents - they can't answer ANY questions - I asked about annuity payouts if I rolled current 401K amounts into this account. Customer service "can't answer hypotheticals." I asked for an agent. Was put on hold for 10 minutes as she checked to see if my account "had an agent assigned." Then she came back to tell me they didn't have agents. Will pull the money out of there as soon as possible.”

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Posted 1 year ago

“This is the worst company to deal with and I would not recommend to anyone. Unfortunately when I enrolled in life insurance with my mom it was with a different company and was switched to them. They are VERY unhelpful and have terrible customer service.”

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Posted 1 year ago

“It’s been horrible dealing with this company. After Covid we got a bill stating if we wanted to keep our policy we had to pay 1300 dollars. We had been paying 80 dollars a month for years so I called and had a huge run around and got no answers. So I sent them a letter canceling the policy which was followed by more letters from them letting us know how to pay them. The last letter informed us that we owed them 22thousand dollars. What!!! I think that everyone one this sight should call there state’s insurance commissioner and get the number for the state where Bright House works out of and put in a complaint. Even better start a class action suit against them. I will be contacting my lawyer tomorrow.”

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Posted 1 year ago

“Just awful - transferred from one department to another - no one can find my account. Customer service Reps do not speak or understand basic English...on the pnoe85 minutes so far while they try and find my account..hopefully”

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Posted 1 year ago

“I had not deposited my checks for a while because the bank is far and I am disabled. I asked a woman named Milred how much is my balance and SHE SPOKE OVER ME FOR 10 MINUTES , when I finally said 'Please ! I just want to know my balance!' She finally gave it to me and I asked her name and she lied and said her name was Red. , she said R.E.D, But would not tell me until I said...Really? Your name is Red?? Then she pretended to not hear me when I could hear her there perfectly. She stayed silent for some time and I kept asking if she was there and she finally said yes. Honestly she should not be working with people! It wasn't until the very end that she admitted that her name was Mildred. She is working for a financial institution and she lies???!!! SCARY.”

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Posted 1 year ago

“I would give them ZERO stars if that was an option. I have been trying to access my fund for over year. This company was sold to Met Life. I have been circling back and forth between the two companies. It's been a nightmare. Hours wasted calling, emailing, sending letters. They have been holding tens of thousand of dollars of my money that I cannot get to. They should be investigated.”

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Posted 2 years ago

“My elderly mother had paid into a Brighthouse long term care policy since 1995. 3 months ago,our family decided mom needed some home healthcare. We started the process-paperwork and more paperwork to file. We had a video functional assessment, it was completely impersonal and very demeaning to the individual having the assessment. Not surprisingly, they said mom was not eligible. We started a review of the claim, spoke with many people, sent reams of faxes and emails. The last 3 weeks of moms life she was immobile. She was under hospice care for 3 days and then passed away. The service was terrible and by delaying so long they did not have to pay a claim. DO NOT WASTE YOUR MONEY”

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Posted 2 years ago

“Like so many others who have posted before me, I have had to contact BrightHouse regarding an annuity (originally purchased from Met Life). It's next to impossible to get an answer on the most simple questions. I can't comprehend how a financial institution can operate with such poor regard for their customers. Horrible!”

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Posted 2 years ago

“First of all be aware that the listed customer service number is located in the Philippines. I called to confirm a fax to request a withdrawal and was given an incorrect one . One thing after another and after 2 weeks still no check. Not a rich person but what money I do have I want.”

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Posted 2 years ago

BrightHouse is rated 1.3 based on 148 reviews