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British Airways Reviews

1.7 Rating 290 Reviews
16 %
of reviewers recommend British Airways
Company Reviews Questions Metrics
1.7
Based on 290 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 8%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
29 minutes
Returns & Refunds
Refunds Process
Difficult

Popular Questions:

Delivery

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Returns

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Phone:

ph:+44-844-4930750

How do I contact British Airways?
Helpful Report
(1 month ago)
You can contact British Airways by Telephone, Live Chat and Email.
Helpful Report
(1 month ago)
B

Customer Service - Good

77.22%
Industry Average
“ Allways found their service excellent. ”
- Nigel Tribe
“ Long queues but good service ”
- Anonymous
“ London to Boston direct. Absolutely brilliant service thank you. ”
- Kevin
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