British Airways Reviews

Name: British Airways
Rating: 1.72

1.7 Rating 292 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really horrible experience again, third time they have lost my baggage…”

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Posted 1 year ago

“After travelling to Peru with 14 paramedics to participate in a charity trek, my luggage arrived 7 days after me. When attempting to collect my luggage, mine was the only one not to arrive. I immediately sought help and was informed to make a claim online. When my bag finally arrived 7 days later, the lock had been forced open, and everything inside the case was searched. They emptied my 1st aid kit and toiletries and threw all my clothing about, I felt completely violated. I have been treated appallingly from start to finish. For a month, I have been back and forth to British Airways, yet today stated, it is not their fault. This is utterly disgusting treatment!”

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Posted 1 year ago

“We booked a British Airways flight in February, 2023 through Expedia. The flight was scheduled for June 3rd at 10:40am. Cost was $287.20 for two people. Additionally we paid $34.00 for seat selection. On the evening of June 2nd we received an email the flight was cancelled. Now, we were in Amsterdam. Our computer was at the hotel, we were out touring all day. We returned to find this out and they booked us for a flight on June 4th at 11:35PM. Since we had a one week tour scheduled starting the morning of June 4th at 8:00am, we had to leave June 3rd. We tried calling, spent an hour on hold, to be told we couldn't cancel or change the flight through British Airways. They said they had no other flights for June 3rd. We called Expedia, we waited another hour to hour and a half, to get hold of an agent who said they would call on our behalf. Another hour went by before they called back. The only flight they could get us on was British Airways at 7:40pm, June 3rd FOR ANOTHER $916.60. Also, we lost our prepaid seats. It was that or nothing. This was for basic economy seats and a one hour and 15 minute flight. We were appalled. We had no choice or we would miss our one week pre-paid tour of England. We booked it. We never received our original funds back. At 10:30pm we were exhausted. First, what gave them the right to rebook our time then charge us for cancelling? Why didn't they give us a choice of flights? Why did they charge us this exorbitant amount? Second, this left us no time to find lodging, our hotel was booked. Our total cost for basic economy seats and a one hour and fifteen minute flight, came to $1240.80. Later we found out they cancelled another persons flight on our tour the day before they were to fly to London from the USA and subsequently lost their luggage. A week later, at the end of our tour, their luggage arrived in time to go home.”

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Posted 1 year ago

“Worth bad experience I have ever get it only one trip first one it cancel and we can’t get anther on in a week we went for 2 nd one is late almost 2 hours and connection flight also late 2 hours ohh finally we arrived but where is out bags it’s been lost It was nightmare Never try it again”

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Posted 1 year ago

“I was traveling from Nassau to Israel with a layover taking place in Heathrow in London. The flight boarded after a delay of 45min. Me knowing that I have a disease ,that I take pills daily to avoid pain,asked the flight attendant Jeniffer Plimmer employee #155044 (that’s the name and the number she gave me) What’s the delay estimate. She was not clear I tried to ask her again and again, but she was answering generic answers instead of really listening to my problem. When I was finally shared my heath problem , she didn’t even let me finish a sentence with out cutting me in the middle and even after I mentioned it she giggled in my face ignoring my issue i asked her to sleep to someone else and she told me that she is the one that managing the aircraft and there is no one else to talk to when I called anther guy name Jose she was interacting me to speak cutting me again in my middle of me speaking, I told her that I have no interest to speak to her because she is ignoring my issues. She was arrogant enough to laugh in face trying to make my issue look like a joke . All I was trying to do is get the right information so I’m not going to hurt my body since I take pills on a daily base Please take this compline seriously because next time it can be a person that is less responsible to his health and can hurt himself or warts. Personally I don’t think that Jeniffer Plimmer can take care of costumers specially not to be a manager.”

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Posted 1 year ago

“Your Air Hostess, Vanessa, provided an excellent customer service from London Gatwick to Kingston Jamaica on 3 May 2023 and well deserve an award - pay rise, promotion or both.”

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Posted 1 year ago

“British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting. I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious "Customer Relations" department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I've been told their timeframe for handling cases is 3 - 6 weeks, but we're well past that, with nary a care from the company. Customer Service keeps telling me they'll escalate it and I'll hear back from Customer Relations within 7 days or something to that effect. It's been "escalates" 3 times now, and I've not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens. While these are outrageous customer service experiences to begin with, I also believe that British Airways' handling of these complaints violates my consumer rights. According to Canada's Air Passenger Protection Regulations, "The airline has 30 days to respond by issuing a payment or indicating why it believes compensation is not owed." As it's been 60 days now, I'm forced to conclude that British Airways has no regard for the regulations it is beholden to as a common carrier operating in Canadian jurisdiction.”

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Posted 1 year ago

“Our flight was suddenly cancelled by BA at Prague airport offering a flight for the NEXT day. Stranded at Prague Airport, unable to get trough to BA - their booth was closed, we had to buy EASYJET flights for later that night to get home to London. As for BA there was only an online claim form which we filled out, because we also had to arrive at Gatwick not Heathrow, so our friends picking us up at Heathrow had to leave – an expensive taxi home instead. Tried calling up on their ‘customer care line’ about refunds many, many times, but all you get is “we are too busy, try another time” message – only you never get through. About a month later, received a PAYPAL refund for a fraction of what we had to pay, around 200 pounds instead of nearly, 700! Still not able to get through. Zero customer service and still out of pocket. Cancellations happen, and aside from the stress and inconvenience you shouldn't be out of pocket for getting yourself home safely. To add insult to injury they sent us an auto-email asking 'How was your flight?" Still unable to contact this airline...not so much 'customer care' as 'customer, I don't care'.”

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Posted 1 year ago

“1.We arrived late to LHR because we did not leave on time from DC. We lost our flight in LHR to LIN at 7:20a and we were told to wait until 2pm and we got 10 pounds to spend. I had to beg to get be listened in the Cus. serv. counter. In Italy my family waited from 10 to 3pm and had to travel between airports LIN to MXP (68.1 km). BA cust.serv. also gave me the wrong information about my luggage they said y belongings will go where we go. 2.Lost luggage. We did not have luggage for our entire 7 days tours in Italy. I spent my tours vacation time exchanged several emails with the BA and the delivery company because the receiver address had a typo. 3.Finally, our return flight to DC was delayed almost 1 hour waiting seated the airplane just because the Capitan decided it was an emergency to wait for the family that needed to get their taxes refund to get their luggage from the airplane. I filed a complaint after my trip and we got less of what we spend just in our flight (1), evoucher for our luggages, $70 coupon and 50 euros on personal items for the 8 days- our luggages were delivered 5 days after arrived.”

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Posted 1 year ago

“Worst airline to fly with and loose your bags - no central lost and found . We had travelled from jfk to Cairo with a short layover in London Heathrow. Today is 18th day calling and being asked to call London and Cairo in addition to USA (my phone bill is approx $300 in last two weeks or so ) with no one knowing what to do in terms of locating my bag and getting it to me and worse part is they couldn’t care less about you getting your belongings. If anything they don’t want to do even the bear minimum on their part for the looking for the bag and instead encouraging us to file a claim after 21 days so we can get reimbursed”

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Posted 1 year ago

“British Airways will be your worse airline to choose, one star rating is even too much for them! They deny you check in and only give you one reason which is flight is not accepting passengers anymore! Their customer service even worse! It’s literally a waste of time to even write in because they wouldn’t bother and will only keep telling you the same thing. International airlines but the service the attitude is worse than EasyJet. I make a wrong decision to go with British Airways and it has since been blacklisted by me. I have flew with SIA, Qatar and Asiana and the service was superb superb fantastic so I’m so shocked with BA, terrible airline”

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Posted 1 year ago

“Flight got delayed in first place and then same flight got cancelled. The customer care team did not offer suitable options to fly in time and now for claim and compensation they are not ready to pay all expenses accrued due to delay and cancellation.”

Helpful Report

Posted 1 year ago

“Appalling customer service, agents hanging up on you, not willing to work, giving attitude to the clients when they can't even speak English properly, and management not even picking up the calls - BA should be ashamed of themselves”

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Posted 1 year ago

“Avoid at all costs. Absolutely no customer service.”

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Posted 1 year ago

“The irony of airlines. I booked a ticket with British Airways, and I wanted to change the ticket from my wife's name to my son's as we changed travel arrangements. I was told they had a policy preventing this and admitted that the low-budget airlines allowed changes to be made. They were right, as easyJet was very helpful and changed it immediately. I thought providing a better service was implied when paying a premium price. I guess not.”

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Posted 1 year ago

“In December of 2022 I was down grated from Business Class to coach because they over sold the flight. While I understand that these things happen, I don’t understand why they are refusing to reimburse me the difference in the tickets. I paid thousands of dollars for my business class trip to South Africa from New York. I have called, emailed, sent letters and they still have failed to reimburse me. I will never fly their airline again!”

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Posted 1 year ago

“Most racist company I've ever come across, i was attacked on the plane, then blamed for it and told to leave the flight while the man that hit and spat and me was allowed. Had no care for my disability or the fact i had my documents and and my mums medication on me. I would suggest not to fly with this company if you are of color as the cabin staff are very racists and sexist. And have no care or soul for the passengers welfare”

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Posted 1 year ago

“I am so relieved to hear that british airways will review HOW Disabled people are treated on board flights As a disabled lady who has been mistreated by crew on almost EVERY Flight i have taken”

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Posted 1 year ago

“A disgrace of an airline. I won't be flying with them again.”

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Posted 1 year ago

“Our flight from Marseille to Heathrow was cancelled at the last minute. BA DID NOT contact us. We found out by chance. Luckily we were able to go on the following flight. Surely when the flight is cancelled the day before, we should receive an email or a text. Not impressed”

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Posted 1 year ago

British Airways is rated 1.7 based on 292 reviews